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Added 8 mins ago
A
Store Manager
Ardene
Owen Sound, ON
- Full-time
The temporary Store Manager works with the District Supervisor to oversee all store operations, as well as plan & execute strategies to drive sales and profitability. The Store Manager is…
Added 8 mins ago
JS
Shipper/Receiver
JFE Shoji Power Canada Inc.
Burlington, ON
- Full-time
JSC is seeking a Shipper/Receiver to join our growing team. Reporting to the Shipping/Receiving Supervisor, the Shipper/Receiver will check shipments received against bills of lading,…
Added 8 mins ago
P&
Warehouse Supervisor
Parrish & Heimbecker, Limited
Hamilton, ON
- Full-time
We are seeking a Warehouse Supervisor to join our P&H Milling team. This role is responsible for all inventory, warehousing, and distribution activities. This role manages inbound and…
Added 8 mins ago
R|
Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Maintains and updates regularly the study lab kit inventory logs, destroys expired kits and requests study kits as needed,
Added 8 mins ago
LI
Field Service Specialist
LGG Industrial
Oshawa, ON
- Full-time
…warehouse tasks, as trained and required. Reports to Field Service Supervisor or Branch…
Added 8 mins ago
Driver Merchandiser
CONA Services
Sydney, NS
Reporting to the Warehouse Supervisor or Manager, Coke Canada Bottling Driver Merchandisers (or Bulk Drivers) are responsible for delivery of pre-ordered product to assigned accounts,…
Added 8 mins ago
Driver Merchandiser
CONA Services
Sydney, NS
Reporting to the Warehouse Supervisor or Manager, Coke Canada Bottling Driver Merchandisers (or Bulk Drivers) are responsible for delivery of pre-ordered product to assigned accounts,…
Added 23 mins ago
HB
Housekeeping Attendant
Horseshoe Bay Resort
Edmonton, AB
- Part-time
16. Monitor feeder information on washers, make sure all drums are full, and report any irregularities to immediate supervisor.
Added 23 mins ago
SD
Front Store Supervisor, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Calgary, AB
- Part-time
Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures
Added 23 mins ago
KS
Supervisor I
kate spade new york
AB · Ksny West Edmonton Mall
- Full-time
The Supervisor supports store leadership by creating a customer-first, high-energy sales environment with exceptional floor supervision. This role drives store productivity and…
Added 38 mins ago
P&
Production Supervisor
Parrish & Heimbecker, Limited
ON · Inkerman, ON
- Full-time
We are seeking a Production Supervisor to join our New-Life Mills team. The Production Supervisor will lead daily plant operations, including staffing, production scheduling, inventory…
Added 38 mins ago
SC
Full Time PG 3 Front- End Supervisor Salt Spring Island
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Saltspring Island, BC
- Full-time
The front-end supervisor is required to deliver exceptional customer service at all times.
Added 38 mins ago
P
Retail Supervisor - Full Time (Marche Centrale)
PUMA
Outlet Marche Centrale
- Full-time
Responsible for achieving or exceeding inventory and shrink goals; manage physical inventory counts,
Added 38 mins ago
Barista
Freson Bros.
Peace River, AB
Assist Starbucks Manager and Supervisor with:
Added 38 mins ago
Housekeeping Supervisor
Northland Properties
Halifax, NS
The successful candidates will have experience as Housekeeping/Guest Services Supervisor in a similar property environment. Responsibilities include (but not limited to):
Added 38 mins ago
Shipper Night Shift - 11pm to 7am
Mitchell Plastics
Kitchener, ON
Reporting to the Logistics Supervisor, the Shipper is responsible for the accurate staging of shipments as per customer requirements, preparing shipping documentation, loading and unloading…
Added 38 mins ago
DT
Assistant Manager I
Dollar Tree Stores
Edmonton, AB
- Part-time
…perform any other related duties as may be required by their…
Added 38 mins ago
P&
Facility Assistant III
Parrish & Heimbecker, Limited
MB · Rathwell, MB
- Full-time
Assist the Operations Manager in mentoring and educating Facility Assistants in grading, inventory management and safety practices
Added 38 mins ago
A
Store Manager
Ardene
Delta, BC
- Full-time
The Store Manager works with the District Supervisor to oversee all store operations, as well as plan & execute strategies to drive sales and profitability. The Store Manager is responsible…
Added 38 mins ago
TH
SUPERVISEUR 26/27
The Home Depot Canada
AB · Edmonton, AB
- Full-time
Reviewing sales & other reports while working with assistant manager to make recommendations for improvement on; inventory, overhead organization and cross merchandising in order to drive…
Added 38 mins ago
BG
Site Supervisor
Brandt Group of Companies
Zehner
- Full-time
…invoice processing, procurement of materials, and tool and asset inventory management. The position also involves preparing project estimates, overseeing property and facility maintenance,…
Added 38 mins ago
BG
Paint Leadhand
Brandt Group of Companies
Zehner
- Full-time
Maintain the tool boards and their inventory.
Added 53 mins ago
JS
Shipper/Receiver
JFE Shoji Power Canada Inc.
Burlington, ON
- Full-time
JSC is seeking a Shipper/Receiver to join our growing team. Reporting to the Shipping/Receiving Supervisor, the Shipper/Receiver will check shipments received against bills of lading,…
Added 53 mins ago
AOC Snow Removal Labourer
Tr’ondëk Hwëch’in Government
Dawson City, YT
Reporting to the Assets & Camps Supervisor, the position is responsible for providing services of snow removal to various TH asset buildings. The incumbent must be fully available to…
Added 53 mins ago
M
Auxiliary Equipment & Yard Manager
Mammoet
Edmonton, AB
- Full-time
The role provides overall direction and accountability for yard governance, asset readiness, inventory accuracy in SAP, regulatory compliance (including applicable OH&S, CSA Z-150, and ASME…

MSP Corp

Senior Support Specialist

Kingston, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 25, 2027
Working hours: 40 hours/week
Posting language: English
Posted: Oct 27, 2026

Original job description

Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels.  We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind - to ensure that we can deliver 100% any day, any time.  

As we continue to grow, we are looking for a Senior Support Specialist to join our MSP Corp team.

About the Role  

The Senior Support Specialist responsible for delivering expert assistance on technical inquiries, resolving both routine and complex issues and directing client requests to the appropriate channels. This role plays a key part in driving high levels of customer satisfaction through effective issue resolution and service coordination. As an integral member of the support team, the Specialist actively participates in daily huddles, coordinates onsite service delivery, identifies recurring trends, and provides mentorship to junior staff

Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m. (40 hours/week)
Work Mode: Hybrid or Remote
On-Call: Availability required

What You Will Do 

Recommend CRM/PSA software process improvements
Contribute to the maintenance of current Knowledge Base information
Establish priorities and help coordinate team efforts
Upgrade skills with training and certification
Provide assistance to other Support Specialists to isolate and resolve issues as needed.
Ensure resolutions are dealt with in accordance with service level agreements.
Validate fixes for issues that have been reported by customers.
Report to Service Delivery Supervisor and perform any other related tasks as required
Introductory calls to new customers
Implement installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts
Troubleshoot workstations, including e-mail, print, line of business applications, with limited server roles and identity management and their associated operating systems and software.
Troubleshoot security solutions, including firewall, anti-virus, and intrusion detection systems.
Troubleshoot all network hardware and equipment, including routers, switches, hubs, and UPSs.
Assist in the deployment of IT equipment, hardware and software upgrades as needed.
Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.

What We Are Looking For 

College diploma or university degree in an IT related field (equivalent experience is taken into consideration).
Microsoft, VMWare and CompTIA certifications an asset.
Strong technical knowledge of network and PC operating systems, including Windows.
Strong technical knowledge of current network hardware, protocols, and standards, including Windows OS, Networking, Server Platforms, Office 365, HP, SonicWALL, Fortinet switch and routers
Hands-on hardware troubleshooting experience.
Knowledge of applicable data privacy practices and laws.
Strong written and oral communication skills.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong interpersonal skills
Ability to conduct research into networking issues and products as required
Ability to present ideas in a user-friendly language
Proven analytical and problem-solving abilities.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Why Work at MSP Corp 

Benefits package. 
Dynamic work environment. 
Corporate gym discounts. 
Wellness day. 
Opportunities for growth and training.

Ready to make a difference? Join us and shape the future. Apply today! 

Diversity, Equity, and Inclusion: At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of divers backgrounds and perspectives and ensure a fair and inclusive recruitment process. 

Thank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.

Apply About employer

More about this job

Responsibilities

Resolve routine and complex technical issues, validate customer-reported fixes, and coordinate service delivery in accordance with service level agreements. Maintain support documentation and network asset records, assist with workstation and network deployments and troubleshooting, and mentor other support specialists.

Requirements

A college diploma or university degree in an IT-related field is sought, with equivalent experience considered; Microsoft, VMware, and CompTIA certifications are an asset. Candidates should have strong knowledge of Windows, networking, server platforms, Microsoft 365, and network hardware, along with hands-on troubleshooting experience, communication skills, and a customer-focused, analytical approach.

Skills

Technical Support
Customer Service
Windows Operating Systems
Networking
Server Platforms
Microsoft 365
Hardware Troubleshooting
Network Hardware
Firewall Troubleshooting
Antivirus and Intrusion Detection
Identity Management
Service Level Agreements
Problem Solving
Prioritization
Knowledge Base Maintenance
Mentoring

Benefits

Benefits Package
Corporate Gym Discounts
Wellness Day
Growth and Training Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Customer Satisfaction
Service Delivery
CRM
PSA Software
Knowledge Base
Service Level Agreements
Windows
Microsoft 365
VMware
CompTIA
Networking
Server Platforms
Identity Management
HP
SonicWall
Fortinet
Routers
Switches
Hubs
UPS
Firewalls
Antivirus
Intrusion Detection Systems
Workstation Hardware
Peripheral Devices
Network Asset Management
Data Privacy
Hardware Troubleshooting
IT Equipment Deployment

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