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Added 8 mins ago
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ServiceNow AIOps Architect / Toronto, ON / Onsite - (FTE)
AceStack
Toronto, ON
- Full-time
Maintain architecture documentation, architecture decision records, reusable design patterns, and operational support models.
Added 8 mins ago
P&
Dairy Sales Specialist
Parrish & Heimbecker, Limited
Cambridge, ON
- Full-time
New-Life Mills: New-Life Mills has been a leader in livestock nutrition since 1964, providing feed solutions that support healthy, productive animals. With a focus on research, quality…
Added 8 mins ago
GW
Enterprise Applications Specialist
Gowling WLG
Ottawa, ON
- $80,000 to $90,000 CAD / year
- Full-time
The Enterprise Applications Specialist is a senior technical resource responsible for the reliability, security, integration, and continuous improvement of the Firm’s enterprise application…
Added 8 mins ago
GW
Enterprise Applications Specialist
Gowling WLG
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
The Enterprise Applications Specialist is a senior technical resource responsible for the reliability, security, integration, and continuous improvement of the Firm’s enterprise application…
Added 8 mins ago
GW
Enterprise Applications Specialist
Gowling WLG
Waterloo, ON
- $80,000 to $90,000 CAD / year
- Full-time
The Enterprise Applications Specialist is a senior technical resource responsible for the reliability, security, integration, and continuous improvement of the Firm’s enterprise application…
Added 9 mins ago
LI
Safety Specialist
Leavitt Industrial Group
Coquitlam, BC
- Full-time
…have grown into a distinct group of aligned companies that support a broad spectrum of industrial sectors. Our approach is steady and proven. We acquire and support businesses with strong…
Added 9 mins ago
IP
Events Specialist
Indigenous Perspectives Society
Vancouver, BC
- Full-time
The Events Specialist is a unionized position with the Health Services and Support – Community Subsector Association. The rate of pay is between $31.98 – $33.84 per hour.
Added 9 mins ago
GW
Enterprise Applications Specialist
Gowling WLG
Hamilton, ON
- $80,000 to $90,000 CAD / year
- Full-time
The Enterprise Applications Specialist is a senior technical resource responsible for the reliability, security, integration, and continuous improvement of the Firm’s enterprise application…
Added 23 mins ago
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Project Procurement Specialist
Propak
Airdrie, AB
- Full-time
The Procurement Specialist is accountable for managing the end-to-end procurement process for complex, high-value, or strategically important oil and gas fabrication projects. This role…
Added 38 mins ago
AI
System & API Gateway Support Specialist
Aptino, Inc.
ON · Ontario, Canada
- Contract
WE’RE HIRING | System & API Gateway Support Specialist
Added 38 mins ago
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System Configuration Specialist / Spécialiste en configuration de systèmes (CS002)
Potenco
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Reporting to the Regional Installation Manager, the System Configuration Specialist plays a key role in supporting Our Client's operations by configuring, troubleshooting, and maintaining…
Added 54 mins ago
CL
Technical Specialist - Inside Sales
Contrôles Laurentide / Laurentide Controls
Kirkland, QC
- Full-time
…role in driving sales by providing technical expertise and support to our clients throughout the sales process. Your primary responsibility will be to understand customer needs, communicate…
Added 54 mins ago
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Field Computer Support Specialist
U-Haul
Dartmouth, NS
- Full-time
…technology, consider becoming U-Haul’s newest Field Computer Specialist. In this role you will be responsible for all computer and security systems in your area, traveling from place to…
Added 1 hour ago
MC
Senior Support Specialist
MSP Corp
Kingston, ON
- Full-time
As we continue to grow, we are looking for a Senior Support Specialist to join our MSP Corp team.
Added 1 hour ago
DC
Chinese Social Media Marketing Specialist (Intern)
DV8 Communication
Richmond Hill, ON
- Full-time
The Chinese Social Media Marketing Specialist is responsible for coordinating the internal & external communications with a focus on handling mainstream social media and/or advertising…
Added 1 hour ago
BO
Accounts Payable Specialist
Building Ontario Fund
Toronto, ON
- Full-time
Building Ontario Fund (BOF) is seeking a full-time Accounts Payable Specialist (This job posting represents an existing vacancy.)
Added 1 hour ago
MC
Senior Support Specialist
MSP Corp
Ottawa, ON
- Full-time
As we continue to grow, we are looking for a Senior Support Specialist to join our MSP Corp team.
Added 1 hour ago
MC
Senior Support Specialist
MSP Corp
Toronto, ON
- Full-time
As we continue to grow, we are looking for a Senior Support Specialist to join our MSP Corp team.
Added 1 hour ago
GW
Enterprise Applications Specialist
Gowling WLG
Vancouver, BC
- $80,000 to $90,000 CAD / year
- Full-time
The Enterprise Applications Specialist is a senior technical resource responsible for the reliability, security, integration, and continuous improvement of the Firm’s enterprise application…
Added 1 hour ago
UO
Bioinformatics Specialist
University of British Columbia
Vancouver, BC · PHSA | BC Children's Hospital Research Institute - North Block (BCRI CMMT) (BCHRIN)
- $8,810.92 to $13,202.5 CAD / month
- Full-time
The Bioinformatics Specialist is responsible for developing and overseeing the Core, including establishing and utilizing centralized analysis pipelines, conducting bioinformatics-based…
Added 1 hour ago
M
Marketing Cloud Specialist
Medcan
Toronto, ON
- $85,122 to $117,042.75 CAD / year
- Full-time
As a member of Medcan's Lifecycle Marketing team, the Specialist, Salesforce Marketing Cloud, is responsible for the hands-on execution, administration, and optimization of our marketing…
Added 1 hour ago
Customer Data & Identity Specialist (CDP/CRM ecosystem)
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
The Customer Data & Identity Specialist is responsible for defining, maintaining, and optimizing the unified customer profile across the organization’s CDP. This role owns the data schema,…
Added 1 hour ago
PC
Benefits Consultant
People Corporation
Burnaby, BC · BC - PC Lougheed - Burnaby
- Full-time
Thorough knowledge of group insurance, retirement and related product sales and client service and support
Added 1 hour ago
Adjuster Level 1, Property Claims
Heartland Mutual Insurance
Kitchener, ON
Identify potential recovery opportunities and refer qualified files to the Recovery Specialist for subrogation action.
Added 1 hour ago
Information Technology (IT) Support Specialist
AirSprint
Calgary, AB
…and problem-solving skills to join our team. As a Technology Support Specialist, you will play deliver hands on support across the organization. While performing this role, you will…

MSP Corp

Senior Support Specialist

Kingston, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Apr 25, 2027
Working hours: 40 hours/week
Posting language: English
Posted: Oct 27, 2026

Original job description

Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels.  We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind - to ensure that we can deliver 100% any day, any time.  

As we continue to grow, we are looking for a Senior Support Specialist to join our MSP Corp team.

About the Role  

The Senior Support Specialist responsible for delivering expert assistance on technical inquiries, resolving both routine and complex issues and directing client requests to the appropriate channels. This role plays a key part in driving high levels of customer satisfaction through effective issue resolution and service coordination. As an integral member of the support team, the Specialist actively participates in daily huddles, coordinates onsite service delivery, identifies recurring trends, and provides mentorship to junior staff

Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m. (40 hours/week)
Work Mode: Hybrid or Remote
On-Call: Availability required

What You Will Do 

Recommend CRM/PSA software process improvements
Contribute to the maintenance of current Knowledge Base information
Establish priorities and help coordinate team efforts
Upgrade skills with training and certification
Provide assistance to other Support Specialists to isolate and resolve issues as needed.
Ensure resolutions are dealt with in accordance with service level agreements.
Validate fixes for issues that have been reported by customers.
Report to Service Delivery Supervisor and perform any other related tasks as required
Introductory calls to new customers
Implement installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts
Troubleshoot workstations, including e-mail, print, line of business applications, with limited server roles and identity management and their associated operating systems and software.
Troubleshoot security solutions, including firewall, anti-virus, and intrusion detection systems.
Troubleshoot all network hardware and equipment, including routers, switches, hubs, and UPSs.
Assist in the deployment of IT equipment, hardware and software upgrades as needed.
Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.

What We Are Looking For 

College diploma or university degree in an IT related field (equivalent experience is taken into consideration).
Microsoft, VMWare and CompTIA certifications an asset.
Strong technical knowledge of network and PC operating systems, including Windows.
Strong technical knowledge of current network hardware, protocols, and standards, including Windows OS, Networking, Server Platforms, Office 365, HP, SonicWALL, Fortinet switch and routers
Hands-on hardware troubleshooting experience.
Knowledge of applicable data privacy practices and laws.
Strong written and oral communication skills.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong interpersonal skills
Ability to conduct research into networking issues and products as required
Ability to present ideas in a user-friendly language
Proven analytical and problem-solving abilities.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Why Work at MSP Corp 

Benefits package. 
Dynamic work environment. 
Corporate gym discounts. 
Wellness day. 
Opportunities for growth and training.

Ready to make a difference? Join us and shape the future. Apply today! 

Diversity, Equity, and Inclusion: At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of divers backgrounds and perspectives and ensure a fair and inclusive recruitment process. 

Thank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.

Apply About employer

More about this job

Responsibilities

Resolve routine and complex technical issues, validate customer-reported fixes, and coordinate service delivery in accordance with service level agreements. Maintain support documentation and network asset records, assist with workstation and network deployments and troubleshooting, and mentor other support specialists.

Requirements

A college diploma or university degree in an IT-related field is sought, with equivalent experience considered; Microsoft, VMware, and CompTIA certifications are an asset. Candidates should have strong knowledge of Windows, networking, server platforms, Microsoft 365, and network hardware, along with hands-on troubleshooting experience, communication skills, and a customer-focused, analytical approach.

Skills

Technical Support
Customer Service
Windows Operating Systems
Networking
Server Platforms
Microsoft 365
Hardware Troubleshooting
Network Hardware
Firewall Troubleshooting
Antivirus and Intrusion Detection
Identity Management
Service Level Agreements
Problem Solving
Prioritization
Knowledge Base Maintenance
Mentoring

Benefits

Benefits Package
Corporate Gym Discounts
Wellness Day
Growth and Training Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Customer Satisfaction
Service Delivery
CRM
PSA Software
Knowledge Base
Service Level Agreements
Windows
Microsoft 365
VMware
CompTIA
Networking
Server Platforms
Identity Management
HP
SonicWall
Fortinet
Routers
Switches
Hubs
UPS
Firewalls
Antivirus
Intrusion Detection Systems
Workstation Hardware
Peripheral Devices
Network Asset Management
Data Privacy
Hardware Troubleshooting
IT Equipment Deployment

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