Jobs in Ontario

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Added 5 mins ago
HE
Marketing Management Trainee
Hype Events
Toronto, ON
- $41,000 to $45,000 CAD / year
- Full-time
Added 5 mins ago
HE
Entry level Event Assistant
Hype Events
Toronto, ON
- $41,000 to $45,000 CAD / year
- Full-time
Added 5 mins ago
A
Future Opportunities: Business Development Manager
Ayming
Toronto, ON
- Full-time
Added 5 mins ago
NI
Volunteer Board Director
Nucleus Independent Living
Oakville, ON
- Part-time
Added 5 mins ago
SM
Steel Studs & Metal Framing sales professional
Saturn Metal
Toronto, ON
- Full-time
Added 5 mins ago
A
Future Opportunities: SR&ED Consultant
Ayming
Toronto, ON
- Full-time
Added 5 mins ago
S
Director, Product Marketing, North America - HCM & Payroll
Sage
Toronto, ON
- Full-time
Added 5 mins ago
A
Future Opportunities: Business Development Manager
Ayming
Toronto, ON
- Full-time
Added 5 mins ago
A
Future Opportunities: SR&ED Consultant
Ayming
Toronto, ON
- Full-time
Added 20 mins ago
S
Senior Electrical Engineer
Shell
Sarnia, ON
- Full-time
Added 35 mins ago
KL
Temporary Truck and Coach Technician
Kawartha Lakes
Kawartha Lakes, ON
- Temporary
Added 35 mins ago
TH
Restaurant manager
Tim Hortons Québec
Singhampton, ON
- Full-time
Added 35 mins ago
TW
Shift manager - fast food restaurant
The Wendy's Company
Collingwood, ON
- Full-time
Added 35 mins ago
TW
Shift manager - fast food restaurant
The Wendy's Company
ON
- Full-time
Added 35 mins ago
O
Restaurant manager
ONroute
Odessa, ON
- Full-time
Added 35 mins ago
KC
Shift manager - fast food restaurant
KFC Canada (Yum! Brands Subsidiary)
Tillsonburg, ON
- Full-time
Added 35 mins ago
TH
Restaurant manager
Tim Hortons Québec
Stayner, ON
- Full-time
Added 35 mins ago
HT
Material Handler
Husky Technologies
Bolton, ON
- Full-time
Added 35 mins ago
HT
Assembly Technician (Contract)
Husky Technologies
Bolton, ON
- Full-time
Added 35 mins ago
HT
Buyer (Contract)
Husky Technologies
Bolton, ON
- Full-time
Added 35 mins ago
A
Chief Technology Officer
Aimhire
Toronto, ON
- Full-time
Added 35 mins ago
UO
Sessional Lecturer - VPAC16H3S Contracts and Copyright
University of Toronto - Woodsworth College
Toronto, ON
- Contract
Added 35 mins ago
L
Site Administrator, Building Construction
Ledcor
Toronto, ON
- Full-time
Added 50 mins ago
RM
Manager
Ross Memorial Hospital
Kawartha Lakes, ON
- Full-time
Added 50 mins ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON
- Full-time

MSR Technology Group

Production Support Analyst

ON, Canada
Ontario, Canada, Canada

Contract

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Job details

Job type: Contract
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Troubleshooting network, application and system issues to resolution and isolating problems using system logs and other tools
Design Akamai cloud-based solutions for the delivery and storage of web applications, sites and many environments
Coordinate with DevOps, CloudOps, developers and support staff to help resolve issues and clarify requirements.
Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
Managing vendors, including tracking hardware/software issues and driving vendors to resolve issues.
Following ITIL processes and procedures as it relates to incident management, change management and problem management.
Work independently to efficiently and effectively resolve customer and client issues and support team members to meet or exceed required SLA’s.
Manage security across the environment including user administration across various applications

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More about this job

Responsibilities

Troubleshoot and resolve production network, application, and system issues; monitor performance, identify root causes, and recommend solutions. Design Akamai cloud-based delivery and storage solutions, coordinate with technical teams and vendors, follow ITIL processes, manage security and user access, and help meet service-level agreements.

Requirements

The role calls for mid-senior-level experience supporting production systems, resolving technical issues, and working with system logs and monitoring tools. It also requires the ability to collaborate across DevOps, CloudOps, development, and support teams; manage vendors and security; and apply ITIL incident, change, and problem management processes.

Skills

Troubleshooting
Network Support
Application Support
Systems Support
Akamai
Cloud Solutions
Production Monitoring
Root Cause Analysis
Incident Management
Change Management
Problem Management
Vendor Management
SLA Management
User Administration
DevOps Collaboration
Security Management

Visa sponsorship

Not detected in the job text

Keywords

Production Support
Network Troubleshooting
Application Troubleshooting
System Troubleshooting
System Logs
Akamai
Cloud-Based Solutions
Web Applications
Application Delivery
Application Storage
DevOps
CloudOps
Performance Metrics
Root Cause Analysis
Vendor Management
ITIL
Incident Management
Change Management
Problem Management
Service-Level Agreements
Security Management
User Administration
Production Systems

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