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Added 9 mins ago
W
Senior Civil Engineer - Land Development
WSP
Kingston, ON
- Full-time
Mentor and develop junior engineers and technical staff, helping shape the next generation of industry leaders.
Added 9 mins ago
WR
After School Support - LTO - 12.5 hrs per week
Waterloo Region District School Board
Waterloo, ON
- Full-time
B.A.S.S. employees will work alongside a Designated Early Childhood Educator (DECE) to support play-based programming for students in junior kindergarten to grade 6 who are registered in…
Added 9 mins ago
WR
After School Support - LTO - 10 hrs per week
Waterloo Region District School Board
Kitchener, ON
- Full-time
B.A.S.S. employees will work alongside a Designated Early Childhood Educator (DECE) to support play-based programming for students in junior kindergarten to grade 6 who are registered in…
Added 10 mins ago
RI
Senior Cloud Engineer
Raas Infotek
Toronto, ON · Scarborough, ON
- Contract
Provide technical guidance, mentoring, and training to junior engineers and support teams.
Added 25 mins ago
Senior Signalling Specialist
Hatch
Calgary, AB
Working in a team environment, this opportunity will challenge your technical skills as you deliver complex railway signaling projects and provide an opportunity to lead through mentoring,…
Added 40 mins ago
NS
Senior Java Low Latency Developer
N2P Systems
Mississauga, ON
- Full-time
…reliable, and secure backend systems. You will contribute to technical architecture, performance optimization, API development, and production support while collaborating with…
Added 40 mins ago
RR
Mechanical Project Manager
Rightway Recruitment
Vancouver, BC
- $90,000 to $120,000 CAD / year
- Full-time
Mentor junior engineering professionals and support their technical development.
Added 40 mins ago
C
Senior AI Scientist
CIBC
Toronto, ON
- Full-time
Technical Leadership - Partner effectively with data scientists and engineers to deliver high-quality solutions. Mentor junior team members and provide technical guidance to support team…
Added 40 mins ago
JC
Journeyman Welder
Johnson Controls
Nisku, AB
- Full-time
The Journeyperson Welder performs skilled welding and metal fabrication work in accordance with technical drawings, specifications and applicable standards. This role is responsible for…
Added 1 hour ago
MC
Senior Support Specialist
MSP Corp
Kingston, ON
- Full-time
The Senior Support Specialist responsible for delivering expert assistance on technical inquiries, resolving both routine and complex issues and directing client requests to the appropriate…
Added 1 hour ago
MC
Senior Support Specialist
MSP Corp
Ottawa, ON
- Full-time
The Senior Support Specialist responsible for delivering expert assistance on technical inquiries, resolving both routine and complex issues and directing client requests to the appropriate…
Added 1 hour ago
MC
Senior Support Specialist
MSP Corp
Toronto, ON
- Full-time
The Senior Support Specialist responsible for delivering expert assistance on technical inquiries, resolving both routine and complex issues and directing client requests to the appropriate…
Added 1 hour ago
UO
Bioinformatics Specialist
University of British Columbia
Vancouver, BC · PHSA | BC Children's Hospital Research Institute - North Block (BCRI CMMT) (BCHRIN)
- $8,810.92 to $13,202.5 CAD / month
- Full-time
The BC Children’s Hospital Research Institute (BCCHR) is developing a centralized bioinformatics core to support the unique needs of the foundational and translational research conducted by…
Added 1 hour ago
C
Consultant, Back End Developer
CIBC
Toronto, ON
- Full-time
Mentorship skills: Be able to coach junior developers in the team and provide technical guidance
Added 1 hour ago
S
Senior Environmental Engineer or Geoscientist
Stantec
ON · Stoney Creek, ON
- Full-time
…Thunder Bay, or Sudbury offices. In this role, you will provide technical expertise on a variety of projects, including development and implementation of work programs and management of…
Added 1 hour ago
AI
Junior EMR Implementation Specialist (BC)
Ava Industries
Abbotsford, BC · Lower Mainland, British Columbia
- Full-time
We are seeking a Junior Implementation Specialist to oversee the implementation of our EMR software at new clinic sites. You will guide clinics through the entire implementation process…
Added 1 hour ago
N(
Instructor, Pipelaying
NBCC (New Brunswick Community College)
Moncton, NB
- $33.85 to $52.08 CAD / hour
- Internship
Experience coaching, mentoring, supervising, or training employees, apprentices, students, or junior staff is considered an asset.
Added 1 hour ago
BR
DevOps Engineer
Benchmark Recruitment
Vancouver, BC · Greater Vancouver Metropolitan Area
- $113,900 to $147,400 CAD / year
- Full-time
This is a highly technical, hands-on position with a strong emphasis on Site Reliability Engineering (SRE), Kubernetes, CI/CD, and observability. The successful candidate will play a…
Added 1 hour ago
PC
Intermediate Geotechnical Engineer
PRI Consultants
Calgary, AB
- Full-time
Support scope, budget, and schedule tracking on assigned projects, and help mentor EITs and junior technologists as your experience grows.
Added 1 hour ago
IO
Heating Service Technician - Gas (Sign-on Bonus)
Irving Oil
St. John's, NL
- Full-time
Wellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program
Added 1 hour ago
M
Junior Power Test Engineer
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
…feasible mission, thanks to a unique combination of experience, technical excellence, and a sense of wonder that has been part of our DNA from day one. For those who dream big and push the…
Added 1 hour ago
M
Junior Test Engineer - Payload
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
We’re on the hunt for a Junior Test Engineer on our Satellite systems team at our Montreal office.
Added 2 hours ago
SG
Junior PM
Software Guidance & Assistance, Inc. (SGA, Inc.)
Mississauga, ON
- Full-time
Software Guidance & Assistance, Inc., (SGA), is searching for a Junior PM for a right to hire assignment with one of our premier financial services clients in Mississauga, ON.
Added 2 hours ago
P
Fraud Prevention Analyst
Punt
Vancouver, BC
- Full-time
Mentor junior analysts or support onboarding as needed
Added 2 hours ago
PE
Intermediate Geotechnical Engineer
PRI Engineering
Calgary, AB
- Full-time
Support scope, budget, and schedule tracking on assigned projects, and help mentor EITs and junior technologists as your experience grows.

MSP Corp

Senior Support Specialist

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 25, 2027
Working hours: 40 hours/week
Posting language: English
Posted: Oct 27, 2026

Original job description

Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels.  We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind - to ensure that we can deliver 100% any day, any time.  

As we continue to grow, we are looking for a Senior Support Specialist to join our MSP Corp team.

About the Role  

The Senior Support Specialist responsible for delivering expert assistance on technical inquiries, resolving both routine and complex issues and directing client requests to the appropriate channels. This role plays a key part in driving high levels of customer satisfaction through effective issue resolution and service coordination. As an integral member of the support team, the Specialist actively participates in daily huddles, coordinates onsite service delivery, identifies recurring trends, and provides mentorship to junior staff

Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m. (40 hours/week)
Work Mode: Hybrid or Remote
On-Call: Availability required

What You Will Do 

Recommend CRM/PSA software process improvements
Contribute to the maintenance of current Knowledge Base information
Establish priorities and help coordinate team efforts
Upgrade skills with training and certification
Provide assistance to other Support Specialists to isolate and resolve issues as needed.
Ensure resolutions are dealt with in accordance with service level agreements.
Validate fixes for issues that have been reported by customers.
Report to Service Delivery Supervisor and perform any other related tasks as required
Introductory calls to new customers
Implement installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts
Troubleshoot workstations, including e-mail, print, line of business applications, with limited server roles and identity management and their associated operating systems and software.
Troubleshoot security solutions, including firewall, anti-virus, and intrusion detection systems.
Troubleshoot all network hardware and equipment, including routers, switches, hubs, and UPSs.
Assist in the deployment of IT equipment, hardware and software upgrades as needed.
Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.

What We Are Looking For 

College diploma or university degree in an IT related field (equivalent experience is taken into consideration).
Microsoft, VMWare and CompTIA certifications an asset.
Strong technical knowledge of network and PC operating systems, including Windows.
Strong technical knowledge of current network hardware, protocols, and standards, including Windows OS, Networking, Server Platforms, Office 365, HP, SonicWALL, Fortinet switch and routers
Hands-on hardware troubleshooting experience.
Knowledge of applicable data privacy practices and laws.
Strong written and oral communication skills.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong interpersonal skills
Ability to conduct research into networking issues and products as required
Ability to present ideas in a user-friendly language
Proven analytical and problem-solving abilities.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Why Work at MSP Corp 

Benefits package. 
Dynamic work environment. 
Corporate gym discounts. 
Wellness day. 
Opportunities for growth and training.

Ready to make a difference? Join us and shape the future. Apply today! 

Diversity, Equity, and Inclusion: At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of divers backgrounds and perspectives and ensure a fair and inclusive recruitment process. 

Thank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.

Apply About employer

More about this job

Responsibilities

Resolve routine and complex technical issues for customers, validate fixes, meet service-level agreements, and coordinate service delivery, including onsite support. Maintain knowledge base and network asset documentation, identify recurring issues, support equipment deployments, and mentor other support specialists.

Requirements

A college diploma or university degree in an IT-related field is sought, with equivalent experience also considered; Microsoft, VMware, and CompTIA certifications are assets. Candidates should have strong knowledge of Windows, networking, server platforms, Office 365, and network hardware, along with hands-on troubleshooting experience, communication skills, and the ability to prioritize work in a high-pressure, collaborative environment.

Skills

Technical Support
Troubleshooting
Windows Operating Systems
Networking
Network Hardware
Office 365
Server Platforms
Hardware Support
Security Solutions
Firewall Administration
Antivirus
Identity Management
Customer Service
Problem-Solving
Team Mentoring

Benefits

Benefits Package
Corporate Gym Discounts
Wellness Day
Growth And Training Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Technical Support
CRM
PSA Software
Knowledge Base
Service Level Agreements
Windows
Networking
Server Platforms
Office 365
HP
SonicWall
Fortinet
Routers
Switches
Hubs
UPS
Workstations
Identity Management
Firewall
Antivirus
Intrusion Detection Systems
Network Asset Management
Data Privacy
Microsoft Certifications
VMware Certifications
CompTIA Certifications
Hardware Troubleshooting

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