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Added 11 mins ago
BH
Senior Solution Architect
BC Hydro
Burnaby, BC
- $131,100 to $165,800 CAD / year
- Full-time
Support business outcomes such as improved resilience, efficiency, safety, and overall employee and/or customer experience. Lead cross-functional collaboration with business units, IT…
Added 11 mins ago
I-
Employment Specialist
ISSofBC - Immigrant Services Society of BC
BC · British Columbia, Canada
- Full-time
…with employment and training opportunities and individualized…
Added 11 mins ago
IH
Clinical Specialist
Interior Health Authority
Vernon, BC
- Full-time
The Clinical Specialist provides clinical expertise and leadership to the programs and services within the area of responsibility to support the success of the portfolio. The Clinical…
Added 11 mins ago
PA
Financial Services Specialist
Pfaff Automotive Partners Inc.
Markham, ON
- Full-time
BMW & MINI Markham is looking for an experienced, results-driven Financial Services Specialist to join our team.
Added 11 mins ago
PA
Automotive Parts Advisor
Pfaff Automotive Partners Inc.
Bolton, ON
- Full-time
As a Parts Advisor, you will support the day-to-day operations of the Parts Department by assisting customers and technicians, accurately sourcing and delivering parts, and maintaining an…
Added 11 mins ago
PA
Automotive Sales Consultant
Pfaff Automotive Partners Inc.
Thornhill, ON
- Full-time
Introduce customers to the Service team to help support a positive long-term ownership experience.
Added 11 mins ago
PA
Automotive Sales Representative
Pfaff Automotive Partners Inc.
Vaughan, ON
- Full-time
Support dealership sales initiatives and contribute to overall team success.
Added 11 mins ago
PA
Automotive Parts Advisor
Pfaff Automotive Partners Inc.
Mississauga, ON
- Full-time
As a Parts Advisor, you will support the efficient operation of the Parts Department by assisting customers and technicians with their parts needs, picking and delivering parts to internal…
Added 11 mins ago
PA
Automotive Sales & Finance Consultant
Pfaff Automotive Partners Inc.
Mississauga, ON
- Full-time
You’ll support clients throughout the entire vehicle purchasing journey, from helping them find the right BMW to exploring financing, leasing, protection, and ownership solutions that fit…
Added 11 mins ago
CS
Senior Solution Architect Workday , HCM & Financials
Canadian Standards Association
Toronto, ON
- Full-time
…evidence. The role provides day-to-day functional and technical support, supports period-end and year-end close, and liaises with internal and external auditors on system controls, user…
Added 11 mins ago
CS
Senior Technical Architect, Application Development & Support
Canadian Standards Association
Toronto, ON
- Full-time
Defines and maintains the test approach (unit, integration, regression, UAT support, and automation), and manages source control, branching, build/release pipelines, and deployment…
Added 27 mins ago
PT
Accounts Receivable Specialist
Paladin Technologies
Vancouver, BC
- Full-time
Job Summary: The Accounts Receivable Specialist is responsible for managing customer accounts and ensuring the timely collection of outstanding invoices. This role handles payment…
Added 27 mins ago
BB
Accounts Receivable Specialist
Bosch Building Technologies
Vancouver, BC
- $47,000 to $55,000 CAD / year
- Full-time
Job Summary: The Accounts Receivable Specialist is responsible for managing customer accounts and ensuring the timely collection of outstanding invoices. This role handles payment…
Added 41 mins ago
A
Loss Prevention Specialist, WWOS SLP
Amazon
Brampton, ON
- Full-time
The Loss Prevention Specialist (LPS) is a key hourly associate position within Amazon Operations. The LPS leads the effort to efficiently and effectively oversee security services and asset…
Added 41 mins ago
O
NA Sales Representative, Commercial EXA & Hardware Sales Specialist
Oracle
Canada
- Full-time
Coordinates with the other members of the sales team (employees and partners) to support account sales and business development strategies.
Added 42 mins ago
WC
(CAN) Associé de l’entrepôt, rénovation
Walmart Canada
Saguenay, QC · Chicoutimi, QC
- Contract
Assemble fixture kits based on daily requests from the Lead Specialist and coordinate their shipment to the store locations to support installation activities.
Added 42 mins ago
WC
(CAN) Associé de nuit, rénovation
Walmart Canada
Saguenay, QC · Chicoutimi, QC
- Contract
Build new counters using kit sheets provided by the Warehouse Associates as per the print provided by the Lead Specialist.
Added 42 mins ago
WC
(CAN) Associé de jour, rénovation
Walmart Canada
Saguenay, QC · Chicoutimi, QC
- Contract
Build new counters using kit sheets provided by the Warehouse Associates as per the print provided by the Lead Specialist.
Added 42 mins ago
NN
Associé·e aux Ventes (Temps Partiel) - Pointe-Claire
Nestlé Nespresso SA
Pointe-Claire, QC
- Part-time
We are looking for a Part Time Coffee Specialist to join our team! This position is an existing vacancy. This role will be responsible for acting as an ambassador of the Nespresso brand…
Added 42 mins ago
CC
Specialist, Corporate Security
Coca-Cola Canada Bottling Limited
Montreal, QC
- Full-time
The Security Specialist is primarily responsible for the maintenance and implementation of physical security programs and equipment of Coke Canada Bottling’s facilities. Located in Montreal…
Added 42 mins ago
EC
Automotive Consumer Affairs Specialist - Tier 3 (On-Site)
Enigma Corporation
Chatham-Kent, ON · Chatham, ON
- Full-time
As an Automotive Consumer Affairs Specialist - Tier 3, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and…
Added 42 mins ago
TC
Field Warranty Specialist - Prairie Zone
Toyota Canada Inc.
Calgary, AB
- Full-time
Toyota Canada Inc. (TCI) currently has an exciting opportunity for a Field Warranty Specialist to support our Vehicle Safety Compliance Liaison Office of Canada (VSCLOC) and Warranty team.…
Added 42 mins ago
BA
FIRST IMPRESSIONS REPRESENTATIVE
Birchwood Automotive Group
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Reporting Relationship: This position reports directly to the Human Resources Specialist.
Added 42 mins ago
L
Payroll Specialist
Leadervest
Toronto, ON
- Contract
We are seeking a detail-oriented Payroll Specialist to manage full-cycle payroll processing using ADP Workforce Now (WFN). The successful candidate will ensure accurate and timely payroll,…
Added 42 mins ago
BB
Associé(e) des ventes au détail (Temps plein) / Retail Sales Associate (Full Time)
Best Buy Canada
Mascouche, QC
- Full-time
Grow your career in similar roles (customer service representative, merchandiser, online order pick-up specialist) or development roles (team lead, assistant store leader, store leader).

MSP Corp

Senior Support Specialist

Ottawa, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Apr 25, 2027
Working hours: 40 hours/week
Posting language: English
Posted: Oct 27, 2026

Original job description

Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels.  We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind - to ensure that we can deliver 100% any day, any time.  

As we continue to grow, we are looking for a Senior Support Specialist to join our MSP Corp team.

About the Role  

The Senior Support Specialist responsible for delivering expert assistance on technical inquiries, resolving both routine and complex issues and directing client requests to the appropriate channels. This role plays a key part in driving high levels of customer satisfaction through effective issue resolution and service coordination. As an integral member of the support team, the Specialist actively participates in daily huddles, coordinates onsite service delivery, identifies recurring trends, and provides mentorship to junior staff

Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m. (40 hours/week)
Work Mode: Hybrid or Remote
On-Call: Availability required

What You Will Do 

Recommend CRM/PSA software process improvements
Contribute to the maintenance of current Knowledge Base information
Establish priorities and help coordinate team efforts
Upgrade skills with training and certification
Provide assistance to other Support Specialists to isolate and resolve issues as needed.
Ensure resolutions are dealt with in accordance with service level agreements.
Validate fixes for issues that have been reported by customers.
Report to Service Delivery Supervisor and perform any other related tasks as required
Introductory calls to new customers
Implement installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts
Troubleshoot workstations, including e-mail, print, line of business applications, with limited server roles and identity management and their associated operating systems and software.
Troubleshoot security solutions, including firewall, anti-virus, and intrusion detection systems.
Troubleshoot all network hardware and equipment, including routers, switches, hubs, and UPSs.
Assist in the deployment of IT equipment, hardware and software upgrades as needed.
Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.

What We Are Looking For 

College diploma or university degree in an IT related field (equivalent experience is taken into consideration).
Microsoft, VMWare and CompTIA certifications an asset.
Strong technical knowledge of network and PC operating systems, including Windows.
Strong technical knowledge of current network hardware, protocols, and standards, including Windows OS, Networking, Server Platforms, Office 365, HP, SonicWALL, Fortinet switch and routers
Hands-on hardware troubleshooting experience.
Knowledge of applicable data privacy practices and laws.
Strong written and oral communication skills.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong interpersonal skills
Ability to conduct research into networking issues and products as required
Ability to present ideas in a user-friendly language
Proven analytical and problem-solving abilities.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Why Work at MSP Corp 

Benefits package. 
Dynamic work environment. 
Corporate gym discounts. 
Wellness day. 
Opportunities for growth and training.

Ready to make a difference? Join us and shape the future. Apply today! 

Diversity, Equity, and Inclusion: At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of divers backgrounds and perspectives and ensure a fair and inclusive recruitment process. 

Thank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.

Apply About employer

More about this job

Responsibilities

Resolve routine and complex technical issues for customers, validate fixes, and ensure service-level agreements are met. Coordinate support activities and onsite service delivery, maintain knowledge and asset documentation, identify recurring issues, and mentor junior staff.

Requirements

A college diploma or university degree in an IT-related field is sought, though equivalent experience is considered; Microsoft, VMware, or CompTIA certifications are an asset. Candidates should have strong knowledge of Windows, networking, server platforms, Microsoft 365, and network hardware, along with hands-on troubleshooting experience, communication skills, and a customer-focused approach.

Skills

Technical Support
Network Troubleshooting
Windows Operating Systems
Hardware Troubleshooting
Microsoft 365
Server Platforms
Network Hardware
Firewall Troubleshooting
Antivirus Solutions
Identity Management
Customer Service
Problem Solving
Service Level Agreements
Knowledge Base Maintenance
Team Coordination
Mentoring

Benefits

Benefits Package
Corporate Gym Discounts
Wellness Day
Growth And Training Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Customer Satisfaction
Service Coordination
CRM
PSA Software
Knowledge Base
Service Level Agreements
Workstation Hardware
Windows
Microsoft 365
Networking
Server Platforms
Identity Management
Network Protocols
Routers
Switches
Hubs
UPS
Firewalls
Antivirus
Intrusion Detection Systems
HP
SonicWall
Fortinet
VMware
CompTIA
Data Privacy
Network Asset Management
Hardware Upgrades
Troubleshooting

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