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Added 11 mins ago
LG
Chief Financial Officer
Lancaster Group Inc
Hamilton, ON
- From $200,000 CAD / year
- Full-time
Develop and monitor financial KPIs, dashboards and management reporting
Added 11 mins ago
B
Digital Experience Specialist, Web & Optimization
Beanfield
Toronto, ON
- Full-time
We’re looking for a Digital Experience Specialist to help create, manage and continuously improve our customer experience.
Added 11 mins ago
Specialist Solutions
Independent Electricity System Operator
Canada
Requires a strong academic knowledge of computer science and associated subjects, including a strong theoretical knowledge pertinent to the specialist areas of the technical or business…
Added 42 mins ago
I
Junior Credit Collections/AR Specialist
isgSearch
Woodbridge, ON
- $60,000 to $65,000 CAD / year
- Full-time
Junior Accounts Receivable & Collections Specialist
Added 42 mins ago
I
Senior Credit Collections/AR Specialist
isgSearch
Woodbridge, ON
- $65,000 to $75,000 CAD / year
- Full-time
Senior Accounts Receivable & Collections Specialist
Added 42 mins ago
TC
Automation Engineering Specialist
TOYOTETSU CANADA INC
Norfolk, ON · Simcoe, ON
- Other
…Simcoe, Ontario has an opening for an Automation Engineering Specialist. This position is part of the Manufacturing Advancement Team and will support advanced automation initiatives across…
Added 42 mins ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Langley (District), BC
- Part-time
A good knowledge of various beauty products and services available
Added 42 mins ago
SH
Sourcing and Contracts Operation Specialist
Southlake Health Community
Newmarket, ON · Southlake Health
- Full-time
The role of Sourcing and Contracts Operation Specialist is responsible for providing purchasing and coordination support to contracts, Capital purchases, manage and support end users in the…
Added 1 hour ago
PH
Pediatric Emergency Physician(s), Division of Pediatric Emergency Medicine - BC Children's Hospital & UBC
Provincial Health Services Authority
Vancouver, BC
- Part-time
…in the province, and conducts research to advance health and knowledge through the BC Children’s Hospital Research Institute (BCCHR), and collaborations with other institutions. BCCH was…
Added 1 hour ago
K
Account Manager
Klipboard
Oakville, ON
- Full-time
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are…
Added 1 hour ago
PH
Provincial Overdose Mobile Response Team, Crisis Intervention Specialist, HEMBC
Provincial Health Services Authority
Vancouver, BC
- Full-time
The MRT Crisis Intervention Specialist assesses incidents, working environments and the need for care and/or emotional wellness of individuals at the site, scene, workplace or meeting area…
Added 1 hour ago
A
Information Technology (IT) Support Specialist
AvPosts
Calgary, AB · Greater Calgary Metropolitan Area
- Internship
…problem-solving skills to join our team. As a Technology Support Specialist, you will play deliver hands on support across the organization. While performing this role, you will demonstrate…
Added 1 hour ago
RB
Banking Advisor - Toronto Downtown (Bilingual: English and Cantonese/Mandarin/French/Vietnamese/Spanish)
Royal Bank of Canada
Toronto, ON
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 2 hours ago
SD
Beauty Specialist, Hourly Part Time Night
Shoppers Drug Mart
Toronto, ON
- Part-time
A good knowledge of various beauty products and services available
Added 2 hours ago
S
AI Solution Specialist (Canada)
Source.ag
Canada
- Full-time
Deep growing and greenhouse knowledge: As an (ex-)grower or someone in a grower-facing technical role at a vendor, breeder, or supplier. This is the foundation of the role.
Added 2 hours ago
IS
Associate Project Specialist
Irving Shipbuilding
Dartmouth, NS
- Full-time
The Associate Project Specialist supports the successful delivery of Ship Repair Program initiatives by providing project and program coordination support to the team. In this role, you…
Added 2 hours ago
J
Senior Payroll Specialist
JobsMedia.io
Brossard, QC
- Full-time
Answer staff and management questions regarding compensation and benefits
Added 2 hours ago
H
Customer Support Specialist
Haystack
Canada
- $65,000 CAD / year
- Full-time
This employer is a high-growth software company providing a comprehensive practice management platform for health and wellness clinics. They are seeking a dedicated professional to join…
Added 2 hours ago
JI
Associate Project Specialist
J.D. Irving, Limited
Dartmouth, NS
- Full-time
The Associate Project Specialist supports the successful delivery of Ship Repair Program initiatives by providing project and program coordination support to the team. In this role, you…
Added 3 hours ago
NB
Banking advisor
National Bank of Canada
Kamloops, BC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 3 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Montreal, QC
- Full-time
Refer your clients to your specialist colleagues for their specific needs.
Added 3 hours ago
AH
Patient Flow & System Coordination Specialist
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
The Integrated Operations Centre (IOC) is the centralized hub supporting patient flow, access, and capacity management across the Edmonton Health Corridor. As the corridor's "care traffic…
Added 4 hours ago
B
Facility Services Specialist (Hybrid)
BGIS
Markham, ON
- Full-time
The Facility Services Specialist is accountable for day-to-day operations, vendor management and service management for the client(s) they support, as well as, data verification, reporting…
Added 4 hours ago
S
Implementation Specialist (English/Spanish)
SysAid
Toronto, ON
- Full-time
SysAid is a leading provider of IT Service Management (ITSM) and Asset Management solutions delivered through a SaaS model. Trusted by over 5,000 organisations worldwide, we empower…
Added 4 hours ago
Surveyor
Lloyds Register
Halifax, NS
The ability to utilize a combination of general and specialist engineering knowledge and understanding to apply existing and emerging technology.

MSP Corp

Senior Support Specialist

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 25, 2027
Working hours: 40 hours/week
Posting language: English
Posted: Oct 27, 2026

Original job description

Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels.  We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind - to ensure that we can deliver 100% any day, any time.  

As we continue to grow, we are looking for a Senior Support Specialist to join our MSP Corp team.

About the Role  

The Senior Support Specialist responsible for delivering expert assistance on technical inquiries, resolving both routine and complex issues and directing client requests to the appropriate channels. This role plays a key part in driving high levels of customer satisfaction through effective issue resolution and service coordination. As an integral member of the support team, the Specialist actively participates in daily huddles, coordinates onsite service delivery, identifies recurring trends, and provides mentorship to junior staff

Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m. (40 hours/week)
Work Mode: Hybrid or Remote
On-Call: Availability required

What You Will Do 

Recommend CRM/PSA software process improvements
Contribute to the maintenance of current Knowledge Base information
Establish priorities and help coordinate team efforts
Upgrade skills with training and certification
Provide assistance to other Support Specialists to isolate and resolve issues as needed.
Ensure resolutions are dealt with in accordance with service level agreements.
Validate fixes for issues that have been reported by customers.
Report to Service Delivery Supervisor and perform any other related tasks as required
Introductory calls to new customers
Implement installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts
Troubleshoot workstations, including e-mail, print, line of business applications, with limited server roles and identity management and their associated operating systems and software.
Troubleshoot security solutions, including firewall, anti-virus, and intrusion detection systems.
Troubleshoot all network hardware and equipment, including routers, switches, hubs, and UPSs.
Assist in the deployment of IT equipment, hardware and software upgrades as needed.
Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.

What We Are Looking For 

College diploma or university degree in an IT related field (equivalent experience is taken into consideration).
Microsoft, VMWare and CompTIA certifications an asset.
Strong technical knowledge of network and PC operating systems, including Windows.
Strong technical knowledge of current network hardware, protocols, and standards, including Windows OS, Networking, Server Platforms, Office 365, HP, SonicWALL, Fortinet switch and routers
Hands-on hardware troubleshooting experience.
Knowledge of applicable data privacy practices and laws.
Strong written and oral communication skills.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong interpersonal skills
Ability to conduct research into networking issues and products as required
Ability to present ideas in a user-friendly language
Proven analytical and problem-solving abilities.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Why Work at MSP Corp 

Benefits package. 
Dynamic work environment. 
Corporate gym discounts. 
Wellness day. 
Opportunities for growth and training.

Ready to make a difference? Join us and shape the future. Apply today! 

Diversity, Equity, and Inclusion: At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of divers backgrounds and perspectives and ensure a fair and inclusive recruitment process. 

Thank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.

Apply About employer

More about this job

Responsibilities

Resolve routine and complex technical issues for customers, validate fixes, and ensure service-level agreements are met. Coordinate support activities and onsite service delivery, maintain knowledge and asset documentation, identify recurring issues, and mentor junior staff.

Requirements

A college diploma or university degree in an IT-related field is sought, though equivalent experience is considered; Microsoft, VMware, or CompTIA certifications are an asset. Candidates should have strong knowledge of Windows, networking, server platforms, Microsoft 365, and network hardware, along with hands-on troubleshooting experience, communication skills, and a customer-focused approach.

Skills

Technical Support
Network Troubleshooting
Windows Operating Systems
Hardware Troubleshooting
Microsoft 365
Server Platforms
Network Hardware
Firewall Troubleshooting
Antivirus Solutions
Identity Management
Customer Service
Problem Solving
Service Level Agreements
Knowledge Base Maintenance
Team Coordination
Mentoring

Benefits

Benefits Package
Corporate Gym Discounts
Wellness Day
Growth And Training Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Customer Satisfaction
Service Coordination
CRM
PSA Software
Knowledge Base
Service Level Agreements
Workstation Hardware
Windows
Microsoft 365
Networking
Server Platforms
Identity Management
Network Protocols
Routers
Switches
Hubs
UPS
Firewalls
Antivirus
Intrusion Detection Systems
HP
SonicWall
Fortinet
VMware
CompTIA
Data Privacy
Network Asset Management
Hardware Upgrades
Troubleshooting

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