Customer Support and Invoicing Analyst
- Delta, BC, Canada
Salary: $25 - $35 an hour · Full-time
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Job details
- Pay
- Salary: $25 - $35 an hour
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
MTU Maintenance Canada is the North American member of the MTU Maintenance network of companies, the largest independent provider of commercial engine maintenance services worldwide. Quality, efficiency and innovation are our strengths. You, too, can become part of our dedicated team.
Salary: $25 - $35 an hour
Contract Duration: 12 months
MTU Maintenance Canada Ltd. Customer Support and Invoicing Analyst
Commercial Operations & Customer Support
MTU supports diversity in the workplace, and encourages applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities.
This position may require access to export-controlled goods and technology. As a condition of employment, candidates must be able to comply with all applicable export control laws, including the Canadian Controlled Goods Program. Candidates may be required to provide relevant information and documentation for the purpose of confirming their ability to access and handle export-controlled goods and technology.
MTU Maintenance Canada does not use Artificial Intelligence (AI) to review and/or screen candidates.
Salary: $25 - $35 an hour
Contract Duration: 12 months
MTU Maintenance Canada Ltd. Customer Support and Invoicing Analyst
- Location Delta
- Starter area Working Student
- Target group Students
- Contract type Full-Time
- Job ID 1991
Commercial Operations & Customer Support
- Support the preparation and validation of customer invoices for aircraft engine maintenance events.
- Extract and consolidate data from multiple business systems, including SAP, configuration management systems, quality documentation, and operational records.
- Review invoice-related data against contractual requirements to ensure accuracy and completeness.
- Identify and investigate discrepancies such as duplicate charges, incorrect bookings, missing approvals, and billing exceptions.
- Coordinate with Production, Supply Chain, Inspection, Accessory Repair Centre (ARC), Quality, and other stakeholders to improve data quality and invoice readiness.
- Support the engine induction planning process by maintaining visibility of upcoming shop visits and maintenance events.
- Assist in tracking and updating planning information within SAP and related business tools.
- Prepare materials and data for cross-functional planning and alignment meetings.
- Act as co-host and coordinator for organization-wide alignment meetings, ensuring information is current and stakeholders are aligned.
- Perform data analysis to support operational, commercial, and strategic decision-making.
- Develop, maintain, and enhance dashboards, reports, and key performance indicators (KPIs).
- Create professional presentations and management summaries for leadership reviews.
- Support data-driven initiatives aimed at improving operational efficiency, customer satisfaction, and financial performance.
- Support process reviews, process mapping, and documentation activities.
- Identify opportunities for process simplification, standardization, and automation.
- Participate in business transformation and continuous improvement initiatives.
- Exposure to the commercial and operational side of the global aviation MRO industry.
- Experience working with enterprise systems such as SAP and other specialized aviation business applications.
- Practical knowledge of contract management, customer support, and invoice preparation processes.
- Opportunities to develop analytical, presentation, and stakeholder management skills.
- Participation in cross-functional projects involving operations, supply chain, quality, engineering, and customer-facing teams.
- Insight into business transformation and continuous improvement initiatives within a leading aerospace company.
- Currently pursuing a Bachelor's degree in Business Administration, Commerce, Finance, Supply Chain Management, Industrial Engineering, Operations Management, or a related field (3rd or 4th year preferred).
- Strong analytical skills with the ability to review, validate, and interpret large datasets from multiple sources.
- High attention to detail and a commitment to accuracy when working with financial, operational, and customer-related information.
- Excellent communication and interpersonal skills with the ability to collaborate across multiple departments and levels of the organization.
- Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
- Advanced proficiency in Microsoft Excel and PowerPoint; experience with SAP, Tableau, or other business intelligence tools is considered an asset.
- Prior CO-OP or internship experience
- Interest in process improvement, operational excellence, and continuous improvement methodologies (LEAN knowledge is an asset).
- Ability to work independently while contributing effectively within a team environment.
- Interest in aviation, aerospace, operations, or industrial business environments is considered an asset.
MTU supports diversity in the workplace, and encourages applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities.
This position may require access to export-controlled goods and technology. As a condition of employment, candidates must be able to comply with all applicable export control laws, including the Canadian Controlled Goods Program. Candidates may be required to provide relevant information and documentation for the purpose of confirming their ability to access and handle export-controlled goods and technology.
MTU Maintenance Canada does not use Artificial Intelligence (AI) to review and/or screen candidates.
More about this job
Responsibilities
Support customer invoice preparation and validation by consolidating data, checking contractual requirements, investigating discrepancies, and coordinating with cross-functional teams. Assist with maintenance planning, analytics and reporting, alignment meetings, and process improvement initiatives.
Requirements
Applicants should be pursuing a bachelor's degree in a relevant business, finance, supply chain, engineering, or operations field, with third- or fourth-year students preferred. The role calls for strong analytical, organizational, communication, and accuracy skills, advanced Excel and PowerPoint proficiency, and ideally experience with SAP or business intelligence tools and prior co-op or internship work.
Skills
- Data Analysis
- Invoice Validation
- Attention To Detail
- Microsoft Excel
- Microsoft PowerPoint
- SAP
- Dashboard Development
- KPI Reporting
- Stakeholder Coordination
- Contract Management
- Process Improvement
- Process Mapping
- Data Quality
- Presentation Development
- Operational Planning
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Finance & Accounting
- Data & Analytics
- Transportation
- Manufacturing
Keywords
- SAP
- Microsoft Excel
- Microsoft PowerPoint
- Tableau
- Aircraft Engine Maintenance
- Aviation MRO
- Customer Support
- Invoice Preparation
- Invoice Validation
- Contract Management
- Commercial Operations
- Data Analysis
- Data Consolidation
- Data Quality
- Dashboards
- Key Performance Indicators
- Operational Planning
- Engine Induction Planning
- Cross-Functional Coordination
- Process Mapping
- Process Documentation
- Process Automation
- Continuous Improvement
- Lean
- Business Transformation
- Supply Chain
- Quality Documentation
- Financial Performance
- Management Reporting