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Added 3 mins ago
BG
Représentant·e pièces et service | Heavy Equipment Parts & Service Advisor (CSA)
Brandt Group of Companies
Laval, QC
- Full-time
Brandt est actuellement à la recherche d'un·e représentant·e pièces et service pour sa succursale de Laval Construction et foresterie .
Added 3 mins ago
BG
Représentante des ventes d’équipements lourds – Division de la location | Heavy Duty Equipment Sales Representative - Rentals Division
Brandt Group of Companies
Laval, QC
- Full-time
Préparer des plans d’action pour augmenter la part de portefeuille au sein des comptes existants.
Added 3 mins ago
TU
Registered Veterinary Technologist
The University of British Columbia
Vancouver, BC
- $5,047 to $5,503 CAD / month
- Full-time
…training, diagnostic and pathology support as well as housing. As part of UBC Animal Care Services (ACS), the largest animal care program in Western Canada and the second largest in Canada,…
Added 3 mins ago
CO
Food Service Worker I
College of the North Atlantic
Stephenville, NL
- Full-time
Operating a computerized cash register - process cash, debit, and credit transactions, and provide professional customer service.
Added 3 mins ago
GF
District Sales Manager
Gordon Food Service - Canada
Winnipeg, MB
- Full-time
…activities for direct reports and participates in Gordon Food Service and customer related…
Added 3 mins ago
GF
Delivery Driver Apprentice
Gordon Food Service - Canada
Thorold, ON
- Full-time
The Gordon Food Service (GFS) team is looking at hiring a Delivery Driver Apprentice for Niagara/ Thorold depot. If you’re a physically active person who’s hard working, disciplined,…
Added 3 mins ago
SC
Swiss Chalet, Saint John - Manager, Guest Experience
Swiss Chalet
Saint John, NB
- Full-time
Ensure the store is operating to all standards of a "Benchmark Restaurant", and creating a Perfect Guest Experience every time
Added 3 mins ago
NG
IT Specialist (Systems & Applications)
New Gold Inc.
Emo, ON
- Full-time
Customer service focused with previous help desk experience.
Added 3 mins ago
TS
Christmas Kettle Worker
The Salvation Army in Canada
Courtenay, BC
- Part-time
Strong customer service skills; enjoy liaising and working with people of all ages and abilities.
Added 3 mins ago
TS
Store Associate
The Salvation Army in Canada
Toronto, ON
- Part-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 3 mins ago
TS
Store Associate
The Salvation Army in Canada
Calgary, AB
- Part-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 3 mins ago
TS
PT Shelter Worker
The Salvation Army in Canada
Nanaimo, BC
- Part-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 3 mins ago
GE
Part-Time Slot Cage Cashier
Grey Eagle Resort & Casino
Calgary, AB
- Part-time
Set and achieve high standards of performance and customer service skills
Added 3 mins ago
TC
Director, Portfolio
Travelers Capital Corp.
Calgary, AB
- $100,000 to $125,000 CAD / year
- Full-time
Added 3 mins ago
L
5726 - Assistant Store Manager FT
Lids
Sudbury, ON · Greater Sudbury, ON
- $20 USD / hour
- Full-time
…inclusive environment for their team, and delivering exceptional customer service by offering their expertise on Lids’ products and…
Added 3 mins ago
G
Reclamation Manager - Central Canada
Glencore
Sudbury, ON · Greater Sudbury, ON
- Full-time
Own Your Outcomes – Take accountability for results, be adaptable, and approach every interaction with a customer-service mindset.
Added 3 mins ago
TS
Store Associate
The Salvation Army in Canada
Thunder Bay, ON
- Part-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 4 mins ago
GF
Class 1 Local Delivery Driver
Gordon Food Service - Canada
Kamloops, BC
- Full-time
Are you a Class 1 who is physically fit, enjoys delivering excellent customer service, and working with a great team? Do you like being able to come home at the end of your shift and are…
Added 4 mins ago
GF
Representative, District Sales (Niagara/ Thorold)
Gordon Food Service - Canada
Thorold, ON
- Full-time
Act as the primary liaison between food service customers and Gordon Food Service, handling order management, delivery coordination, and relationship development in an assigned territory.…
Added 4 mins ago
LR
Leasing Agent- Part-Time | Downtown Montreal
Leasea Residential
Montreal, QC
- Part-time
…projects lined up for 2027 and beyond, we’re looking to add a part-time leasing agent to the team at a great moment in our…
Added 4 mins ago
BF
Loan Operations Specialist
BridgePoint Financial
Toronto, ON
- Contract
Provide excellent customer service to build and maintain strong relationships with customers.
Added 4 mins ago
TP
Shipping Supervisor
TOPPAN Packaging Americas
Mississauga, ON
- Full-time
Communicate effectively and collaborate with Production, Planning, Customer Service, and other departments.
Added 4 mins ago
E
Vehicle Lot and Logistics Supervisor
EBlock
Oshawa, ON
- $65,000 to $75,000 CAD / year
- Full-time
Monitor real-time service metrics to proactively resolve delays and provide regular performance reports to the Regional Manager.
Added 4 mins ago
II
BUILDING OPERATOR
Integro Investments
AB · Greater Edmonton Metropolitan Area
- Full-time
Strong commitment to workplace safety and customer service.
Added 4 mins ago
FC
Supervisor, Group Life and Disability Claims - Alberta
First Canadian Financial Group
Sherwood Park, AB
- Full-time
Provides ongoing technical training, development, and support to strengthen critical thinking, clinical reasoning, and service excellence.

MSP Corp

Senior Support Specialist

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 25, 2027
Working hours: 40 hours/week
Posting language: English
Posted: Oct 27, 2026

Original job description

Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels.  We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind - to ensure that we can deliver 100% any day, any time.  

As we continue to grow, we are looking for a Senior Support Specialist to join our MSP Corp team.

About the Role  

The Senior Support Specialist responsible for delivering expert assistance on technical inquiries, resolving both routine and complex issues and directing client requests to the appropriate channels. This role plays a key part in driving high levels of customer satisfaction through effective issue resolution and service coordination. As an integral member of the support team, the Specialist actively participates in daily huddles, coordinates onsite service delivery, identifies recurring trends, and provides mentorship to junior staff

Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m. (40 hours/week)
Work Mode: Hybrid or Remote
On-Call: Availability required

What You Will Do 

Recommend CRM/PSA software process improvements
Contribute to the maintenance of current Knowledge Base information
Establish priorities and help coordinate team efforts
Upgrade skills with training and certification
Provide assistance to other Support Specialists to isolate and resolve issues as needed.
Ensure resolutions are dealt with in accordance with service level agreements.
Validate fixes for issues that have been reported by customers.
Report to Service Delivery Supervisor and perform any other related tasks as required
Introductory calls to new customers
Implement installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts
Troubleshoot workstations, including e-mail, print, line of business applications, with limited server roles and identity management and their associated operating systems and software.
Troubleshoot security solutions, including firewall, anti-virus, and intrusion detection systems.
Troubleshoot all network hardware and equipment, including routers, switches, hubs, and UPSs.
Assist in the deployment of IT equipment, hardware and software upgrades as needed.
Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.

What We Are Looking For 

College diploma or university degree in an IT related field (equivalent experience is taken into consideration).
Microsoft, VMWare and CompTIA certifications an asset.
Strong technical knowledge of network and PC operating systems, including Windows.
Strong technical knowledge of current network hardware, protocols, and standards, including Windows OS, Networking, Server Platforms, Office 365, HP, SonicWALL, Fortinet switch and routers
Hands-on hardware troubleshooting experience.
Knowledge of applicable data privacy practices and laws.
Strong written and oral communication skills.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong interpersonal skills
Ability to conduct research into networking issues and products as required
Ability to present ideas in a user-friendly language
Proven analytical and problem-solving abilities.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Why Work at MSP Corp 

Benefits package. 
Dynamic work environment. 
Corporate gym discounts. 
Wellness day. 
Opportunities for growth and training.

Ready to make a difference? Join us and shape the future. Apply today! 

Diversity, Equity, and Inclusion: At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of divers backgrounds and perspectives and ensure a fair and inclusive recruitment process. 

Thank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.

Apply About employer

More about this job

Responsibilities

Resolve routine and complex technical issues for customers, validate fixes, and ensure service-level agreements are met. Coordinate support activities and onsite service delivery, maintain knowledge and asset documentation, identify recurring issues, and mentor junior staff.

Requirements

A college diploma or university degree in an IT-related field is sought, though equivalent experience is considered; Microsoft, VMware, or CompTIA certifications are an asset. Candidates should have strong knowledge of Windows, networking, server platforms, Microsoft 365, and network hardware, along with hands-on troubleshooting experience, communication skills, and a customer-focused approach.

Skills

Technical Support
Network Troubleshooting
Windows Operating Systems
Hardware Troubleshooting
Microsoft 365
Server Platforms
Network Hardware
Firewall Troubleshooting
Antivirus Solutions
Identity Management
Customer Service
Problem Solving
Service Level Agreements
Knowledge Base Maintenance
Team Coordination
Mentoring

Benefits

Benefits Package
Corporate Gym Discounts
Wellness Day
Growth And Training Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Customer Satisfaction
Service Coordination
CRM
PSA Software
Knowledge Base
Service Level Agreements
Workstation Hardware
Windows
Microsoft 365
Networking
Server Platforms
Identity Management
Network Protocols
Routers
Switches
Hubs
UPS
Firewalls
Antivirus
Intrusion Detection Systems
HP
SonicWall
Fortinet
VMware
CompTIA
Data Privacy
Network Asset Management
Hardware Upgrades
Troubleshooting

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