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Added 10 mins ago
AD
Buyer - Team Sports
Avery Dennison
Toronto, ON
- Full-time
…and athletics industry. Working under moderate guidance, the Specialist identifies and vets suppliers, assists in contract negotiations, and solves operational challenges through standard…
Added 10 mins ago
Quality Control Specialist
Ippolito
Burlington, ON
Ippolito Fruit and Produce Ltd. is looking for a detail-oriented and organized Quality Control Specialist team member to join our Inventory Control department. This role supports daily…
Added 10 mins ago
P&
Enterprise Learning Systems Specialist
Parrish & Heimbecker, Limited
Winnipeg, MB
- Full-time
…forward-thinking, and dedicated individual as a Enterprise Learning Systems Specialist based in Winnipeg,…
Added 10 mins ago
GW
Enterprise Applications Specialist
Gowling WLG
Ottawa, ON
- $80,000 to $90,000 CAD / year
- Full-time
The Enterprise Applications Specialist is a senior technical resource responsible for the reliability, security, integration, and continuous improvement of the Firm’s enterprise application…
Added 10 mins ago
GW
Enterprise Applications Specialist
Gowling WLG
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
The Enterprise Applications Specialist is a senior technical resource responsible for the reliability, security, integration, and continuous improvement of the Firm’s enterprise application…
Added 10 mins ago
GW
Enterprise Applications Specialist
Gowling WLG
Waterloo, ON
- $80,000 to $90,000 CAD / year
- Full-time
The Enterprise Applications Specialist is a senior technical resource responsible for the reliability, security, integration, and continuous improvement of the Firm’s enterprise application…
Added 10 mins ago
H
Procurement Specialist
Hays
Brampton, ON
- Contract
Maintain accurate inventory, purchasing, and supplier records while ensuring data integrity across systems.
Added 11 mins ago
LI
Safety Specialist
Leavitt Industrial Group
Coquitlam, BC
- Full-time
Leavitt Industrial Group is looking for a detail-oriented and motivated Safety Specialist to join our Safety team in Coquitlam, British Columbia. Supporting 36 branches and more than 400…
Added 11 mins ago
AD
Buyer - Team Sports
Avery Dennison
Toronto, ON
- $54,075 to $70,000 CAD / year
- Full-time
…and athletics industry. Working under moderate guidance, the Specialist identifies and vets suppliers, assists in contract negotiations, and solves operational challenges through standard…
Added 11 mins ago
AD
Buyer - Team Sports
Avery Dennison
Toronto, ON
- $54,075 to $70,000 CAD / year
- Full-time
…and athletics industry. Working under moderate guidance, the Specialist identifies and vets suppliers, assists in contract negotiations, and solves operational challenges through standard…
Added 11 mins ago
IP
Events Specialist
Indigenous Perspectives Society
Vancouver, BC
- Full-time
The Events Specialist coordinates the day-to-day delivery of two signature events: the Compassionate Minds Luncheon in April and the Bottom Line Conference in October. Reporting to the…
Added 11 mins ago
GW
Enterprise Applications Specialist
Gowling WLG
Hamilton, ON
- $80,000 to $90,000 CAD / year
- Full-time
The Enterprise Applications Specialist is a senior technical resource responsible for the reliability, security, integration, and continuous improvement of the Firm’s enterprise application…
Added 25 mins ago
Specialist, Corporate Security
CONA Services
Montreal, QC
The Security Specialist is primarily responsible for the maintenance and implementation of physical security programs and equipment of Coke Canada Bottling’s facilities. Located in Montreal…
Added 25 mins ago
Specialist, Corporate Security
CONA Services
Montreal, QC
The Security Specialist is primarily responsible for the maintenance and implementation of physical security programs and equipment of Coke Canada Bottling’s facilities. Located in Montreal…
Added 25 mins ago
P
Project Procurement Specialist
Propak
Airdrie, AB
- Full-time
The Procurement Specialist is accountable for managing the end-to-end procurement process for complex, high-value, or strategically important oil and gas fabrication projects. This role…
Added 25 mins ago
Senior Signalling Specialist
Hatch
Calgary, AB
Hatch is currently seeking a highly motivated, results-driven, Railway Signalling Specialist to join the Rail Systems team in the Calgary location.
Added 40 mins ago
AI
System & API Gateway Support Specialist
Aptino, Inc.
ON · Ontario, Canada
- Contract
WE’RE HIRING | System & API Gateway Support Specialist
Added 40 mins ago
E
Business System Specialist - RTFT
eTeam
Montreal, QC
- $62 to $65 CAD / hour
- Contract
Added 40 mins ago
EI
Data Maintenance Specialist
ExcelGens, Inc.
Montreal, QC
- Contract
We are seeking a Specialist, Business Systems to provide day-to-day operational support for business applications, particularly Human Resources (HR) and Health, Safety & Environment (HSE)…
Added 40 mins ago
P
System Configuration Specialist / Spécialiste en configuration de systèmes (CS002)
Potenco
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Reporting to the Regional Installation Manager, the System Configuration Specialist plays a key role in supporting Our Client's operations by configuring, troubleshooting, and maintaining…
Added 40 mins ago
EI
Business Systems Specialist
ExcelGens, Inc.
Montreal, QC
- Contract
Job Title: Data Maintenance Specialist – Business Systems
Added 40 mins ago
T
Records Specialist
Talentmatics
Toronto, ON
- Full-time
Provide guidance to team members on document processing, indexing, records organization, data entry, and document management systems.
Added 40 mins ago
Q
Customer Experience Specialist - French Bilingual
Quince
Vancouver, BC
- $26 CAD / hour
- Full-time
If you’re someone who likes to imagine new possibilities and build better systems rather than plug-in to outdated ones, Quince is the place for you.
Added 41 mins ago
JE
PLC Co-Op Student - Winter 2027
Johnson Electric
Stratford, ON · Canada - PM Stratford (General)
- Full-time
As a member of the Maintenance team, the PLC COOP reports to the PLC Specialist. The PLC COOP is responsible for designing control systems for new machines, troubleshooting and/or modifying…
Added 56 mins ago
LD
Overnight Response Centre Specialist
London Drugs Limited
Richmond, BC
- $18.25 to $21.21 CAD / hour
- Other
The Response Centre Specialist (RCS) is a member of Loss Prevention Operations, accountable for the monitoring of company locations via remote systems. As a front line point of contact to…

MSP Corp

Senior Support Specialist

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 25, 2027
Working hours: 40 hours/week
Posting language: English
Posted: Oct 27, 2026

Original job description

Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels.  We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind - to ensure that we can deliver 100% any day, any time.  

As we continue to grow, we are looking for a Senior Support Specialist to join our MSP Corp team.

About the Role  

The Senior Support Specialist responsible for delivering expert assistance on technical inquiries, resolving both routine and complex issues and directing client requests to the appropriate channels. This role plays a key part in driving high levels of customer satisfaction through effective issue resolution and service coordination. As an integral member of the support team, the Specialist actively participates in daily huddles, coordinates onsite service delivery, identifies recurring trends, and provides mentorship to junior staff

Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m. (40 hours/week)
Work Mode: Hybrid or Remote
On-Call: Availability required

What You Will Do 

Recommend CRM/PSA software process improvements
Contribute to the maintenance of current Knowledge Base information
Establish priorities and help coordinate team efforts
Upgrade skills with training and certification
Provide assistance to other Support Specialists to isolate and resolve issues as needed.
Ensure resolutions are dealt with in accordance with service level agreements.
Validate fixes for issues that have been reported by customers.
Report to Service Delivery Supervisor and perform any other related tasks as required
Introductory calls to new customers
Implement installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts
Troubleshoot workstations, including e-mail, print, line of business applications, with limited server roles and identity management and their associated operating systems and software.
Troubleshoot security solutions, including firewall, anti-virus, and intrusion detection systems.
Troubleshoot all network hardware and equipment, including routers, switches, hubs, and UPSs.
Assist in the deployment of IT equipment, hardware and software upgrades as needed.
Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.

What We Are Looking For 

College diploma or university degree in an IT related field (equivalent experience is taken into consideration).
Microsoft, VMWare and CompTIA certifications an asset.
Strong technical knowledge of network and PC operating systems, including Windows.
Strong technical knowledge of current network hardware, protocols, and standards, including Windows OS, Networking, Server Platforms, Office 365, HP, SonicWALL, Fortinet switch and routers
Hands-on hardware troubleshooting experience.
Knowledge of applicable data privacy practices and laws.
Strong written and oral communication skills.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong interpersonal skills
Ability to conduct research into networking issues and products as required
Ability to present ideas in a user-friendly language
Proven analytical and problem-solving abilities.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Why Work at MSP Corp 

Benefits package. 
Dynamic work environment. 
Corporate gym discounts. 
Wellness day. 
Opportunities for growth and training.

Ready to make a difference? Join us and shape the future. Apply today! 

Diversity, Equity, and Inclusion: At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of divers backgrounds and perspectives and ensure a fair and inclusive recruitment process. 

Thank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.

Apply About employer

More about this job

Responsibilities

Resolve routine and complex technical issues for customers, validate fixes, meet service-level agreements, and coordinate service delivery, including onsite support. Maintain knowledge base and network asset documentation, identify recurring issues, support equipment deployments, and mentor other support specialists.

Requirements

A college diploma or university degree in an IT-related field is sought, with equivalent experience also considered; Microsoft, VMware, and CompTIA certifications are assets. Candidates should have strong knowledge of Windows, networking, server platforms, Office 365, and network hardware, along with hands-on troubleshooting experience, communication skills, and the ability to prioritize work in a high-pressure, collaborative environment.

Skills

Technical Support
Troubleshooting
Windows Operating Systems
Networking
Network Hardware
Office 365
Server Platforms
Hardware Support
Security Solutions
Firewall Administration
Antivirus
Identity Management
Customer Service
Problem-Solving
Team Mentoring

Benefits

Benefits Package
Corporate Gym Discounts
Wellness Day
Growth And Training Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Support
Technical Support
CRM
PSA Software
Knowledge Base
Service Level Agreements
Windows
Networking
Server Platforms
Office 365
HP
SonicWall
Fortinet
Routers
Switches
Hubs
UPS
Workstations
Identity Management
Firewall
Antivirus
Intrusion Detection Systems
Network Asset Management
Data Privacy
Microsoft Certifications
VMware Certifications
CompTIA Certifications
Hardware Troubleshooting

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