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GC
Category lead
Glencore Canada
Laval, QC
- Full-time
Reporting to the Senior Category Lead, you will play a critical role in shaping procurement decisions and delivering strategic outcomes that support Glencore's operational and commercial…
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Y
Talent Acquisition - Technical and Sales (B2B)
YuJa
Toronto, ON · North York, ON
- $50,000 to $55,000 CAD / year
- Full-time
Strategically and creatively source passive candidates for senior and specialized roles using LinkedIn Recruiter, referrals, job postings, cold outreach, and ATS tools
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IG
Intermediate Performance Engineer
Insight Global
Toronto, ON · North York, ON
- $40 to $45 CAD / hour
- Contract
…properties. This individual will report to the DevOps, SRE and QA senior Manager and work alongside the development lead. The ideal candidate will be self-driven and able to problem-solve…
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D
Java Developer
Dexian
Mississauga, ON
- Other
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Clarity Recruitment
Toronto, ON · Greater Toronto Area, Canada
- Full-time
In this role, you'll build relationships with CFOs and senior finance leaders, develop new business, and become a trusted partner to clients navigating growth, transformation, and change.…
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RI
Senior SDET – iOS Automation (Xcode, XCUI, Python/Java)
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- Contract
Job role: Senior SDET – iOS Automation (Xcode, XCUI, Python/Java)
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Mississauga, ON
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LS
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Toronto, ON · North York, ON
- $80 to $90 CAD / hour
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…skills suitable for a diverse range of audiences including senior…
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RI
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Toronto, ON · Scarborough, ON
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DC
Temporary Contract: 0.7FTE Psychologist/Psychological Associate
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…consultation services under direct clinical supervision by a Senior Psychologist or designate, per the requirements of the regulatory…
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RI
Senior SDET – iOS Automation (Xcode, XCUI, Python/Java)
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FS
Senior Python Developer
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Mississauga, ON
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DC
2.0FTE Psychologist/Psychological Associate/Psychoeducational Consultant
Dufferin-Peel Catholic District School Board
Mississauga, ON
- Part-time
…consultation services under direct clinical supervision by a Senior Psychologist or designate, per the requirements of the regulatory…
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MF
Financial Data & BI Analyst
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Property Field Adjuster, Hybrid- Winnipeg, Manitoba, Canada
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Your claims load is driven by senior executives and business development staff from coast to coast
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Assistant Store Manager - McArthurGlen
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Richmond, BC
- $51,200 to $56,900 CAD / year
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AS
Senior Business Analyst
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AB · Edmonton, AB
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MC
Senior Estimator - Electrical Utilites
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MatchBox Consulting Group is currently seeking a Senior Electrical Estimator to join our client, an established contractor delivering electrical utility, infrastructure, and industrial…
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IR
In-House Counsel, Insurance & Litigation
Impact Recruitment
Calgary, AB
- Full-time
…Western Canada. The successful candidate will work closely with senior legal leadership, claims professionals, and external counsel while taking ownership of a varied portfolio of legal…
Added 15 mins ago
D
Senior Financial Accountant
d393669d-9d56-4e40-b1be-72d80a279bf9
Calgary, AB
- $70,000 to $100,000 CAD / year
- Full-time
We are seeking a highly motivated and experienced Senior Financial Accountant. In this role, you will be responsible for proper month-end closing, reconciling subledger accounts to general…
Added 15 mins ago
ES
Customer Success Manager (Budget)
Euna Solutions
ON · Oakville, Ontario
- Full-time
Collaborate with senior Customer Success Managers and cross-functional teams, including sales, marketing, and product development, to ensure customers receive exceptional service.
Added 15 mins ago
B
Senior / Lead Product Manager - New Verticals
Baselane
Toronto, ON
- Full-time

MSP Corp

Senior Support Specialist

Kingston, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Apr 25, 2027
Working hours: 40 hours/week
Posting language: English
Posted: Oct 27, 2026

Original job description

Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels.  We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind - to ensure that we can deliver 100% any day, any time.  

As we continue to grow, we are looking for a Senior Support Specialist to join our MSP Corp team.

About the Role  

The Senior Support Specialist responsible for delivering expert assistance on technical inquiries, resolving both routine and complex issues and directing client requests to the appropriate channels. This role plays a key part in driving high levels of customer satisfaction through effective issue resolution and service coordination. As an integral member of the support team, the Specialist actively participates in daily huddles, coordinates onsite service delivery, identifies recurring trends, and provides mentorship to junior staff

Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m. (40 hours/week)
Work Mode: Hybrid or Remote
On-Call: Availability required

What You Will Do 

Recommend CRM/PSA software process improvements
Contribute to the maintenance of current Knowledge Base information
Establish priorities and help coordinate team efforts
Upgrade skills with training and certification
Provide assistance to other Support Specialists to isolate and resolve issues as needed.
Ensure resolutions are dealt with in accordance with service level agreements.
Validate fixes for issues that have been reported by customers.
Report to Service Delivery Supervisor and perform any other related tasks as required
Introductory calls to new customers
Implement installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts
Troubleshoot workstations, including e-mail, print, line of business applications, with limited server roles and identity management and their associated operating systems and software.
Troubleshoot security solutions, including firewall, anti-virus, and intrusion detection systems.
Troubleshoot all network hardware and equipment, including routers, switches, hubs, and UPSs.
Assist in the deployment of IT equipment, hardware and software upgrades as needed.
Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.

What We Are Looking For 

College diploma or university degree in an IT related field (equivalent experience is taken into consideration).
Microsoft, VMWare and CompTIA certifications an asset.
Strong technical knowledge of network and PC operating systems, including Windows.
Strong technical knowledge of current network hardware, protocols, and standards, including Windows OS, Networking, Server Platforms, Office 365, HP, SonicWALL, Fortinet switch and routers
Hands-on hardware troubleshooting experience.
Knowledge of applicable data privacy practices and laws.
Strong written and oral communication skills.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong interpersonal skills
Ability to conduct research into networking issues and products as required
Ability to present ideas in a user-friendly language
Proven analytical and problem-solving abilities.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Why Work at MSP Corp 

Benefits package. 
Dynamic work environment. 
Corporate gym discounts. 
Wellness day. 
Opportunities for growth and training.

Ready to make a difference? Join us and shape the future. Apply today! 

Diversity, Equity, and Inclusion: At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of divers backgrounds and perspectives and ensure a fair and inclusive recruitment process. 

Thank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.

Apply About employer

More about this job

Responsibilities

Resolve routine and complex technical issues, validate customer-reported fixes, and coordinate service delivery in accordance with service level agreements. Maintain support documentation and network asset records, assist with workstation and network deployments and troubleshooting, and mentor other support specialists.

Requirements

A college diploma or university degree in an IT-related field is sought, with equivalent experience considered; Microsoft, VMware, and CompTIA certifications are an asset. Candidates should have strong knowledge of Windows, networking, server platforms, Microsoft 365, and network hardware, along with hands-on troubleshooting experience, communication skills, and a customer-focused, analytical approach.

Skills

Technical Support
Customer Service
Windows Operating Systems
Networking
Server Platforms
Microsoft 365
Hardware Troubleshooting
Network Hardware
Firewall Troubleshooting
Antivirus and Intrusion Detection
Identity Management
Service Level Agreements
Problem Solving
Prioritization
Knowledge Base Maintenance
Mentoring

Benefits

Benefits Package
Corporate Gym Discounts
Wellness Day
Growth and Training Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Customer Satisfaction
Service Delivery
CRM
PSA Software
Knowledge Base
Service Level Agreements
Windows
Microsoft 365
VMware
CompTIA
Networking
Server Platforms
Identity Management
HP
SonicWall
Fortinet
Routers
Switches
Hubs
UPS
Firewalls
Antivirus
Intrusion Detection Systems
Workstation Hardware
Peripheral Devices
Network Asset Management
Data Privacy
Hardware Troubleshooting
IT Equipment Deployment

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