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MUFG Investor Services

Executive Director, Global Payment Services

Toronto, ON, Canada

Job type: Full-time
Posting language: English
Posted: Sep 22, 2026

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Original job description

Company Description

About MUFG Investor Services:

Experience something Brilliantly Different with a career at MUFG Investor Services.

MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate and regulatory services, custody, business consulting, and more. Operating from 17 locations worldwide, we help clients mitigate risk, enhance efficiency, and navigate the operational complexities of today’s investment management landscape. As a division of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest financial institutions with approximately $3 trillion in assets, we combine deep expertise with the strength and stability of a leading financial institution. To learn more, visit us at www.mufg-investorservices.com.

Job Description

Provide strategic leadership for the Global Payments function, building a scalable, resilient and globally consistent operating model that supports business growth.
Drive the technology, automation and transformation roadmap, partnering with Technology and Product teams to increase straight-through processing, reduce manual intervention and strengthen controls.
Lead bank connectivity, payment platform enhancements and integration initiatives, ensuring efficient and resilient connectivity across internal and external banking systems.
Maintain executive oversight of global payment operations, ensuring the timely, accurate and secure execution of client, investor, fund, treasury and corporate payments.
Establish global standards, procedures, controls, SLAs and KPIs to drive service quality, regulatory compliance and a reduction in payment errors, failures and operational incidents.
Lead the transition and integration of payment activities across the organisation into the Global Payments function, ensuring consistent standards and seamless service delivery.
Build and develop a high-performing global leadership team, with clear accountability, performance management, coaching and succession planning.
Lead capacity planning, workforce and location strategy, creating an operating model capable of absorbing growth without linear headcount increases.
Oversee payment investigations, operational incidents, third-party providers, business continuity and operational resilience, acting as the senior escalation point for critical matters.
Ensure compliance with relevant regulatory and industry requirements, including AML, sanctions, financial crime, data protection and payment standards.
Partner with business and client teams to support client onboarding, product expansion and evolving payment requirements.
Provide meaningful management information and risk reporting covering performance, capacity, productivity and operational risk.
Monitor the following KPI’s to measure productivity:
- * Payment volume per FTE
- * STP Rates
- * Automation Adoption
- * Capacity Utilization
- * Reduction in Manual Touch Points
- * Use of Location Strategy and Operating Model design to manage costs and absorb growth

Qualifications

Degree in Finance, Business, Accounting, Economics or a related discipline.
10–15 years' experience in Treasury and Payments, ideally within fund services, asset servicing or financial services.
At least 5 years in senior leadership, with experience leading high-performing, geographically dispersed teams.
Proven experience building, scaling or transforming global operational functions.
Deep knowledge of treasury and payment operations, including SWIFT, wire payments, banking platforms, correspondent banking and payment routing.
Strong understanding of cross-border payments, FX and multi-currency cash management.
Good knowledge of KYC, AML, sanctions and relevant regulatory requirements.
Experience supporting hedge funds, mutual funds, private equity and/or real estate funds is highly desirable.
Strong leadership, stakeholder management and programme/change management capabilities.

Additional Information

What’s in it for you to join MUFG Investor Services? 

Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT.

So, why settle for the ordinary? Apply now for a Brilliantly Different career.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted.

Rank: Executive Director

Employment Type: Permanent Full Time

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More about this job

Responsibilities

Provide strategic leadership for the Global Payments function by building a scalable, resilient operating model and driving the technology transformation roadmap. Oversee global payment operations, ensuring regulatory compliance, service quality, and the effective management of operational risks and incidents.

Requirements

Requires 10–15 years of experience in Treasury and Payments, with at least 5 years in a senior leadership role managing geographically dispersed teams. Candidates must possess a degree in Finance, Business, Accounting, or Economics and deep knowledge of payment operations and regulatory standards.

Skills

Treasury management
Payment operations
Strategic leadership
Change management
Stakeholder management
Regulatory compliance
AML
Sanctions
SWIFT
Correspondent banking
Cross-border payments
FX
Cash management
Operational resilience
Capacity planning
Financial crime

Benefits

Learning and development
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Global Payments
Treasury
Asset Servicing
Fund Administration
SWIFT
Wire Payments
Banking Platforms
Correspondent Banking
Cross-border Payments
FX
Multi-currency Cash Management
KYC
AML
Sanctions
Data Protection
Hedge Funds
Mutual Funds
Private Equity
Real Estate Funds
Operational Resilience
Business Continuity
Automation
Straight-through Processing
Strategic Leadership
Change Management
Stakeholder Management
Capacity Planning
Regulatory Compliance
Financial Crime
Performance Management

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