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Added 10 mins ago
PL
Senior Mine Engineer/Planner - PL#27347
Peter Lucas
AB · Edmonton, AB
- Full-time
…We are seeking a versatile mining professional with strong technical capabilities, operational experience, and the ability to mentor and support the development of junior…
Added 10 mins ago
AC
Regional Junior Category Manager
Alimentation Couche-Tard
Laval, QC
- Internship
The Junior Category Manager provides support to the Category and Merchandising Team and vendor partners in everyday functions of their categories. They are responsible for conducting…
Added 10 mins ago
EI
Mechanical Engineer
Ecolab Inc.
Calgary, AB
- Full-time
Experience mentoring junior engineers and providing technical leadership.
Added 10 mins ago
JH
Fire Protection Engineer (P.Eng) (GHL Consultants, a part of J.S. Held)
J.S. Held LLC
Calgary, AB
- Full-time
Provide mentorship and technical guidance to junior team members while supporting their professional growth.
Added 24 mins ago
KG
Intermediate Mechanical Engineer
KGS Group
Regina, SK
- Full-time
Provide technical project support on large multidisciplinary engineering projects
Added 24 mins ago
SC
Civil Designer – Civil 3D proficient
SYSTRA Canada
Toronto, ON
- Full-time
Support utility coordination and provide technical guidance to junior modelers and CAD technicians.
Added 24 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Mont-Royal, QC
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 24 mins ago
LV
JUNIOR ASSISTANT MANAGER-EN
La Vie En Rose
Pointe-Claire, QC
- Full-time
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 24 mins ago
UO
Senior Systems Development Analyst, VP Development and Alumni
University of Calgary
Calgary, AB
- Full-time
Provide advanced level support for technical problems.
Added 24 mins ago
ES
Senior Java Low Latency Developer
Epsilon Solutions Ltd.
Mississauga, ON
- Full-time
Mentor and provide technical guidance to junior and mid-level developers.Establish coding standards, development best practices, and quality guidelines.
Added 24 mins ago
PP
Junior Application Engineer
Preston Phipps Inc
Calgary, AB
- Full-time
We are seeking a motivated and detail-oriented Junior Applications Engineer / Sales Support professional to join our team. This role provides technical and administrative support to our…
Added 39 mins ago
SG
Junior Technical Support Specialist
SOLV4EX Group
Richmond, BC
- Full-time
The Junior Technical Support Representative serves as the first point of contact for technical inquiries from customers, installers, distributors, and Authorized Service Providers (ASPs) of…
Added 54 mins ago
WI
Senior Civil Engineer - Municipal Engineering
WSP in Canada
Cornwall, ON
- Full-time
Mentor and develop junior engineers and technical professionals, fostering growth and technical expertise.
Added 54 mins ago
WI
Senior Civil Engineer - Land Development
WSP in Canada
Cornwall, ON
- Full-time
Mentor and develop junior engineers and technical staff, helping shape the next generation of industry leaders.
Added 54 mins ago
A
Sr. Controls Programmer
Actalent
Cambridge, ON
- $50 to $55 CAD / hour
- Contract
…communication, and machine sequence issues during build and startup, support FAT, installation, SAT, and production launch at customer facilities, review electrical schematics, and work…
Added 54 mins ago
TU
Research Assistant /Technician 3
The University of British Columbia
Vancouver, BC
- $5,047 to $5,503 CAD / month
- Full-time
The applicant will hold at least a technical degree or a Bachelor of Science and has a minimum of 3 years of work experience in a molecular biology research laboratory or related…
Added 54 mins ago
RI
Senior Full-Stack Java Developer (Kafka/ Angular)
Rose International
Mississauga, ON
- Full-time
Experience providing technical guidance and mentorship to junior and intermediate developers.
Added 54 mins ago
FC
Senior Project Manager
FCC Construcción
Toronto, ON
- Full-time
…structure, management of performance against role expectations, support the career development and aspirations of junior staff…
Added 54 mins ago
WI
Senior Civil Engineer - Municipal Engineering
WSP in Canada
Kingston, ON
- Full-time
Mentor and develop junior engineers and technical professionals, fostering growth and technical expertise.
Added 54 mins ago
WI
Senior Civil Engineer - Land Development
WSP in Canada
Kingston, ON
- Full-time
Mentor and develop junior engineers and technical staff, helping shape the next generation of industry leaders.
Added 54 mins ago
L
Senior Project Accountant
Lycopodium
Mississauga, ON
- Full-time
Mentor junior team members, support cross-functional project delivery, and travel as required to meet business and project needs.
Added 54 mins ago
I
Chargé(e) de projets junior énergie renouvelable / Junior Renewable Energy Project Manager
Ilagiisaq-FCNQ
Baie-D'Urfé, QC
- Full-time
projet junior – Énergie Renouvelable joue un rôle clé d’appuis technique et
Added 1 hour ago
S
Civil Designer - Civil 3D proficient
SYSTRA
Toronto, ON
- Full-time
Support utility coordination and provide technical guidance to junior modelers and CAD technicians.
Added 1 hour ago
DC
Community Planner
Dillon Consulting Limited
Calgary, AB
- Full-time
Support the development and implementation of community engagement strategies
Added 1 hour ago
DC
Strategic Lead – Transportation Planning & Strategy
Dillon Consulting Limited
Guelph, ON · Hamilton, ON · Kingston, ON · Kitchener, ON · London, ON · Oakville, ON · Ottawa, ON · Toronto, ON · Vaughan, ON · Windsor, ON · North York, ON
- Full-time
…transportation systems planners, planners, environmental scientists and technical support…

MSP Corp

Senior Support Specialist

Ottawa, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Apr 25, 2027
Working hours: 40 hours/week
Posting language: English
Posted: Oct 27, 2026

Original job description

Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels.  We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind - to ensure that we can deliver 100% any day, any time.  

As we continue to grow, we are looking for a Senior Support Specialist to join our MSP Corp team.

About the Role  

The Senior Support Specialist responsible for delivering expert assistance on technical inquiries, resolving both routine and complex issues and directing client requests to the appropriate channels. This role plays a key part in driving high levels of customer satisfaction through effective issue resolution and service coordination. As an integral member of the support team, the Specialist actively participates in daily huddles, coordinates onsite service delivery, identifies recurring trends, and provides mentorship to junior staff

Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m. (40 hours/week)
Work Mode: Hybrid or Remote
On-Call: Availability required

What You Will Do 

Recommend CRM/PSA software process improvements
Contribute to the maintenance of current Knowledge Base information
Establish priorities and help coordinate team efforts
Upgrade skills with training and certification
Provide assistance to other Support Specialists to isolate and resolve issues as needed.
Ensure resolutions are dealt with in accordance with service level agreements.
Validate fixes for issues that have been reported by customers.
Report to Service Delivery Supervisor and perform any other related tasks as required
Introductory calls to new customers
Implement installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts
Troubleshoot workstations, including e-mail, print, line of business applications, with limited server roles and identity management and their associated operating systems and software.
Troubleshoot security solutions, including firewall, anti-virus, and intrusion detection systems.
Troubleshoot all network hardware and equipment, including routers, switches, hubs, and UPSs.
Assist in the deployment of IT equipment, hardware and software upgrades as needed.
Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.

What We Are Looking For 

College diploma or university degree in an IT related field (equivalent experience is taken into consideration).
Microsoft, VMWare and CompTIA certifications an asset.
Strong technical knowledge of network and PC operating systems, including Windows.
Strong technical knowledge of current network hardware, protocols, and standards, including Windows OS, Networking, Server Platforms, Office 365, HP, SonicWALL, Fortinet switch and routers
Hands-on hardware troubleshooting experience.
Knowledge of applicable data privacy practices and laws.
Strong written and oral communication skills.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong interpersonal skills
Ability to conduct research into networking issues and products as required
Ability to present ideas in a user-friendly language
Proven analytical and problem-solving abilities.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Why Work at MSP Corp 

Benefits package. 
Dynamic work environment. 
Corporate gym discounts. 
Wellness day. 
Opportunities for growth and training.

Ready to make a difference? Join us and shape the future. Apply today! 

Diversity, Equity, and Inclusion: At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of divers backgrounds and perspectives and ensure a fair and inclusive recruitment process. 

Thank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.

Apply About employer

More about this job

Responsibilities

Resolve routine and complex technical issues for customers, validate fixes, and ensure service-level agreements are met. Coordinate support activities and onsite service delivery, maintain knowledge and asset documentation, identify recurring issues, and mentor junior staff.

Requirements

A college diploma or university degree in an IT-related field is sought, though equivalent experience is considered; Microsoft, VMware, or CompTIA certifications are an asset. Candidates should have strong knowledge of Windows, networking, server platforms, Microsoft 365, and network hardware, along with hands-on troubleshooting experience, communication skills, and a customer-focused approach.

Skills

Technical Support
Network Troubleshooting
Windows Operating Systems
Hardware Troubleshooting
Microsoft 365
Server Platforms
Network Hardware
Firewall Troubleshooting
Antivirus Solutions
Identity Management
Customer Service
Problem Solving
Service Level Agreements
Knowledge Base Maintenance
Team Coordination
Mentoring

Benefits

Benefits Package
Corporate Gym Discounts
Wellness Day
Growth And Training Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Customer Satisfaction
Service Coordination
CRM
PSA Software
Knowledge Base
Service Level Agreements
Workstation Hardware
Windows
Microsoft 365
Networking
Server Platforms
Identity Management
Network Protocols
Routers
Switches
Hubs
UPS
Firewalls
Antivirus
Intrusion Detection Systems
HP
SonicWall
Fortinet
VMware
CompTIA
Data Privacy
Network Asset Management
Hardware Upgrades
Troubleshooting

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