Find work in Canada.

327,863 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 mins ago
Patient Care Coordinator - Penticton, BC
Avant Respiratory
Penticton 1, BC
$20 to $23 CAD / hour
Full-time
Assist patients in person, by phone, and virtually with questions and general support
Added 2 mins ago
Millwright - Apprentice
USG Corporation
Carseland, AB
$40 to $41.25 CAD / hour
Full-time
…include but are not limited to motors, pneumatic tools, hydraulic systems, conveyor systems, and production machines; following diagrams, sketches, operations manuals, manufacturer’s…
Added 2 mins ago
Senior Project Manager (Tech/IoT)
Blackstone Energy
Toronto, Ontario
Full-time
Collaborate with internal teams to support functional requirements development, design and implement innovative energy, systems integration and automation solutions tailored to client needs.
Added 2 mins ago
Junior Purchaser
BE Group of Companies
Abbotsford, BC
$55,000 to $70,000 CAD / year
· Support the purchasing function and other relevant departments and communicate any supply problems which may impact on business operations
Added 2 mins ago
Full-time House Manager / Family Assistant
Sage Haus
Taber, AB
$33 to $38 CAD / hour
Full-time
…in our home. The right person for this role will understand professional boundaries and knows when to give the family…
Added 17 mins ago
Nurse, Clinical Informatics Specialist
Sanya’k̓ula
Nanaimo, BC
Full-time
The CIS is the liaison between Professional Practice, Digital Health/Information Management, clinical operations leaders, users (staff and clinicians) and other groups and utilizes their…
Added 17 mins ago
Summer Articling Accountant, Assurance and Accounting
ACCA Careers
Humboldt, SK
Temporary
With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You…
Added 17 mins ago
Co-op, Assurance and Accounting
ACCA Careers
Humboldt, SK
Temporary
With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You…
Added 17 mins ago
Manager, Organizational Development & Engagement
Volkswagen Group Canada Inc.
Ajax, ON
Full-time
Partner with HR and business leaders to support onboarding, orientation, and employee development programs.
Added 17 mins ago
Accountant, Assurance and Accounting
ACCA Careers
Humboldt, SK
Full-time
With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You…
Added 17 mins ago
Registered Dietitian
Michael Garron Hospital
Toronto, ON
Part-time
…expected to act as clinical preceptors for Dietitian students & support staff onboarding/orientation. This role requires weekend…
Added 17 mins ago
Dual Courtworker
Native Counselling Services of Alberta
High Prairie, AB
$49,980 CAD / year
Full-time
…worker programs are free of charge and available to assist and support individuals through the court system. Currently we have a vacant position for a Dual court worker in our Valleyview…
Added 17 mins ago
Electrical Engineer
Myo Palate
Toronto, ON
Full-time
…schematics, board photographs, panel builds, or short videos of systems running. Personal projects, competition builds, and academic work count fully. If your professional work is covered…
Added 17 mins ago
M&B Sales Intern
ADM
Galway-Cavendish and Harvey, ON · Trent Lakes, ON
Volunteer
Access to a variety of Employee Resource Groups (ERGs) that foster connection, support, and professional growth across a variety of communities.
Added 17 mins ago
Fashion Associate (Part time) - Fairview Park Mall - Kitchener
RW&CO
Kitchener, ON
Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 17 mins ago
Senior Manager, Market Mortgage Broker Conduct
Financial Services Regulatory Authority of Ontario (FSRA)
Toronto, ON
Full-time
At FSRA, we invest in the personal and professional growth of our team. We offer a competitive compensation package that includes an employer-matched defined benefit pension plan, and a…
Added 17 mins ago
Temporary Fashion Associate - Upper Canada Mall
RW&CO
Newmarket, ON
Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 17 mins ago
Quality Engineer III
Baylis Medical Technologies
Mississauga, ON
Full-time
…with a primary focus on day-to-day manufacturing and product support, continuous improvement projects, and design changes, and help ensure products and processes continue to meet applicable…
Added 17 mins ago
Road Service Technician - Brampton/Mississauga (2026-9612)
Johnston Equipment
Brampton, ON
Full-time
We are a solutions-driven, customer-focused provider of material handling, storage, and automated systems solutions and we take pride in knowing that your actions boost our customers’…
Added 17 mins ago
Supply Chain Specialist - GMP
Apex Systems
Toronto, ON
$30 to $35 USD / hour
Contract
Our biotech client is seeking a Supply Chain Specialist to support their GMP warehousing and manufacturing operations activities at their GMP pilot facility and GMP warehousing external…
Added 17 mins ago
Team Lead (Full time) - Fairview Park Mall - Kitchener
RW&CO
Kitchener, ON
Full-time
Support store performance by contributing to the achievement of sales goals and ensuring alignment with company objectives and key performance indicators (KPIs).
Added 17 mins ago
Account Manager, Inside Sales - Toronto, ON
Cellcom Communications - Cellcom.ca
Toronto, ON · North York, ON
Full-time
Experience with CRM systems (Salesforce, Dynamics, or equivalent) is considered an asset.
Added 17 mins ago
Principal Test Specialist, Electrical
Babcock Canada Inc.
Victoria, BC
Full-time
Training and support for professional development and professional membership dues
Added 17 mins ago
Senior Director Finance
HRXconnect
Toronto, ON · Greater Toronto Area, Canada
Full-time
As Director, Finance, you will build and evolve the finance function to support continued growth across Canada, the US, UK and Australia.
Added 17 mins ago
Commissioning Manager
Babcock Canada Inc.
Victoria, BC
Full-time
Training and support for professional development and professional membership dues

Multy

Customer Service Supervisor

Vaughan, ON, Canada

Pay: $55,000 to $72,000 USD / year
Job type: Full-time
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Who We Are

At Multy, we believe waste is not the end of a material’s life, it’s the beginning of something better.

For more than 30 years, Multy has combined material science, design, and manufacturing expertise to transform landfill-diverted materials into durable, innovative products for homes, gardens, and beyond. Today, we are a growing global organization focused on sustainable innovation, circular manufacturing, and finding better ways to use materials, diverting over 3 million tires and 15 million water bottles from landfills every year.

As our customer base and retail partnerships continue to expand across Canada, the United States, and international markets, delivering responsive, accurate, and world-class customer support is essential. We are looking for an energetic, dependable, and hands-on Customer Service Supervisor to lead our customer support team, elevate service standards, and ensure seamless order fulfillment across our business.

What We Do

Multy operates in a high-volume manufacturing and distribution environment, producing market-leading Outdoor Living, Lawn & Garden, and functional flooring collections for major mass retailers, club stores, hardware co-ops, and independent distributors.

This is a high-impact, leadership role for an experienced customer service professional who excels at elevating customer service standards, coaching and developing high-performing teams and optimizing order fulfillment workflows.

What’s Important to Us

We value individuals who are adaptable, solution-oriented, collaborative, and lead by example. The ideal candidate takes true ownership of the customer journey, fosters a positive and accountable team environment, thrives in a fast-paced seasonal manufacturing rhythm, and possesses the operational savvy to optimize workflows and resolve customer challenges with diplomacy and urgency.

Key Responsibilities

Team Leadership & Daily Supervision: Supervise, mentor, and support a dedicated team of 2 to 5 Customer Service Coordinators/Representatives; manage daily workflow distribution, monitor service levels, conduct training, and foster a collaborative, high-performance team culture.
EDI & Portal Exception Management: Monitor and resolve order transmission exceptions via SPS Commerce and various customer vendor portals; review daily open order and discrepancy reports to correct location, pricing, and case-pack mismatches.
Escalations & Conflict Resolution: Serve as an escalation resource for complex customer inquiries, delivery delays, inventory allocations, and retailer portal inquiries, ensuring resolutions meet established Service Level Agreements (SLAs).
RMA & Claims Oversight: Oversee the Return Merchandise Authorization (RMA) and warranty claims process; coordinate with Quality and Warehouse teams to verify documentation, approve credits, and determine product return or field-destroy dispositions.
Consumer & Online Engagement: Ensure team compliance with consumer support timelines, including monitoring product Q&A/review platforms (e.g., Bazaarvoice) within required 24-hour response windows.
Cross-Functional Collaboration: Partner closely with Account Managers, Demand Planning, Logistics, and Warehouse Operations to expedite high-priority shipments, resolve order fulfillment bottlenecks, and maintain OTIF KPIs.
Process Improvement & Reporting: Track team KPIs (order accuracy, turnaround time, RMA volumes), identify opportunities to streamline SOPs, and generate weekly/monthly customer service activity reports for leadership.

What You Bring (Qualifications)

Education: Post-secondary diploma or degree in Business Administration, Supply Chain, Operations, or a related discipline.
Experience: Minimum of 4–6 years of customer service and order desk experience in a manufacturing, consumer goods (CPG), or wholesale/retail distribution environment, including 1–2+ years in a supervisory or team lead capacity.
ERP & Systems Proficiency: Proven hands-on experience working in NetSuite ERP (or comparable enterprise ERP systems) and EDI platforms (e.g., SPS Commerce, CommerceHub, or retailer direct portals).
Hands-On Leadership Style: A collaborative, lead-by-example mindset with a willingness to actively support portal oversight, order workflows, and customer escalations alongside the team.
Technical & Analytical Skills: Proficient with the Microsoft Office suite (specifically intermediate to advanced Excel for running discrepancy and order reports).
Communication & De-escalation: Exceptional verbal and written communication skills with a proven track record of handling customer and vendor escalations diplomatically under pressure.
Language Skills: Fluent professional English communication skills (French/English bilingualism is considered an asset, but is not required).

Physical and Environmental Requirements

Role operates primarily in a hybrid corporate office environment located in Concord/Vaughan, ON.
Ability to periodically visit and walk the local warehouse/distribution facility to coordinate on product returns, order inspections, and shipping priorities.
Ability to safely handle and inspect product samples or marketing materials weighing up to 25 lbs as needed.

What You Can Expect at Multy

Comprehensive Benefits: Fully paid health, dental, and medical benefits coverage (following standard eligibility).
Retirement Planning: Company retirement savings program with employer matching opportunities.
Work-Life Balance: Generous paid vacation entitlement and hybrid workplace flexibility.
Growth & Impact: A high-visibility leadership role with direct opportunity to optimize processes, build team capabilities, and contribute to business scalability.
Purpose-Driven Culture: The opportunity to be part of an industry leader in sustainability and circular manufacturing that diverts millions of pounds of waste from landfills each year.

Accessibility and Equal Opportunity

Multy is committed to providing an inclusive workplace where all qualified individuals have an equal opportunity to succeed. Employment decisions are made in accordance with applicable human rights and employment legislation.

Accommodations are available upon request throughout the recruitment and selection process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

#Hiring #CustomerServiceSupervisor #CustomerSupport #TeamLead#NetSuite #SPSCommerce #EDI #OTIF#VaughanJobs #ConcordJobs #Manufacturing #SupplyChain #CircularEconomy

Apply About employer

More about this job

Responsibilities

Lead and coach a team of customer service representatives while overseeing order workflows, EDI and portal exceptions, escalations, RMAs, warranty claims, and consumer support timelines. Coordinate with account management, planning, logistics, quality, and warehouse teams to improve fulfillment and OTIF performance, track service KPIs, and report on results.

Requirements

Requires a post-secondary diploma or degree in business, supply chain, operations, or a related field, plus 4–6 years of customer service and order desk experience, including 1–2 or more years in a supervisory or team lead role. Candidates should have hands-on ERP and EDI experience, strong Excel and communication skills, and the ability to manage customer and vendor escalations in a manufacturing, consumer goods, or distribution environment.

Skills

Customer Service Leadership
Team Supervision
Order Fulfillment
EDI Exception Management
NetSuite ERP
SPS Commerce
Retailer Vendor Portals
RMA and Warranty Claims
SLA Management
Microsoft Excel
KPI Reporting
Process Improvement
Cross-Functional Collaboration
Inventory and Logistics Coordination
Written and Verbal Communication

Benefits

Health Benefits
Dental Benefits
Medical Benefits
Retirement Savings Program With Employer Matching
Paid Vacation
Hybrid Workplace Flexibility

Visa sponsorship

Not detected in the job text

Keywords

NetSuite ERP
SPS Commerce
EDI
CommerceHub
Retailer Vendor Portals
Microsoft Office
Microsoft Excel
Order Fulfillment
Order Accuracy
Open Order Reports
Discrepancy Reports
RMA
Warranty Claims
Service Level Agreements
OTIF KPIs
Customer Service
Team Leadership
Escalation Management
Inventory Allocation
Demand Planning
Logistics
Warehouse Operations
Quality Coordination
Process Improvement
Standard Operating Procedures
KPI Reporting
Consumer Goods
Manufacturing
Wholesale Distribution
Circular Manufacturing

Report this job