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Added 1 hour ago
K
Senior Team Member, Global Financial Reporting & Analysis (24-Month Secondment)
KPMG
ON · Toronto, Ontario
- Full-time
The senior specialist will have responsibility for data review and validation, financial analysis , generating leadership financial reports along with continuous improvement and change…
Added 2 hours ago
AS
IT Specialist
Apex Systems
Toronto, ON
- $35 to $40 USD / hour
- Internship
Our client is seeking an IT Specialist to join our growing IT team. In this role, you will serve as the frontline resource for day-to-day technical support, troubleshooting, and systems…
Added 2 hours ago
A
Information Technology Audit Specialist
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next Information Technology Audit Specialist, you will conduct ongoing audits to assess whether key information technology controls are in place to mitigate risk and safeguard the…
Added 2 hours ago
SM
RQ11255 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Systems Testing/QA Specialist with extensive experience in software quality assurance, commercial off-the-shelf (COTS) application testing, functional and…
Added 2 hours ago
SM
RQ11574 – Information Management Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Information Management Specialist with extensive experience in information management, enterprise information governance, metadata governance, information lifecycle…
Added 4 hours ago
BH
Senior Solution Architect
BC Hydro
Burnaby, BC
- $131,100 to $165,800 CAD / year
- Full-time
Specialist/extensive skills in implementing enterprise-grade software and hardware solutions involving complex medium- to-large scale architectures.
Added 4 hours ago
CS
Senior Solution Architect Workday , HCM & Financials
Canadian Standards Association
Toronto, ON
- Full-time
…Financials to be responsible for the configuration, integrity, security, and continuous improvement of CSA Group's Workday platform across Financials (FIN) and Human Capital Management…
Added 4 hours ago
CS
Senior Technical Architect, Application Development & Support
Canadian Standards Association
Toronto, ON
- Full-time
Diagnoses issues spanning application, operating system, database, and network layers, and works with infrastructure, cloud, network, and security teams on platform dependencies.
Added 4 hours ago
BB
Accounts Receivable Specialist
Bosch Building Technologies
Vancouver, BC
- $47,000 to $55,000 CAD / year
- Full-time
Job Summary: The Accounts Receivable Specialist is responsible for managing customer accounts and ensuring the timely collection of outstanding invoices. This role handles payment…
Added 4 hours ago
CC
Specialist, Corporate Security
Coca-Cola Canada Bottling Limited
Montreal, QC
- Full-time
The Security Specialist is primarily responsible for the maintenance and implementation of physical security programs and equipment of Coke Canada Bottling’s facilities. Located in Montreal…
Added 5 hours ago
OT
Field Instrumentation Specialist
Ontario Transit Group - Ontario Line - Southern Civil, Stations & Tunnel
Toronto, ON
- Full-time
The Field Instrumentation Specialist oversees the installation, operation, maintenance, and troubleshooting of geotechnical and structural instrumentation and monitoring systems. Working…
Added 5 hours ago
SR
Endpoint Specialist
Swim Recruiting
Vancouver, BC
- $75,000 to $90,000 CAD / year
- Full-time
Our client is seeking an Endpoint Specialist to own the setup, rollout and lifecycle of their corporate devices and workplace technology, from laptops and desktops to mobile devices,…
Added 5 hours ago
W
IT Specialist II
WCB-Alberta
AB · Edmonton - Jarvis
- Full-time
…Reporting to the Team Lead, Application & Cloud Services, the IT Specialist II is responsible for the day-to-day application operations such as installations, tuning, troubleshooting,…
Added 5 hours ago
Specialist Trainer
BHP
Canada
As a Specialist Emergency Response Trainer, you will play a key role in strengthening emergency preparedness, incident response capability, and security management across our operations.
Added 5 hours ago
WT
Team Lead, Client Experience Operations (Risk and Security)
Wealthsimple Technologies
Remote, Canada
- $70,000 to $85,000 CAD / year
- Full-time
- Remote
As Team Lead, CXO Risk & Security, you will lead a frontline squad of 6–12 CX Specialists at the intersection of Client Experience, Platform Security, and Risk Operations. You are…
Added 6 hours ago
UO
Technology / Facility Support Analyst, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Part-time
…distributed and supervised by the Facilities Team Lead and IT Support Specialist. Works independently, as part of a detached team, to ensure the safe, effective and efficient use of the…
Added 6 hours ago
W
IT Specialist II
WCB-Alberta
AB · Edmonton, AB
- $75,416 to $88,707 CAD / year
- Full-time
…Reporting to the Team Lead, Application & Cloud Services, the IT Specialist II is responsible for the day-to-day application operations such as installations, tuning, troubleshooting,…
Added 6 hours ago
LC
Laboratory Technologist
LNG Canada
Kitimat, BC
- Full-time
Added 6 hours ago
ES
Identity Management Consultant
Epsilon Solutions Ltd.
Montreal, QC
- Full-time
Senior Identity and Reliability Engineering Specialist - Ping Forgerock
Added 6 hours ago
Specialist Risk and Change Management
BHP
Canada
As a Specialist Risk and Change Management, you will support the governance, assurance, and reporting processes that help strengthen health, safety, security, and environmental performance…
Added 6 hours ago
AC
Specialist, Product Delivery - Temporary
Air Canada
Dorval, QC
- Full-time
…strengthen our position as a global leader, we are looking for a Specialist, Product Delivery to join our dynamic IT Product team in…
Added 7 hours ago
SI
AI Product Owner
Supra ITS
Mississauga, ON
- Full-time
…part of the Canon group. The platform combines a library of specialist agents with a central control plane: admins create, entitle and deploy agents; end users work with them over…
Added 7 hours ago
PC
Claims Adjudication Specialist
People Corporation
Winnipeg, MB · MB - PC NPW - Wpg
- Full-time
The Claims Adjudication Specialist will actively contribute to the success of People Corporation by providing excellent service and support to our valued clients. This exciting role…
Added 7 hours ago
D
Senior Advisor, Management information
Desjardins
Aurora, ON · Mississauga, ON · Levis, QC · Montreal, QC
- Full-time
…fields. Interpersonal savvy is therefore essential. You serve as specialist advisor and subject matter expert, as well as resource person and coach for decision-making bodies. More…
Added 7 hours ago
A
Security GRC Specialist
Aviso
Toronto, ON
- $105,000 to $125,000 CAD / year
- Full-time
We're looking to fill an opening with an experienced Security GRC Specialist to join our growing Security GRC team.

MSP Corp

Senior Support Specialist

Ottawa, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Apr 25, 2027
Working hours: 40 hours/week
Posting language: English
Posted: Oct 27, 2026

Original job description

Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels.  We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind - to ensure that we can deliver 100% any day, any time.  

As we continue to grow, we are looking for a Senior Support Specialist to join our MSP Corp team.

About the Role  

The Senior Support Specialist responsible for delivering expert assistance on technical inquiries, resolving both routine and complex issues and directing client requests to the appropriate channels. This role plays a key part in driving high levels of customer satisfaction through effective issue resolution and service coordination. As an integral member of the support team, the Specialist actively participates in daily huddles, coordinates onsite service delivery, identifies recurring trends, and provides mentorship to junior staff

Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m. (40 hours/week)
Work Mode: Hybrid or Remote
On-Call: Availability required

What You Will Do 

Recommend CRM/PSA software process improvements
Contribute to the maintenance of current Knowledge Base information
Establish priorities and help coordinate team efforts
Upgrade skills with training and certification
Provide assistance to other Support Specialists to isolate and resolve issues as needed.
Ensure resolutions are dealt with in accordance with service level agreements.
Validate fixes for issues that have been reported by customers.
Report to Service Delivery Supervisor and perform any other related tasks as required
Introductory calls to new customers
Implement installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts
Troubleshoot workstations, including e-mail, print, line of business applications, with limited server roles and identity management and their associated operating systems and software.
Troubleshoot security solutions, including firewall, anti-virus, and intrusion detection systems.
Troubleshoot all network hardware and equipment, including routers, switches, hubs, and UPSs.
Assist in the deployment of IT equipment, hardware and software upgrades as needed.
Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.

What We Are Looking For 

College diploma or university degree in an IT related field (equivalent experience is taken into consideration).
Microsoft, VMWare and CompTIA certifications an asset.
Strong technical knowledge of network and PC operating systems, including Windows.
Strong technical knowledge of current network hardware, protocols, and standards, including Windows OS, Networking, Server Platforms, Office 365, HP, SonicWALL, Fortinet switch and routers
Hands-on hardware troubleshooting experience.
Knowledge of applicable data privacy practices and laws.
Strong written and oral communication skills.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong interpersonal skills
Ability to conduct research into networking issues and products as required
Ability to present ideas in a user-friendly language
Proven analytical and problem-solving abilities.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Why Work at MSP Corp 

Benefits package. 
Dynamic work environment. 
Corporate gym discounts. 
Wellness day. 
Opportunities for growth and training.

Ready to make a difference? Join us and shape the future. Apply today! 

Diversity, Equity, and Inclusion: At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of divers backgrounds and perspectives and ensure a fair and inclusive recruitment process. 

Thank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.

Apply About employer

More about this job

Responsibilities

Resolve routine and complex technical issues for customers, validate fixes, and ensure service-level agreements are met. Coordinate support activities and onsite service delivery, maintain knowledge and asset documentation, identify recurring issues, and mentor junior staff.

Requirements

A college diploma or university degree in an IT-related field is sought, though equivalent experience is considered; Microsoft, VMware, or CompTIA certifications are an asset. Candidates should have strong knowledge of Windows, networking, server platforms, Microsoft 365, and network hardware, along with hands-on troubleshooting experience, communication skills, and a customer-focused approach.

Skills

Technical Support
Network Troubleshooting
Windows Operating Systems
Hardware Troubleshooting
Microsoft 365
Server Platforms
Network Hardware
Firewall Troubleshooting
Antivirus Solutions
Identity Management
Customer Service
Problem Solving
Service Level Agreements
Knowledge Base Maintenance
Team Coordination
Mentoring

Benefits

Benefits Package
Corporate Gym Discounts
Wellness Day
Growth And Training Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Customer Satisfaction
Service Coordination
CRM
PSA Software
Knowledge Base
Service Level Agreements
Workstation Hardware
Windows
Microsoft 365
Networking
Server Platforms
Identity Management
Network Protocols
Routers
Switches
Hubs
UPS
Firewalls
Antivirus
Intrusion Detection Systems
HP
SonicWall
Fortinet
VMware
CompTIA
Data Privacy
Network Asset Management
Hardware Upgrades
Troubleshooting

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