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MF
Advisor Associate - Hamilton
MD Financial Management | Gestion financière MD
Mississauga, ON
- Full-time
The Associate contributes to the overall success of the Client Administrative Services Regional team, ensuring specific individual goals, plans, initiatives are executed / delivered in…
Added 3 mins ago
SD
Front Store Supervisor, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Ottawa, ON
- Part-time
May be asked to perform clerical and banking duties
Added 19 mins ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…them with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their…
Added 1 hour ago
T
Personal Banking Associate Trainee
TD
Camrose, AB
- Full-time
…them with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their…
Added 1 hour ago
PS
Private Equity Associate
Peloton Search Partners
Toronto, ON
- Full-time
…and cohesive teams for our repeat clients, from partner to associate…
Added 1 hour ago
SD
Front Store Supervisor, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Windsor, ON
- Part-time
May be asked to perform clerical and banking duties
Added 2 hours ago
T
Personal Banking Associate
TD
Dauphin, MB
- Full-time
…them with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial…
Added 2 hours ago
T
Personal Banking Associate Trainee - Korean Language Skills Considered an Asset
TD
Coquitlam, BC
- Full-time
…them with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their…
Added 2 hours ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…them with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their…
Added 2 hours ago
EB
Associate Director, Internal Audit AML/ATF/SE
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
The Associate Director, Internal Audit will be responsible for leading the risk assessment, control identification, documentation, testing, findings and recommendation process for various…
Added 2 hours ago
SD
Front Store Supervisor, Hourly Part Time Day
Shoppers Drug Mart
Vancouver, BC
- Part-time
May be asked to perform clerical and banking duties
Added 2 hours ago
Advisor Associate - Hamilton
Scotiabank
Hamilton, ON
The Associate contributes to the overall success of the Client Administrative Services Regional team, ensuring specific individual goals, plans, initiatives are executed / delivered in…
Added 2 hours ago
EB
Associate Director, Internal Audit AML/ATF/SE
EQ Bank
Toronto, ON
- Full-time
The Associate Director, Internal Audit will be responsible for leading the risk assessment, control identification, documentation, testing, findings and recommendation process for various…
Added 3 hours ago
T
Personal Banking Associate Trainee
TD
Red Deer, AB
- Full-time
…them with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their…
Added 3 hours ago
T
Customer Experience Associate - Sherbrooke, King Ouest (Part-time, 15h/week)
TD
Sherbrooke, QC
- Part-time
…et approfondis avec nos clients en effectuant de nombreuses opérations de service à la clientèle ainsi que de fournir des renseignements et des conseils sur les services, les produits et…
Added 3 hours ago
T
Personal Banking Associate - Prince-Arthur (15 hours)
TD
Montreal, QC
- Part-time
…them with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial…
Added 3 hours ago
Senior Customer Experience Associate - Rockland, On (15h/week)
Scotiabank
Clarence-Rockland, ON · Rockland, ON
…and supporting others. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey…
Added 3 hours ago
Financial Service Representative
Money Mart
Waterloo, ON
At Money Mart, we understand that not every customer fit with-in traditional banking or prime lending models. That’s why our teams look beyond the credit score to provide accessible,…
Added 3 hours ago
CC
Retail Store Manager
Canna Cabana
Ottawa, ON · Stittsville, ON
- $50,000 CAD / year
- Full-time
…management and to manage, maintain and supervise day-to-day retail operations activities at the retail store…
Added 4 hours ago
T
Personal Banking Associate Trainee
TD
Surrey, BC
- Full-time
…them with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their…
Added 4 hours ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…them with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their…
Added 4 hours ago
T
Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills an Asset (Chinatown Branch)
TD
Vancouver, BC
- Full-time
…them with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their…
Added 4 hours ago
T
Personal Banking Associate Trainee - Korean Language Skills an Asset
TD
Vancouver, BC
- Full-time
…them with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their…
Added 4 hours ago
T
PIA Client Service Associate
TD
Markham, ON
- Full-time
…so, then get onboard for the position of PIA Client Service Associate. In this role, you will provide dedicated specialized administrative support to an Investment Advisor or team of…
Added 4 hours ago
T
Customer Experience Associate
TD
Vancouver, BC
- Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…

MUFG Investor Services

Junior Associate Director, Operations Solutions, Operations Training

Toronto, ON, Canada

$68,250 to $100,100 CAD / year · Full-time

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Job details

Pay: $68,250 to $100,100 CAD / year
Job type: Full-time
Apply by: Dec 2, 2026
Experience: 4+ years Fund Admin or Investor Operations experience
Posting language: English
Posted: Nov 2, 2026

Original job description

About MUFG Investor Services:

Experience something Brilliantly Different with a career with MUFG Investor Services.  

Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group family, and we partner with over 480 loyal global investment firms to provide them with administration, assert services, banking, and fund financing.

We’re in 14 global locations and provide an exceptional hub of Brilliantly Different talent to thrive.

Job Description

This role is responsible for the design, delivery, and continuous improvement of operational training programmes and high-quality content, across global operations teams. The role ensures employees are equipped with the knowledge, skills, and behaviours required to operate effectively, compliantly, and consistently, while supporting operational excellence, regulatory adherence, and strategic change initiatives

Support the onboarding of newly hired employees and the ongoing development and training of Operations staff.
Work in partnership with Operations teams to help improve the standard of operational training globally, ensuring content is high quality, engaging, audience-appropriate, and aligned to defined learning objectives. This includes supporting the rollout of global training programmes, digitisation of content, and alignment of operational training deliverables across regions.
Support the design, delivery, and ongoing maintenance of operations training programmes in line with business and regulatory requirements.
Deliver instructor-led and virtual training sessions for operational teams as required.
Assist in the development, review, and upkeep of training materials, SOPs, and supporting learning documentation.
Track and report on training completion, learner feedback, and training effectiveness metrics.
Ensure all training documentation is accurate, appropriately controlled, and audit-ready.
Contribute suggestions and improvements to training approaches, tools, and delivery methods.
Escalate training-related risks, issues, or capacity concerns to senior training leadership in a timely manner.

Qualifications

Bachelor’s degree in Business, Finance, Operations, Learning & Development, or a related discipline
4+ years Fund Admin or Investor Operations experience
Professional training or learning qualifications desirable (e.g. CIPD, Train-the-Trainer, instructional design certification)

Additional Information

What’s in it for you to join MUFG Investor Services? 

Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT. Oh, and we really walk the talk when it comes to HYBRID WORKING.   

So, why settle for the ordinary? Apply now for a Brilliantly Different career.

We are committed to using Artificial Intelligence (AI) tools responsibly and being transparent about what we do to build trust and confidence. At MUFG Investor Services, we use AI tools to support our recruitment process by helping us understand how well candidates’ applications align with the requirements of the role.

All AI recommendations are reviewed by our recruitment team before any decisions are made.

More information on our use of AI tools is available in our Privacy Notice available to you as part of your application.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted.

This is a backfill position.

MUFG is an equal opportunity employer.

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More about this job

Responsibilities

Design, deliver, and maintain global operations training programmes and learning materials, including onboarding, instructor-led and virtual sessions, and support for digitising and aligning training across regions. Track training completion and effectiveness, keep documentation accurate and audit-ready, and identify improvements or escalate training-related risks and capacity concerns.

Requirements

A bachelor’s degree in Business, Finance, Operations, Learning and Development, or a related discipline is specified, along with at least four years of Fund Administration or Investor Operations experience. Professional training or learning qualifications, such as CIPD, Train-the-Trainer, or instructional design certification, are desirable.

Skills

Operations Training
Training Programme Design
Training Delivery
Instructor-Led Training
Virtual Training
Learning Content Development
Standard Operating Procedures
Onboarding
Learning And Development
Training Metrics And Reporting
Training Effectiveness Evaluation
Regulatory Compliance
Document Control
Operational Excellence
Stakeholder Collaboration
Continuous Improvement

Benefits

Hybrid Working
Learning And Development

Visa sponsorship

Not detected in the job text

Keywords

Fund Administration
Investor Operations
Operations Training
Training Programme Design
Training Delivery
Instructor-Led Training
Virtual Training
Learning Content
Onboarding
Standard Operating Procedures
Learning Objectives
Training Completion Tracking
Learner Feedback
Training Effectiveness Metrics
Document Control
Audit Readiness
Regulatory Requirements
Operational Excellence
Global Training Programmes
Content Digitisation
CIPD
Train-The-Trainer
Instructional Design

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