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Added 34 mins ago
Chief Technology Officer
EWS Group
Canada
Full-time
Lead modernization of the platform, including cloud architecture, scalability, performance, and security.
Added 3 hours ago
Senior Program Manager, Vendor and Scaled Operations
Javelin Venture Partners
ON · Ontario, Canada
Full-time
We're a tight-knit team of program management, process & automation, and workforce management professionals working together to deliver world-class service through operational excellence…
Added 4 hours ago
VP, Software Development - Delivery
Warner Bros. Discovery
Ottawa, ON
Full-time
Lead the engineering delivery strategy across CNN Technology, ensuring alignment between the CTO’s strategic priorities and day‑to‑day execution.
Added 6 hours ago
Director of Quality Assurance
Explorance
Montreal, QC
Full-time
Lead the evolution of our test automation strategy, with a strong focus on API and complex UI environments.
Added 6 hours ago
Directeur(rice) de l'assurance qualité / Director of Quality Assurance
Explorance
Montreal, QC
Full-time
Lead the evolution of our test automation strategy, with a strong focus on API and complex UI environments.
Added 9 hours ago
Marketing Operations Manager
Optro
Remote, Canada
$102,000 to $140,000 CAD / year
Full-time · Remote
Serving as the hands-on technical owner of our marketing technology stack - Marketing Automation Platform (Marketo) and the surrounding tools (webinar/event platforms, enrichment and ABM…
Added 12 hours ago
Principal AI Engineer
RBC
Calgary, AB
Full-time
…development, and implementation of data solutions, as well as lead, mentor, and grow a team of talented data engineers. This role requires strong data engineering skills and leadership,…
Added 20 hours ago
Marketing Operations Manager
Traction Complete
Vancouver, BC
$90,000 to $110,000 CAD / year
Full-time
…pipeline: Salesforce campaigns, Pardot (Account Engagement) automation, lead scoring and routing, the integrations that connect them, and the reporting that proves what worked. Every event,…
Added 21 hours ago
Marketing Coordinator – Marketing & Brand
Alberta Blue Cross
AB · Hybrid
Full-time
Strong marketing automation experience with the ability to build, optimize, and report on automated journeys using platforms like Marketo, Microsoft Dynamics 365 or similar martech.
Added 21 hours ago
Analyste sénior.e, assurance qualité (Contrat de 18 mois) // Senior Quality Assurance Analyst (18- month Contract)
SSENSE
Montreal, QC
Full-time
Added 22 hours ago
Media Operations Specialist
Starcom Canada
Toronto, ON
Full-time
Lead QA processes for media taxonomy, campaign classification, and platform readiness to ensure accuracy of Visa dashboards (Datorama) and MROI reporting.
Added 22 hours ago
Technical Consultant III (35732)
Myticas Consulting
Toronto, ON
Full-time
Technical Consultant III (Software Engineer, Senior/Lead)
Added 22 hours ago
SOLUTION ARCHITECT TECHNICAL ARCHITECT (35734)
Myticas Consulting
Toronto, ON
Full-time
Lead solution workshops, discovery sessions, architecture discussions, design walkthroughs, integration sessions, and requirements validation.
Added 22 hours ago
Senior QA Engineer III – Automation | Banking | API | Kafka | ETL (35729)
Myticas Consulting
Ottawa, ON
Full-time
Senior QA Engineer III – Automation | Banking | API | Kafka | ETL
Added 23 hours ago
QE Program Manager
Apptoza Inc.
Toronto, ON
Contract
Lead and coordinate Quality Engineering (QE) teams.
Added 23 hours ago
Test Automation Engineer
SE Health
Markham, ON
Contract
As a Test Automation Engineer, you will be responsible for hands-on test automation and testing across in-house applications, integrations, and vendor/SaaS solutions. The role will focus…
Added 23 hours ago
Technical Program Manager
HCLTech
Vancouver, BC
$120,000 to $135,000 CAD / year
Full-time
We are seeking an experienced Technical Program Manager (TPM) to lead the delivery of complex technology initiatives across software engineering, quality assurance, cloud platforms, and…
Added 1 day ago
Senior CRM Developer
York University
Toronto, ON
Full-time
…and service. The Senior CRM Developer serves as the technical lead for the enterprise CRM platform and is responsible for technical design, recommending business optimized and enterprise…
Added 1 day ago
Senior Program Manager, Vendor and Scaled Operations
Thumbtack
Remote, Canada
Full-time · Remote
We're a tight-knit team of program management, process & automation, and workforce management professionals working together to deliver world-class service through operational excellence…
Added 1 day ago
Senior Lifecycle Marketing Manager
Docker
Remote, Canada
Full-time · Remote
…that team: it already owns user and admin nurtures, renewal automation, and first-touch outreach for PQLs and inbound leads, running against a marketable base in the tens of…
Added 1 day ago
Quality Engineering Lead
Definity Insurance Company
Mississauga, ON
Full-time
As the Quality Engineering Lead, Finance Technology, you will lead quality engineering activities across Finance and Corporate Technology initiatives, ensuring solutions are delivered with…
Added 1 day ago
Full-Stack Developer
Air Canada
Toronto, ON
Full-time
Lead product lifecycle activities including debugging, performance tuning, and post-release support.
Added 1 day ago
Software Engineer in Test
Randstad Digital
Toronto, ON
Contract
We are seeking an experienced QA Engineer / SDET to join our team on a 12-month contract. In this role, you will lead test planning, build automation frameworks, and execute comprehensive…
Added 1 day ago
GenAI Tester
Iris Software Inc.
Toronto, ON
Contract
Build LLM evaluation suites, including LLM-as-a-judge, and plug them into our existing automation framework.
Added 1 day ago
Business Systems - Test Automation Lead
Price Industries Limited
Winnipeg, MB
Build and lead a pragmatic test automation and performance assurance program that improves the reliability of enterprise systems while reducing the cost and effort of repetitive testing.…

MUFG

Business Process Transformation & Analytics, Senior Manager

Toronto, ON, Canada

Job type: Full-time
Posting language: English
Posted: Sep 24, 2026

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Original job description

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Role Overview:

We are seeking a senior technology and transformation manager to drive business process transformation, analytics, and end-user computing (EUC/EUCC) modernization across a complex banking environment. This role is responsible for evaluating current-state processes, identifying inefficiencies, risks, and control gaps, and designing improved operating models that enhance efficiency, scalability, and governance.

The role partners closely with business, risk, compliance, operations, and technology teams to transform manual, fragmented, and spreadsheet-based processes into sustainable, technology-enabled solutions. A key focus area is EUC/EUCC governance, including inventory assessment, prioritization, remediation, and transition to appropriate target-state platforms. The position applies structured process engineering methods - such as process mapping, bottleneck analysis, and control design - to deliver measurable operational improvements supported by data and analytics.

Key Responsibilities:

Lead enterprise-wide business process transformation initiatives to simplify, standardize, and optimize workflows.
Assess current-state processes to identify inefficiencies, control gaps, manual workarounds, and data quality issues.
Design and implement future-state operating models, including process flows, control points, KPIs, and governance frameworks.
Oversee EUC/EUCC transformation efforts, including inventory assessment, prioritization, remediation, and modernization.
Drive analytics and reporting modernization through governed data, reusable datasets, dashboards, and Power BI solutions.
Enable automation and workflow improvements using tools such as Microsoft Power Platform and ServiceNow.
Define and monitor performance metrics, operational KPIs, and control effectiveness.
Ensure alignment with audit, regulatory, risk, data governance, and information security requirements.
Lead QA, testing, and validation activities to confirm solution effectiveness and reliability.
Collaborate with cross-functional stakeholders and vendors to deliver scalable, sustainable improvements.
Promote a culture of continuous improvement, operational discipline, and data-driven decision-making.

Experience

7+ years of experience in business process transformation, analytics, or technology-enabled operational improvement.
3+ years of leadership experience managing teams, programs, or cross-functional initiatives.
Strong experience applying process engineering methodologies (process mapping, workflow redesign, bottleneck analysis, control design).
Proven ability to transform manual, spreadsheet-based, or EUC-driven processes into governed, scalable solutions.
Experience delivering analytics, reporting, dashboards, and data-driven operating models.
Background in financial services or regulated environments with strong audit, compliance, and risk requirements.
Experience partnering with senior stakeholders to define priorities and drive adoption of transformation initiatives.

Technical & Functional Skills

Expertise in business process engineering, workflow design, and operating model development.
Strong analytics capabilities, including KPI definition, reporting, and dashboard design.
Familiarity with Microsoft Power Platform (Power Apps, Power Automate), Power BI, ServiceNow, and enterprise data tools.
Understanding of EUC/EUCC environments, including spreadsheets, Access databases, and manual processes.
Knowledge of data governance principles (data quality, lineage, controls) and QA/testing practices.
Strong communication, stakeholder engagement, and structured problem-solving skills.
Ability to balance agility with governance, auditability, and long-term sustainability.

Success Measures

Reduction in manual effort, process cycle time, and operational inefficiencies.
Progress in EUC/EUCC assessment, remediation, and modernization.
Increased adoption of governed analytics, dashboards, and reporting solutions.
Improved process transparency, control effectiveness, and audit readiness.
Successful delivery of transformation initiatives with strong stakeholder satisfaction

Education:

Bachelor's degree in computer science or a closely-related discipline, or an equivalent combination of formal education and experience

The job description and related application pertains to an opportunity with either MUFG Bank, Ltd., Canada Branch (“MUFG Bank Canada”) or MUFG Securities (Canada), Ltd. (“MUFG Securities Canada”). The job description relates to the general nature, scope, quantity and quality of work contemplated for the position. Other duties and responsibilities not specifically described may be assigned from time to time, consistent with knowledge, skills and abilities of the incumbent. The receipt of an application by either MUFG Bank Canada or MUFG Securities Canada, as applicable, does not imply or guarantee employment.Each of MUFG Bank Canada and MUFG Securities Canada is an equal opportunity employer.• As a federally regulated entity, MUFG Bank Canada is required to comply with applicable laws which prohibit discrimination based on protected grounds and which require accommodation to individuals in accordance with the requirements outlined in the Canadian Human Rights Act and the Canada Labour Code. Where MUFG Bank Canada obtains information relating to protected grounds under the Canadian Human Rights Act as part of the application process, it does so to monitor and otherwise evaluate its own compliance with such legislation and associated regulatory requirements; MUFG Bank Canada does not use such information for decision making purposes relating to the position contemplated in this application.• As a provincially regulated entity, MUFG Securities Canada is required to comply with applicable laws which prohibit discrimination based on protected grounds and which require accommodation to individuals in accordance with the requirements outlined in the Human Rights Code (Ontario) and the Employment Standards Act (Ontario). Where MUFG Securities Canada obtains information relating to protected grounds under the Human Rights Code (Ontario) as part of the application process, it does so to monitor and otherwise evaluate its own compliance with such legislation and associated regulatory requirements; MUFG Securities Canada does not use such information for decision making purposes relating to the position contemplated in this application.

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More about this job

Responsibilities

Lead enterprise-wide business process transformation initiatives to optimize workflows and modernize end-user computing environments. Collaborate with cross-functional teams to implement governed, scalable solutions while ensuring alignment with regulatory and risk requirements.

Requirements

Requires 7+ years of experience in business process transformation or technology-enabled operational improvement, including 3+ years of leadership experience. Candidates must possess strong process engineering skills and familiarity with financial services regulatory environments.

Skills

Business process transformation
Analytics
EUC/EUCC governance
Process engineering
Workflow design
Operating model development
Microsoft Power Platform
Power BI
ServiceNow
Data governance
Risk management
Compliance
Stakeholder engagement
KPI definition
Operational improvement

Visa sponsorship

Not detected in the job text

Keywords

Business Process Transformation
Analytics
EUC
EUCC
Banking
Process Engineering
Governance
Operating Models
Microsoft Power Platform
Power Apps
Power Automate
Power BI
ServiceNow
Data Quality
KPIs
Risk Management
Compliance
Audit
Workflow Redesign
Bottleneck Analysis
Control Design
Financial Services
Operational Discipline
Data-driven Decision-making
Stakeholder Management
QA
Testing
Validation
Scalability
Automation

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