Jobs in Canada

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Added 1 hour ago
NB
BANKING ADVISOR
National Bank of Canada
Trois-Rivières, QC · Greater Trois-Rivieres Metropolitan Area
- Full-time
Support your clients through the mortgage renewal or renegotiation process.
Added 1 hour ago
NB
Banking Advisor
National Bank of Canada
QC · Laprairie, QC
- Full-time
Support your clients through the mortgage renewal or renegotiation process.
Added 1 hour ago
NB
Principal Lead AI Developer
National Bank of Canada
Montreal, QC
- Full-time
A career as a Lead AI Developer within the Commercial and 1859 team at National Bank means acting as a specialist in the development of advanced technology solutions. In this role, you will…
Added 1 hour ago
P
Spécialiste de l’implantation et de l’habilitation / Implementation and Enablement Specialist
Planned
Montréal, QC
- Full-time
- On-site
…gérez comme un projet technique : vous traduisez les besoins du client en exigences claires, coordonnez la livraison avec les équipes Produit et Ingénierie et tenez le client informé…
Added 2 hours ago
PQ
Spécialiste Beauté, rémunéré(e) à l’heure temps plein jour
PHX Queen Mary (Carophil Inc)
Montréal, QC
- Full-time
Toujours accorder la priorité au client et offrir un service à la clientèle de qualité supérieure.
Added 3 hours ago
Intermediate Mechanical Engineer
Williams Engineering Canada Inc
Calgary, AB
…requirements of the projects. Provides exceptional customer service and coordination assistance with internal and external project partners (consultants, contractors,…
Added 3 hours ago
MO
Technician L1
MSP OPERATIONAL CORP
St. Thomas, ON
- Full-time
As Help Desk Specialist L1, you will be an integral player for our team. You will be responsible for handling incidents and requests (Level 1 support tickets) to assist customers providing…
Added 3 hours ago
WE
Senior Mechanical Engineer
Williams Engineering Canada Inc
Abbotsford, BC
- Full-time
…requirements of the projects. Provides exceptional customer service and coordination assistance with internal and external project partners (consultants, contractors,…
Added 4 hours ago
BC
Lead Sales Aesthetician
BENEFIT COSMETICS SERVICES
Winnipeg, MB · Saskatoon, SK
- Full-time
Achievement of personal sales and service goals ,over come client objections in a cheerful& professional manner.
Added 4 hours ago
BC
Esthéticienne & Expert Beauté !
BENEFIT COSMETICS SERVICES
Laval, QC
- Full-time
…de créer une expérience agréable et inoubliable pour leurs…
Added 4 hours ago
BC
Esthéticienne & Expert Beauté !
BENEFIT COSMETICS SERVICES
Chicoutimi, QC
- Full-time
…de créer une expérience agréable et inoubliable pour leurs…
Added 4 hours ago
BC
Esthéticienne & Expert Beauté !
BENEFIT COSMETICS SERVICES
Brossard, QC
- Part-time
…de créer une expérience agréable et inoubliable pour leurs…
Added 4 hours ago
Senior Specialist, Account Management
Questrade
Toronto, ON
Work-life balance in a hybrid environment with at least 3 days in office
Added 4 hours ago
Bilingual Broker Onboarding Specialist
Questrade
Toronto, ON · Québec, QC
Le candidat idéal ou la candidate idéale allie un dynamisme énergique pour atteindre les objectifs de performance du service, une capacité exceptionnelle à résoudre les problèmes ainsi…
Added 4 hours ago
Bilingual Account Specialist
Questrade
AB · Toronto, ON · Québec, QC
Work-life balance in a hybrid environment with at least 3 days in office
Added 5 hours ago
FH
Lung health exercise specialist
Fraser Health Authority
Maple Ridge, BC
- $40.19 to $50.2 CAD / hour
We currently have an exciting opportunity for a Casual Lung Health Exercise Specialist to join our Pulmonary Function Lab at Ridge Meadows Hospital located in Maple Ridge, B.C
Added 6 hours ago
SM
RQ11865 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 6 hours ago
SM
RQ11871 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Work Arrangement: Onsite – 5 Days per Week
Added 8 hours ago
AT
Implementation Specialist I
Alliance Technical Group
Calgary, AB
- Full-time
The Implementation Specialist I is an entry-level role responsible for learning the fundamentals of DAS Implementation and beginning to support the integration, configuration, and testing…
Added 10 hours ago
NB
Lead Auditor
National Bank of Canada
Montreal, QC
- Full-time
A career as a Lead Auditor within the Personal Banking, Client Experience and Compliance Audit team at National Bank means acting as an internal audit specialist. This role allows you to…
Added 10 hours ago
NB
Vice President, Fund Finance, Global Credit Markets
National Bank of Canada
Toronto, ON
- Full-time
…credit analysis, capital markets, and relationship management to support the growth of the Fund Finance franchise across Canada and internationally. You will work closely with clients and…
Added 10 hours ago
NB
Associate or Vice President, FIG, Global Credit Markets
National Bank of Canada
Toronto, ON
- Full-time
…credit analysis, capital markets, and relationship management to support the growth of the FIG franchise across Canada and internationally. You will work closely with clients and internal…
Added 10 hours ago
PC
Contrôle qualité, centre de distribution / Quality Control, DC
PIP Canada
Laval, QC
- Full-time
…Quality Controler, Distribution Center (DC). The Quality Control Specialist, DC is responsible for ensuring the accuracy, compliance, and integrity of products and orders processed at the…
Added 13 hours ago
A
Chromebook Sales Specialist
Acosta
Guelph, ON
- Part-time
As a Chromebook Sales Specialist, you’ll excite customers and help spark sales for Chromebook by engaging store personnel and making products stand out on shelves.
Added 13 hours ago
Environmental Inspector
Aim Land Services Ltd.
Grande Prairie, AB
Interfaces with client field rep and team members to support field objectives

MSP OPERATIONAL CORP

Technician L1

St. Thomas, ON, Canada

Full-time

Apply on workforcenow.adp.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum 1-3 years experience in a similar position with a Managed Services provider.
Working hours: 40 hours per week
Posting language: English
Posted: Oct 19, 2026

Original job description

Ready to take your career to the next level? Invest in yourself! MSP Corp is a dynamic and evolving organization. Our team is energetic and multidisciplinary, performing at the highest levels. We thrive on the diversity of our team and believe that any candidate could be the talent to take us to the next level. We drive technology and performance by providing powerful toolsets, business support and professional services. Our team provides complete, turn-key solutions with one goal in mind - to ensure that we can deliver 100% any day, any time.

As we continue to grow, we are looking for a Help Desk Specialist L1 to join MSP Corp Central’s team.

About the Role

As Help Desk Specialist L1, you will be an integral player for our team. You will be responsible for handling incidents and requests (Level 1 support tickets) to assist customers providing fast, courteous, and efficient service to maintain a high level of user satisfaction. We are looking for a bright, passionate, and motivated Help Desk Analyst - Level 1. This role requires someone with an ambitious nature for continuous learning who has 1-3 years of experience working in a help desk environment with a Managed Services company.

Schedule: Monday to Friday, 40 hours per week, 8:00am-5:00pm
Location: St.Thomas, ON
Work Mode: On-Site

What You Will Do

Provide first point of contact for all client requests by phone and email ensuring response SLA targets are met
Follow-up on tickets (requests and incidents) closely with end-users and ensure ticket lifecycle does not exceed defined standard
Maintain constant communication with clients for assigned tickets
Identify recurring issues and propose improvements to reduce ticket volume and enhance user experience
Provide technical support for users and devices (PCs, laptops, Macs, smartphones), including troubleshooting, resolution, and escalation of issues.
Coordinate IT onboarding and offboarding processes, including provisioning/deprovisioning of hardware, software, account access, and licensing
Monitor and investigate NOC alerts
Prioritize and manage multiple requests based on urgency/impact of request
Perform administration across various applications and systems
Work closely with other IT team members to ensure the highest possible level of service
Ensure documentation is regularly updated and accessible, including standard operating procedures and troubleshooting guides

What We Are Looking For

Minimum 1-3 years experience in a similar position with a Managed Services provider.
Ability to help users install and configure smartphones (IOS, Android)
Extensive experience with Windows (10/11) and Mac devices (Desktop and Laptops)
Strong knowledge of on-premise active directory, EntraID, Office 365 cloud administration, SharePoint, Teams, Onedrive for business, Remote Desktop environments, VPN connections.
In-depth knowledge of the Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
Strong knowledge of windows server and associated services such as DNS, DHCP, Print and File services
Strong interpersonal and communication skills, both verbal and written with the ability to communicate and articulate technical information simply with a customer-first mindset
Experience with ticketing systems (ConnectWise is an asset)
Strong analytical and problem-solving skills
Able to adapt and quickly develop an in-depth technical understanding of new technologies, systems, and applications.
Strong ability to analyze situations, diagnose problems, and develop and implement solutions
Ability to prioritize and multi-task several requests in parallel
Able to work independently or in a team with minimal supervision
Exceptional time management and self-management skills.
Self-motivated and directed
Extremely detail oriented

Why Work at MSP Corp

Benefits package.
Dynamic work environment.
Corporate gym discounts.
Wellness day.
Opportunities for growth and training.

Ready to make a difference? Join us and shape the future. Apply today!

Diversity, Equity, and Inclusion: At MSP Corp, we believe that diversity, equity, and inclusion are essential for fostering a healthy and innovative work environment. We are committed to creating a workplace where everyone, regardless of age, gender, ethnicity, sexual orientation, ability, or any other characteristic, feels valued and respected. We encourage applications from individuals of diverse backgrounds and perspectives and ensure a fair and inclusive recruitment process.

Thank you for your interest in this opportunity. We will only contact candidates whose profile closely matches the job requirements.

#INDhi

Apply on workforcenow.adp.com About employer

More about this job

Responsibilities

The Help Desk Specialist L1 at MSP Corp will handle Level 1 support tickets by phone and email, troubleshoot user devices and accounts, and keep clients informed until each ticket is closed. The role also covers IT onboarding and offboarding, monitoring NOC alerts, and updating documentation.

Requirements

Candidates need 1 to 3 years of help desk experience with a managed services provider, strong Windows 10/11 and Mac support, and working knowledge of Active Directory, Entra ID, Microsoft 365 and Windows Server. MSP Corp also asks for clear written and verbal communication and strong problem-solving.

Skills

Windows 10
Windows 11
macOS
Active Directory
Entra ID
Office 365
SharePoint
Microsoft Teams
OneDrive for Business
Remote Desktop
VPN
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Windows Server
DNS
DHCP
Print services
File services
ConnectWise
iOS
Android
Troubleshooting
Ticket management

Benefits

Corporate gym discounts
Wellness day
Opportunities for growth and training

Keywords

Help Desk
Level 1 support
IT support
Technical support
Managed services
Windows 10
Windows 11
macOS
Active Directory
Entra ID
Office 365
SharePoint
Microsoft Teams
OneDrive
VPN
ConnectWise
Ticketing system
Help desk analyst

Seniority

Entry level

Perks

Employee discount
Wellness program
Paid training

Tools

ConnectWise
Active Directory
Entra ID
Office 365
SharePoint
Microsoft Teams
OneDrive
Remote Desktop
VPN
Windows Server

Languages

English

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Work requirements

Jobs in Canada