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Added 23 mins ago
NB
Banking advisor
National Bank of Canada
Kamloops, BC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 23 mins ago
NB
Investment Development Specialist
National Bank of Canada
Markham, ON
- Full-time
As an Investment and Retirement Specialist at National Bank, you will support and guide clients in developing investment strategies tailored to their needs. Your determination, your strong…
Added 23 mins ago
NB
BANKING ADVISOR
National Bank of Canada
Montreal, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 23 mins ago
NB
Expert advisor
National Bank of Canada
Montreal, QC
- Full-time
acting as a financial planner and tax specialist for Private Banking 1859
Added 23 mins ago
HG
Sales & Operations Manager (Branch Manager)
HUAYEE GROUP CANADA INC.
Mississauga, ON
- Full-time
Team Building & Management: Recruit, onboard, train, and manage the local Canadian sales specialist team and warehouse personnel to build a high-performing branch culture.
Added 1 hour ago
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Facility Services Specialist (Hybrid)
BGIS
Markham, ON
- Full-time
The Facility Services Specialist is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting…
Added 1 hour ago
S
Implementation Specialist (English/Spanish)
SysAid
Toronto, ON
- Full-time
…As we continue to grow, we’re looking for an Implementation Specialist to help our clients successfully adopt and maximise SysAid’s solutions, gain hands-on experience with ITIL best…
Added 1 hour ago
Surveyor
Lloyds Register
Halifax, NS
Contribute to service delivery improvement by communicating internal and external client feedback as relevant.
Added 1 hour ago
ST
Implementation Specialist (English/Spanish)
SysAid Technologies
Toronto, ON
- Full-time
…As we continue to grow, we’re looking for an Implementation Specialist to help our clients successfully adopt and maximise SysAid’s solutions, gain hands-on experience with ITIL best…
Added 2 hours ago
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Account Manager
d8eedab5-d750-47d2-ba1f-8bfec4820a1f
Oakville, ON
- Full-time
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are…
Added 4 hours ago
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City Specialist
TEKsystems
AB · Edmonton, AB
- $23 to $25 CAD / hour
- Contract
Our client, a leading technology company specializing in connecting local businesses with customers, is looking for a motivated and customer-focused City Specialist to support its growing…
Added 4 hours ago
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My Connection Specialist
HealthCareersInSask.ca
Regina, SK
- Full-time
Job Description: Reporting to the Manager of Staff Services Inquiry Center, the Specialist is responsible for supporting the Inquiry Services team and Inquiry Services Representatives in…
Added 4 hours ago
MS
Onboarding Data Architect, AVP
Morgan Stanley
Calgary, AB
- Full-time
…fast-paced and evolving environment focusing on all aspects of client readiness and support for clients as they move through the full lifecycle of onboarding activities onto the Morgan…
Added 5 hours ago
SH
Project Manager External
Siemens Healthineers
Kitchener, ON
- Full-time
…team, mechanical installer, commissioning FSR, applications specialist through regular onsite visits to project…
Added 5 hours ago
SH
Project Manager External
Siemens Healthineers
Cambridge, ON
- Full-time
…team, mechanical installer, commissioning FSR, applications specialist through regular onsite visits to project…
Added 5 hours ago
SH
Project Manager External
Siemens Healthineers
Oakville, ON
- Full-time
…team, mechanical installer, commissioning FSR, applications specialist through regular onsite visits to project…
Added 5 hours ago
SH
Project Manager External
Siemens Healthineers
Mississauga, ON
- Full-time
…team, mechanical installer, commissioning FSR, applications specialist through regular onsite visits to project…
Added 5 hours ago
FH
Community Health Nurse - Registered Nurse
Fraser Health
White Rock, BC
- Full-time
…an interprofessional team in the management of an assigned client caseload including assessments, coaching, interventions, client care services and follow up to enable clients and their…
Added 6 hours ago
BT
Senior Accountant
Baker Tilly Canada
The Pas, MB
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 6 hours ago
AC
Spécialiste De La Gestion De Projet/Project Management Specialist
Aston Carter
Longueuil, QC
- $50 to $65 CAD / hour
- Contract
We are seeking a highly analytical and organized Project Management Specialist to support strategic sourcing and supplier transition initiatives within the Supply Chain organization. This…
Added 6 hours ago
MN
Regional Manager
Mosaic North America
AB · Edmonton, AB
- Full-time
…assigned region, ensuring strong program execution, exceptional client service, and consistent field performance. This role serves as a key liaison between field leadership, retail…
Added 6 hours ago
D
Senior Advisor, Business development and sales support
Desjardins
Laval, QC · Montreal, QC · Saint-Jérôme, QC
- Full-time
…services through multiple distribution channels based on member/client needs and current strategies and practices. You lead clients and practitioners on sales and service development…
Added 6 hours ago
L
Legal Engineer - In-House
Legora
Toronto, ON
- Full-time
…neatly into a traditional box. It's part legal ops, part product specialist, part solutions architect, and part client whisperer. If you enjoy roles that stay static, this probably isn't…
Added 6 hours ago
FH
Clinical Nurse Specialist (CNS) - Advanced Practice - Cardiac Population
Fraser Health
New Westminster, BC
- Full-time
The Clinical Nurse Specialist (CNS) supports expert nursing care to patients/residents/clients/families and functions as a clinical leader in a particular specialty area within a designated…
Added 6 hours ago
FH
Simulation Operations Specialist - Operations Centre
Fraser Health
Surrey, BC
- Full-time
We are hiring a Full Time Simulation Operations Specialist - Operations Centre to join our team in Surrey, B.C.

MSP Corp

Senior Support Specialist

Ottawa, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Apr 25, 2027
Working hours: 40 hours/week
Posting language: English
Posted: Oct 27, 2026

Original job description

Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels.  We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind - to ensure that we can deliver 100% any day, any time.  

As we continue to grow, we are looking for a Senior Support Specialist to join our MSP Corp team.

About the Role  

The Senior Support Specialist responsible for delivering expert assistance on technical inquiries, resolving both routine and complex issues and directing client requests to the appropriate channels. This role plays a key part in driving high levels of customer satisfaction through effective issue resolution and service coordination. As an integral member of the support team, the Specialist actively participates in daily huddles, coordinates onsite service delivery, identifies recurring trends, and provides mentorship to junior staff

Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m. (40 hours/week)
Work Mode: Hybrid or Remote
On-Call: Availability required

What You Will Do 

Recommend CRM/PSA software process improvements
Contribute to the maintenance of current Knowledge Base information
Establish priorities and help coordinate team efforts
Upgrade skills with training and certification
Provide assistance to other Support Specialists to isolate and resolve issues as needed.
Ensure resolutions are dealt with in accordance with service level agreements.
Validate fixes for issues that have been reported by customers.
Report to Service Delivery Supervisor and perform any other related tasks as required
Introductory calls to new customers
Implement installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts
Troubleshoot workstations, including e-mail, print, line of business applications, with limited server roles and identity management and their associated operating systems and software.
Troubleshoot security solutions, including firewall, anti-virus, and intrusion detection systems.
Troubleshoot all network hardware and equipment, including routers, switches, hubs, and UPSs.
Assist in the deployment of IT equipment, hardware and software upgrades as needed.
Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.

What We Are Looking For 

College diploma or university degree in an IT related field (equivalent experience is taken into consideration).
Microsoft, VMWare and CompTIA certifications an asset.
Strong technical knowledge of network and PC operating systems, including Windows.
Strong technical knowledge of current network hardware, protocols, and standards, including Windows OS, Networking, Server Platforms, Office 365, HP, SonicWALL, Fortinet switch and routers
Hands-on hardware troubleshooting experience.
Knowledge of applicable data privacy practices and laws.
Strong written and oral communication skills.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong interpersonal skills
Ability to conduct research into networking issues and products as required
Ability to present ideas in a user-friendly language
Proven analytical and problem-solving abilities.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Why Work at MSP Corp 

Benefits package. 
Dynamic work environment. 
Corporate gym discounts. 
Wellness day. 
Opportunities for growth and training.

Ready to make a difference? Join us and shape the future. Apply today! 

Diversity, Equity, and Inclusion: At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of divers backgrounds and perspectives and ensure a fair and inclusive recruitment process. 

Thank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.

Apply About employer

More about this job

Responsibilities

Resolve routine and complex technical issues for customers, validate fixes, and ensure service-level agreements are met. Coordinate support activities and onsite service delivery, maintain knowledge and asset documentation, identify recurring issues, and mentor junior staff.

Requirements

A college diploma or university degree in an IT-related field is sought, though equivalent experience is considered; Microsoft, VMware, or CompTIA certifications are an asset. Candidates should have strong knowledge of Windows, networking, server platforms, Microsoft 365, and network hardware, along with hands-on troubleshooting experience, communication skills, and a customer-focused approach.

Skills

Technical Support
Network Troubleshooting
Windows Operating Systems
Hardware Troubleshooting
Microsoft 365
Server Platforms
Network Hardware
Firewall Troubleshooting
Antivirus Solutions
Identity Management
Customer Service
Problem Solving
Service Level Agreements
Knowledge Base Maintenance
Team Coordination
Mentoring

Benefits

Benefits Package
Corporate Gym Discounts
Wellness Day
Growth And Training Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Customer Satisfaction
Service Coordination
CRM
PSA Software
Knowledge Base
Service Level Agreements
Workstation Hardware
Windows
Microsoft 365
Networking
Server Platforms
Identity Management
Network Protocols
Routers
Switches
Hubs
UPS
Firewalls
Antivirus
Intrusion Detection Systems
HP
SonicWall
Fortinet
VMware
CompTIA
Data Privacy
Network Asset Management
Hardware Upgrades
Troubleshooting

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