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Added 12 mins ago
TU
Director, Strategic Planning & Operations
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
…incumbent provides indirect and direct supervision and oversight to staff in all units in the School. The incumbent provides authoritative advice to faculty and develops infrastructure…
Added 12 mins ago
TU
Community-Engaged Research and Partnerships Specialist
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Full-time
Student Support | Centre for Migration Studies
Added 12 mins ago
CS
Youth Services Worker
Carrier Sekani Family Services
Burns Lake, BC
- $30.56 to $39.57 CAD / hour
- Full-time
…programming and one-on-one service delivery. Our Youth Centers and staff offer wrap-around, low-barrier resources in Prince George, Vanderhoof, Burns Lake, and the CSFS Member Nations. The…
Added 12 mins ago
CS
Youth Services Worker
Carrier Sekani Family Services
Burns Lake, BC
- $30.56 to $39.57 CAD / hour
- Contract
…programming and one-on-one service delivery. Our Youth Centers and staff offer wrap-around, low-barrier resources in Prince George, Vanderhoof, Burns Lake, and the CSFS Member Nations. The…
Added 12 mins ago
TS
Store Associate
The Salvation Army in Canada
Toronto, ON
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 12 mins ago
TS
Store Associate
The Salvation Army in Canada
Calgary, AB
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 12 mins ago
TS
Store Associate
The Salvation Army in Canada
Calgary, AB
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 12 mins ago
L
5726 - Assistant Store Manager FT
Lids
Sudbury, ON · Greater Sudbury, ON
- $20 USD / hour
- Full-time
Effectively prepare store for inventory audits and support in performing them as needed to confirm inventory accuracy.
Added 12 mins ago
TS
Store Associate
The Salvation Army in Canada
Thunder Bay, ON
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 12 mins ago
TS
Store Associate
The Salvation Army in Canada
Thunder Bay, ON
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 12 mins ago
TS
Seasonal Christmas Driver
The Salvation Army in Canada
Toronto, ON
- Full-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 12 mins ago
TA
Evaluator 1
The Alberta Teachers' Association
AB · Edmonton, AB
- Temporary
A 35-hour work week, a minimum of one and half weeks of paid vacation, and multiple additional categories of paid time off to support work/life balance
Added 12 mins ago
TS
Residential Support Worker
The Salvation Army in Canada
Winnipeg, MB
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 12 mins ago
TS
Christmas Kettle Driver
The Salvation Army in Canada
Winnipeg, MB
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 12 mins ago
Tavern United Assistant Manager
Canad Inns
Winnipeg, MB
Team Support & Leadership: Help with staff scheduling, monitor attendance, and support the team to perform at their best. Train, coach, and provide follow-ups to ensure staff understand and…
Added 12 mins ago
C
Receptionist/Concierge
Chartwell
Kamloops, BC
- Part-time
· Respond to resident or family member concern and ensure appropriate action is taken within decision-making authority and/or bring to the attention of the General Manager.
Added 12 mins ago
PV
Registered Veterinary Technologist - Diagnostic Imaging
Pulse Veterinary Specialists & Emergency
Sherwood Park, AB
- Full-time
The Diagnostic Imaging Registered Veterinary Technologist is an integral member of the Diagnostic Imaging team, responsible for coordinating imaging schedules, acquiring high-quality…
Added 12 mins ago
Overnight Youth Worker - HOPE Program
360°kids
Markham, ON
Due to program operations and staffing ratios, vacation and sick coverage may not always be backfilled. Staff are expected to work collaboratively and follow program direction to ensure…
Added 13 mins ago
CS
Office Manager
Cogir Senior Living
Ottawa, ON · Astoria Senior Apartments
- Full-time
Dedicated Support: We understand the importance of having a strong support system. You will have access to dedicated support staff and resources to assist you in your role. Whether it's…
Added 13 mins ago
UO
Community-Engaged Research and Partnerships Specialist
University of British Columbia
Vancouver, BC · UBCV | C.K. Choi Building for the Institute of Asian Research (CHOI)
- $5,692.25 to $8,179.5 CAD / month
- Full-time
Student Support | Centre for Migration Studies
Added 13 mins ago
T
Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills an Asset
TD
Vancouver, BC
- Full-time
…our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice and banking…
Added 27 mins ago
RM
Supervisor, Centralized Scheduling
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As a key member of the Human Resources team, you will provide operational leadership, technical expertise, and support to scheduling staff, managers, and directors across the Hospital. You…
Added 27 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Moosomin, SK
- Full-time
Basic Cardiac Life Support Certificate (BCLS)
Added 42 mins ago
RO
Gallery Activation Lead (24-month Contract)
Royal Ontario Museum
Toronto, ON
- Part-time
…experiences throughout the Museum. You will help coordinate staff assignments and breaks, oversee activation setup and materials, support visitor flow, and ensure programs are delivered…
Added 42 mins ago
LH
2600002866 - Crisis Secondary - Crisis Support Worker
Lakeridge Health
ON · Durham, ON
- Internship
Job Title: Crisis Secondary - Crisis Support Worker x4

MSP Corp

Senior Support Specialist

Kingston, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 25, 2027
Working hours: 40 hours/week
Posting language: English
Posted: Oct 27, 2026

Original job description

Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels.  We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind - to ensure that we can deliver 100% any day, any time.  

As we continue to grow, we are looking for a Senior Support Specialist to join our MSP Corp team.

About the Role  

The Senior Support Specialist responsible for delivering expert assistance on technical inquiries, resolving both routine and complex issues and directing client requests to the appropriate channels. This role plays a key part in driving high levels of customer satisfaction through effective issue resolution and service coordination. As an integral member of the support team, the Specialist actively participates in daily huddles, coordinates onsite service delivery, identifies recurring trends, and provides mentorship to junior staff

Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m. (40 hours/week)
Work Mode: Hybrid or Remote
On-Call: Availability required

What You Will Do 

Recommend CRM/PSA software process improvements
Contribute to the maintenance of current Knowledge Base information
Establish priorities and help coordinate team efforts
Upgrade skills with training and certification
Provide assistance to other Support Specialists to isolate and resolve issues as needed.
Ensure resolutions are dealt with in accordance with service level agreements.
Validate fixes for issues that have been reported by customers.
Report to Service Delivery Supervisor and perform any other related tasks as required
Introductory calls to new customers
Implement installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts
Troubleshoot workstations, including e-mail, print, line of business applications, with limited server roles and identity management and their associated operating systems and software.
Troubleshoot security solutions, including firewall, anti-virus, and intrusion detection systems.
Troubleshoot all network hardware and equipment, including routers, switches, hubs, and UPSs.
Assist in the deployment of IT equipment, hardware and software upgrades as needed.
Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.

What We Are Looking For 

College diploma or university degree in an IT related field (equivalent experience is taken into consideration).
Microsoft, VMWare and CompTIA certifications an asset.
Strong technical knowledge of network and PC operating systems, including Windows.
Strong technical knowledge of current network hardware, protocols, and standards, including Windows OS, Networking, Server Platforms, Office 365, HP, SonicWALL, Fortinet switch and routers
Hands-on hardware troubleshooting experience.
Knowledge of applicable data privacy practices and laws.
Strong written and oral communication skills.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong interpersonal skills
Ability to conduct research into networking issues and products as required
Ability to present ideas in a user-friendly language
Proven analytical and problem-solving abilities.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Why Work at MSP Corp 

Benefits package. 
Dynamic work environment. 
Corporate gym discounts. 
Wellness day. 
Opportunities for growth and training.

Ready to make a difference? Join us and shape the future. Apply today! 

Diversity, Equity, and Inclusion: At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of divers backgrounds and perspectives and ensure a fair and inclusive recruitment process. 

Thank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.

Apply About employer

More about this job

Responsibilities

Resolve routine and complex technical issues, validate customer-reported fixes, and coordinate service delivery in accordance with service level agreements. Maintain support documentation and network asset records, assist with workstation and network deployments and troubleshooting, and mentor other support specialists.

Requirements

A college diploma or university degree in an IT-related field is sought, with equivalent experience considered; Microsoft, VMware, and CompTIA certifications are an asset. Candidates should have strong knowledge of Windows, networking, server platforms, Microsoft 365, and network hardware, along with hands-on troubleshooting experience, communication skills, and a customer-focused, analytical approach.

Skills

Technical Support
Customer Service
Windows Operating Systems
Networking
Server Platforms
Microsoft 365
Hardware Troubleshooting
Network Hardware
Firewall Troubleshooting
Antivirus and Intrusion Detection
Identity Management
Service Level Agreements
Problem Solving
Prioritization
Knowledge Base Maintenance
Mentoring

Benefits

Benefits Package
Corporate Gym Discounts
Wellness Day
Growth and Training Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Customer Satisfaction
Service Delivery
CRM
PSA Software
Knowledge Base
Service Level Agreements
Windows
Microsoft 365
VMware
CompTIA
Networking
Server Platforms
Identity Management
HP
SonicWall
Fortinet
Routers
Switches
Hubs
UPS
Firewalls
Antivirus
Intrusion Detection Systems
Workstation Hardware
Peripheral Devices
Network Asset Management
Data Privacy
Hardware Troubleshooting
IT Equipment Deployment

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