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Added 2 mins ago
IS
Associate Project Specialist
Irving Shipbuilding
Dartmouth, NS
- Full-time
The Associate Project Specialist supports the successful delivery of Ship Repair Program initiatives by providing project and program coordination support to the team. In this role, you…
Added 32 mins ago
JI
Associate Project Specialist
J.D. Irving, Limited
Dartmouth, NS
- Full-time
The Associate Project Specialist supports the successful delivery of Ship Repair Program initiatives by providing project and program coordination support to the team. In this role, you…
Added 3 hours ago
UH
Technical Specialist, Techna
University Health Network
Toronto, ON
- Full-time
Familiarity with data-driven or AI-enabled initiatives in healthcare, and the ability to translate clinical or research needs into data and technology requirements
Added 5 hours ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Plan and recommend information technology changes and or enhancements to the City’s software, applications, and databases to address specific problems or business requirements.
Added 7 hours ago
K
Senior Team Member, Global Financial Reporting & Analysis (24-Month Secondment)
KPMG
ON · Toronto, Ontario
- Full-time
The senior specialist will have responsibility for data review and validation, financial analysis , generating leadership financial reports along with continuous improvement and change…
Added 8 hours ago
AS
IT Specialist
Apex Systems
Toronto, ON
- $35 to $40 USD / hour
- Internship
Our client is seeking an IT Specialist to join our growing IT team. In this role, you will serve as the frontline resource for day-to-day technical support, troubleshooting, and systems…
Added 8 hours ago
A
Information Technology Audit Specialist
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next Information Technology Audit Specialist, you will conduct ongoing audits to assess whether key information technology controls are in place to mitigate risk and safeguard the…
Added 8 hours ago
SM
RQ11255 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Systems Testing/QA Specialist with extensive experience in software quality assurance, commercial off-the-shelf (COTS) application testing, functional and…
Added 8 hours ago
SM
RQ11574 – Information Management Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Information Management Specialist with extensive experience in information management, enterprise information governance, metadata governance, information lifecycle…
Added 9 hours ago
M
Cloud & AI Platform Sales Specialist
Microsoft
Toronto, ON
- Full-time
Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, Information Security, or related field AND 4+ years experience in…
Added 9 hours ago
EC
Power Systems Automation Specialist/ Spécialiste en automatisation des systèmes électriques
Eaton Corporation
Dartmouth, NS · Kitchener, ON · Milton, ON · Mississauga, ON · Ottawa, ON · Laval, QC
- Full-time
Eaton’s Electrical sector is currently seeking a Power System Automation Specialist. This position can be based at one of our listed Eaton location in Ontario, Quebec or Nova Scotia and…
Added 10 hours ago
SG
Drill & Blast Specialist
Skeena Gold + Silver
BC · Kitimat-Stikine A, BC
- Full-time
Reporting directly to the Mine Manager, the Drill & Blast Specialist supports the safe and efficient execution of drilling and blasting activities at the Eskay Creek open-pit mine. The role…
Added 10 hours ago
BH
Senior Solution Architect
BC Hydro
Burnaby, BC
- $131,100 to $165,800 CAD / year
- Full-time
Conduct key technology decision evaluations and present them to the Architecture Review Board (ARB) while collaborating with business stakeholders, Enterprise Architecture, application, and…
Added 10 hours ago
CS
Senior Solution Architect Workday , HCM & Financials
Canadian Standards Association
Toronto, ON
- Full-time
…products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental…
Added 10 hours ago
CS
Senior Technical Architect, Application Development & Support
Canadian Standards Association
Toronto, ON
- Full-time
…products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental…
Added 10 hours ago
A
Loss Prevention Specialist, WWOS SLP
Amazon
Brampton, ON
- Full-time
The Loss Prevention Specialist (LPS) is a key hourly associate position within Amazon Operations. The LPS leads the effort to efficiently and effectively oversee security services and asset…
Added 11 hours ago
C
Account Executive - Canada
Cisco
Calgary, AB
- Full-time
…for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security,…
Added 11 hours ago
W
IT Specialist II
WCB-Alberta
AB · Edmonton - Jarvis
- Full-time
…will focus on project and service delivery within the Business Technology Services (BTS) department. Reporting to the Team Lead, Application & Cloud Services, the IT Specialist II is…
Added 12 hours ago
UO
Technology / Facility Support Analyst, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Part-time
…distributed and supervised by the Facilities Team Lead and IT Support Specialist. Works independently, as part of a detached team, to ensure the safe, effective and efficient use of the…
Added 12 hours ago
W
IT Specialist II
WCB-Alberta
AB · Edmonton, AB
- $75,416 to $88,707 CAD / year
- Full-time
…will focus on project and service delivery within the Business Technology Services (BTS) department. Reporting to the Team Lead, Application & Cloud Services, the IT Specialist II is…
Added 12 hours ago
A
Bim Specialist
Actalent
Ottawa, ON
- $38 to $45 CAD / hour
- Full-time
…construction projects. The Intermediate/Experienced Electrical BIM Specialist / Coordinator plays a key role in aligning BIM deliverables with project schedules, supporting clash detection…
Added 13 hours ago
NG
Underground Automation Technician
New Gold Inc.
Emo, ON
- Full-time
The Underground Automation Specialist supports the safe, reliable and efficient operation of underground control and automation systems. Working closely with operations, maintenance and…
Added 13 hours ago
D
Senior Advisor, Management information
Desjardins
Aurora, ON · Mississauga, ON · Levis, QC · Montreal, QC
- Full-time
As a senior management information advisor, you help extract data and produce reports and indicators for the organization by developing and administering information systems. You analyze…
Added 13 hours ago
AI
Anti-money laundering (AML) Reporting Analyst
Alberta iGaming Corporation (AiGC)
AB · Edmonton, AB
- Full-time
…regulatory reporting, transaction analysis, and validation of information received from iGaming…
Added 13 hours ago
A
Security GRC Specialist
Aviso
Toronto, ON
- $105,000 to $125,000 CAD / year
- Full-time
We're looking to fill an opening with an experienced Security GRC Specialist to join our growing Security GRC team.

MSP Corp

Senior Support Specialist

Kingston, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 25, 2027
Working hours: 40 hours/week
Posting language: English
Posted: Oct 27, 2026

Original job description

Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels.  We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind - to ensure that we can deliver 100% any day, any time.  

As we continue to grow, we are looking for a Senior Support Specialist to join our MSP Corp team.

About the Role  

The Senior Support Specialist responsible for delivering expert assistance on technical inquiries, resolving both routine and complex issues and directing client requests to the appropriate channels. This role plays a key part in driving high levels of customer satisfaction through effective issue resolution and service coordination. As an integral member of the support team, the Specialist actively participates in daily huddles, coordinates onsite service delivery, identifies recurring trends, and provides mentorship to junior staff

Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m. (40 hours/week)
Work Mode: Hybrid or Remote
On-Call: Availability required

What You Will Do 

Recommend CRM/PSA software process improvements
Contribute to the maintenance of current Knowledge Base information
Establish priorities and help coordinate team efforts
Upgrade skills with training and certification
Provide assistance to other Support Specialists to isolate and resolve issues as needed.
Ensure resolutions are dealt with in accordance with service level agreements.
Validate fixes for issues that have been reported by customers.
Report to Service Delivery Supervisor and perform any other related tasks as required
Introductory calls to new customers
Implement installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts
Troubleshoot workstations, including e-mail, print, line of business applications, with limited server roles and identity management and their associated operating systems and software.
Troubleshoot security solutions, including firewall, anti-virus, and intrusion detection systems.
Troubleshoot all network hardware and equipment, including routers, switches, hubs, and UPSs.
Assist in the deployment of IT equipment, hardware and software upgrades as needed.
Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.

What We Are Looking For 

College diploma or university degree in an IT related field (equivalent experience is taken into consideration).
Microsoft, VMWare and CompTIA certifications an asset.
Strong technical knowledge of network and PC operating systems, including Windows.
Strong technical knowledge of current network hardware, protocols, and standards, including Windows OS, Networking, Server Platforms, Office 365, HP, SonicWALL, Fortinet switch and routers
Hands-on hardware troubleshooting experience.
Knowledge of applicable data privacy practices and laws.
Strong written and oral communication skills.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong interpersonal skills
Ability to conduct research into networking issues and products as required
Ability to present ideas in a user-friendly language
Proven analytical and problem-solving abilities.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Why Work at MSP Corp 

Benefits package. 
Dynamic work environment. 
Corporate gym discounts. 
Wellness day. 
Opportunities for growth and training.

Ready to make a difference? Join us and shape the future. Apply today! 

Diversity, Equity, and Inclusion: At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of divers backgrounds and perspectives and ensure a fair and inclusive recruitment process. 

Thank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.

Apply About employer

More about this job

Responsibilities

Resolve routine and complex technical issues, validate customer-reported fixes, and coordinate service delivery in accordance with service level agreements. Maintain support documentation and network asset records, assist with workstation and network deployments and troubleshooting, and mentor other support specialists.

Requirements

A college diploma or university degree in an IT-related field is sought, with equivalent experience considered; Microsoft, VMware, and CompTIA certifications are an asset. Candidates should have strong knowledge of Windows, networking, server platforms, Microsoft 365, and network hardware, along with hands-on troubleshooting experience, communication skills, and a customer-focused, analytical approach.

Skills

Technical Support
Customer Service
Windows Operating Systems
Networking
Server Platforms
Microsoft 365
Hardware Troubleshooting
Network Hardware
Firewall Troubleshooting
Antivirus and Intrusion Detection
Identity Management
Service Level Agreements
Problem Solving
Prioritization
Knowledge Base Maintenance
Mentoring

Benefits

Benefits Package
Corporate Gym Discounts
Wellness Day
Growth and Training Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Customer Satisfaction
Service Delivery
CRM
PSA Software
Knowledge Base
Service Level Agreements
Windows
Microsoft 365
VMware
CompTIA
Networking
Server Platforms
Identity Management
HP
SonicWall
Fortinet
Routers
Switches
Hubs
UPS
Firewalls
Antivirus
Intrusion Detection Systems
Workstation Hardware
Peripheral Devices
Network Asset Management
Data Privacy
Hardware Troubleshooting
IT Equipment Deployment

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