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P&
Operations Manager - Grain
Parrish & Heimbecker, Limited
Kerwood, ON
- Full-time
…Milling, P&H Foods, and New-Life Mills, delivering trusted solutions from crop inputs and grain handling to flour milling, livestock nutrition, and egg production. By connecting Canadian…
Added just now
MF
Project Coordinator
Moment Factory
Montreal, QC
- Full-time
You will be dedicated to the Sports & Events business unit. In the sports and event world, our team fully leverages our multimedia toolkit and creative expertise to deliver permanent and…
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A
ServiceNow AIOps Architect / Toronto, ON / Onsite - (FTE)
AceStack
Toronto, ON
- Full-time
…efficiency through scalable, secure, and service-aware ServiceNow…
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FC
Senior Plan Administrator (Group Benefits)
First Canadian Financial Group
Edmonton, AB
- Full-time
We're looking for more than someone who knows how to perform the role. We want someone who understands the business well enough to help us improve it.
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P&
Business Development Manager
Parrish & Heimbecker, Limited
Cambridge, ON
- Full-time
…Milling, P&H Foods, and New-Life Mills, delivering trusted solutions from crop inputs and grain handling to flour milling, livestock nutrition, and egg production. By connecting Canadian…
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FC
Director, Group Claims & Administration
First Canadian Financial Group
Edmonton, AB
- Full-time
You won't be several layers removed from the people determining the direction of the business.
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FC
Group Benefits Administrator
First Canadian Financial Group
Edmonton, AB
- Full-time
…with experienced leaders and contribute to a growing national…
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P&
Shift Supervisor
Parrish & Heimbecker, Limited
AB · Springbrook, AB
- Full-time
…Milling, P&H Foods, and New-Life Mills, delivering trusted solutions from crop inputs and grain handling to flour milling, livestock nutrition, and egg production. By connecting Canadian…
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P&
Dairy Sales Specialist
Parrish & Heimbecker, Limited
Cambridge, ON
- Full-time
…within the dairy industry. This role focuses on identifying new business opportunities, supporting existing customers, and delivering feed and nutrition solutions that help producers…
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P&
Operations Administrator
Parrish & Heimbecker, Limited
Goderich, ON
- Full-time
…Milling, P&H Foods, and New-Life Mills, delivering trusted solutions from crop inputs and grain handling to flour milling, livestock nutrition, and egg production. By connecting Canadian…
Added just now
P&
Crop Inputs Manager
Parrish & Heimbecker, Limited
Goderich, ON
- Full-time
…Milling, P&H Foods, and New-Life Mills, delivering trusted solutions from crop inputs and grain handling to flour milling, livestock nutrition, and egg production. By connecting Canadian…
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P&
Merchant
Parrish & Heimbecker, Limited
Guelph, ON
- Full-time
…Milling, P&H Foods, and New-Life Mills, delivering trusted solutions from crop inputs and grain handling to flour milling, livestock nutrition, and egg production. By connecting Canadian…
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MN
Vice President, Professional Services
March Networks
Ottawa, ON
- Full-time
…end-to-end post-sales services organization for the Smart Security Solutions LOB (March Networks and Vivotek), including Professional Services, Technical Support, Network Operations Center…
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ME
Quality Engineering Technician [14450]
MEDA Engineering & Technical Services
Port Hope, ON
- $60,000 to $90,000 CAD / year
- Full-time
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
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Y
Talent Acquisition - Technical and Sales (B2B)
YuJa
Toronto, ON · North York, ON
- $50,000 to $55,000 CAD / year
- Full-time
YuJa, Inc. is a leading provider of cloud-based digital compliance and accessibility solutions for regulated sectors worldwide. Serving clients in higher education, K-12, government, and…
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D
Java Developer
Dexian
Mississauga, ON
- Other
…our front-office users, including underwriters, bankers, and business stakeholders, and turn their needs into reliable, well-designed software. You'll be embedded with the business, owning…
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CR
Senior Engagement Manager, Project & Interim Division
Clarity Recruitment
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Develop tailored talent solutions based on each client's business needs, challenges, and priorities, from a single interim hire to a project team.
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NS
Senior Java Developer
N2P Systems
Mississauga, ON
- Full-time
…distributed systems. You will collaborate with architects, business analysts, QA engineers, and DevOps teams to deliver reliable, secure, and high-performance software…
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MI
Privacy Impact Assessment ( healthcare) 7+years of experience
Maarut Inc
Toronto, ON
- Contract
Knowledge of technology architecture and infrastructure, digital health solutions and services, enterprise and corporate IT including information and cyber security preferred
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MS
Dynamics 365 Consultant
Marberg Staffing
Toronto, ON · North York, ON
- $80 to $90 CAD / hour
- Temporary
Regular Work Hours: 7.25 hours per day not including 75 hour unpaid lunch break, to be worked during regular business hours, Monday to Friday (36.25 work hours per week).
Added just now
AI
Salesforce Developer
Aptino, Inc.
Toronto, ON
- $55 to $60 CAD / hour
- Contract
Work closely with business analysts and stakeholders to translate requirements into technical solutions.
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MF
Financial Data & BI Analyst
MTY Food Group
Richmond Hill, ON
- Full-time
…that will be responsible for building and managing Power BI solutions that support the FP&A team in analyzing business trends that drive company profitability. The individual will report to…
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AS
Senior Business Analyst
Alquemy Search & Consulting
AB · Edmonton, AB
- Full-time
Document business and functional requirements for ERP/EAM solutions.
Added 15 mins ago
CE
Branch Manager (Pump and Power)
Cooper Equipment Rentals Limited
Edmonton, AB
- Full-time
Identify and analyze customers’ pump and power needs, and present appropriate pump or electrical system designs and equipment solutions.
Added 15 mins ago
EM
Administrative Coordinator - Government
Evertz Microsystems Limited
Burlington, ON
- Full-time
The Administrative Coordinator role provides support to the sales and business development teams by managing schedules, meetings, documentation, and follow-up for government sales…

MSP Corp

Senior Support Specialist

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Apr 25, 2027
Working hours: 40 hours/week
Posting language: English
Posted: Oct 27, 2026

Original job description

Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels.  We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind - to ensure that we can deliver 100% any day, any time.  

As we continue to grow, we are looking for a Senior Support Specialist to join our MSP Corp team.

About the Role  

The Senior Support Specialist responsible for delivering expert assistance on technical inquiries, resolving both routine and complex issues and directing client requests to the appropriate channels. This role plays a key part in driving high levels of customer satisfaction through effective issue resolution and service coordination. As an integral member of the support team, the Specialist actively participates in daily huddles, coordinates onsite service delivery, identifies recurring trends, and provides mentorship to junior staff

Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m. (40 hours/week)
Work Mode: Hybrid or Remote
On-Call: Availability required

What You Will Do 

Recommend CRM/PSA software process improvements
Contribute to the maintenance of current Knowledge Base information
Establish priorities and help coordinate team efforts
Upgrade skills with training and certification
Provide assistance to other Support Specialists to isolate and resolve issues as needed.
Ensure resolutions are dealt with in accordance with service level agreements.
Validate fixes for issues that have been reported by customers.
Report to Service Delivery Supervisor and perform any other related tasks as required
Introductory calls to new customers
Implement installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts
Troubleshoot workstations, including e-mail, print, line of business applications, with limited server roles and identity management and their associated operating systems and software.
Troubleshoot security solutions, including firewall, anti-virus, and intrusion detection systems.
Troubleshoot all network hardware and equipment, including routers, switches, hubs, and UPSs.
Assist in the deployment of IT equipment, hardware and software upgrades as needed.
Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.

What We Are Looking For 

College diploma or university degree in an IT related field (equivalent experience is taken into consideration).
Microsoft, VMWare and CompTIA certifications an asset.
Strong technical knowledge of network and PC operating systems, including Windows.
Strong technical knowledge of current network hardware, protocols, and standards, including Windows OS, Networking, Server Platforms, Office 365, HP, SonicWALL, Fortinet switch and routers
Hands-on hardware troubleshooting experience.
Knowledge of applicable data privacy practices and laws.
Strong written and oral communication skills.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong interpersonal skills
Ability to conduct research into networking issues and products as required
Ability to present ideas in a user-friendly language
Proven analytical and problem-solving abilities.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Why Work at MSP Corp 

Benefits package. 
Dynamic work environment. 
Corporate gym discounts. 
Wellness day. 
Opportunities for growth and training.

Ready to make a difference? Join us and shape the future. Apply today! 

Diversity, Equity, and Inclusion: At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of divers backgrounds and perspectives and ensure a fair and inclusive recruitment process. 

Thank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.

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More about this job

Responsibilities

Resolve routine and complex technical issues for customers, validate fixes, meet service-level agreements, and coordinate service delivery, including onsite support. Maintain knowledge base and network asset documentation, identify recurring issues, support equipment deployments, and mentor other support specialists.

Requirements

A college diploma or university degree in an IT-related field is sought, with equivalent experience also considered; Microsoft, VMware, and CompTIA certifications are assets. Candidates should have strong knowledge of Windows, networking, server platforms, Office 365, and network hardware, along with hands-on troubleshooting experience, communication skills, and the ability to prioritize work in a high-pressure, collaborative environment.

Skills

Technical Support
Troubleshooting
Windows Operating Systems
Networking
Network Hardware
Office 365
Server Platforms
Hardware Support
Security Solutions
Firewall Administration
Antivirus
Identity Management
Customer Service
Problem-Solving
Team Mentoring

Benefits

Benefits Package
Corporate Gym Discounts
Wellness Day
Growth And Training Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Technical Support
CRM
PSA Software
Knowledge Base
Service Level Agreements
Windows
Networking
Server Platforms
Office 365
HP
SonicWall
Fortinet
Routers
Switches
Hubs
UPS
Workstations
Identity Management
Firewall
Antivirus
Intrusion Detection Systems
Network Asset Management
Data Privacy
Microsoft Certifications
VMware Certifications
CompTIA Certifications
Hardware Troubleshooting

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