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Added 8 mins ago
AC
Housekeeping Supervisor- Remote Lodge Chapleau, ON
Aramark Canada
Chapleau, ON
- Full-time
Housekeeping Supervisor - New Lodge Opening Near Chapleau, ON
Added 8 mins ago
W
Maintenance Supervisor (Manufacturing)
Wonderbrands
Concord, ON
- Other
The Maintenance Leader - Supervisor assumes the role of a technical leader and has overall responsibility of the maintenance team for ensuring timely and quality repair of equipment,…
Added 8 mins ago
E
Team Manager
Evolution
Burnaby, BC
- Full-time
…floor supervision from pit stations, the manager on duty/floor supervisor is expected to complete several floor walks a shift to ensure all staff follow the workplace rules, deal with…
Added 8 mins ago
D
Superviseur des services alimentaires
Dexterra
Sainte-Anne-de-Bellevue, QC
- Full-time
The Food Service Supervisor assists the department manager in coordinating the activities of food service associates, while maintaining the highest standards and levels of customer service.…
Added 22 mins ago
CO
Outreach Worker II
City of Grande Prairie
Grande Prairie, AB
- Full-time
The standard workweek consists of an average of 40 hours, with the specific schedule being determined by the immediate supervisor.
Added 22 mins ago
IH
Business Partner, Indigenous Employee Experience
Interior Health Authority
Kelowna, BC
- Full-time
Added 22 mins ago
IH
Lead | Equitable People Practices
Interior Health Authority
Kelowna, BC
- Full-time
…identified hazards, unsafe conditions or incidents to the manager or supervisor…
Added 22 mins ago
IH
Lead | Accessibility
Interior Health Authority
Kelowna, BC
- Full-time
…identified hazards, unsafe conditions or incidents to the manager or supervisor…
Added 22 mins ago
IH
Person and Family Centered Care Coordinator
Interior Health Authority
Kelowna, BC
- Full-time
…identified hazards, unsafe conditions or incidents to the manager or supervisor…
Added 22 mins ago
IH
Power Engineer | Maintenance Supervisor
Interior Health Authority
Summerland, BC
- Full-time
Power Engineer | Maintenance Supervisor - Join Our Team in Summerland, B.C.!
Added 22 mins ago
FC
GTS Operations Supervisor
FedEx Canada
Richmond, BC
- Full-time
This is an on-site frontline supervisor position that supports the FedEx Safety Above All Culture and manages specific day-to-day operations and an assigned staff. The GTS Ops Supervisor…
Added 22 mins ago
IH
Clinical Specialist
Interior Health Authority
Vernon, BC
- Full-time
…identified hazards, unsafe conditions or incidents to the manager or supervisor…
Added 23 mins ago
PA
Automotive Master Service Technician - Hyundai
Pfaff Automotive Partners Inc.
Woodbridge, ON
- Full-time
Confirm findings with supervisor to determine whether to repair or replace unit
Added 38 mins ago
B
Cleaning Supervisor
BGIS
Medicine Hat, AB
- Full-time
The Area Cleaning Supervisor is responsible for the effective operations of the cleaning service through planning, quality control and management of the site Cleaners. Reporting to the…
Added 53 mins ago
FA
Departure Control Coordinator
Flair Airlines
Toronto, ON
- Full-time
…reliable flight departures across the network. Reporting to the Supervisor, Departure Control Systems, the Departure Control Coordinator (DCC) is responsible for monitoring and managing…
Added 53 mins ago
B
Cleaner
BGIS
Barrhead, AB
- Part-time
Key Responsibilities: Functioning as a core member of the operational team and reporting to the Manager/ Supervisor as a Cleaner you may be required to perform some of the following tasks…
Added 53 mins ago
CC
Driver Merchandiser
Coca-Cola Canada Bottling Limited
North Sydney, NS
- Full-time
Reporting to the Warehouse Supervisor or Manager, Coke Canada Bottling Driver Merchandisers (or Bulk Drivers) are responsible for delivery of pre-ordered product to assigned accounts,…
Added 53 mins ago
BM
Supervisor, Mountain Adventures - Winter - Full-Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
The Supervisor is responsible for assist with the training content and day to day operational support of the winter attractions which includes Woodview Skating, Big Dipper Tubing, and…
Added 53 mins ago
PH
Diet Clerk, Patient Food Services, C&W (Casual)
Provincial Health Services Authority
Vancouver, BC
- Part-time
Under the close supervision of the Dietary Technician/Supervisor, the Diet Clerk receives patient orders using a pre-populated menu and submits the order for preparation, ensuring that…
Added 53 mins ago
FC
Operations Supervisor
FedEx Canada
Squamish, BC
- Part-time
This is a frontline supervisor position that supports the FedEx Express (FXE) Safety Above All Culture and manages specific day-to-day sort operations and assigned Cargo Handlers (CH) staff…
Added 53 mins ago
P
Materials and Logistics Supervisor
ProAmpac
Whitby, ON
- Full-time
As our Materials and Logistics Supervisor, you’ll help connect every part of the supply chain - from incoming materials to finished-goods delivery. Your leadership will directly support…
Added 53 mins ago
Q
Service Representative (Warranty), serviceQ
Qualico
AB · Edmonton, AB
- Full-time
Liaising internally with Field service supervisor as needed, to determine validity of service requests.
Added 53 mins ago
TH
Front End Associate Part Time - 7052 Regina
The Home Depot
Regina, SK
- Part-time
Added 53 mins ago
UO
TA (CUPE) - DTO6106 A - Winter 2027
University of Ottawa
Ottawa, ON
- Part-time
Added 53 mins ago
UO
TA (CUPE) - TA DTO6160 A - Winter 2027
University of Ottawa
Ottawa, ON
- Part-time

MSP Corp

Senior Support Specialist

Kingston, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 25, 2027
Working hours: 40 hours/week
Posting language: English
Posted: Oct 27, 2026

Original job description

Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels.  We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind - to ensure that we can deliver 100% any day, any time.  

As we continue to grow, we are looking for a Senior Support Specialist to join our MSP Corp team.

About the Role  

The Senior Support Specialist responsible for delivering expert assistance on technical inquiries, resolving both routine and complex issues and directing client requests to the appropriate channels. This role plays a key part in driving high levels of customer satisfaction through effective issue resolution and service coordination. As an integral member of the support team, the Specialist actively participates in daily huddles, coordinates onsite service delivery, identifies recurring trends, and provides mentorship to junior staff

Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m. (40 hours/week)
Work Mode: Hybrid or Remote
On-Call: Availability required

What You Will Do 

Recommend CRM/PSA software process improvements
Contribute to the maintenance of current Knowledge Base information
Establish priorities and help coordinate team efforts
Upgrade skills with training and certification
Provide assistance to other Support Specialists to isolate and resolve issues as needed.
Ensure resolutions are dealt with in accordance with service level agreements.
Validate fixes for issues that have been reported by customers.
Report to Service Delivery Supervisor and perform any other related tasks as required
Introductory calls to new customers
Implement installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts
Troubleshoot workstations, including e-mail, print, line of business applications, with limited server roles and identity management and their associated operating systems and software.
Troubleshoot security solutions, including firewall, anti-virus, and intrusion detection systems.
Troubleshoot all network hardware and equipment, including routers, switches, hubs, and UPSs.
Assist in the deployment of IT equipment, hardware and software upgrades as needed.
Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.

What We Are Looking For 

College diploma or university degree in an IT related field (equivalent experience is taken into consideration).
Microsoft, VMWare and CompTIA certifications an asset.
Strong technical knowledge of network and PC operating systems, including Windows.
Strong technical knowledge of current network hardware, protocols, and standards, including Windows OS, Networking, Server Platforms, Office 365, HP, SonicWALL, Fortinet switch and routers
Hands-on hardware troubleshooting experience.
Knowledge of applicable data privacy practices and laws.
Strong written and oral communication skills.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong interpersonal skills
Ability to conduct research into networking issues and products as required
Ability to present ideas in a user-friendly language
Proven analytical and problem-solving abilities.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Why Work at MSP Corp 

Benefits package. 
Dynamic work environment. 
Corporate gym discounts. 
Wellness day. 
Opportunities for growth and training.

Ready to make a difference? Join us and shape the future. Apply today! 

Diversity, Equity, and Inclusion: At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of divers backgrounds and perspectives and ensure a fair and inclusive recruitment process. 

Thank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.

Apply About employer

More about this job

Responsibilities

Resolve routine and complex technical issues, validate customer-reported fixes, and coordinate service delivery in accordance with service level agreements. Maintain support documentation and network asset records, assist with workstation and network deployments and troubleshooting, and mentor other support specialists.

Requirements

A college diploma or university degree in an IT-related field is sought, with equivalent experience considered; Microsoft, VMware, and CompTIA certifications are an asset. Candidates should have strong knowledge of Windows, networking, server platforms, Microsoft 365, and network hardware, along with hands-on troubleshooting experience, communication skills, and a customer-focused, analytical approach.

Skills

Technical Support
Customer Service
Windows Operating Systems
Networking
Server Platforms
Microsoft 365
Hardware Troubleshooting
Network Hardware
Firewall Troubleshooting
Antivirus and Intrusion Detection
Identity Management
Service Level Agreements
Problem Solving
Prioritization
Knowledge Base Maintenance
Mentoring

Benefits

Benefits Package
Corporate Gym Discounts
Wellness Day
Growth and Training Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Customer Satisfaction
Service Delivery
CRM
PSA Software
Knowledge Base
Service Level Agreements
Windows
Microsoft 365
VMware
CompTIA
Networking
Server Platforms
Identity Management
HP
SonicWall
Fortinet
Routers
Switches
Hubs
UPS
Firewalls
Antivirus
Intrusion Detection Systems
Workstation Hardware
Peripheral Devices
Network Asset Management
Data Privacy
Hardware Troubleshooting
IT Equipment Deployment

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