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MSR Technology Group

Production Support Analyst

ON, Canada
Ontario, Canada, Canada

Contract

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Job details

Job type: Contract
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Troubleshooting network, application and system issues to resolution and isolating problems using system logs and other tools
Design Akamai cloud-based solutions for the delivery and storage of web applications, sites and many environments
Coordinate with DevOps, CloudOps, developers and support staff to help resolve issues and clarify requirements.
Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
Managing vendors, including tracking hardware/software issues and driving vendors to resolve issues.
Following ITIL processes and procedures as it relates to incident management, change management and problem management.
Work independently to efficiently and effectively resolve customer and client issues and support team members to meet or exceed required SLA’s.
Manage security across the environment including user administration across various applications

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More about this job

Responsibilities

Troubleshoot and resolve production network, application, and system issues; monitor performance, identify root causes, and recommend solutions. Design Akamai cloud-based delivery and storage solutions, coordinate with technical teams and vendors, follow ITIL processes, manage security and user access, and help meet service-level agreements.

Requirements

The role calls for mid-senior-level experience supporting production systems, resolving technical issues, and working with system logs and monitoring tools. It also requires the ability to collaborate across DevOps, CloudOps, development, and support teams; manage vendors and security; and apply ITIL incident, change, and problem management processes.

Skills

Troubleshooting
Network Support
Application Support
Systems Support
Akamai
Cloud Solutions
Production Monitoring
Root Cause Analysis
Incident Management
Change Management
Problem Management
Vendor Management
SLA Management
User Administration
DevOps Collaboration
Security Management

Visa sponsorship

Not detected in the job text

Keywords

Production Support
Network Troubleshooting
Application Troubleshooting
System Troubleshooting
System Logs
Akamai
Cloud-Based Solutions
Web Applications
Application Delivery
Application Storage
DevOps
CloudOps
Performance Metrics
Root Cause Analysis
Vendor Management
ITIL
Incident Management
Change Management
Problem Management
Service-Level Agreements
Security Management
User Administration
Production Systems

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