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Added 14 mins ago
JR
Regional Business Development Specialist - Storage Solutions
JRoss Retail Recruiters
Toronto, ON · Greater Toronto Area, Canada
- $50,000 to $80,000 CAD / year
- Full-time
You will work closely with senior sales leadership to develop a strong pipeline, qualify new opportunities, book face-to-face meetings and introduce prospective clients to a broad range of…
Added 14 mins ago
R
Bilingual FX Analyst - 12 months Contract
RBC
Toronto, ON
- Full-time
Identify opportunities to help clients hedge foreign currency exposures to be anchored with senior FX coverage
Added 44 mins ago
TL
VP, Go-To-Market
The Leadership Agency
Toronto, ON
- Full-time
…full digital fundraising stack - from campaign websites and CRM integrations to branded donor experiences and real-time analytics - giving nonprofits the tools to punch well above their…
Added 1 hour ago
P
Ecommerce & Digital Marketing Director
PlantBest
Markham, ON
- Full-time
Oversee email marketing, marketing automation and CRM initiatives.
Added 1 hour ago
SS
Sales Advisor
Sienna Senior Living
Whitby, ON
- Full-time
At Sienna Senior Living, our commitment to enhancing the daily lives of our residents extends far beyond clinical care. Integral to this mission are our dedicated leaders and their teams…
Added 1 hour ago
ES
Salesforce Consultant - FSC Cloud
Enterprise Solutions Inc.
Toronto, ON
- Contract
Job Title - Senior Salesforce Developer - Financial Services Cloud (FSC) & Enterprise Integrations
Added 1 hour ago
B
Database Administrator
Bevertec
Toronto, ON · Greater Toronto Area, Canada
- Contract
…applications including Microsoft Dynamics GP and Salesforce…
Added 1 hour ago
BG
Dealer Development Sales Coordinator
Brandt Group of Companies
Regina, SK
- Full-time
Communicating with Senior Sales Leadership on developing and implementing competitive pricing strategies
Added 1 hour ago
CF
Manager, Events & Rentals
Canadian Film Centre
Toronto, ON
- Full-time
Lead and implement the CFC facility rental strategy in collaboration with senior stakeholders
Added 1 hour ago
S
Senior Account Manager
SoTalent
Richmond Hill, ON
- Full-time
Proficiency in Microsoft Office applications, business intelligence tools, CRM platforms, and sales reporting systems.
Added 2 hours ago
MN
Vice President, Professional Services
March Networks
Remote, Canada
- Full-time
- Remote
Added 2 hours ago
PC
Junior Compliance Manager ( Calgary, AB)
Phantom Compliance
Crowsnest Pass, AB
- Full-time
Review routine workflows to spot errors, missing steps, or delays, and suggest simple fixes to senior staff.
Added 2 hours ago
PC
Service Delivery Manager ( Blairmore, AB)
Phantom Compliance
Crowsnest Pass, AB
- Part-time
Manage consultant capacity, work-in-progress (WIP), and task handoffs between financial analysts, senior consultants, and third-party contractors.
Added 2 hours ago
I
Global Account Manager
IMDEX
Canada
- Full-time
…of technologies, software and services. It develops trusted senior relationships, creates and executes multi-year account strategies, coordinates IMDEX globally, and converts customer…
Added 2 hours ago
MI
Director of Product
Method Integration Inc.
Remote, Canada
- Full-time
- Remote
As a key member of the leadership team, you'll have the influence to shape both the product strategy and the future direction of Method CRM.
Added 2 hours ago
WC
Business Development Representative (2026-397-CP)
WoodGreen Community Services
Toronto, ON
- Contract
…generation, and job starts. The BDR is expected to maintain accurate CRM records, actively contribute to campaign optimization, and provide market feedback that informs sector…
Added 2 hours ago
WC
Business Development Representative (2026-402-CP)
WoodGreen Community Services
Toronto, ON
- Contract
…generation, and job starts. The BDR is expected to maintain accurate CRM records, actively contribute to campaign optimization, and provide market feedback that informs sector…
Added 2 hours ago
FC
Group Benefits Administrator
First Canadian Financial Group
Edmonton, AB
- Full-time
Our employees work directly with senior Group Benefits leaders, including our President and Vice President. Ideas move quickly, expertise is valued and you'll have the opportunity to see…
Added 2 hours ago
FC
Manager, Group Administration
First Canadian Financial Group
Edmonton, AB
- Full-time
Our employees work directly with senior Group Benefits leaders, including our President and Vice President. Ideas move quickly, expertise is valued and you'll have the opportunity to see…
Added 2 hours ago
MN
Vice President, Professional Services
March Networks
Ottawa, ON
- Full-time
Added 2 hours ago
HC
Technical Director
Harbourfront Centre
Toronto, ON
- Full-time
Partner with Manager, Event Operations, and senior management in the development, implementation and monitoring of operational procedures and guidelines for the Event Operations department.
Added 2 hours ago
CR
Senior Engagement Manager, Project & Interim Division
Clarity Recruitment
Toronto, ON · Greater Toronto Area, Canada
- Full-time
In this role, you'll build relationships with CFOs and senior finance leaders, develop new business, and become a trusted partner to clients navigating growth, transformation, and change.…
Added 3 hours ago
FH
Controller/Business Analyst
Fuze HR Solutions
Montreal, QC
- Full-time
Support senior management with financial reporting, accounting analysis, budgeting, forecasting, and ad hoc projects.
Added 3 hours ago
HD
Director of Recruiting
Hadley Designs
Remote, Canada
- Full-time
- Remote
…for every open role, from Amazon and ecommerce operators to senior leaders. You will design and run the recruiting engine that consistently delivers a strong top of funnel, put every…
Added 3 hours ago
B
Director, Institutional ETF & Solutions Distribution, GAM
BMO
Calgary, AB · Toronto, ON · FCP
- Full-time
Ensure disciplined and effective use of CRM tools to manage pipelines, activity, and client intelligence.

MSP Corp

Senior Support Specialist

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 25, 2027
Working hours: 40 hours/week
Posting language: English
Posted: Oct 27, 2026

Original job description

Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels.  We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind - to ensure that we can deliver 100% any day, any time.  

As we continue to grow, we are looking for a Senior Support Specialist to join our MSP Corp team.

About the Role  

The Senior Support Specialist responsible for delivering expert assistance on technical inquiries, resolving both routine and complex issues and directing client requests to the appropriate channels. This role plays a key part in driving high levels of customer satisfaction through effective issue resolution and service coordination. As an integral member of the support team, the Specialist actively participates in daily huddles, coordinates onsite service delivery, identifies recurring trends, and provides mentorship to junior staff

Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m. (40 hours/week)
Work Mode: Hybrid or Remote
On-Call: Availability required

What You Will Do 

Recommend CRM/PSA software process improvements
Contribute to the maintenance of current Knowledge Base information
Establish priorities and help coordinate team efforts
Upgrade skills with training and certification
Provide assistance to other Support Specialists to isolate and resolve issues as needed.
Ensure resolutions are dealt with in accordance with service level agreements.
Validate fixes for issues that have been reported by customers.
Report to Service Delivery Supervisor and perform any other related tasks as required
Introductory calls to new customers
Implement installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts
Troubleshoot workstations, including e-mail, print, line of business applications, with limited server roles and identity management and their associated operating systems and software.
Troubleshoot security solutions, including firewall, anti-virus, and intrusion detection systems.
Troubleshoot all network hardware and equipment, including routers, switches, hubs, and UPSs.
Assist in the deployment of IT equipment, hardware and software upgrades as needed.
Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.

What We Are Looking For 

College diploma or university degree in an IT related field (equivalent experience is taken into consideration).
Microsoft, VMWare and CompTIA certifications an asset.
Strong technical knowledge of network and PC operating systems, including Windows.
Strong technical knowledge of current network hardware, protocols, and standards, including Windows OS, Networking, Server Platforms, Office 365, HP, SonicWALL, Fortinet switch and routers
Hands-on hardware troubleshooting experience.
Knowledge of applicable data privacy practices and laws.
Strong written and oral communication skills.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong interpersonal skills
Ability to conduct research into networking issues and products as required
Ability to present ideas in a user-friendly language
Proven analytical and problem-solving abilities.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Why Work at MSP Corp 

Benefits package. 
Dynamic work environment. 
Corporate gym discounts. 
Wellness day. 
Opportunities for growth and training.

Ready to make a difference? Join us and shape the future. Apply today! 

Diversity, Equity, and Inclusion: At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of divers backgrounds and perspectives and ensure a fair and inclusive recruitment process. 

Thank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.

Apply About employer

More about this job

Responsibilities

Resolve routine and complex technical issues for customers, validate fixes, and ensure service-level agreements are met. Coordinate support activities and onsite service delivery, maintain knowledge and asset documentation, identify recurring issues, and mentor junior staff.

Requirements

A college diploma or university degree in an IT-related field is sought, though equivalent experience is considered; Microsoft, VMware, or CompTIA certifications are an asset. Candidates should have strong knowledge of Windows, networking, server platforms, Microsoft 365, and network hardware, along with hands-on troubleshooting experience, communication skills, and a customer-focused approach.

Skills

Technical Support
Network Troubleshooting
Windows Operating Systems
Hardware Troubleshooting
Microsoft 365
Server Platforms
Network Hardware
Firewall Troubleshooting
Antivirus Solutions
Identity Management
Customer Service
Problem Solving
Service Level Agreements
Knowledge Base Maintenance
Team Coordination
Mentoring

Benefits

Benefits Package
Corporate Gym Discounts
Wellness Day
Growth And Training Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Customer Satisfaction
Service Coordination
CRM
PSA Software
Knowledge Base
Service Level Agreements
Workstation Hardware
Windows
Microsoft 365
Networking
Server Platforms
Identity Management
Network Protocols
Routers
Switches
Hubs
UPS
Firewalls
Antivirus
Intrusion Detection Systems
HP
SonicWall
Fortinet
VMware
CompTIA
Data Privacy
Network Asset Management
Hardware Upgrades
Troubleshooting

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