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SC
Branch Manager
Sunrise Credit Union
Sandy Lake, MB
- Full-time
Market, develop and service business accounts by establishing member client/non-client relationships and business contacts.
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BC
Admin Assistant (Cat 4) - Corporate & Regulatory Legal Services
BC College of Nurses and Midwives
Vancouver, BC
- Full-time
We promise to provide you with rewarding work where you will be part of a passionate team contributing to our important mandate of protecting the public. As a member of the team, you can…
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HB
Housekeeping Attendant
Horseshoe Bay Resort
Edmonton, AB
- Part-time
Staybridge Suites West Edmonton is looking for our newest team member!
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OF
Group Fitness Coach
Orangetheory Fitness 070
Toronto, ON · Etobicoke, ON
- $18 to $60 CAD / hour
- Part-time
Working hand-in-hand with the sales team to guide interested consumers, also known as intros, through their first Orangetheory workout
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1
Senior GTM Program Manager
1Password
Remote, Canada
- Full-time
- Remote
Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already…
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VC
Occupational Therapist - VGH/UBCH
Vancouver Coastal Health
Vancouver, BC
- $45.15 to $56.17 CAD / hour
- Part-time
…optimal health outcomes, by working independently and as a member of an interdisciplinary team. Performs assessments on client’s occupational performance utilizing an evidence-based…
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OF
Membership Sales Associate
Orangetheory Fitness Affiliates
Surrey, BC
- $18.25 to $19.5 CAD / hour
- Full-time
Are you passionate, positive, and great at building rapport? Do you thrive on being part of a team? Do you have excellent communication skills, whether face-to-face or on paper? Look no…
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UH
Program Services Manager, Spinal Cord Rehab - Inpatient Unit 2B & Outpatient Clinic
University Health Network
Toronto, ON
- Full-time
…operational, and clinical leadership for a multidisciplinary team within the Spinal Cord Rehabilitation Program at Toronto Rehab’s Lyndhurst Centre. Reporting to the Clinical Director, the…
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RJ
Senior Financial Planner
Raymond James
Vancouver, BC · Toronto, ON
- Full-time
The Senior Financial Planner is an integral member of our Total Wealth Solutions team that is dedicated to delivering service excellence in supporting our Raymond James advisory teams…
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RF
Compositing Lead
Rodeo FX
Montreal, QC
- Full-time
Ensure deadlines are met, advising the project team promptly if delays could be expected, whether by themselves or a member of their team;
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HG
H&M Sales Advisor
H&M Group
West Vancouver, BC
- Part-time
…back of house, working closely with the rest of your store team to deliver an excellent customer…
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HO
Constituency Assistant
House of Commons (Canada) / Chambre des communes (Canada)
Terrace, BC
- $48,000 to $53,000 CAD / year
- Full-time
Working closely with the Member of Parliament, you will provide a combination of administrative and client service supports, including answering calls, greeting visitors, responding to…
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W
General Merchandise Assistant Manager
Walmart
Drayton Valley, AB
- Full-time
1. As a member of the Store Management Team drives profitable sales through achievement of sales and profit goals, budget management and sales forecasts. Proactively analyzes and utilizes…
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SS
Cook
Sunrise Senior Living
Vancouver, BC · Sunrise of Killarney
- Part-time
Sunrise Senior Living provides resident-centered care while supporting team member growth across Canada.
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SS
Care Manager
Sunrise Senior Living
Vancouver, BC · Sunrise of Killarney
- Part-time
Sunrise Senior Living provides resident-centered care while supporting team member growth across Canada.
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KS
Supervisor I
kate spade new york
AB · Ksny West Edmonton Mall
- Full-time
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to…
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Retail Experience Lead
Fire & Flower Inc.
Brampton, ON
Assist with team member onboarding, training, and continuous education.
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Retail Experience Lead
Fire & Flower Inc.
Toronto, ON
Assist with team member onboarding, training, and continuous education.
Added 14 mins ago
P&
Grain Originator
Parrish & Heimbecker, Limited
Congress, SK
- Full-time
…assess, or select applicants. All applications are reviewed by a member of our Talent Acquisition team or hiring…
Added 14 mins ago
P&
Facility Assistant I
Parrish & Heimbecker, Limited
Weyburn, SK
- Full-time
…assess, or select applicants. All applications are reviewed by a member of our Talent Acquisition team or hiring…
Added 14 mins ago
P&
Production Supervisor
Parrish & Heimbecker, Limited
ON · Inkerman, ON
- Full-time
We are seeking a Production Supervisor to join our New-Life Mills team. The Production Supervisor will lead daily plant operations, including staffing, production scheduling, inventory…
Added 14 mins ago
MC
Accounts Payable Intern
Midea Canada
Markham, ON
- $19 to $21 CAD / hour
- Full-time
Team-Oriented: Proven ability to function as a valuable team member, contributing to cross-functional collaboration and promoting a positive and productive work atmosphere.
Added 15 mins ago
PC
Global Sales Incentive Plan Analyst
Pursuit Collection
Banff, AB · Calgary, AB · CAN - Banff Office (Support Services)
- Full-time
Make decisions on more complex, non‑routine business requests with limited to moderate risk, within established guidelines with our People & Culture team.
Added 15 mins ago
F&
Full-Time Delivery Driver - Circle
Fire & Flower Inc.
Saskatoon, SK
- Full-time
Team member discount and access to other perks like Perkopolis, Goodlife and many more!
Added 15 mins ago
C
Senior Analyst/Associate, Corporate Development
Corix
Vancouver, BC
- Other
The Senior Analyst / Associate, Corporate Development will be a key member of the Corporate Development team, supporting the origination, evaluation, development, and execution of…

MSP Corp

Senior Support Specialist

Ottawa, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Apr 25, 2027
Working hours: 40 hours/week
Posting language: English
Posted: Oct 27, 2026

Original job description

Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels.  We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind - to ensure that we can deliver 100% any day, any time.  

As we continue to grow, we are looking for a Senior Support Specialist to join our MSP Corp team.

About the Role  

The Senior Support Specialist responsible for delivering expert assistance on technical inquiries, resolving both routine and complex issues and directing client requests to the appropriate channels. This role plays a key part in driving high levels of customer satisfaction through effective issue resolution and service coordination. As an integral member of the support team, the Specialist actively participates in daily huddles, coordinates onsite service delivery, identifies recurring trends, and provides mentorship to junior staff

Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m. (40 hours/week)
Work Mode: Hybrid or Remote
On-Call: Availability required

What You Will Do 

Recommend CRM/PSA software process improvements
Contribute to the maintenance of current Knowledge Base information
Establish priorities and help coordinate team efforts
Upgrade skills with training and certification
Provide assistance to other Support Specialists to isolate and resolve issues as needed.
Ensure resolutions are dealt with in accordance with service level agreements.
Validate fixes for issues that have been reported by customers.
Report to Service Delivery Supervisor and perform any other related tasks as required
Introductory calls to new customers
Implement installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts
Troubleshoot workstations, including e-mail, print, line of business applications, with limited server roles and identity management and their associated operating systems and software.
Troubleshoot security solutions, including firewall, anti-virus, and intrusion detection systems.
Troubleshoot all network hardware and equipment, including routers, switches, hubs, and UPSs.
Assist in the deployment of IT equipment, hardware and software upgrades as needed.
Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.

What We Are Looking For 

College diploma or university degree in an IT related field (equivalent experience is taken into consideration).
Microsoft, VMWare and CompTIA certifications an asset.
Strong technical knowledge of network and PC operating systems, including Windows.
Strong technical knowledge of current network hardware, protocols, and standards, including Windows OS, Networking, Server Platforms, Office 365, HP, SonicWALL, Fortinet switch and routers
Hands-on hardware troubleshooting experience.
Knowledge of applicable data privacy practices and laws.
Strong written and oral communication skills.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong interpersonal skills
Ability to conduct research into networking issues and products as required
Ability to present ideas in a user-friendly language
Proven analytical and problem-solving abilities.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Why Work at MSP Corp 

Benefits package. 
Dynamic work environment. 
Corporate gym discounts. 
Wellness day. 
Opportunities for growth and training.

Ready to make a difference? Join us and shape the future. Apply today! 

Diversity, Equity, and Inclusion: At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of divers backgrounds and perspectives and ensure a fair and inclusive recruitment process. 

Thank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.

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More about this job

Responsibilities

Resolve routine and complex technical issues for customers, validate fixes, and ensure service-level agreements are met. Coordinate support activities and onsite service delivery, maintain knowledge and asset documentation, identify recurring issues, and mentor junior staff.

Requirements

A college diploma or university degree in an IT-related field is sought, though equivalent experience is considered; Microsoft, VMware, or CompTIA certifications are an asset. Candidates should have strong knowledge of Windows, networking, server platforms, Microsoft 365, and network hardware, along with hands-on troubleshooting experience, communication skills, and a customer-focused approach.

Skills

Technical Support
Network Troubleshooting
Windows Operating Systems
Hardware Troubleshooting
Microsoft 365
Server Platforms
Network Hardware
Firewall Troubleshooting
Antivirus Solutions
Identity Management
Customer Service
Problem Solving
Service Level Agreements
Knowledge Base Maintenance
Team Coordination
Mentoring

Benefits

Benefits Package
Corporate Gym Discounts
Wellness Day
Growth And Training Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Customer Satisfaction
Service Coordination
CRM
PSA Software
Knowledge Base
Service Level Agreements
Workstation Hardware
Windows
Microsoft 365
Networking
Server Platforms
Identity Management
Network Protocols
Routers
Switches
Hubs
UPS
Firewalls
Antivirus
Intrusion Detection Systems
HP
SonicWall
Fortinet
VMware
CompTIA
Data Privacy
Network Asset Management
Hardware Upgrades
Troubleshooting

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