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Added 14 mins ago
KM
Field Service Technician (Prince George)
Konica Minolta Business Solutions (Canada) Ltd.
Prince George, BC
- Full-time
As an Office Systems Specialist, you maintain and repair Multi-Functional Products and resolve customer scanning/printing issues while maintaining effective relationships with customers and…
Added 14 mins ago
PC
Junior Compliance Manager ( Calgary, AB)
Phantom Compliance
Crowsnest Pass, AB
- Full-time
Support Client inquiries regarding their CCO program.
Added 14 mins ago
ME
Design Systems Application Engineer [14443]
MEDA Engineering & Technical Services
Windsor, ON
- $37 to $41 CAD / hour
- Full-time
We are recruiting an experienced Design Systems Application Engineer to join our team to support our client in the automotive industry.
Added 14 mins ago
P
IT Security Specialist - Palo Alto, Guardicore, Netskope
Procom
Toronto, ON
- Contract
The IT Security Specialist will be responsible for provisioning security rules to support business objectives while adhering to Client's standards across on-premises and cloud environments.…
Added 14 mins ago
CW
Senior Workplace Design Specialist
CTI Working Environments Inc.
Mississauga, ON
- Full-time
Reporting to the Manager of Design Solutions Studio, we are hiring a Senior Workplace Design Specialist to join our growing team in Mississauga. You will translate workplace requirements…
Added 14 mins ago
MC
Digital Strategist
McCANN Canada
Toronto, ON
- Full-time
…channels. Social media and paid media are supported by dedicated specialist teams and are not a focus of this…
Added 14 mins ago
LF
Partner Operations Specialist / Spécialiste des opérations partenaires (Claims/Réclamations)
LGM Financial Services
Laval, QC
- $87,000 to $109,000 CAD / year
- Full-time
As our Partner Operations Specialist, you’ll play a key role in managing complex customer, dealership, OEM and vendor matters related to claims and contract administration. You’ll…
Added 14 mins ago
SG
Recruitment Consultant (Business Development & Sales)
Symbiotica Group
Montreal, QC
- Full-time
Symbiotica is a specialist headhunting firm helping life sciences businesses build commercial, technical and leadership teams across North America and Europe. We’re expanding our Montreal…
Added 28 mins ago
RB
Banking Advisor - East York, Scarborough (English and Mandarin/Cantonese or Greek Speaking)
Royal Bank of Canada
Toronto, ON
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 28 mins ago
RB
Manager, Financial Crimes Oversight Testing U.S.
Royal Bank of Canada
Toronto, ON
- Full-time
Support the identification of areas of enhancement and efficiency in the testing program
Added 28 mins ago
RB
Investment Associate
Royal Bank of Canada
Kamloops, BC
- Full-time
The RBC Dominion Securities branch located in Kamloops BC is seeking an Investment Associate (Trade Execution Specialist) to join a successful Private Investment Management Team. You will…
Added 28 mins ago
CH
Operations Supervisor
CBI Home Health
Brandon, MB
- Full-time
Previous experience in a Direct Support Specialist role is an asset
Added 43 mins ago
GW
Enterprise Applications Specialist
Gowling WLG
Ottawa, ON
- $80,000 to $90,000 CAD / year
- Full-time
The Enterprise Applications Specialist is a senior technical resource responsible for the reliability, security, integration, and continuous improvement of the Firm’s enterprise application…
Added 43 mins ago
GW
Enterprise Applications Specialist
Gowling WLG
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
The Enterprise Applications Specialist is a senior technical resource responsible for the reliability, security, integration, and continuous improvement of the Firm’s enterprise application…
Added 43 mins ago
GW
Enterprise Applications Specialist
Gowling WLG
Waterloo, ON
- $80,000 to $90,000 CAD / year
- Full-time
The Enterprise Applications Specialist is a senior technical resource responsible for the reliability, security, integration, and continuous improvement of the Firm’s enterprise application…
Added 43 mins ago
GT
Firewall Security Specialist
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
- $90 to $95 CAD / hour
- Contract
The IT Security Delivery Specialist is responsible for provisioning security rules in support of business objectives while following the client's standards across on-premises and cloud…
Added 43 mins ago
GW
Enterprise Applications Specialist
Gowling WLG
Hamilton, ON
- $80,000 to $90,000 CAD / year
- Full-time
The Enterprise Applications Specialist is a senior technical resource responsible for the reliability, security, integration, and continuous improvement of the Firm’s enterprise application…
Added 58 mins ago
Services Navigator
Inuvialuit Regional Corporation
Inuvik, NT
Reporting to the Training and Quality Assurance Specialist, the Services Navigator is the first point of contact many people will have with Maligaksat. This requires the Services Navigator…
Added 58 mins ago
V
Manager
Visa
Toronto, ON
- Full-time
The Consultant Specialist, Client Success Manager is a client‑facing individual contributor role, acting as a subject‑matter expert across client operations, execution, and performance…
Added 58 mins ago
V
Senior Manager
Visa
Toronto, ON
- Full-time
The Sr. Consultant Specialist, Client Success Manager is a client‑facing individual contributor role, acting as a subject‑matter expert across client operations, execution, and performance…
Added 58 mins ago
R
Investment Associate
RBC
Kamloops, BC
- Full-time
The RBC Dominion Securities branch located in Kamloops BC is seeking an Investment Associate (Trade Execution Specialist) to join a successful Private Investment Management Team. You will…
Added 58 mins ago
R
Banking Advisor - East York, Scarborough (English and Mandarin/Cantonese or Greek Speaking)
RBC
Toronto, ON
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 58 mins ago
P
Project Procurement Specialist
Propak
Airdrie, AB
- Full-time
The Procurement Specialist is accountable for managing the end-to-end procurement process for complex, high-value, or strategically important oil and gas fabrication projects. This role…
Added 58 mins ago
SW
Payment Specialist
Saskatchewan Workers' Compensation Board
Regina, SK
- Part-time
…of appropriate team member when applicable. This may include client demographic information, time loss information, or other…
Added 58 mins ago
Senior Signalling Specialist
Hatch
Calgary, AB
Support the development of contract documents incorporating client signal requirements.

MSP Corp

Senior Support Specialist

Kingston, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 25, 2027
Working hours: 40 hours/week
Posting language: English
Posted: Oct 27, 2026

Original job description

Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels.  We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind - to ensure that we can deliver 100% any day, any time.  

As we continue to grow, we are looking for a Senior Support Specialist to join our MSP Corp team.

About the Role  

The Senior Support Specialist responsible for delivering expert assistance on technical inquiries, resolving both routine and complex issues and directing client requests to the appropriate channels. This role plays a key part in driving high levels of customer satisfaction through effective issue resolution and service coordination. As an integral member of the support team, the Specialist actively participates in daily huddles, coordinates onsite service delivery, identifies recurring trends, and provides mentorship to junior staff

Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m. (40 hours/week)
Work Mode: Hybrid or Remote
On-Call: Availability required

What You Will Do 

Recommend CRM/PSA software process improvements
Contribute to the maintenance of current Knowledge Base information
Establish priorities and help coordinate team efforts
Upgrade skills with training and certification
Provide assistance to other Support Specialists to isolate and resolve issues as needed.
Ensure resolutions are dealt with in accordance with service level agreements.
Validate fixes for issues that have been reported by customers.
Report to Service Delivery Supervisor and perform any other related tasks as required
Introductory calls to new customers
Implement installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts
Troubleshoot workstations, including e-mail, print, line of business applications, with limited server roles and identity management and their associated operating systems and software.
Troubleshoot security solutions, including firewall, anti-virus, and intrusion detection systems.
Troubleshoot all network hardware and equipment, including routers, switches, hubs, and UPSs.
Assist in the deployment of IT equipment, hardware and software upgrades as needed.
Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.

What We Are Looking For 

College diploma or university degree in an IT related field (equivalent experience is taken into consideration).
Microsoft, VMWare and CompTIA certifications an asset.
Strong technical knowledge of network and PC operating systems, including Windows.
Strong technical knowledge of current network hardware, protocols, and standards, including Windows OS, Networking, Server Platforms, Office 365, HP, SonicWALL, Fortinet switch and routers
Hands-on hardware troubleshooting experience.
Knowledge of applicable data privacy practices and laws.
Strong written and oral communication skills.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong interpersonal skills
Ability to conduct research into networking issues and products as required
Ability to present ideas in a user-friendly language
Proven analytical and problem-solving abilities.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Why Work at MSP Corp 

Benefits package. 
Dynamic work environment. 
Corporate gym discounts. 
Wellness day. 
Opportunities for growth and training.

Ready to make a difference? Join us and shape the future. Apply today! 

Diversity, Equity, and Inclusion: At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of divers backgrounds and perspectives and ensure a fair and inclusive recruitment process. 

Thank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.

Apply About employer

More about this job

Responsibilities

Resolve routine and complex technical issues, validate customer-reported fixes, and coordinate service delivery in accordance with service level agreements. Maintain support documentation and network asset records, assist with workstation and network deployments and troubleshooting, and mentor other support specialists.

Requirements

A college diploma or university degree in an IT-related field is sought, with equivalent experience considered; Microsoft, VMware, and CompTIA certifications are an asset. Candidates should have strong knowledge of Windows, networking, server platforms, Microsoft 365, and network hardware, along with hands-on troubleshooting experience, communication skills, and a customer-focused, analytical approach.

Skills

Technical Support
Customer Service
Windows Operating Systems
Networking
Server Platforms
Microsoft 365
Hardware Troubleshooting
Network Hardware
Firewall Troubleshooting
Antivirus and Intrusion Detection
Identity Management
Service Level Agreements
Problem Solving
Prioritization
Knowledge Base Maintenance
Mentoring

Benefits

Benefits Package
Corporate Gym Discounts
Wellness Day
Growth and Training Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Customer Satisfaction
Service Delivery
CRM
PSA Software
Knowledge Base
Service Level Agreements
Windows
Microsoft 365
VMware
CompTIA
Networking
Server Platforms
Identity Management
HP
SonicWall
Fortinet
Routers
Switches
Hubs
UPS
Firewalls
Antivirus
Intrusion Detection Systems
Workstation Hardware
Peripheral Devices
Network Asset Management
Data Privacy
Hardware Troubleshooting
IT Equipment Deployment

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