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Added 55 mins ago
Service Advisor
Multimatic
Newmarket, ON · Multimatic Niche Vehicles North America
Full-time
The Service Advisor will act as the liaison between dealerships, customers and the supplier/manufacturer while effectively diagnosing vehicle service issues and managing repair timelines…
Added 1 hour ago
Service Advisor
Multimatic
Newmarket, ON
Full-time
The Service Advisor will act as the liaison between dealerships, customers and the supplier/manufacturer while effectively diagnosing vehicle service issues and managing repair timelines…
Added 2 hours ago
Technical Account Manager
F12.net
Surrey, BC
…elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work - and we’re looking for…
Added 4 hours ago
Automotive Service Technician - Jim Pattison Lexus Northshore
The Jim Pattison Auto Group
North Vancouver, BC
The Jim Pattison Auto Group has an exciting opportunity for a Automotive Service Technician to join our Jim Pattison Lexus Northshore dealership. In this role, you will play a key part in…
Added 5 hours ago
Product Support Representative - Engines & Transmission
Wajax
Calgary, AB
Full-time
…lead follow-up, and referral follow-up to present equipment, parts, service, and power generation…
Added 6 hours ago
Commercial Sales Representative - Northern Ontario
MacEwen Petroleum Inc.
North Bay, ON · ON · Azilda, ON
$60,000 to $75,000 CAD / year
Full-time
Evaluate customer needs and understand market drivers to develop tailored, value-driven proposals that ensure appropriate service/product, delivery, and pricing.
Added 6 hours ago
Parts Advisor - Pembroke Nissan
401 Auto
Pembroke, ON
Full-time
Now Hiring: Automotive Parts Advisor – Fuel the Service Team, Deliver Expert Support, and Keep the Shop Running at Full Throttle!
Added 8 hours ago
Parts Advisor
Steele Auto Group
NL · St John's, NL
Full-time
Mercedes-Benz St. John's is seeking a Parts Advisor to join our growing team!
Added 8 hours ago
Service Video Advisor
Steele Auto Group
Halifax, NS
Full-time
Steele Mitsubishi is seeking a Service Video Advisor to join our team!
Added 10 hours ago
Service Advisor
Steele Auto Group
NS · Dartmouth, NS
Full-time
Join Steele Mazda as a Service Advisor Today!
Added 15 hours ago
Représentant Du Service à La Clientèle
TEKsystems
Winnipeg, MB
Contract
…divers canaux de communication pour livrer une expérience de service à la clientèle exceptionnelle, qui rendra linteraction avec le client mémorable…
Added 15 hours ago
Représentant Du Service à La Clientèle
TEKsystems
Montreal, QC
Contract
…divers canaux de communication pour livrer une expérience de service à la clientèle exceptionnelle, qui rendra linteraction avec le client mémorable…
Added 15 hours ago
Représentant Du Service à La Clientèle
TEKsystems
Mississauga, ON
Contract
…divers canaux de communication pour livrer une expérience de service à la clientèle exceptionnelle, qui rendra linteraction avec le client mémorable…
Added 20 hours ago
Enterprise Network Architect
evertz.io
Burlington, ON
Internship
You'll be equal parts technical expert, trusted advisor, and communicator - translating complex networking and media-transport concepts into clear recommendations for both engineering teams…
Added 20 hours ago
Private Wealth Tax, Manager
PwC
AB
Full-time
Join PwC Private’s Tax practice and be the trusted advisor behind the success of entrepreneurs, family enterprises, and dynamic private companies. You’ll help clients turn complex tax…
Added 21 hours ago
Service Advisor
Rush Enterprises
Kemptville, ON
Full-time
…range of industry-leading truck and trailer brands backed by parts, sales, service, collision repair, lease and rental support. With 15 locations in Ontario and almost 600 employees and…
Added 22 hours ago
Représentante ou représentant bilingue, Service Excellence, Service à la clientèle / CS Service Excellence Representative Bilingual
Fidelity Canada
Toronto, ON · Mississauga, ON · Montreal, QC · Calgary, AB
Full-time
Le programme de Service Excellence a été conçu pour vous donner l’occasion de perfectionner vos connaissances et vos compétences au sein du Service à la clientèle. Dans le cadre de ce…
Added 23 hours ago
Bridgewater - Parts Advisor
O'Regan's Automotive Group
Bridgewater, NS
Full-time
…employees who will take us there! We are looking for a motivated Parts Advisor to join our growing team. If you’re passionate about customer service and love working in a fast-paced,…
Added 23 hours ago
Customer Support Advisor (CSA)
Brandt Group of Companies
Nisku, AB
Full-time
The Customer Support Advisor (CSA) is responsible for promoting and selling parts and services, as well as providing after sales support to new and existing customers.
Added 1 day ago
Parts Advisor
Dilawri Group of Companies
Vaughan, ON
Full-time
Dilawri Group is now actively searching for a Parts Advisor to join the team at Audi Thornhill.
Added 1 day ago
Resident Advisor
Campus Living Centres
London, ON
Full-time
The Resident Advisor (RA) is a hired student leader who is expected to act as a role model, mentor, resource, and support to students living residence. The primary objective of the RA as…
Added 1 day ago
Mechanical Service Advisor
OPENLANE
Brampton, ON
Full-time
We are seeking a Mechanical Service Advisor with experience in administration, estimations, and customer service. You will be part of an administrative team responsible for coordinating…
Added 1 day ago
Bridgewater - Parts Advisor
O'Regan Motors Limited
Bridgewater, NS
Full-time
…employees who will take us there! We are looking for a motivated Parts Advisor to join our growing team. If you’re passionate about customer service and love working in a fast-paced,…
Added 1 day ago
Manager, Strategy & Value Creation (Bilingual FR/EN)
PwC Canada
Montreal, QC
Full-time
Act as a trusted advisor to senior client executives, providing guidance and recommendations through strong communication.
Added 1 day ago
Automotive Technician - Sherwood Park Hyundai
AutoCanada Inc.
Sherwood Park, AB
$35 to $43 CAD / hour
Full-time
…complete multi-point inspections, presenting findings to the Service Advisor. They conduct diagnostics and repairs on various vehicle systems, including brakes, engines, and electrical…

Multimatic

Service Advisor

Newmarket, ON, Canada

Pay: $47,424.00 - $87,000.00
Job type: Full-time
Apply by: Oct 29, 2026
Experience: Minimum 5 years in the automotive industry ideally including Dealership Service Department experience
Posting language: English
Posted: Sep 29, 2026

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Applications open in a new tab.

Original job description

Position Overview

Multimatic Niche Vehicles North America (MNVNA) is looking for an experienced Service Advisor and “Fly in Doctor” with an expertise in Field Service Support, automotive repair and manufacturing.

The Service Advisor will act as the liaison between dealerships, customers and the supplier/manufacturer while effectively diagnosing vehicle service issues and managing repair timelines either remotely or on-site. The successful candidate must be able to effectively organize incoming concerns and communicate the customer’s vehicle requirements so that tasks are executed in an accurate and timely manner. They must also be able to source parts and organize shipments.

Duties And Responsibilities

Perform vehicle repairs in house and at offsite locations
Ability to travel domestically or internationally for work if necessary
Assist with diagnosis and supervise repairs remotely at dealerships around the World as a “Fly in Doctor”
Comply with relevant local Health and Safety legislation and company Health and Safety Policies
Be the main point of contact between the company, the dealerships, and the customers
Identify and record any issues related to service and warranty and organize/communicate them in a way that deliverables can be tracked, and closure can be expedited
Document and summarize activities and status to keep teams and management informed
Consult with the manufacturing team regarding necessary repairs or service part builds
Determine the cost and timeline for vehicle service / repairs and prepare Estimates
Document incoming repairs photographically and in written reports
Submission of claims for vehicle/part warranty, shipment expediting, and/or other repairs
Order all parts as required and organize their movement to the intended locations including all necessary paperwork
Manage, coordinate and prioritize several activities with flexibility within a fast-paced challenging environment
Managing part number revisions and updating various systems to keep them aligned and current while staying on top of pricing updates
Owning the Service Bill of Materials and maintaining it as required to keep up with changes
Reviewing and updating Workshop Manuals and other service documentation to capture lessons learned and improve communication
Other duties as defined by the leadership team

Education And Experience

Must have expert level professional vehicle maintenance/repair and customer service experience
Minimum 5 years in the automotive industry ideally including Dealership Service Department experience
Excellent verbal and written communication skills
Ability to adapt communications to account for sensitivity of information
Ability to understand and exercise cultural etiquette as required when travelling
Ability to work in a team-based environment as well as establish and maintain cooperative working relationships between the customers and supplier/manufacturer
Strong organizational, time management and problem-solving skills to perform the job successfully and independently
Highly proficient in Microsoft Word, Excel, PowerPoint
Bonus if proficient in CQIS, CAD Software, PTS, OWS, Ariba, SAP, Covisint, MicroCat

This job posting is for an existing vacancy. The total cash compensation range for this position is expected to be:

$47,424.00 - $87,000.00

To learn more about Multimatic, check out our youtube channel - https://www.youtube.com/watch?v=psOjJIh3t90

If you are interested in this position, apply by sending us your cover letter and resume.

We thank all interested candidates in advance; however, only individuals selected for interviews will be contacted.

As part of our commitment to ensuring our employment practices are fair, accessible, and inclusive of persons with disabilities, recruitment-related accommodations for disabilities, are available upon request throughout the recruitment and assessment process for applicants with disabilities.

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More about this job

Responsibilities

Serve as the primary liaison among the company, dealerships, customers, and suppliers, diagnosing service issues and coordinating repairs remotely or on-site. Manage repair estimates, warranty claims, parts ordering and shipments, service documentation, and updates to service materials and systems.

Requirements

Requires expert-level professional vehicle maintenance and repair and customer service experience, with at least five years in the automotive industry; dealership service department experience is ideal. Candidates need strong communication, organization, time management, and problem-solving skills, proficiency in Microsoft Office, and the ability to travel domestically or internationally as needed.

Skills

Vehicle Maintenance And Repair
Automotive Diagnostics
Customer Service
Field Service Support
Dealership Support
Warranty Claims
Parts Sourcing And Ordering
Shipment Coordination
Repair Estimating
Service Documentation
Workshop Manual Updates
Service Bill Of Materials Management
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Problem-Solving

Visa sponsorship

Not detected in the job text

Keywords

Automotive Repair
Vehicle Maintenance
Field Service Support
Dealership Service Department
Vehicle Diagnostics
Warranty Claims
Parts Sourcing
Shipment Expediting
Repair Estimates
Service Bill Of Materials
Part Number Revisions
Workshop Manuals
Service Documentation
Health And Safety
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
CQIS
CAD Software
PTS
OWS
Ariba
SAP
Covisint
MicroCat
Motor Vehicle Manufacturing

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