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Customer Support and Invoicing Analyst
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Delta, BC
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MTU Maintenance Canada Ltd. Customer Support and Invoicing Analyst
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MTU Maintenance Canada

Customer Support and Invoicing Analyst

Delta, BC, Canada

Salary: $25 - $35 an hour · Full-time

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Job details

Pay: Salary: $25 - $35 an hour
Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

MTU Maintenance Canada is the North American member of the MTU Maintenance network of companies, the largest independent provider of commercial engine maintenance services worldwide. Quality, efficiency and innovation are our strengths. You, too, can become part of our dedicated team.

Salary: $25 - $35 an hour

Contract Duration: 12 months

MTU Maintenance Canada Ltd. Customer Support and Invoicing Analyst

Location Delta
Starter area Working Student
Target group Students
Contract type Full-Time
Job ID 1991

Tasks

Commercial Operations & Customer Support

Support the preparation and validation of customer invoices for aircraft engine maintenance events.
Extract and consolidate data from multiple business systems, including SAP, configuration management systems, quality documentation, and operational records.
Review invoice-related data against contractual requirements to ensure accuracy and completeness.
Identify and investigate discrepancies such as duplicate charges, incorrect bookings, missing approvals, and billing exceptions.
Coordinate with Production, Supply Chain, Inspection, Accessory Repair Centre (ARC), Quality, and other stakeholders to improve data quality and invoice readiness.

Operational Planning & Business Coordination

Support the engine induction planning process by maintaining visibility of upcoming shop visits and maintenance events.
Assist in tracking and updating planning information within SAP and related business tools.
Prepare materials and data for cross-functional planning and alignment meetings.
Act as co-host and coordinator for organization-wide alignment meetings, ensuring information is current and stakeholders are aligned.

Business Analytics & Performance Management

Perform data analysis to support operational, commercial, and strategic decision-making.
Develop, maintain, and enhance dashboards, reports, and key performance indicators (KPIs).
Create professional presentations and management summaries for leadership reviews.
Support data-driven initiatives aimed at improving operational efficiency, customer satisfaction, and financial performance.

Process Excellence & Transformation

Support process reviews, process mapping, and documentation activities.
Identify opportunities for process simplification, standardization, and automation.
Participate in business transformation and continuous improvement initiatives.

What You Will Gain

Exposure to the commercial and operational side of the global aviation MRO industry.
Experience working with enterprise systems such as SAP and other specialized aviation business applications.
Practical knowledge of contract management, customer support, and invoice preparation processes.
Opportunities to develop analytical, presentation, and stakeholder management skills.
Participation in cross-functional projects involving operations, supply chain, quality, engineering, and customer-facing teams.
Insight into business transformation and continuous improvement initiatives within a leading aerospace company.

Qualifications & Skills

Currently pursuing a Bachelor's degree in Business Administration, Commerce, Finance, Supply Chain Management, Industrial Engineering, Operations Management, or a related field (3rd or 4th year preferred).
Strong analytical skills with the ability to review, validate, and interpret large datasets from multiple sources.
High attention to detail and a commitment to accuracy when working with financial, operational, and customer-related information.
Excellent communication and interpersonal skills with the ability to collaborate across multiple departments and levels of the organization.
Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Advanced proficiency in Microsoft Excel and PowerPoint; experience with SAP, Tableau, or other business intelligence tools is considered an asset.
Prior CO-OP or internship experience
Interest in process improvement, operational excellence, and continuous improvement methodologies (LEAN knowledge is an asset).
Ability to work independently while contributing effectively within a team environment.
Interest in aviation, aerospace, operations, or industrial business environments is considered an asset.

Go to our website, to learn more about us. After your application is received, hiring managers will review for potential next steps.

MTU supports diversity in the workplace, and encourages applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities.

This position may require access to export-controlled goods and technology. As a condition of employment, candidates must be able to comply with all applicable export control laws, including the Canadian Controlled Goods Program. Candidates may be required to provide relevant information and documentation for the purpose of confirming their ability to access and handle export-controlled goods and technology.

MTU Maintenance Canada does not use Artificial Intelligence (AI) to review and/or screen candidates.

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More about this job

Responsibilities

Support customer invoice preparation and validation by consolidating data, checking contractual requirements, investigating discrepancies, and coordinating with cross-functional teams. Assist with maintenance planning, analytics and reporting, alignment meetings, and process improvement initiatives.

Requirements

Applicants should be pursuing a bachelor's degree in a relevant business, finance, supply chain, engineering, or operations field, with third- or fourth-year students preferred. The role calls for strong analytical, organizational, communication, and accuracy skills, advanced Excel and PowerPoint proficiency, and ideally experience with SAP or business intelligence tools and prior co-op or internship work.

Skills

Data Analysis
Invoice Validation
Attention To Detail
Microsoft Excel
Microsoft PowerPoint
SAP
Dashboard Development
KPI Reporting
Stakeholder Coordination
Contract Management
Process Improvement
Process Mapping
Data Quality
Presentation Development
Operational Planning

Visa sponsorship

Not detected in the job text

Keywords

SAP
Microsoft Excel
Microsoft PowerPoint
Tableau
Aircraft Engine Maintenance
Aviation MRO
Customer Support
Invoice Preparation
Invoice Validation
Contract Management
Commercial Operations
Data Analysis
Data Consolidation
Data Quality
Dashboards
Key Performance Indicators
Operational Planning
Engine Induction Planning
Cross-Functional Coordination
Process Mapping
Process Documentation
Process Automation
Continuous Improvement
Lean
Business Transformation
Supply Chain
Quality Documentation
Financial Performance
Management Reporting

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