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Added 12 mins ago
GA
Customer Success Manager, Enterprise
GC AI
Canada
- Full-time
You’ll define how things get built, not follow someone else’s playbook. Six principles guide how the team works:
Added 12 mins ago
CU
Career Consultant
Carleton University
Ottawa, ON
- Other
…collaboratively with academic departments and with the Career Services team to integrate career development into the student experience. The Career Consultant is a multi-functional position…
Added 12 mins ago
P&
Facility Assistant II - Grain
Parrish & Heimbecker, Limited
Trenton, ON
- Part-time
…assess, or select applicants. All applications are reviewed by a member of our Talent Acquisition team or hiring…
Added 12 mins ago
V
Store Team Lead Full-Time
Vessi
Richmond, BC
- Full-time
Support onboarding and train Sales Associates on product, SOPs and best practices so every team member feels confident on the floor.
Added 12 mins ago
V
Store Team Lead Full-Time
Vessi
Burnaby, BC
- Full-time
Support onboarding and train Sales Associates on product, SOPs and best practices so every team member feels confident on the floor.
Added 12 mins ago
GL
Production Team Member
Great Little Box Company
Richmond, BC
- Full-time
Are you looking to get your hands on deck of a growing team and company? We are looking for an enthusiastic, detail-oriented, and forward-thinking Production Worker to join our team! Our…
Added 12 mins ago
CC
Financial Advisor
Conexus Credit Union
Paradise Hill, SK
- Full-time
…prioritize performance excellence, and our employees champion each member’s success, ultimately contributing to a thriving…
Added 12 mins ago
CC
Financial Services Representative
Conexus Credit Union
La Ronge, SK
- Full-time
…prioritize performance excellence, and our employees champion each member’s success, ultimately contributing to a thriving…
Added 13 mins ago
NF
District Sales Manager- GTA (Scarborough)
Neo Financial
Toronto, ON · Scarborough, Ontario
- Full-time
…here, you own a piece of what we’re building. As a full-time team member, you share directly in the upside of one of Canada’s fastest-growing companies. When we win, you win - with real…
Added 13 mins ago
NF
Regional Sales Director- GTA (Scarborough)
Neo Financial
Toronto, ON · Scarborough, Ontario
- Full-time
…here, you own a piece of what we’re building. As a full-time team member, you share directly in the upside of one of Canada’s fastest-growing companies. When we win, you win - with real…
Added 13 mins ago
CF
Member Services Rep
Crunch Fitness Canada
Sarnia, ON
- $17.95 CAD / hour
- Part-time
Join our dynamic team as a Member Services Representative and be a key contributor to creating a warm, inviting atmosphere that enriches the lives of our team members and community. If…
Added 13 mins ago
RF
Character Surfacing Artist
Rodeo FX
Montreal, QC
- Full-time
Each member of our team brings a unique perspective that enriches our creativity, broadens our thinking and contributes to the quality of the stories we bring to the screen.
Added 13 mins ago
RF
Lighting Artist - Temporary Contract
Rodeo FX
Montreal, QC
- Full-time
…workplace where different perspectives are embraced. Every team member brings unique insight that strengthens our creativity, challenges our thinking, and helps us deliver better…
Added 13 mins ago
RF
Set Surfacing Artist
Rodeo FX
Montreal, QC
- Full-time
Each member of our team brings a unique perspective that enriches our creativity, broadens our thinking and contributes to the quality of the stories we bring to the screen.
Added 13 mins ago
EG
Senior BIM Modeler – Civil 3D (Utilities, Roads & Surfaces)
Egis Group
Toronto, ON
- $85,000 to $115,000 CAD / year
- Full-time
Ready to take the next step in your career? Join Egis and be part of our exciting growth across Canada. As a member of our global team of 23,500+ engineers, architects, scientists and…
Added 13 mins ago
LPN
Bayshore
Calgary, AB
…HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best…
Added 26 mins ago
RM
Environmental Services I
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Temporary
The Environmental Services Department is currently seeking a temporary part-time Environmental Services I team member.
Added 26 mins ago
CC
Greeting Card Merchandiser (PT) - Front Street
Carlton Cards
Toronto, ON
- Part-time
As a member of our Merchandiser team, you will play a key role in our company’s purpose; to make the world a more thoughtful and caring place. If you are motivated, honest, energetic,…
Added 26 mins ago
A
Production Manager - ACX AutoLux
AutoCanada
Montreal, QC
- Other
Added 26 mins ago
CG
Primary Care Physician
Calian Group
Wainwright, AB
- Contract
Physicians function as an essential member of the health care team in the provision of comprehensive, multidisciplinary, collaborative primary health care services to the Canadian Armed…
Added 26 mins ago
ST
Logistics Coordinator
Securitas Technology Canada
Ottawa, ON · Kanata, ON
- $70,000 to $77,000 CAD / year
- Full-time
If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team. Please note that as part of our recruitment process, candidates in the…
Added 26 mins ago
FH
Medical Office Assistant/Receptionist, Urgent Primary Care Centre - Chilliwack
Fraser Health Authority
Chilliwack, BC
- $27.26 to $29.16 CAD / hour
- Other
…meetings/special functions, and operating office equipment. As a member of an interdisciplinary team, ensures clients and their family members are supported in navigating the health care…
Added 26 mins ago
SH
Business Analyst
SE Health
Markham, ON
- Full-time
…join SE Health, you become part of a caring, purpose-driven team that’s making a real difference across the country. Our Home Office is where innovation meets impact - supporting our direct…
Added 26 mins ago
SH
Senior Business Analyst
SE Health
Markham, ON
- Full-time
…join SE Health, you become part of a caring, purpose-driven team that’s making a real difference across the country. Our Home Office is where innovation meets impact - supporting our direct…
Added 26 mins ago
CG
Primary Care Physician / Médecin de Soins Primaires
Calian Group
Ottawa, ON
- Full-time
Physicians function as an essential member of the health care team in the provision of comprehensive, multidisciplinary, collaborative primary health care services to the Canadian Armed…

MSP Corp

Senior Support Specialist

Kingston, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Apr 25, 2027
Working hours: 40 hours/week
Posting language: English
Posted: Oct 27, 2026

Original job description

Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels.  We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind - to ensure that we can deliver 100% any day, any time.  

As we continue to grow, we are looking for a Senior Support Specialist to join our MSP Corp team.

About the Role  

The Senior Support Specialist responsible for delivering expert assistance on technical inquiries, resolving both routine and complex issues and directing client requests to the appropriate channels. This role plays a key part in driving high levels of customer satisfaction through effective issue resolution and service coordination. As an integral member of the support team, the Specialist actively participates in daily huddles, coordinates onsite service delivery, identifies recurring trends, and provides mentorship to junior staff

Schedule: Monday to Friday, 8:00 a.m. to 5:00 p.m. (40 hours/week)
Work Mode: Hybrid or Remote
On-Call: Availability required

What You Will Do 

Recommend CRM/PSA software process improvements
Contribute to the maintenance of current Knowledge Base information
Establish priorities and help coordinate team efforts
Upgrade skills with training and certification
Provide assistance to other Support Specialists to isolate and resolve issues as needed.
Ensure resolutions are dealt with in accordance with service level agreements.
Validate fixes for issues that have been reported by customers.
Report to Service Delivery Supervisor and perform any other related tasks as required
Introductory calls to new customers
Implement installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices.
Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts
Troubleshoot workstations, including e-mail, print, line of business applications, with limited server roles and identity management and their associated operating systems and software.
Troubleshoot security solutions, including firewall, anti-virus, and intrusion detection systems.
Troubleshoot all network hardware and equipment, including routers, switches, hubs, and UPSs.
Assist in the deployment of IT equipment, hardware and software upgrades as needed.
Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information.

What We Are Looking For 

College diploma or university degree in an IT related field (equivalent experience is taken into consideration).
Microsoft, VMWare and CompTIA certifications an asset.
Strong technical knowledge of network and PC operating systems, including Windows.
Strong technical knowledge of current network hardware, protocols, and standards, including Windows OS, Networking, Server Platforms, Office 365, HP, SonicWALL, Fortinet switch and routers
Hands-on hardware troubleshooting experience.
Knowledge of applicable data privacy practices and laws.
Strong written and oral communication skills.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Strong interpersonal skills
Ability to conduct research into networking issues and products as required
Ability to present ideas in a user-friendly language
Proven analytical and problem-solving abilities.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Why Work at MSP Corp 

Benefits package. 
Dynamic work environment. 
Corporate gym discounts. 
Wellness day. 
Opportunities for growth and training.

Ready to make a difference? Join us and shape the future. Apply today! 

Diversity, Equity, and Inclusion: At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of divers backgrounds and perspectives and ensure a fair and inclusive recruitment process. 

Thank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.

Apply About employer

More about this job

Responsibilities

Resolve routine and complex technical issues, validate customer-reported fixes, and coordinate service delivery in accordance with service level agreements. Maintain support documentation and network asset records, assist with workstation and network deployments and troubleshooting, and mentor other support specialists.

Requirements

A college diploma or university degree in an IT-related field is sought, with equivalent experience considered; Microsoft, VMware, and CompTIA certifications are an asset. Candidates should have strong knowledge of Windows, networking, server platforms, Microsoft 365, and network hardware, along with hands-on troubleshooting experience, communication skills, and a customer-focused, analytical approach.

Skills

Technical Support
Customer Service
Windows Operating Systems
Networking
Server Platforms
Microsoft 365
Hardware Troubleshooting
Network Hardware
Firewall Troubleshooting
Antivirus and Intrusion Detection
Identity Management
Service Level Agreements
Problem Solving
Prioritization
Knowledge Base Maintenance
Mentoring

Benefits

Benefits Package
Corporate Gym Discounts
Wellness Day
Growth and Training Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Customer Satisfaction
Service Delivery
CRM
PSA Software
Knowledge Base
Service Level Agreements
Windows
Microsoft 365
VMware
CompTIA
Networking
Server Platforms
Identity Management
HP
SonicWall
Fortinet
Routers
Switches
Hubs
UPS
Firewalls
Antivirus
Intrusion Detection Systems
Workstation Hardware
Peripheral Devices
Network Asset Management
Data Privacy
Hardware Troubleshooting
IT Equipment Deployment

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