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Added 4 mins ago
UI
Sales Development Specialist
UAP Inc.
Fredericton, NB
- Full-time
Experience in aftermarket and/or knowledge of technical parts (essential)
Added 8 mins ago
AC
Public relations specialist
Avahi Canada Inc
Brampton, ON
- From $75,000 CAD / year
- Full-time
- Hybrid
Added 18 mins ago
UI
Sales Development Specialist
UAP Inc.
Fredericton, NB
- Full-time
Experience in aftermarket and/or knowledge of technical parts (essential)
Added 18 mins ago
A
Technology Training Specialist
Aplin
Vancouver, BC
- Full-time
Aplin is recruiting for a Technology Training Specialist to join a leading law firm in Vancouver. This is an exciting opportunity for an enthusiastic, personable, and tech-savvy…
Added 18 mins ago
EP
Program Specialist
Emergency Preparedness and Response | Protection civile et Intervention en cas d’urgence
Toronto, ON
- $80,089 to $115,402 CAD / year
- Temporary
As a Program Specialist, you will play a meaningful role in strengthening emergency preparedness across Ontario through the development of training, exercises, and educational resources…
Added 18 mins ago
YJ
Denim Sourcing & Production Specialist – Ladies’ Jeans
Yoga Jeans®
Montreal, QC
- Full-time
We are looking for an experienced Denim Sourcing & Production Specialist with a minimum of 5 years of experience in ladies’ denim jeans, specializing in overseas factory sourcing, price…
Added 18 mins ago
CO
Project Manager, Parks Delivery
City of Vaughan
Vaughan, ON
- $126,650 to $148,162 CAD / year
- Contract
…scope, defining project deliverables coupled with providing technical expertise and oversight of projects involving parks and open space, sports/recreation facilities, playgrounds,…
Added 18 mins ago
Y
Talent Acquisition and Development Specialist
YuJa
Toronto, ON · North York, ON
- $50,000 to $55,000 CAD / year
- Full-time
Sales, technical, or engineering recruiting experience
Added 18 mins ago
A
Quality Control Specialist / Spécialiste Contrôle
Actalent
MB · Saint-Laurent, MB
- $30 to $45 CAD / hour
- Contract
Added 33 mins ago
HC
Technical sales specialist
Henkel Canada Corporation
Burnaby, BC
- From $88,000 CAD / year
- Full-time
Added 34 mins ago
Bloomberg On-Site Support Specialist
Bloomberg
Toronto, ON
As a Support Specialist with Bloomberg On-Site Support (BOS) in Toronto, you will provide high-touch technology support for Bloomberg colleagues and business groups based at our 161 Bay…
Added 48 mins ago
LG
Chief Financial Officer
Lancaster Group Inc
Hamilton, ON
- From $200,000 CAD / year
- Full-time
This role requires more than strong technical financial expertise. We are seeking a confident, hands-on leader who can manage and develop a finance team, work effectively with ownership,…
Added 48 mins ago
VB
Specialist, Standard and Cost Model
Vale Base Metals
Sudbury, ON
- Full-time
We are currently seeking a Standard & Cost Model Specialist to join our Finance team in Sudbury. This is a permanent position for an existing vacancy.
Added 48 mins ago
B
Digital Experience Specialist, Web & Optimization
Beanfield
Toronto, ON
- Full-time
We’re looking for a Digital Experience Specialist to help create, manage and continuously improve our customer experience.
Added 48 mins ago
Specialist Solutions
Independent Electricity System Operator
Canada
…subjects, including a strong theoretical knowledge pertinent to the specialist areas of the technical or business operations of the electricity market and administration processes related…
Added 1 hour ago
TC
Automation Engineering Specialist
TOYOTETSU CANADA INC
Norfolk, ON · Simcoe, ON
- Other
The Automation Engineering Specialist is primarily responsible for leading and supporting advanced automation projects including AGV/AMR systems, SCADA system projects, Automated Storage…
Added 1 hour ago
CE
Soutien en service - Ingénieur de conception / In-Service Support - Design Engineer
Capgemini Engineering
Montreal, QC
- Full-time
As a part of a specialized group within the engineering team, you will be supporting a commercial aircraft program in the capacity of Design Engineer specialist for In-service support.
Added 1 hour ago
GD
Computer Modeling & Simulation Staff Specialist/Engineer
General Dynamics Land Systems–Canada
London, ON
- Full-time
Computer Modeling & Simulation Staff Specialist/Engineer P55
Added 1 hour ago
A
Information Technology (IT) Support Specialist
AvPosts
Calgary, AB · Greater Calgary Metropolitan Area
- Internship
…and we’re looking for a passionate IT professional with solid technical ability and strong analytical, troubleshooting, and problem-solving skills to join our team. As a Technology Support…
Added 1 hour ago
JC
Bilingual French Client Service Specialist
JPMorgan Chase & Co.
Toronto, ON
- Full-time
Added 3 hours ago
JA
Aircraft Mechanic
JMC Aviation
Hamilton, ON
- Contract
…maintenance environment, working on a range of commercial and specialist aircraft. We are looking for candidates with a strong hands-on maintenance background and, importantly, experience…
Added 3 hours ago
S
AI Solution Specialist (Canada)
Source.ag
Canada
- Full-time
Deep growing and greenhouse knowledge: As an (ex-)grower or someone in a grower-facing technical role at a vendor, breeder, or supplier. This is the foundation of the role.
Added 3 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
Title: Advanced Applications Blow Molding Specialist
Added 3 hours ago
SP
Field Service Engineer
STQ Partners
ON · Ontario, Canada
- Full-time
Develop your technical expertise within a specialist manufacturing environment.
Added 3 hours ago
CE
Airframe Design Repair Engineer (In-service)
Capgemini Engineering
Montreal, QC
- Full-time
As a part of a specialized group within the engineering team, you will be supporting a commercial aircraft program in the capacity of Design Engineer specialist for In-service support.

MSP Corp

Senior Support Specialist

Ottawa, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 25, 2027
Working hours: 40 hours/week
Posting language: English
Posted: Oct 27, 2026

Original job description

Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels.  We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind - to ensure that we can deliver 100% any day, any time.  

As we continue to grow, we are looking for a Senior Support Specialist to join our MSP Corp team.

About the Role  

The Senior Support Specialist responsible for delivering expert assistance on technical inquiries, resolving both routine and complex issues and directing client requests to the appropriate channels. This role plays a key part in driving high levels of customer satisfaction through effective issue resolution and service coordination. As an integral member of the support team, the Specialist actively participates in daily huddles, coordinates onsite service delivery, identifies recurring trends, and provides mentorship to junior staff

Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m. (40 hours/week)
Work Mode: Hybrid or Remote
On-Call: Availability required

What You Will Do 

Recommend CRM/PSA software process improvements
Contribute to the maintenance of current Knowledge Base information
Establish priorities and help coordinate team efforts
Upgrade skills with training and certification
Provide assistance to other Support Specialists to isolate and resolve issues as needed.
Ensure resolutions are dealt with in accordance with service level agreements.
Validate fixes for issues that have been reported by customers.
Report to Service Delivery Supervisor and perform any other related tasks as required
Introductory calls to new customers
Implement installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts
Troubleshoot workstations, including e-mail, print, line of business applications, with limited server roles and identity management and their associated operating systems and software.
Troubleshoot security solutions, including firewall, anti-virus, and intrusion detection systems.
Troubleshoot all network hardware and equipment, including routers, switches, hubs, and UPSs.
Assist in the deployment of IT equipment, hardware and software upgrades as needed.
Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.

What We Are Looking For 

College diploma or university degree in an IT related field (equivalent experience is taken into consideration).
Microsoft, VMWare and CompTIA certifications an asset.
Strong technical knowledge of network and PC operating systems, including Windows.
Strong technical knowledge of current network hardware, protocols, and standards, including Windows OS, Networking, Server Platforms, Office 365, HP, SonicWALL, Fortinet switch and routers
Hands-on hardware troubleshooting experience.
Knowledge of applicable data privacy practices and laws.
Strong written and oral communication skills.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong interpersonal skills
Ability to conduct research into networking issues and products as required
Ability to present ideas in a user-friendly language
Proven analytical and problem-solving abilities.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Why Work at MSP Corp 

Benefits package. 
Dynamic work environment. 
Corporate gym discounts. 
Wellness day. 
Opportunities for growth and training.

Ready to make a difference? Join us and shape the future. Apply today! 

Diversity, Equity, and Inclusion: At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of divers backgrounds and perspectives and ensure a fair and inclusive recruitment process. 

Thank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.

Apply About employer

More about this job

Responsibilities

Resolve routine and complex technical issues for customers, validate fixes, and ensure service-level agreements are met. Coordinate support activities and onsite service delivery, maintain knowledge and asset documentation, identify recurring issues, and mentor junior staff.

Requirements

A college diploma or university degree in an IT-related field is sought, though equivalent experience is considered; Microsoft, VMware, or CompTIA certifications are an asset. Candidates should have strong knowledge of Windows, networking, server platforms, Microsoft 365, and network hardware, along with hands-on troubleshooting experience, communication skills, and a customer-focused approach.

Skills

Technical Support
Network Troubleshooting
Windows Operating Systems
Hardware Troubleshooting
Microsoft 365
Server Platforms
Network Hardware
Firewall Troubleshooting
Antivirus Solutions
Identity Management
Customer Service
Problem Solving
Service Level Agreements
Knowledge Base Maintenance
Team Coordination
Mentoring

Benefits

Benefits Package
Corporate Gym Discounts
Wellness Day
Growth And Training Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Customer Satisfaction
Service Coordination
CRM
PSA Software
Knowledge Base
Service Level Agreements
Workstation Hardware
Windows
Microsoft 365
Networking
Server Platforms
Identity Management
Network Protocols
Routers
Switches
Hubs
UPS
Firewalls
Antivirus
Intrusion Detection Systems
HP
SonicWall
Fortinet
VMware
CompTIA
Data Privacy
Network Asset Management
Hardware Upgrades
Troubleshooting

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