Jobs in Canada

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Added 1 hour ago
PS
Service Support Analyst
PBS Systems
Calgary, AB
- Full-time
PBS Systems is looking for a Service Support Analyst to join our Client Services team, as a Service Support Analyst, you will provide excellent support to our new and existing customers in…
Added 1 hour ago
SI
CRM Analyst
Saskatchewan Indian Institute of Technologies (SIIT)
Saskatoon, SK
- Full-time
The CRM Analyst supports the effective operation, maintenance and continuous improvement of the CRM platform for Admissions and Advisory Services at SIIT. As an employee of SIIT, this…
Added 1 hour ago
CC
Analyst, Insights and Pipeline Management
Canadian Cancer Society
Ottawa, ON
- $52,000 to $59,000 CAD / year
- Full-time
Job Title: Analyst Insights and Pipeline Management
Added 1 hour ago
TC
Geospatial Solutions Analyst
The Corporation of the City of Sarnia
Sarnia, ON
- $59,677.8 to $91,819 CAD / year
- Full-time
…Cityworks, and related integrations. The Geospatial Solutions Analyst will provide support to a variety of users across internal departments, external agencies, and the…
Added 2 hours ago
Transportation Infrastructure Analyst
Region of Waterloo
Kitchener, ON
Maintains transportation data in the asset management system and other integrated/related corporate systems. Updates data using data sources and information from staff and external agencies.
Added 6 hours ago
NC
Executive Coordinator
Norfolk County
ON · Simcoe, ON
- Full-time
Coordinate with Clerks staff regarding Council matters.
Added 7 hours ago
SI
Analyst - Principal Investments
Stalwart Insurance Group
Toronto, ON
- Full-time
Stalwart values excellence and entrepreneurial thinking, and requires staff with the capacity to solve complex, novel problems. Stalwart is growing rapidly and intends to sustain this rapid…
Added 7 hours ago
K
Project Engineer/Analyst
Kinectrics
Tiverton, ON
- Full-time
Innovation: Our staff proudly develop innovations that push the industry forward.
Added 7 hours ago
JG
Sr. SAP FI-CO Configuration Analyst
J&M Group
Toronto, ON
- Full-time
Empower is currently recruiting a Sr. SAP FI/CO Configuration Analyst for SAP Finance team. Viewed as a proficient in SAP system implementation and production support, this position…
Added 8 hours ago
CO
IT Service Desk Analyst Job Details | Richmond Hill
City of Richmond Hill
Richmond Hill, ON
- Full-time
The IT Service Desk Analyst will provide first-line technical support to internal City and Library staff 5 days per week, working 8-hour shifts, Monday through Saturday, between 8 a.m. and…
Added 8 hours ago
UO
Senior Analyst, Financial Reporting
University of Calgary
Calgary, AB
- Full-time
Financial Reporting under the VP Finance and Services is currently seeking a Full-time Regular Senior Analyst, Financial Reporting.
Added 9 hours ago
CH
Senior Investment Analyst
Canadian Housing Acquisition Fund
Canada
- Full-time
The Senior Investment Analyst is a core member of the organization’s Investment Team, responsible for conducting financial analysis, building and reviewing investment models, and supporting…
Added 9 hours ago
ET
Senior Cybersecurity Analyst
Encore Technical Solutions Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Help raise security awareness through training and practical guidance for staff
Added 9 hours ago
N(
Senior Business Analyst, Strategy and Process Improvement
NAIT (Northern Alberta Institute of Technology)
AB · Edmonton, AB
- Full-time
The Senior Business Analyst is a generalist enterprise practitioner who helps NAIT translate strategy into measurable improvements in services, processes, operating models, and…
Added 9 hours ago
NA
Senior Business Analyst, Strategy and Process Improvement
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
The Senior Business Analyst is a generalist enterprise practitioner who helps NAIT translate strategy into measurable improvements in services, processes, operating models, and…
Added 9 hours ago
Corporate Actions - Security Master Analyst
SGGG Fund Services Inc.
Vancouver, BC · Toronto, ON
Analyst, Corporate Actions & Security Master – Job Description
Added 9 hours ago
Service Support Analyst
PBS Systems
Calgary, AB · Milton, ON
PBS Systems is looking for a Service Support Analyst to join our Client Services team, as a Service Support Analyst, you will provide excellent support to our new and existing customers in…
Added 9 hours ago
Service Support Analyst
PBS Systems
Calgary, AB
PBS Systems is looking for a Service Support Analyst to join our Client Services team, as a Service Support Analyst, you will provide excellent support to our new and existing customers in…
Added 9 hours ago
AE
Regional Cybersecurity Analyst
Agnico Eagle Mines Limited
Timmins, ON
- Full-time
Advise and support regional IT staff who are engaged in Infrastructure system upgrades;
Added 9 hours ago
MT
Production Support Analyst
MSR Technology Group
ON · Ontario, Canada
- Contract
Coordinate with DevOps, CloudOps, developers and support staff to help resolve issues and clarify requirements.
Added 9 hours ago
SF
Corporate Actions & Security Master
SGGG Fund Services Inc.
Toronto, ON
- $55,000 to $60,000 CAD / year
- Full-time
Analyst, Corporate Actions & Security Master – Job Description
Added 9 hours ago
GIS Coordinator, Edmonton Fire Rescue Services
City of Edmonton
AB
…implementations, you will mentor, upskill, and empower a team of technical staff through an exciting transition into modern enterprise GIS workflows. If you are passionate about data…
Added 10 hours ago
T
Sap Finance Control Consultant
Tekshapers
Toronto, ON
- Full-time
Empower is currently recruiting a Sr. SAP FI/CO Configuration Analyst for SAP Finance team. Viewed as a proficient in SAP system implementation and production support, this position…
Added 10 hours ago
SI
Analyst - Principal Investments
Stalwart Insurance Group
Vancouver, BC
- Full-time
Stalwart values excellence and entrepreneurial thinking, and requires staff with the capacity to solve complex, novel problems. Stalwart is growing rapidly and intends to sustain this rapid…
Added 10 hours ago
SI
Corporate Financial Analyst
Stalwart Insurance Group
Vancouver, BC
- Full-time
Stalwart values excellence and entrepreneurial thinking, and requires staff with the capacity to solve complex, novel problems. Stalwart is growing rapidly and intends to sustain this rapid…

MSR Technology Group

Production Support Analyst

ON, Canada
Ontario, Canada, Canada

Contract

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Job details

Job type: Contract
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Troubleshooting network, application and system issues to resolution and isolating problems using system logs and other tools
Design Akamai cloud-based solutions for the delivery and storage of web applications, sites and many environments
Coordinate with DevOps, CloudOps, developers and support staff to help resolve issues and clarify requirements.
Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions.
Managing vendors, including tracking hardware/software issues and driving vendors to resolve issues.
Following ITIL processes and procedures as it relates to incident management, change management and problem management.
Work independently to efficiently and effectively resolve customer and client issues and support team members to meet or exceed required SLA’s.
Manage security across the environment including user administration across various applications

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More about this job

Responsibilities

Troubleshoot and resolve production network, application, and system issues; monitor performance, identify root causes, and recommend solutions. Design Akamai cloud-based delivery and storage solutions, coordinate with technical teams and vendors, follow ITIL processes, manage security and user access, and help meet service-level agreements.

Requirements

The role calls for mid-senior-level experience supporting production systems, resolving technical issues, and working with system logs and monitoring tools. It also requires the ability to collaborate across DevOps, CloudOps, development, and support teams; manage vendors and security; and apply ITIL incident, change, and problem management processes.

Skills

Troubleshooting
Network Support
Application Support
Systems Support
Akamai
Cloud Solutions
Production Monitoring
Root Cause Analysis
Incident Management
Change Management
Problem Management
Vendor Management
SLA Management
User Administration
DevOps Collaboration
Security Management

Visa sponsorship

Not detected in the job text

Keywords

Production Support
Network Troubleshooting
Application Troubleshooting
System Troubleshooting
System Logs
Akamai
Cloud-Based Solutions
Web Applications
Application Delivery
Application Storage
DevOps
CloudOps
Performance Metrics
Root Cause Analysis
Vendor Management
ITIL
Incident Management
Change Management
Problem Management
Service-Level Agreements
Security Management
User Administration
Production Systems

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