Business Development Manager

Business Development Manager

• We are recruiting Business Development Managers (BDMs) based out of Edmonton and Calgary.
• These are on-site positions working out of either our Edmonton office or Calgary office.
• Some travel across Western Canada will be required.
• Work schedule: Monday to Friday with regular after-hours support required.

Company Overview

MTE Logistix is Western Canada’s largest 3PL and contract warehousing Company, with offices in Edmonton and Calgary. The Company provides short and long-term warehouse storage, order fulfillment, distribution, and freight services to clients throughout Western Canada. With more than 2.4 million square feet of warehouse space across 9 facilities, MTE Logistix has the facilities, equipment, technology, and expertise to meet virtually any need.

Position Overview

Reporting to the President, the BDM will lead a variety of business development activities, including account management, new customer prospecting, cold outreach to prospective customers and completing RFPs.The incumbents will work closely with Customer Service Representatives and Customer Service Managers on customer satisfaction and retention initiatives. Generally, BDMs will focus 70% of their time and attention on customer relationship management and 30% on new business acquisition.

Job Responsibilities:

• Maintain exceptionally strong relationships with existing clients; identifying any service issues proactively and working collaboratively with other teams to resolve them.
• Ensure client expectations and Company capabilities are aligned; develop service proposals to prospective clients.
• Meet with potential clients, identify needs and conduct facility tours.
• Employ a CRM strategy with key targets, sharing client information with the rest of the support team.
• Support the RFP process; participating in cross-functional RFP project teams.
• Drive increased client revenue and seamless onboarding and builds strong client relationships to meet the businesses strategic plan.
• Utilize knowledge of MTE’s strengths and competitive advantage to scan the marketplace and identify and pursue new business opportunities for growth.
• Proactively develop leads and identify new business opportunities including new markets, growth areas, trends customers, partnerships and pursue new business opportunities from targets within the local/regional markets. Aggressively target market share within the assigned geographic region or defined sector.
• Track and report on financial performance as it pertains to business development goals and budget.
• Provide market feedback to the rest of the leadership team regarding competitive offerings, while generating new service strategies, revenue streams and ideas.
• Identify and plan opportunities for growth aligned with the established market strategy (into market segments, industry verticals, or potential expansion of service capabilities). Develop and present business case proposals to leadership.
• Conduct quarterly account summaries with the leadership team, including recommendations for strategic actions to improve future results.
• Be an advocate for continuous improvement and provide management recommendations for change to support evolving client / market requirements.
• Monitor the competitive market landscape, and timely sharing of competitor information.
• Other duties as required.

Job Requirements:

• Completion of a post-secondary program in a relevant field, such as Business Administration, Communications, Economics, Marketing, or Logistics. Additional education or certification in technology, data analytics, or AI is considered an asset.
• 5+ years’ experience in business-to-business sales, with a strong preference for 3PL warehousing experience.
• Demonstrated familiarity with warehouse and supply chain technology, such as Warehouse Management Systems (WMS), automation, robotics, and system integrations (EDI/API), with the ability to position technology as a competitive advantage to clients.
• Working knowledge of AI tools and their practical business applications, including using AI to support prospecting, market research, proposal development, and client reporting.
• Ability to speak credibly with clients about how AI, automation, and data analytics are transforming logistics, such as demand forecasting, inventory optimization, and labour planning.
• Demonstrates a strong service focus, with experience across a broad range of business development, marketing strategy, market research, interpreting financial data, and interpersonal techniques and skills required to achieve preferred outcomes.
• Excellent collaboration, relationship-building, and verbal communication skills, with a proven ability to explain complex concepts clearly, gain input, and ensure mutual understanding of analytics and strategies.
• Experience with social media and digital marketing, and knowledge of sales principles, with the ability to deliver clear and concise presentations and reports to various stakeholders.
• Comfort adopting new technologies and a curiosity to stay current on emerging tools and trends in logistics and sales.
• Excellent time management and organizational skills.
• Effective analytical and problem-solving skills, including the ability to use data and dashboards to inform sales strategy and track performance.
• High level of integrity, confidentiality, and accountability.
• Politically savvy, with demonstrated expertise in building and enhancing relationships with a diverse group of individuals.
• An ability to simultaneously and successfully handle multiple competing files and shifting priorities and deadlines.
• Proven achievement of results through sound decision-making, organization, and time management.
• Proficiency in the Microsoft Office suite, CRM platforms (e.g., Salesforce, HubSpot, or Dynamics 365), database management, and spreadsheet applications, along with the ability to maintain the highest level of confidentiality.

Equal Opportunity Employer

MTE Logistix is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, provincial, state, or local anti-discrimination laws.