Senior Business Analyst

Senior Business Analyst

Location: Toronto, ON

Work Arrangement: Onsite – 5 days/week

Key Responsibilities

• Lead and facilitate workshops, JAD sessions, interviews, and stakeholder meetings to gather and validate business requirements.
• Analyze business problems, opportunities, processes, and technology requirements.
• Conduct business process re-engineering and develop AS-IS / TO-BE process models.
• Develop business, functional, non-functional, and system requirements.
• Create user stories, use cases, acceptance criteria, business rules, process flows, context diagrams, and system diagrams.
• Support UX, functional, and technical solution design.
• Work within Agile/Scrum environments, including sprint planning, backlog refinement, stand-ups, and iterative delivery.
• Develop business cases, options analysis, feasibility studies, and cost-benefit analysis.
• Work with enterprise architects, developers, QA teams, product owners, and business stakeholders throughout the SDLC.
• Plan and support UAT, defect management, validation, and business sign-off.
• Perform change impact assessments and support communication, training, and user adoption.
• Identify project risks, issues, dependencies, and mitigation strategies.
• Ensure solutions align with enterprise architecture, OPS standards, governance, and gating processes.
• Support RFP/vendor evaluation and procurement-related activities where required.

Required Skills

• 10+ years of Business Analyst / Business Systems Analyst experience.
• Senior BA experience on medium-to-large enterprise IT projects.
• Strong requirements elicitation, analysis, and documentation skills.
• Extensive stakeholder workshop and JAD facilitation experience.
• Strong Agile/Scrum experience.
• Experience creating user stories, use cases, and acceptance criteria.
• Business process mapping and business process re-engineering.
• Experience developing business cases from initiation through approval.
• Cost-benefit and feasibility analysis experience.
• Knowledge of enterprise/business architecture concepts.
• Strong SDLC knowledge.
• Experience with QA, UAT, risk management, and change management.
• Experience with tools such as Azure DevOps, MS Visio, Figma, Jira, or equivalent.
• Excellent communication, stakeholder management, analytical, and problem-solving skills.

Preferred Qualifications

• Previous Ontario Public Service (OPS) / Government of Ontario experience.
• Experience with OPS methodologies, enterprise architecture, and gating processes.
• Canadian public-sector experience.
• Experience working on large-scale digital transformation or modernization initiatives.