User support technician

• Location Whitehorse, YTY1A 0G1
• Work location On site
• Salary$34.18HOUR hourly / 40 hours per week
• Terms of employment Permanent employmentFull time
• Morning, Day
• Starts as soon as possible
• Benefits: Health benefits, Financial benefits, Other benefits
• vacancies 1 vacancy
• Source Job Bank #3628392

Overview

Languages

English

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
• or equivalent experience

Experience

3 years to less than 5 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Help desk

Responsibilities

Tasks

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Provide customer service
• Manage incidents

Credentials

Certificates, licences, memberships, and courses 

• CompTIA Security+ Certification

Experience and specialization

Computer and technology knowledge

• MS Active Directory
• MS Windows

Additional information

Transportation/travel information

• Own vehicle
• Willing to travel
• Valid driver's licence

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Group insurance benefits

Other benefits

• Free parking available
• Other benefits
• Parking available