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Added 4 mins ago
VC
Program Assistant (Office Admin), Older Adult Mental Health and Substance Use
Vancouver Coastal Health
Vancouver, BC
- $26.42 to $28.25 CAD / hour
- Temporary
…position provides administrative, secretarial and clerical support. Transcribes and types a variety of medical dictation and other documentation utilizing various software applications and…
Added 18 mins ago
C
Senior Application Support Specialist / Database Administrator
CGI
Halifax, NS
- Full-time
We are seeking an experienced Senior Application Support Specialist / Database Administrator (DBA) with extensive expertise in enterprise application support, database administration,…
Added 18 mins ago
UO
Technology / Facility Support Analyst, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Part-time
…distributed and supervised by the Facilities Team Lead and IT Support Specialist. Works independently, as part of a detached team, to ensure the safe, effective and efficient use of the…
Added 18 mins ago
UO
Analyst, Financial Reporting
University of Calgary
Calgary, AB
- Full-time
This position reports to the Manager, Financial Reporting, and will support the financial reporting team who are responsible for providing consultation and support services to the…
Added 18 mins ago
W
IT Specialist II
WCB-Alberta
AB · Edmonton, AB
- $75,416 to $88,707 CAD / year
- Full-time
…Reporting to the Team Lead, Application & Cloud Services, the IT Specialist II is responsible for the day-to-day application operations such as installations, tuning, troubleshooting,…
Added 18 mins ago
SR
Senior Payroll Specialist
Swim Recruiting
Burnaby, BC
- $75,000 to $90,000 CAD / year
- Full-time
The Senior Payroll Specialist will be eligible right away for the defined contribution municipal pension plan. There is a good bonus program, with a target of around 8% to 10%.…
Added 48 mins ago
C-
E2E French Fry Applications Specialist
CMP - Charlottetown Metal Products
Charlottetown, PE
- Full-time
…collaborative team member to join our team as a French Fry Applications Specialist/Associate. In this exciting and fast-paced role, you will provide sales and application support for French…
Added 49 mins ago
Y
Talent Acquisition Specialist - Technical and Sales (B2B)
YuJa
Toronto, ON · North York, ON
- $50,000 to $55,000 CAD / year
- Full-time
Partner with leadership and People Team to support and enhance onboarding programs for new hires across departments
Added 49 mins ago
A
Bim Specialist
Actalent
Ottawa, ON
- $38 to $45 CAD / hour
- Full-time
…construction projects. The Intermediate/Experienced Electrical BIM Specialist / Coordinator plays a key role in aligning BIM deliverables with project schedules, supporting clash detection…
Added 1 hour ago
US
TSG Specialist
UPS Supply Chain Solutions
Richmond, BC · Surrey, BC
- Full-time
The Technology Support Analyst provides users with support services for corporate standard technology products. The employee conducts hardware and software planning and provides technical…
Added 1 hour ago
AC
Specialist, Product Delivery - Temporary
Air Canada
Dorval, QC
- Full-time
…strengthen our position as a global leader, we are looking for a Specialist, Product Delivery to join our dynamic IT Product team in…
Added 1 hour ago
S
Quality Systems Specialist
SCIEX
Vaughan, ON
- Full-time
Support non-product software validation and cross-functional QMS improvement projects.
Added 1 hour ago
TU
Bioinformatics Specialist
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
The Bioinformatics Specialist is responsible for developing and overseeing the Core, including establishing and utilizing centralized analysis pipelines, conducting bioinformatics-based…
Added 1 hour ago
NG
Underground Automation Technician
New Gold Inc.
Emo, ON
- Full-time
The Underground Automation Specialist supports the safe, reliable and efficient operation of underground control and automation systems. Working closely with operations, maintenance and…
Added 1 hour ago
TH
MERCHANDISING SPECIALIST - LIVE GOODS
The Home Depot Canada
Toronto, ON
- Full-time
Reporting into the SR Merchant/ Divisional Product Merchant, the Merchandising Specialist works closely within merchandising’s 360 teams to execute merchandising business. The Merchandising…
Added 1 hour ago
SI
AI Product Owner
Supra ITS
Mississauga, ON
- Full-time
…part of the Canon group. The platform combines a library of specialist agents with a central control plane: admins create, entitle and deploy agents; end users work with them over…
Added 1 hour ago
TH
spécialiste, Marchandisage
The Home Depot Canada
Toronto, ON
- Full-time
Reporting into the SR Merchant/ Divisional Product Merchant, the Merchandising Specialist works closely within merchandising’s 360 teams to execute merchandising business. The Merchandising…
Added 1 hour ago
TR
Renewal Specialist, Small Law
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
The Small Law (SLF) Renewal Specialist is responsible for increasing revenue, usage and market share in assigned territory in Canada, for WestLaw, Practical Law, TaxNetPro and CoCounsel.…
Added 1 hour ago
Lifecycle Marketing Specialist
Zen Educate
Vancouver, BC
Hi, I'm Gerald, Senior Lifecycle Marketing Manager at Zen Educate. I'm looking for a Lifecycle Marketing Specialist to help us build lifecycle programs that create compounding growth by…
Added 1 hour ago
KG
Accounts Receivable Specialist
Katasa Groupe + Développement
Gatineau, QC
- Full-time
Job description: Accounts Receivables and Collections Specialist
Added 1 hour ago
S
Eligibility Specialist 1 (PART TIME)
Savista
St. John's, NL · Greater St. John's Metropolitan Area
- Part-time
…revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and…
Added 1 hour ago
D
Field Service Engineer (Calgary)
DiaSorin
Mississauga, ON
- $85,000 to $100,000 CAD / year
As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower…
Added 1 hour ago
SC
Bilingual Care Coordinator (Part-time, Weekends & Evenings)
Shift Collab
Remote, Canada
- Part-time
- Remote
Shift Collab is one of Canada's largest therapy practices, operating virtually to support Canadians coast to coast. We believe going to therapy should feel empowering, and we are on a…
Added 1 hour ago
Territory Account Manager V
Insight Enterprises, Inc.
Montreal, QC
Added 2 hours ago
EA
Physician Engagement Specialist
Empathia AI
Canada
- Full-time
Coordinate with the Customer Success team to provide ongoing support and ensure a smooth transition following implementation.

MSP Corp

Senior Support Specialist

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Apr 25, 2027
Working hours: 40 hours/week
Posting language: English
Posted: Oct 27, 2026

Original job description

Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels.  We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind - to ensure that we can deliver 100% any day, any time.  

As we continue to grow, we are looking for a Senior Support Specialist to join our MSP Corp team.

About the Role  

The Senior Support Specialist responsible for delivering expert assistance on technical inquiries, resolving both routine and complex issues and directing client requests to the appropriate channels. This role plays a key part in driving high levels of customer satisfaction through effective issue resolution and service coordination. As an integral member of the support team, the Specialist actively participates in daily huddles, coordinates onsite service delivery, identifies recurring trends, and provides mentorship to junior staff

Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m. (40 hours/week)
Work Mode: Hybrid or Remote
On-Call: Availability required

What You Will Do 

Recommend CRM/PSA software process improvements
Contribute to the maintenance of current Knowledge Base information
Establish priorities and help coordinate team efforts
Upgrade skills with training and certification
Provide assistance to other Support Specialists to isolate and resolve issues as needed.
Ensure resolutions are dealt with in accordance with service level agreements.
Validate fixes for issues that have been reported by customers.
Report to Service Delivery Supervisor and perform any other related tasks as required
Introductory calls to new customers
Implement installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts
Troubleshoot workstations, including e-mail, print, line of business applications, with limited server roles and identity management and their associated operating systems and software.
Troubleshoot security solutions, including firewall, anti-virus, and intrusion detection systems.
Troubleshoot all network hardware and equipment, including routers, switches, hubs, and UPSs.
Assist in the deployment of IT equipment, hardware and software upgrades as needed.
Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.

What We Are Looking For 

College diploma or university degree in an IT related field (equivalent experience is taken into consideration).
Microsoft, VMWare and CompTIA certifications an asset.
Strong technical knowledge of network and PC operating systems, including Windows.
Strong technical knowledge of current network hardware, protocols, and standards, including Windows OS, Networking, Server Platforms, Office 365, HP, SonicWALL, Fortinet switch and routers
Hands-on hardware troubleshooting experience.
Knowledge of applicable data privacy practices and laws.
Strong written and oral communication skills.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong interpersonal skills
Ability to conduct research into networking issues and products as required
Ability to present ideas in a user-friendly language
Proven analytical and problem-solving abilities.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Why Work at MSP Corp 

Benefits package. 
Dynamic work environment. 
Corporate gym discounts. 
Wellness day. 
Opportunities for growth and training.

Ready to make a difference? Join us and shape the future. Apply today! 

Diversity, Equity, and Inclusion: At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of divers backgrounds and perspectives and ensure a fair and inclusive recruitment process. 

Thank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.

Apply About employer

More about this job

Responsibilities

Resolve routine and complex technical issues for customers, validate fixes, meet service-level agreements, and coordinate service delivery, including onsite support. Maintain knowledge base and network asset documentation, identify recurring issues, support equipment deployments, and mentor other support specialists.

Requirements

A college diploma or university degree in an IT-related field is sought, with equivalent experience also considered; Microsoft, VMware, and CompTIA certifications are assets. Candidates should have strong knowledge of Windows, networking, server platforms, Office 365, and network hardware, along with hands-on troubleshooting experience, communication skills, and the ability to prioritize work in a high-pressure, collaborative environment.

Skills

Technical Support
Troubleshooting
Windows Operating Systems
Networking
Network Hardware
Office 365
Server Platforms
Hardware Support
Security Solutions
Firewall Administration
Antivirus
Identity Management
Customer Service
Problem-Solving
Team Mentoring

Benefits

Benefits Package
Corporate Gym Discounts
Wellness Day
Growth And Training Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Technical Support
CRM
PSA Software
Knowledge Base
Service Level Agreements
Windows
Networking
Server Platforms
Office 365
HP
SonicWall
Fortinet
Routers
Switches
Hubs
UPS
Workstations
Identity Management
Firewall
Antivirus
Intrusion Detection Systems
Network Asset Management
Data Privacy
Microsoft Certifications
VMware Certifications
CompTIA Certifications
Hardware Troubleshooting

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