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Added 50 mins ago
AS
IT Specialist
Apex Systems
Toronto, ON
- $35 to $40 USD / hour
- Internship
Our client is seeking an IT Specialist to join our growing IT team. In this role, you will serve as the frontline resource for day-to-day technical support, troubleshooting, and systems…
Added 2 hours ago
I
Territory Account Manager V
Insight
Montreal, QC
- Full-time
…relations commerciales pour vendre des produits, logiciels et services par téléphone et e-mail. Ce poste reçoit des appels entrants et effectue des appels sortants axés sur le développement…
Added 2 hours ago
J
Indigenous Procurement Specialist
Jacobs
Kitchener, ON
- $80,000 to $115,000 USD / year
- Full-time
Jacobs is currently looking to hire an Indigenous Procurement Specialist to join our dynamic team in any of our canadian offices. Our Jacobs Indigenous Relations team is evolving to meet…
Added 2 hours ago
J
Indigenous Procurement Specialist
Jacobs
Calgary, AB
- $80,000 to $115,000 USD / year
- Full-time
Jacobs is currently looking to hire an Indigenous Procurement Specialist to join our dynamic team in any of our canadian offices. Our Jacobs Indigenous Relations team is evolving to meet…
Added 2 hours ago
J
Indigenous Procurement Specialist
Jacobs
London, ON
- $80,000 to $115,000 USD / year
- Full-time
Jacobs is currently looking to hire an Indigenous Procurement Specialist to join our dynamic team in any of our canadian offices. Our Jacobs Indigenous Relations team is evolving to meet…
Added 2 hours ago
J
Indigenous Procurement Specialist
Jacobs
Toronto, ON
- $80,000 to $115,000 USD / year
- Full-time
Jacobs is currently looking to hire an Indigenous Procurement Specialist to join our dynamic team in any of our canadian offices. Our Jacobs Indigenous Relations team is evolving to meet…
Added 2 hours ago
J
Indigenous Procurement Specialist
Jacobs
Ottawa, ON
- $80,000 to $115,000 USD / year
- Full-time
Jacobs is currently looking to hire an Indigenous Procurement Specialist to join our dynamic team in any of our canadian offices. Our Jacobs Indigenous Relations team is evolving to meet…
Added 2 hours ago
J
Indigenous Procurement Specialist
Jacobs
AB · Edmonton, AB
- $80,000 to $115,000 USD / year
- Full-time
Jacobs is currently looking to hire an Indigenous Procurement Specialist to join our dynamic team in any of our canadian offices. Our Jacobs Indigenous Relations team is evolving to meet…
Added 2 hours ago
J
Indigenous Procurement Specialist
Jacobs
Montreal, QC
- $80,000 to $115,000 USD / year
- Full-time
Jacobs is currently looking to hire an Indigenous Procurement Specialist to join our dynamic team in any of our canadian offices. Our Jacobs Indigenous Relations team is evolving to meet…
Added 2 hours ago
J
Indigenous Procurement Specialist
Jacobs
Winnipeg, MB
- $80,000 to $115,000 USD / year
- Full-time
Jacobs is currently looking to hire an Indigenous Procurement Specialist to join our dynamic team in any of our canadian offices. Our Jacobs Indigenous Relations team is evolving to meet…
Added 2 hours ago
J
Indigenous Procurement Specialist
Jacobs
Burnaby, BC
- $80,000 to $115,000 USD / year
- Full-time
Jacobs is currently looking to hire an Indigenous Procurement Specialist to join our dynamic team in any of our canadian offices. Our Jacobs Indigenous Relations team is evolving to meet…
Added 2 hours ago
RB
Evergreen Client/Banking Advisor
Royal Bank of Canada
Cochrane, AB
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 2 hours ago
RB
Banking Advisor - Brampton & Mississauga (Bilingual: Mandarin, Cantonese, Arabic, Tagalog)
Royal Bank of Canada
ON · BRAMPTON, Ontario
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 2 hours ago
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Employment Specialist
ISSofBC - Immigrant Services Society of BC
BC · British Columbia, Canada
- Full-time
Our work also includes employment services delivered through WorkBC, which connects job seekers across British Columbia with employment supports, training and opportunities to help them…
Added 2 hours ago
PA
Automotive Sales & Finance Consultant
Pfaff Automotive Partners Inc.
Mississauga, ON
- Full-time
Build lasting client relationships that generate repeat and referral business.
Added 3 hours ago
O
NA Sales Representative, Commercial EXA & Hardware Sales Specialist
Oracle
Canada
- Full-time
Nurture client relationships by building trust, partnership and an emotional connection to the Oracle brand and team
Added 3 hours ago
NS
Client Experience Specialist/ Customer Service Representative
National Seating & Mobility
Kamloops, BC
- Full-time
…solutions to clients across Canada - and we are looking for a Client Experience Specialist to be an important part of that…
Added 3 hours ago
M
IT Asset & Hardware Fulfillment Specialist - CA
MPOYNT
Toronto, ON
- Full-time
MPOYNT helps organizations simplify and scale endpoint management through innovative technology solutions and managed services. We are building a high-performing Hardware Fulfillment team…
Added 4 hours ago
FH
Simulation Operations Specialist - Operations Centre
Fraser Health Authority
Surrey, BC
- $35.36 to $50.83 CAD / hour
- Full-time
We are hiring a Full Time Simulation Operations Specialist - Operations Centre to join our team in Surrey, B.C.
Added 4 hours ago
A
Power Infrastructure & Geotechnical Engineering Leader
Arup
Calgary, AB
- Full-time
…infrastructure, while providing opportunities to contribute specialist structural, foundation, civil, and geotechnical expertise to Arup projects across a broad range of…
Added 4 hours ago
GR
Support Specialist, Technical Support - L1
Global Relay
Vancouver, BC
- Full-time
We are seeking a highly motivated, client-focused L1 Technical Support to support our Small and Medium Business (SMB) team as part of the Technical Support team.
Added 4 hours ago
W
IT Specialist II
WCB-Alberta
AB · Edmonton - Jarvis
- Full-time
Come join our Application & Cloud Services (ACS) team where you will focus on project and service delivery within the Business Technology Services (BTS) department. Reporting to the Team…
Added 4 hours ago
GC
Executive Presentation Design & Consulting Specialist
Gramian Consulting Group
Remote, Canada
- Contract
- Remote
We are seeking a detail-oriented Executive Presentation Design Specialist with prior management consulting experience to support a project focused on improving the quality and effectiveness…
Added 4 hours ago
C
Client Engagement Associate [Hourly]
CIBC
Edmonton, AB
- Part-time
…fast-paced Banking Centre, leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the…
Added 4 hours ago
VC
Program Assistant (Office Admin), Older Adult Mental Health and Substance Use
Vancouver Coastal Health
Vancouver, BC
- $26.42 to $28.25 CAD / hour
- Temporary
Within the context of a client and family-centred care model and in accordance with established vision and values of the organization, this position provides administrative, secretarial and…

MSP Corp

Senior Support Specialist

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 25, 2027
Working hours: 40 hours/week
Posting language: English
Posted: Oct 27, 2026

Original job description

Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels.  We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind - to ensure that we can deliver 100% any day, any time.  

As we continue to grow, we are looking for a Senior Support Specialist to join our MSP Corp team.

About the Role  

The Senior Support Specialist responsible for delivering expert assistance on technical inquiries, resolving both routine and complex issues and directing client requests to the appropriate channels. This role plays a key part in driving high levels of customer satisfaction through effective issue resolution and service coordination. As an integral member of the support team, the Specialist actively participates in daily huddles, coordinates onsite service delivery, identifies recurring trends, and provides mentorship to junior staff

Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m. (40 hours/week)
Work Mode: Hybrid or Remote
On-Call: Availability required

What You Will Do 

Recommend CRM/PSA software process improvements
Contribute to the maintenance of current Knowledge Base information
Establish priorities and help coordinate team efforts
Upgrade skills with training and certification
Provide assistance to other Support Specialists to isolate and resolve issues as needed.
Ensure resolutions are dealt with in accordance with service level agreements.
Validate fixes for issues that have been reported by customers.
Report to Service Delivery Supervisor and perform any other related tasks as required
Introductory calls to new customers
Implement installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts
Troubleshoot workstations, including e-mail, print, line of business applications, with limited server roles and identity management and their associated operating systems and software.
Troubleshoot security solutions, including firewall, anti-virus, and intrusion detection systems.
Troubleshoot all network hardware and equipment, including routers, switches, hubs, and UPSs.
Assist in the deployment of IT equipment, hardware and software upgrades as needed.
Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.

What We Are Looking For 

College diploma or university degree in an IT related field (equivalent experience is taken into consideration).
Microsoft, VMWare and CompTIA certifications an asset.
Strong technical knowledge of network and PC operating systems, including Windows.
Strong technical knowledge of current network hardware, protocols, and standards, including Windows OS, Networking, Server Platforms, Office 365, HP, SonicWALL, Fortinet switch and routers
Hands-on hardware troubleshooting experience.
Knowledge of applicable data privacy practices and laws.
Strong written and oral communication skills.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong interpersonal skills
Ability to conduct research into networking issues and products as required
Ability to present ideas in a user-friendly language
Proven analytical and problem-solving abilities.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Why Work at MSP Corp 

Benefits package. 
Dynamic work environment. 
Corporate gym discounts. 
Wellness day. 
Opportunities for growth and training.

Ready to make a difference? Join us and shape the future. Apply today! 

Diversity, Equity, and Inclusion: At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of divers backgrounds and perspectives and ensure a fair and inclusive recruitment process. 

Thank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.

Apply About employer

More about this job

Responsibilities

Resolve routine and complex technical issues for customers, validate fixes, meet service-level agreements, and coordinate service delivery, including onsite support. Maintain knowledge base and network asset documentation, identify recurring issues, support equipment deployments, and mentor other support specialists.

Requirements

A college diploma or university degree in an IT-related field is sought, with equivalent experience also considered; Microsoft, VMware, and CompTIA certifications are assets. Candidates should have strong knowledge of Windows, networking, server platforms, Office 365, and network hardware, along with hands-on troubleshooting experience, communication skills, and the ability to prioritize work in a high-pressure, collaborative environment.

Skills

Technical Support
Troubleshooting
Windows Operating Systems
Networking
Network Hardware
Office 365
Server Platforms
Hardware Support
Security Solutions
Firewall Administration
Antivirus
Identity Management
Customer Service
Problem-Solving
Team Mentoring

Benefits

Benefits Package
Corporate Gym Discounts
Wellness Day
Growth And Training Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Technical Support
CRM
PSA Software
Knowledge Base
Service Level Agreements
Windows
Networking
Server Platforms
Office 365
HP
SonicWall
Fortinet
Routers
Switches
Hubs
UPS
Workstations
Identity Management
Firewall
Antivirus
Intrusion Detection Systems
Network Asset Management
Data Privacy
Microsoft Certifications
VMware Certifications
CompTIA Certifications
Hardware Troubleshooting

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