Production Support Analyst
- ON, Canada
- Ontario, Canada, Canada
Contract
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Job details
- Job type
- Contract
- Apply by
- Posting language
- English
- Posted
Original job description
- Troubleshooting network, application and system issues to resolution and isolating problems using system logs and other tools
- Design Akamai cloud-based solutions for the delivery and storage of web applications, sites and many environments
- Coordinate with DevOps, CloudOps, developers and support staff to help resolve issues and clarify requirements.
- Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
- Managing vendors, including tracking hardware/software issues and driving vendors to resolve issues.
- Following ITIL processes and procedures as it relates to incident management, change management and problem management.
- Work independently to efficiently and effectively resolve customer and client issues and support team members to meet or exceed required SLA’s.
- Manage security across the environment including user administration across various applications
More about this job
Responsibilities
Troubleshoot and resolve production network, application, and system issues; monitor performance, identify root causes, and recommend solutions. Design Akamai cloud-based delivery and storage solutions, coordinate with technical teams and vendors, follow ITIL processes, manage security and user access, and help meet service-level agreements.
Requirements
The role calls for mid-senior-level experience supporting production systems, resolving technical issues, and working with system logs and monitoring tools. It also requires the ability to collaborate across DevOps, CloudOps, development, and support teams; manage vendors and security; and apply ITIL incident, change, and problem management processes.
Skills
- Troubleshooting
- Network Support
- Application Support
- Systems Support
- Akamai
- Cloud Solutions
- Production Monitoring
- Root Cause Analysis
- Incident Management
- Change Management
- Problem Management
- Vendor Management
- SLA Management
- User Administration
- DevOps Collaboration
- Security Management
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Software
- Consulting
Keywords
- Production Support
- Network Troubleshooting
- Application Troubleshooting
- System Troubleshooting
- System Logs
- Akamai
- Cloud-Based Solutions
- Web Applications
- Application Delivery
- Application Storage
- DevOps
- CloudOps
- Performance Metrics
- Root Cause Analysis
- Vendor Management
- ITIL
- Incident Management
- Change Management
- Problem Management
- Service-Level Agreements
- Security Management
- User Administration
- Production Systems