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Added 8 mins ago
T
Customer Experience Associate - Mandarin Language Skills an Asset
TD
Vancouver, BC
- Part-time
…get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We…
Added 8 mins ago
T
Customer Experience Associate
TD
Vancouver, BC
- Part-time
…get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We…
Added 8 mins ago
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Associate, Commercial Banking
CIBC
Kitchener, ON
- Full-time
Client experience - Proactively assess your clients’ needs and propose solutions to meet those needs. Interact with assigned clients to facilitate prompt responses to questions, enquiries…
Added 8 mins ago
PC
Digital Operations, Senior Associate
PwC Canada
Toronto, ON
- Full-time
…operational efficiency and effectiveness. These individuals analyze client needs, develop operational strategies, and offer guidance and support to help clients streamline processes,…
Added 8 mins ago
LC
Associate Faculty - Welding
Lambton College
Sarnia, ON
- Part-time
…for our local and global community and elevate student and client impacts at local, national, and international…
Added 23 mins ago
ST
Associate, Investor Services
SS&C Technologies
Mississauga, ON · Toronto, ON
- Full-time
Undergraduate degree or equivalent experience.
Added 23 mins ago
ST
Manager, Investor Services
SS&C Technologies
Mississauga, ON · Toronto, ON
- Full-time
Managing daily responsibilities of Associate and Senior Associates, Associate Managers including involvement in their development and performance.
Added 23 mins ago
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Full-Time Sales Associate
Burberry
Halton Hills, ON
- Full-time
…development; embracing and following on a daily basis the Burberry Experience during all interactions, owning the responsibility for developing new customers, as well as maintaining…
Added 23 mins ago
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Part-Time Sales Associate
Burberry
Halton Hills, ON
- Part-time
…development; embracing and following on a daily basis the Burberry Experience during all interactions, owning the responsibility for developing new customers, as well as maintaining…
Added 23 mins ago
D
Client service associate
Dialectica
Montreal, QC
- Full-time
As an Associate in the Client Service Team, you will act as a knowledge broker between our clients and industry experts. Your role is to partner with our clients to understand their…
Added 23 mins ago
ZC
Personal Injury Litigation Associate
ZSA Canada
Vaughan, ON
- Full-time
Our client, an established law firm is seeking a motivated and personable lawyer to join its team. The ideal candidate will have a strong background in personal injury litigation,…
Added 23 mins ago
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Associate, Cross Border tax
SME
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…range will be determined based on relevant public accounting experience, technical capabilities, client-management skills, job-related knowledge and qualifications. This position may also…
Added 38 mins ago
Senior Associate, OOH Direct Activation
WPP Media
Toronto, ON
…first-class OOH buys, while also directly managing relationships with client and planning leads. You will drive holistic investment strategies, lead high-stakes partner negotiations, ensure…
Added 38 mins ago
DC
Information Technology Support Specialist
Dillon Consulting Limited
London, ON
- Full-time
…providing clients with a fully integrated and superior customer…
Added 52 mins ago
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Représentant(e) des ventes- Grands comptes/Account Executive, Major Accounts Sales
ADP
Montreal, QC
- Full-time
Minimum de 3 ans d’expérience en ventes B2B, idéalement dans un rôle de chasseur ou de développement de nouvelles affaires
Added 52 mins ago
O
Senior Associate Geotechnical Engineer
Onterris
Guelph, ON · Oakville, ON · CAN-ON-Oakville-Upper Middle Rd
- Full-time
As the Senior Associate Geotechnical Engineer, you will be reporting to the Service Line VP.
Added 52 mins ago
B
Part-Time Sales Associate
Burberry
Halton Hills, ON
- $18 to $19 CAD / hour
- Part-time
…development; embracing and following on a daily basis the Burberry Experience during all interactions, owning the responsibility for developing new customers, as well as maintaining…
Added 52 mins ago
D
Banking Operations Associate
Dexian
Toronto, ON
- $24 to $25 CAD / hour
- Contract
Our client, a leading Banking institution, is seeking an Operations Officer to join its operations team in Toronto. This is an excellent opportunity for an early-career banking or financial…
Added 1 hour ago
BS
Préposé à la Marchandise / Stock Associate
Browns Shoes
Laval, QC
- Full-time
Soutenir les besoins de l'équipe de vente tout en donnant la priorité à l'expérience du client.
Added 1 hour ago
SC
Acquisition Account Manager - French Bilingual Hybrid
Staples Canada
Montreal, QC
- Full-time
…business pipeline and turn promising opportunities into lasting client partnerships. You will work with leading organizations across Canada to understand their goals and bring together…
Added 1 hour ago
T
Investment Banking Associate, Power & Utilities
TD
Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 1 hour ago
Senior Customer Experience Associate - Castleridge Centre, AB (30 hours/week)
Scotiabank
Calgary, AB
Our Senior Customer Experience Associates are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve…
Added 1 hour ago
VC
Client Service Associate (CSA) - Planning & Scheduling - Full-time
VON Canada (Ontario)
Thunder Bay, ON
- $25.12 to $27.04 CAD / hour
- Full-time
Are you passionate about health care and ready to make a meaningful impact in your community? As a Client Service Associate (CSA), you'll coordinate nursing and home support visits with our…
Added 1 hour ago
IR
Account Executive, New Business (Associate Commercial Director) – Permanent Full-Time
Info-Tech Research Group
Toronto, ON
- Full-time
Meaningful client relationships: The opportunity to build lasting partnerships with member organizations and help them address real business challenges and impact individual careers.
Added 1 hour ago
IR
Account Executive, New Business (Associate Commercial Director) – Permanent Full-Time
Info-Tech Research Group
London, ON
- Full-time
Meaningful client relationships: The opportunity to build lasting partnerships with member organizations and help them address real business challenges and impact individual careers.

MUFG Investor Services

Junior Associate Director, Operations Training

Toronto, ON, Canada

$68,250 to $100,100 CAD / year · Full-time

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Job details

Pay: $68,250 to $100,100 CAD / year
Job type: Full-time
Apply by: Dec 4, 2026
Experience: 4+ years Fund Admin or Investor Operations experience
Posting language: English
Posted: Nov 4, 2026

Original job description

About MUFG Investor Services:

Experience something Brilliantly Different with a career with MUFG Investor Services.  

Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial Group family, and we partner with over 480 loyal global investment firms to provide them with administration, assert services, banking, and fund financing.

We’re in 14 global locations and provide an exceptional hub of Brilliantly Different talent to thrive.

Job Description

This role is responsible for the design, delivery, and continuous improvement of operational training programmes and high-quality content, across global operations teams. The role ensures employees are equipped with the knowledge, skills, and behaviours required to operate effectively, compliantly, and consistently, while supporting operational excellence, regulatory adherence, and strategic change initiatives

Support the onboarding of newly hired employees and the ongoing development and training of Operations staff.
Work in partnership with Operations teams to help improve the standard of operational training globally, ensuring content is high quality, engaging, audience-appropriate, and aligned to defined learning objectives. This includes supporting the rollout of global training programmes, digitisation of content, and alignment of operational training deliverables across regions.
Support the design, delivery, and ongoing maintenance of operations training programmes in line with business and regulatory requirements.
Deliver instructor-led and virtual training sessions for operational teams as required.
Assist in the development, review, and upkeep of training materials, SOPs, and supporting learning documentation.
Track and report on training completion, learner feedback, and training effectiveness metrics.
Ensure all training documentation is accurate, appropriately controlled, and audit-ready.
Contribute suggestions and improvements to training approaches, tools, and delivery methods.
Escalate training-related risks, issues, or capacity concerns to senior training leadership in a timely manner.

Qualifications

Bachelor’s degree in Business, Finance, Operations, Learning & Development, or a related discipline
4+ years Fund Admin or Investor Operations experience
Professional training or learning qualifications desirable (e.g. CIPD, Train-the-Trainer, instructional design certification)

Additional Information

What’s in it for you to join MUFG Investor Services? 

Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT. Oh, and we really walk the talk when it comes to HYBRID WORKING.   

So, why settle for the ordinary? Apply now for a Brilliantly Different career.

We are committed to using Artificial Intelligence (AI) tools responsibly and being transparent about what we do to build trust and confidence. At MUFG Investor Services, we use AI tools to support our recruitment process by helping us understand how well candidates’ applications align with the requirements of the role.

All AI recommendations are reviewed by our recruitment team before any decisions are made.

More information on our use of AI tools is available in our Privacy Notice available to you as part of your application.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted.

This is a backfill position.

MUFG is an equal opportunity employer.

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More about this job

Responsibilities

Design, deliver, and continuously improve global operations training programmes and learning materials, including onboarding, instructor-led and virtual sessions, and the maintenance of SOPs and supporting documentation. Track training completion and effectiveness, ensure materials are accurate and audit-ready, and contribute to improvements while escalating training-related risks and capacity concerns.

Requirements

A bachelor’s degree in Business, Finance, Operations, Learning & Development, or a related discipline is required, along with at least four years of Fund Administration or Investor Operations experience. Professional training or learning qualifications, such as CIPD, Train-the-Trainer, or instructional design certification, are desirable.

Skills

Operations Training
Training Programme Design
Training Delivery
Instructor-Led Training
Virtual Training
Learning Content Development
Standard Operating Procedures
Training Documentation
Training Metrics
Learner Feedback
Regulatory Compliance
Operational Excellence
Onboarding
Continuous Improvement
Stakeholder Collaboration
Fund Administration

Benefits

Hybrid Working
Learning And Development

Visa sponsorship

Not detected in the job text

Keywords

Fund Administration
Investor Operations
Operations Training
Learning And Development
Training Programme Design
Training Delivery
Instructor-Led Training
Virtual Training
Onboarding
Learning Content
Standard Operating Procedures
Training Documentation
Training Completion Tracking
Learner Feedback
Training Effectiveness Metrics
Regulatory Requirements
Operational Excellence
Audit Readiness
Digitisation
Global Training Programmes
CIPD
Train-The-Trainer
Instructional Design

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