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Added 7 mins ago
TP
Shipping Supervisor
TOPPAN Packaging Americas
Mississauga, ON
- Full-time
The Shipping supervisor is accountable for safety, quality, productivity, material handling, cost performance, equipment repair, cost performance, and employee relations in a high…
Added 7 mins ago
CS
Culinary Manager
Cogir Senior Living
Ottawa, ON · Astoria Senior Apartments
- Full-time
…recruit, train, and oversee a team of exceptional culinary and service professionals. Operating with an eye on cost efficiency, you'll collaborate to deliver an unparalleled culinary…
Added 7 mins ago
CS
Culinary Manager- 6 Month Contract
Cogir Senior Living
Calgary, AB · Chateau Renoir
- Full-time
…recruit, train, and oversee a team of exceptional culinary and service professionals. Operating with an eye on cost efficiency, you'll collaborate to deliver an unparalleled culinary…
Added 7 mins ago
Sr Service Specialist (Field Technician, Building Automation Systems), Ottawa ON
Siemens
Ottawa, ON
The main function of a Service Specialist is to attend on-site service visits, provide preventative maintenance, troubleshooting, and repair. Additional responsibilities related to the…
Added 21 mins ago
RM
Supervisor, Centralized Scheduling
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Ross Memorial Hospital is seeking a skilled, analytical, and solutions-oriented Supervisor, Scheduling to lead the effective operation and ongoing improvement of our Scheduling Department.
Added 22 mins ago
MU
Multimedia Service Manager
McGill University
Victoria, BC · James Admin. Bldg.
- Full-time
…be included here. If you are not posting the position, this field is not…
Added 22 mins ago
MU
Business Development Officer
McGill University
Montreal, QC · Bronfman Building
- Full-time
Evaluate coaching outcomes and continuously improve service delivery based on ma
Added 22 mins ago
BO
Inclusive Child Care Worker - Aspire Program
BGC Okanagan
Kelowna, BC
- Part-time
…comes to the members and/or the public. Reports problems to the…
Added 37 mins ago
Mobile Field Manager
GardaWorld
Emerson, MB · Winnipeg, Mani
Aa Field Manager Manager, you will play a key role for the health & safety at our sites in Winnipeg. There is a high focus on customer service and ensuring Seamless Mobile operations ,since…
Added 37 mins ago
LI
Field Service Specialist
LGG Industrial
Oshawa, ON
- Full-time
…for leading individual tasks or small jobs. Performs other field service and warehouse tasks, as trained and required. Reports to Field Service Supervisor or Branch…
Added 52 mins ago
A
Product Owner - Asset Management, Temporary
Aviso
Toronto, ON
- Full-time
Reporting to the Supervisor, the Product Owner is responsible for managing the product backlog and will work closely with our skilled Delivery Teams to bring the product vision to life. The…
Added 52 mins ago
WC
MDC Shift Supervisor - Afternoon Shift (Brampton, ON)
Wolseley Canada Inc.
Toronto, ON · North York, ON
- Full-time
As the MDC Shift Supervisor, you'll have the opportunity to build strong relationships with each customer and serve as the primary point of contact for processing orders for delivery.…
Added 1 hour ago
P&
Production Supervisor
Parrish & Heimbecker, Limited
ON · Inkerman, ON
- Full-time
We are seeking a Production Supervisor to join our New-Life Mills team. The Production Supervisor will lead daily plant operations, including staffing, production scheduling, inventory…
Added 1 hour ago
AC
Fuel Accounting Analyst
Alimentation Couche-Tard
Laval, QC
- Full-time
…offices. We make journeys easier by offering fast and friendly service. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey’s…
Added 1 hour ago
P
Retail Supervisor - Full Time (Marche Centrale)
PUMA
Outlet Marche Centrale
- Full-time
Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards,
Added 1 hour ago
WC
Employment Consultant (2026-405-CP)
WoodGreen Community Services
Toronto, ON
- Contract
Create equity in all aspects of service delivery, striving for inclusion and equitable outcomes for all jobseekers who come to WoodGreen
Added 1 hour ago
CO
By-Law Enforcement Clerk
City of Windsor
Windsor, ON
- Full-time
Shift Work Required: NoDuties and Responsibilities: Reporting to the Supervisor, By-Law Enforcement, the position will be responsible for:
Added 1 hour ago
CO
By-Law Enforcement Clerk
City of Windsor
Windsor, ON
- Full-time
Reporting to the Supervisor, By-Law Enforcement, the position will be responsible for:
Added 1 hour ago
CR
Senior Track Foreman
Cando Rail & Terminals
Brandon, MB
- Full-time
Senior Track Foremen with Cando are responsible for the daily supervision of the employees on site, assisting the supervisor in keeping the project on plan and budget, managing the site…
Added 1 hour ago
CO
Accounting Clerk - AP/AR
City of Lloydminster
Lloydminster, AB
- $27.96 CAD / hour
- Full-time
Reporting to the Supervisor, Accounts Payable & Receivable, the Accounting Clerk, AP/AR Support is responsible for recording straightforward routine AP/AR transactions for the City of…
Added 1 hour ago
YO
Personal Trainer
YMCA of Northern Alberta
Edmonton, AB
- Part-time
…fitness goals, and consistently demonstrates excellent customer…
Added 2 hours ago
Journeyperson Electrician - Mall Maintenance
West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel)
Edmonton, AB
…transfer switches, grounding, bonding and other 5kV - 13.8kV Service distribution equipment. Commercial Maintenance experience an…
Added 2 hours ago
BM
Class 3 Operator - Seasonal to Permanent
Birch Mountain Enterprises
Fort McMurray, AB
- Temporary
Completion of daily documentation, including but not limited to daily logbooks, customer work orders, field-level risk assessment, and pre-/post trip inspections.
Added 2 hours ago
WC
Employment Consultant (2026-404-CP)
WoodGreen Community Services
Toronto, ON
- Contract
Create equity in all aspects of service delivery, striving for inclusion and equitable outcomes for all jobseekers who come to WoodGreen.
Added 2 hours ago
WC
Employment Consultant (2026-405-CP)
WoodGreen Community Services
Toronto, ON
- Contract
Create equity in all aspects of service delivery, striving for inclusion and equitable outcomes for all jobseekers who come to WoodGreen.

MSP Corp

Senior Support Specialist

Ottawa, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 25, 2027
Working hours: 40 hours/week
Posting language: English
Posted: Oct 27, 2026

Original job description

Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels.  We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind - to ensure that we can deliver 100% any day, any time.  

As we continue to grow, we are looking for a Senior Support Specialist to join our MSP Corp team.

About the Role  

The Senior Support Specialist responsible for delivering expert assistance on technical inquiries, resolving both routine and complex issues and directing client requests to the appropriate channels. This role plays a key part in driving high levels of customer satisfaction through effective issue resolution and service coordination. As an integral member of the support team, the Specialist actively participates in daily huddles, coordinates onsite service delivery, identifies recurring trends, and provides mentorship to junior staff

Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m. (40 hours/week)
Work Mode: Hybrid or Remote
On-Call: Availability required

What You Will Do 

Recommend CRM/PSA software process improvements
Contribute to the maintenance of current Knowledge Base information
Establish priorities and help coordinate team efforts
Upgrade skills with training and certification
Provide assistance to other Support Specialists to isolate and resolve issues as needed.
Ensure resolutions are dealt with in accordance with service level agreements.
Validate fixes for issues that have been reported by customers.
Report to Service Delivery Supervisor and perform any other related tasks as required
Introductory calls to new customers
Implement installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts
Troubleshoot workstations, including e-mail, print, line of business applications, with limited server roles and identity management and their associated operating systems and software.
Troubleshoot security solutions, including firewall, anti-virus, and intrusion detection systems.
Troubleshoot all network hardware and equipment, including routers, switches, hubs, and UPSs.
Assist in the deployment of IT equipment, hardware and software upgrades as needed.
Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.

What We Are Looking For 

College diploma or university degree in an IT related field (equivalent experience is taken into consideration).
Microsoft, VMWare and CompTIA certifications an asset.
Strong technical knowledge of network and PC operating systems, including Windows.
Strong technical knowledge of current network hardware, protocols, and standards, including Windows OS, Networking, Server Platforms, Office 365, HP, SonicWALL, Fortinet switch and routers
Hands-on hardware troubleshooting experience.
Knowledge of applicable data privacy practices and laws.
Strong written and oral communication skills.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong interpersonal skills
Ability to conduct research into networking issues and products as required
Ability to present ideas in a user-friendly language
Proven analytical and problem-solving abilities.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Why Work at MSP Corp 

Benefits package. 
Dynamic work environment. 
Corporate gym discounts. 
Wellness day. 
Opportunities for growth and training.

Ready to make a difference? Join us and shape the future. Apply today! 

Diversity, Equity, and Inclusion: At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of divers backgrounds and perspectives and ensure a fair and inclusive recruitment process. 

Thank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.

Apply About employer

More about this job

Responsibilities

Resolve routine and complex technical issues for customers, validate fixes, and ensure service-level agreements are met. Coordinate support activities and onsite service delivery, maintain knowledge and asset documentation, identify recurring issues, and mentor junior staff.

Requirements

A college diploma or university degree in an IT-related field is sought, though equivalent experience is considered; Microsoft, VMware, or CompTIA certifications are an asset. Candidates should have strong knowledge of Windows, networking, server platforms, Microsoft 365, and network hardware, along with hands-on troubleshooting experience, communication skills, and a customer-focused approach.

Skills

Technical Support
Network Troubleshooting
Windows Operating Systems
Hardware Troubleshooting
Microsoft 365
Server Platforms
Network Hardware
Firewall Troubleshooting
Antivirus Solutions
Identity Management
Customer Service
Problem Solving
Service Level Agreements
Knowledge Base Maintenance
Team Coordination
Mentoring

Benefits

Benefits Package
Corporate Gym Discounts
Wellness Day
Growth And Training Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Customer Satisfaction
Service Coordination
CRM
PSA Software
Knowledge Base
Service Level Agreements
Workstation Hardware
Windows
Microsoft 365
Networking
Server Platforms
Identity Management
Network Protocols
Routers
Switches
Hubs
UPS
Firewalls
Antivirus
Intrusion Detection Systems
HP
SonicWall
Fortinet
VMware
CompTIA
Data Privacy
Network Asset Management
Hardware Upgrades
Troubleshooting

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