Senior User Experience Designer

Senior UX Designer

Location: Toronto, ON

Work Model: Onsite – 5 days/week

Position Overview

We are seeking an experienced Senior UX Designer to lead user-centred design initiatives for web and mobile digital services.

The successful candidate will have strong hands-on experience in UX/UI design, user research, stakeholder workshops, wireframing, prototyping, usability testing, Figma, Canva, accessibility, and cross-functional collaboration.

This role requires someone who can manage the full UX lifecycle - from user research and discovery through design, prototyping, testing, stakeholder alignment, and implementation support.

Key Responsibilities

• Create effective, user-friendly, accessible, and visually appealing interfaces for web and mobile applications.
• Lead end-to-end UX projects from discovery and research through design, testing, and implementation.
• Define and facilitate UX workshops, stakeholder alignment sessions, and design workshops.
• Conduct and manage user research including:
• User interviews
• Surveys and questionnaires
• Stakeholder consultations
• Usability testing
• User feedback sessions
• Translate research findings into:
• Personas
• Sitemaps
• User flows
• Customer/user journey maps
• Wireframes
• Mockups
• Interactive prototypes
• Design and iterate product functionality based on user testing and stakeholder feedback.
• Create responsive UX/UI designs optimized across desktop, tablet, and mobile devices.
• Identify usability and design problems and develop practical, intuitive solutions.
• Make strategic UX decisions for existing and new product functionality.
• Work closely with developers, QA specialists, product teams, business stakeholders, and other project teams.
• Communicate design concepts, decisions, and development processes clearly to technical and non-technical stakeholders.
• Prepare clear documentation, reports, assessments, and design recommendations.
• Manage multiple priorities and deliverables while meeting project deadlines.

Must-Have Qualifications

• Senior-level experience as a UX Designer, UI/UX Designer, Interaction Designer, Product Designer, or similar role.
• Strong experience creating GUI designs based on user interaction, usability, and performance.
• Demonstrated experience designing web and mobile applications.
• Ability to independently define and lead UX projects.
• Strong experience facilitating:
• UX workshops
• Design workshops
• Stakeholder alignment sessions
• Business/user consultations
• Experience managing end-to-end user research, from participant recruitment through research synthesis.
• Hands-on experience conducting:
• User interviews
• Surveys
• Questionnaires
• User consultations
• Usability testing
• Strong experience creating:
• Wireframes
• User flows
• User journeys
• Sitemaps
• Mockups
• Prototypes
• Strong hands-on experience with Figma.
• Experience with Canva and similar design/prototyping tools.
• Experience iterating designs based on usability testing and user feedback.
• Strong understanding of web development technologies and their design limitations.
• Demonstrated experience collaborating with developers, QA specialists, business stakeholders, and cross-functional teams.
• Strong written and verbal communication skills.
• Demonstrated ability to manage competing priorities and stakeholder relationships.

Accessibility Requirements

Experience designing accessible digital services, including:

• Accessibility-first UX/UI design
• WCAG 2.1 AA
• Accessibility testing
• Accessible interaction patterns and components

Preferred / Nice-to-Have Qualifications

• Previous Government of Ontario / OPS experience.
• Broader Canadian public-sector experience.
• Experience with the Ontario Design System.
• Knowledge of the Ontario Digital Service Standard / Digital Service Standard.
• Experience solving complex UX challenges involving legacy systems.
• Experience working within complex stakeholder, governance, and approval environments.
• Strong UI/UX expertise involving:
• Wireframing
• Surveys
• Questionnaires
• Consultations
• User research

Ideal Candidate Profile

The strongest candidate will combine:

• Senior UX/UI design expertise
• Strong Figma experience
• End-to-end user research
• UX workshop leadership
• Web and mobile application design
• Wireframing and prototyping
• Accessibility / WCAG 2.1 AA
• Ontario Design System knowledge
• Strong stakeholder management
• Previous OPS or public-sector experience