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Added 4 mins ago
BG
Dealer Development Sales Coordinator
Brandt Group of Companies
Regina, SK
- Full-time
Communicating with Senior Sales Leadership on developing and implementing competitive pricing strategies
Added 4 mins ago
BG
Senior Architect
Brandt Group of Companies
Zehner
- Full-time
Added 4 mins ago
AI
RPA UiPath Developer..
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
We are seeking an experienced Senior RPA Developer with IT experience, including extensive hands-on expertise in Robotic Process Automation (RPA) using UiPath. The ideal candidate will be…
Added 4 mins ago
PC
Global Sales Incentive Plan Analyst
Pursuit Collection
Banff, AB · Calgary, AB · CAN - Banff Office (Support Services)
- Full-time
Help senior stakeholders achieve business results by:
Added 4 mins ago
Innovation Analyst, Information Technology
Laura Canada
Laval, QC
Work across all levels of the organization, interacting with senior executives and operational teams alike.
Added 4 mins ago
DC
Intermediate Electrical Designer/Engineer
Danaher Corporation
Concord, ON · CAN - Concord - AB Sciex LP
- $90,000 to $103,000 CAD / year
- Full-time
…and design practices. In this role you will work closely with senior designers to develop your hardware development skills as part of an industry leading research and development…
Added 4 mins ago
DC
Senior Electrical Engineer/Designer
Danaher Corporation
Concord, ON · CAN - Concord - AB Sciex LP
- $111,333 to $122,500 CAD / year
- Full-time
The Senior Electrical Engineer/Designer is responsible for leading the end-to-end development of analog and high-voltage power-supply modules and subsystems for SCIEX instruments, from…
Added 4 mins ago
CM
Associate, Advisory (Toronto)
ClearBlue Markets
Toronto, ON
- Full-time
Direct exposure to senior client stakeholders and to the commercial side of ClearBlue’s business - supporting contract renewals, scoping, and account expansion
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Senior Delivery Consultant
Diligent
Vancouver, BC
- Full-time
Diligent is seeking a Senior Delivery Consultant to lead end-to-end client engagements and deliver exceptional Professional Services throughout the customer journey and product enablement…
Added 4 mins ago
DB
Senior Accountant
Dart Bryant
Calgary, AB
- Contract
…including accounting and tax compliance work. We are looking for a Senior Accountant to join us and take an active role across this varied client…
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System Access Administrator
Aviso
Vancouver, BC
- $55,000 to $65,000 CAD / year
- Full-time
Reporting to the Senior Manager, Technology Support Services, the Systems Access Administrator is responsible for providing access to our Broadridge/Dataphile system to our external…
Added 4 mins ago
HV
Controller
Hockley Valley Resort
Mono, ON
- Full-time
Added 19 mins ago
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Data & AI Transformation Director
PwC
Toronto, ON
- Full-time
Mentor Managers, Senior Managers, Architects, and Delivery Leaders.
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Assistant Store Manager - McArthurGlen
Knix
Richmond, BC
- Full-time
Proven experience as a senior retail leader in an upscale, premium, or fashion-forward brand, with a strong balance of people leadership and business acumen to drive results.
Added 19 mins ago
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Senior Civil Engineer - Municipal Engineering
WSP
Kingston, ON
- Full-time
Municipal infrastructure is at the heart of thriving communities. As a Senior Civil Engineer - Municipal Engineering, you will lead the delivery of impactful infrastructure projects that…
Added 19 mins ago
CO
Engineering Design Technologist
City of Belleville
Belleville, ON
- $32.19 to $37 CAD / hour
- Full-time
Reporting to the Senior Project Manager - Design, the Engineering Design Technologist position is responsible for AutoCAD Civil 3D drawing preparation and working with surveying and design…
Added 19 mins ago
UO
Programmer Analyst II
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $8,810.92 to $13,202.5 CAD / month
- Full-time
…portfolio. The incumbent will work collaboratively with the Senior Programmer…
Added 19 mins ago
UO
Programmer Analyst II
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $8,810.92 to $13,202.5 CAD / month
- Full-time
…portfolio. The incumbent will work collaboratively with the Senior Programmer…
Added 19 mins ago
T
Vendor Manager II
TD
Toronto, ON
- Full-time
Interprets guidelines, standards, policies and results of analysis to inform decision making at senior lev
Added 19 mins ago
T
Senior Finance Analyst
TD
Toronto, ON
- Full-time
The Senior Financial Analyst must be a driver with strong leadership / communication skills and have experience in leading and delivering value added business analysis, advice, and…
Added 19 mins ago
T
Software Engineer III
TD
Toronto, ON
- Full-time
Added 19 mins ago
T
Software Engineer II
TD
Toronto, ON
- Full-time
…working independently on complex components while partnering with senior engineers, Architecture, Security, Infrastructure and…
Added 19 mins ago
SL
Senior Consultant, AI Strategy & Program Execution
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Waterloo King
- Full-time
The AI Enablement & Acceleration team is seeking a Senior Consultant, AI Strategy & Program Execution to support in shaping, driving, and delivering AI initiatives across Sun Life.
Added 19 mins ago
SS
Resident Engagement Manager
Sienna Senior Living
Streetsville, ON
- Full-time
At Sienna Senior Living, our commitment to enhancing the daily lives of our residents extends far beyond clinical care. Integral to this mission are our dedicated leaders and their teams…
Added 19 mins ago
SS
Resident Engagement Manager
Sienna Senior Living
Barrie, ON
- Full-time
At Sienna Senior Living, our commitment to enhancing the daily lives of our residents extends far beyond clinical care. Integral to this mission are our dedicated leaders and their teams…

MSP Corp

Senior Support Specialist

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 25, 2027
Working hours: 40 hours/week
Posting language: English
Posted: Oct 27, 2026

Original job description

Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels.  We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind - to ensure that we can deliver 100% any day, any time.  

As we continue to grow, we are looking for a Senior Support Specialist to join our MSP Corp team.

About the Role  

The Senior Support Specialist responsible for delivering expert assistance on technical inquiries, resolving both routine and complex issues and directing client requests to the appropriate channels. This role plays a key part in driving high levels of customer satisfaction through effective issue resolution and service coordination. As an integral member of the support team, the Specialist actively participates in daily huddles, coordinates onsite service delivery, identifies recurring trends, and provides mentorship to junior staff

Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m. (40 hours/week)
Work Mode: Hybrid or Remote
On-Call: Availability required

What You Will Do 

Recommend CRM/PSA software process improvements
Contribute to the maintenance of current Knowledge Base information
Establish priorities and help coordinate team efforts
Upgrade skills with training and certification
Provide assistance to other Support Specialists to isolate and resolve issues as needed.
Ensure resolutions are dealt with in accordance with service level agreements.
Validate fixes for issues that have been reported by customers.
Report to Service Delivery Supervisor and perform any other related tasks as required
Introductory calls to new customers
Implement installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts
Troubleshoot workstations, including e-mail, print, line of business applications, with limited server roles and identity management and their associated operating systems and software.
Troubleshoot security solutions, including firewall, anti-virus, and intrusion detection systems.
Troubleshoot all network hardware and equipment, including routers, switches, hubs, and UPSs.
Assist in the deployment of IT equipment, hardware and software upgrades as needed.
Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.

What We Are Looking For 

College diploma or university degree in an IT related field (equivalent experience is taken into consideration).
Microsoft, VMWare and CompTIA certifications an asset.
Strong technical knowledge of network and PC operating systems, including Windows.
Strong technical knowledge of current network hardware, protocols, and standards, including Windows OS, Networking, Server Platforms, Office 365, HP, SonicWALL, Fortinet switch and routers
Hands-on hardware troubleshooting experience.
Knowledge of applicable data privacy practices and laws.
Strong written and oral communication skills.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong interpersonal skills
Ability to conduct research into networking issues and products as required
Ability to present ideas in a user-friendly language
Proven analytical and problem-solving abilities.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Why Work at MSP Corp 

Benefits package. 
Dynamic work environment. 
Corporate gym discounts. 
Wellness day. 
Opportunities for growth and training.

Ready to make a difference? Join us and shape the future. Apply today! 

Diversity, Equity, and Inclusion: At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of divers backgrounds and perspectives and ensure a fair and inclusive recruitment process. 

Thank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.

Apply About employer

More about this job

Responsibilities

Resolve routine and complex technical issues for customers, validate fixes, and ensure service-level agreements are met. Coordinate support activities and onsite service delivery, maintain knowledge and asset documentation, identify recurring issues, and mentor junior staff.

Requirements

A college diploma or university degree in an IT-related field is sought, though equivalent experience is considered; Microsoft, VMware, or CompTIA certifications are an asset. Candidates should have strong knowledge of Windows, networking, server platforms, Microsoft 365, and network hardware, along with hands-on troubleshooting experience, communication skills, and a customer-focused approach.

Skills

Technical Support
Network Troubleshooting
Windows Operating Systems
Hardware Troubleshooting
Microsoft 365
Server Platforms
Network Hardware
Firewall Troubleshooting
Antivirus Solutions
Identity Management
Customer Service
Problem Solving
Service Level Agreements
Knowledge Base Maintenance
Team Coordination
Mentoring

Benefits

Benefits Package
Corporate Gym Discounts
Wellness Day
Growth And Training Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Customer Satisfaction
Service Coordination
CRM
PSA Software
Knowledge Base
Service Level Agreements
Workstation Hardware
Windows
Microsoft 365
Networking
Server Platforms
Identity Management
Network Protocols
Routers
Switches
Hubs
UPS
Firewalls
Antivirus
Intrusion Detection Systems
HP
SonicWall
Fortinet
VMware
CompTIA
Data Privacy
Network Asset Management
Hardware Upgrades
Troubleshooting

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