Find work in Canada.

324,893 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 3 mins ago
Warehouse Worker - Day Shift (Contract)
Bunzl Can
Richmond, BC
Full-time
Assist other warehouse workers in completing tasks as requested by the Warehouse Manager or immediate supervisor
Added 3 mins ago
Cleaning laborer
Techo-Bloc
Longueuil, QC · Saint-Hubert, Quebec
Full-time
On-site training such as forklift certification courses (if required by the job)
Added 18 mins ago
Quality Assurance & Food Safety Supervisor
The Foray Group
Markham, ON
Full-time
Position Title: Quality Assurance & Food Safety Supervisor
Added 46 mins ago
Manager
Warehouse Group Inc.
Toronto, ON
$23 CAD / hour
Full-time
Floor Manager - Yonge St. WarehouseJoin the Warehouse Team
Added 46 mins ago
Floor Manager
Warehouse Group Inc.
London, ON
Full-time
Floor Manager - Yonge St. WarehouseJoin the Warehouse Team
Added 1 hour ago
warehouse supervisor
Canac
L'Ancienne-Lorette, QC
Full-time
Added 1 hour ago
Head Cashier Full-Time - 7180 Winnipeg North
The Home Depot Canada
Winnipeg, MB
Full-time
The Head Cashier plays an important role supporting the Front End Supervisor in motivating front end associates to follow GET behaviours and provide customers a great shopping experience.…
Added 1 hour ago
Warehouse Associate
Swatch Group
Brampton, ON
Full-time
As a Warehouse Associate, you will report to the Warehouse Supervisor/Manager and be responsible for supporting all warehouse operations, including receiving, inventory management, order…
Added 2 hours ago
warehouse supervisor
Canac
Saint-Georges, QC · St-Georges, QC
Full-time
Added 4 hours ago
Unit Supplies Coordinator - Patient Care Supply
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Prioritizes requests and takes appropriate action on own initiative and/or refers request to immediate supervisor when required.
Added 6 hours ago
Team Lead - 2nd Shift
Bertelsmann-Jobs
Mississauga, ON
Up to $19.75 CAD / hour
Full-time
…abilities by overseeing operations in partnership with your supervisor, monitoring and assigning daily work to warehouse associates, tracking transactions created by personnel, and…
Added 8 hours ago
Unit Supplies Coordinator - Patient Care Supply
Winnipeg Regional Health Authority
Winnipeg, MB
Prioritizes requests and takes appropriate action on own initiative and/or refers request to immediate supervisor when required.
Added 11 hours ago
Merchandising Associate Part Time - OAKVILLE BURLOAK
The Home Depot Canada
Oakville, ON
Part-time
Reports to Merchandising Execution Supervisor (MEAS)
Added 11 hours ago
Merchandising Associate Part Time - SARNIA
The Home Depot Canada
Sarnia, ON
Part-time
Reports to Merchandising Execution Supervisor (MEAS)
Added 11 hours ago
Superviseur Senior aux Opérations (nuit)
Loblaw Companies Limited
Boucherville, QC
Full-time
Join our dynamic team as a Senior Supervisor and discover an inclusive work environment that values diversity. We firmly believe that the strength of our team comes from the diversity of…
Added 12 hours ago
Directeur(trice) expérience client
The Home Depot Canada
Boisbriand, QC
Full-time
Warehouse environment that can be dusty and noisy.
Added 12 hours ago
Associé(e) mise en marché, temporaire (temps plein)
The Home Depot Canada
Boisbriand, QC
Full-time
Reports to Merchandising Execution Supervisor (MEAS)
Added 13 hours ago
Lot Associate Part Time - 7170 Lethbridge
The Home Depot Canada
Lethbridge, AB
Part-time
Plan the best method of loading and securing merchandise in customer’s vehicle as per Safe Loading Training.
Added 13 hours ago
Lot Associate - Full Time (Halifax)
The Home Depot Canada
Halifax, NS
Full-time
Plan the best method of loading and securing merchandise in customer’s vehicle as per Safe Loading Training.
Added 13 hours ago
Lot Associate Part Time (RICHMOND HILL)
The Home Depot Canada
Richmond Hill, ON
Part-time
Plan the best method of loading and securing merchandise in customer’s vehicle as per Safe Loading Training.
Added 13 hours ago
Merchandising Execution Associate: Part Time Temp - VANCOUVER TERMINAL
The Home Depot Canada
Vancouver, BC · Greater Vancouver Metropolitan Area
Part-time
Reports to Merchandising Execution Supervisor (MEAS)
Added 13 hours ago
Associé(e) au stationnement (temps plein)
The Home Depot Canada
Trois-Rivières, QC
Full-time
Plan the best method of loading and securing merchandise in customer’s vehicle as per Safe Loading Training.
Added 13 hours ago
Lot Associate: Part Time - CHINOOK
The Home Depot Canada
Calgary, AB
Part-time
Plan the best method of loading and securing merchandise in customer’s vehicle as per Safe Loading Training.
Added 13 hours ago
Merchandising Associate Part Time - MILTON
The Home Depot Canada
Milton, ON
Part-time
Reports to Merchandising Execution Supervisor (MEAS)
Added 14 hours ago
Team Lead - 1st Shift
Bertelsmann-Jobs
Mississauga, ON
Up to $19.75 CAD / hour
Full-time
…abilities by overseeing operations in partnership with your supervisor, monitoring and assigning daily work to warehouse associates, tracking transactions created by personnel, and…

Multy

Customer Service Supervisor

Vaughan, ON, Canada

Pay: $55,000 to $72,000 USD / year
Job type: Full-time
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Who We Are

At Multy, we believe waste is not the end of a material’s life, it’s the beginning of something better.

For more than 30 years, Multy has combined material science, design, and manufacturing expertise to transform landfill-diverted materials into durable, innovative products for homes, gardens, and beyond. Today, we are a growing global organization focused on sustainable innovation, circular manufacturing, and finding better ways to use materials, diverting over 3 million tires and 15 million water bottles from landfills every year.

As our customer base and retail partnerships continue to expand across Canada, the United States, and international markets, delivering responsive, accurate, and world-class customer support is essential. We are looking for an energetic, dependable, and hands-on Customer Service Supervisor to lead our customer support team, elevate service standards, and ensure seamless order fulfillment across our business.

What We Do

Multy operates in a high-volume manufacturing and distribution environment, producing market-leading Outdoor Living, Lawn & Garden, and functional flooring collections for major mass retailers, club stores, hardware co-ops, and independent distributors.

This is a high-impact, leadership role for an experienced customer service professional who excels at elevating customer service standards, coaching and developing high-performing teams and optimizing order fulfillment workflows.

What’s Important to Us

We value individuals who are adaptable, solution-oriented, collaborative, and lead by example. The ideal candidate takes true ownership of the customer journey, fosters a positive and accountable team environment, thrives in a fast-paced seasonal manufacturing rhythm, and possesses the operational savvy to optimize workflows and resolve customer challenges with diplomacy and urgency.

Key Responsibilities

Team Leadership & Daily Supervision: Supervise, mentor, and support a dedicated team of 2 to 5 Customer Service Coordinators/Representatives; manage daily workflow distribution, monitor service levels, conduct training, and foster a collaborative, high-performance team culture.
EDI & Portal Exception Management: Monitor and resolve order transmission exceptions via SPS Commerce and various customer vendor portals; review daily open order and discrepancy reports to correct location, pricing, and case-pack mismatches.
Escalations & Conflict Resolution: Serve as an escalation resource for complex customer inquiries, delivery delays, inventory allocations, and retailer portal inquiries, ensuring resolutions meet established Service Level Agreements (SLAs).
RMA & Claims Oversight: Oversee the Return Merchandise Authorization (RMA) and warranty claims process; coordinate with Quality and Warehouse teams to verify documentation, approve credits, and determine product return or field-destroy dispositions.
Consumer & Online Engagement: Ensure team compliance with consumer support timelines, including monitoring product Q&A/review platforms (e.g., Bazaarvoice) within required 24-hour response windows.
Cross-Functional Collaboration: Partner closely with Account Managers, Demand Planning, Logistics, and Warehouse Operations to expedite high-priority shipments, resolve order fulfillment bottlenecks, and maintain OTIF KPIs.
Process Improvement & Reporting: Track team KPIs (order accuracy, turnaround time, RMA volumes), identify opportunities to streamline SOPs, and generate weekly/monthly customer service activity reports for leadership.

What You Bring (Qualifications)

Education: Post-secondary diploma or degree in Business Administration, Supply Chain, Operations, or a related discipline.
Experience: Minimum of 4–6 years of customer service and order desk experience in a manufacturing, consumer goods (CPG), or wholesale/retail distribution environment, including 1–2+ years in a supervisory or team lead capacity.
ERP & Systems Proficiency: Proven hands-on experience working in NetSuite ERP (or comparable enterprise ERP systems) and EDI platforms (e.g., SPS Commerce, CommerceHub, or retailer direct portals).
Hands-On Leadership Style: A collaborative, lead-by-example mindset with a willingness to actively support portal oversight, order workflows, and customer escalations alongside the team.
Technical & Analytical Skills: Proficient with the Microsoft Office suite (specifically intermediate to advanced Excel for running discrepancy and order reports).
Communication & De-escalation: Exceptional verbal and written communication skills with a proven track record of handling customer and vendor escalations diplomatically under pressure.
Language Skills: Fluent professional English communication skills (French/English bilingualism is considered an asset, but is not required).

Physical and Environmental Requirements

Role operates primarily in a hybrid corporate office environment located in Concord/Vaughan, ON.
Ability to periodically visit and walk the local warehouse/distribution facility to coordinate on product returns, order inspections, and shipping priorities.
Ability to safely handle and inspect product samples or marketing materials weighing up to 25 lbs as needed.

What You Can Expect at Multy

Comprehensive Benefits: Fully paid health, dental, and medical benefits coverage (following standard eligibility).
Retirement Planning: Company retirement savings program with employer matching opportunities.
Work-Life Balance: Generous paid vacation entitlement and hybrid workplace flexibility.
Growth & Impact: A high-visibility leadership role with direct opportunity to optimize processes, build team capabilities, and contribute to business scalability.
Purpose-Driven Culture: The opportunity to be part of an industry leader in sustainability and circular manufacturing that diverts millions of pounds of waste from landfills each year.

Accessibility and Equal Opportunity

Multy is committed to providing an inclusive workplace where all qualified individuals have an equal opportunity to succeed. Employment decisions are made in accordance with applicable human rights and employment legislation.

Accommodations are available upon request throughout the recruitment and selection process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

#Hiring #CustomerServiceSupervisor #CustomerSupport #TeamLead#NetSuite #SPSCommerce #EDI #OTIF#VaughanJobs #ConcordJobs #Manufacturing #SupplyChain #CircularEconomy

Apply About employer

More about this job

Responsibilities

Lead and coach a team of customer service representatives while overseeing order workflows, EDI and portal exceptions, escalations, RMAs, warranty claims, and consumer support timelines. Coordinate with account management, planning, logistics, quality, and warehouse teams to improve fulfillment and OTIF performance, track service KPIs, and report on results.

Requirements

Requires a post-secondary diploma or degree in business, supply chain, operations, or a related field, plus 4–6 years of customer service and order desk experience, including 1–2 or more years in a supervisory or team lead role. Candidates should have hands-on ERP and EDI experience, strong Excel and communication skills, and the ability to manage customer and vendor escalations in a manufacturing, consumer goods, or distribution environment.

Skills

Customer Service Leadership
Team Supervision
Order Fulfillment
EDI Exception Management
NetSuite ERP
SPS Commerce
Retailer Vendor Portals
RMA and Warranty Claims
SLA Management
Microsoft Excel
KPI Reporting
Process Improvement
Cross-Functional Collaboration
Inventory and Logistics Coordination
Written and Verbal Communication

Benefits

Health Benefits
Dental Benefits
Medical Benefits
Retirement Savings Program With Employer Matching
Paid Vacation
Hybrid Workplace Flexibility

Visa sponsorship

Not detected in the job text

Keywords

NetSuite ERP
SPS Commerce
EDI
CommerceHub
Retailer Vendor Portals
Microsoft Office
Microsoft Excel
Order Fulfillment
Order Accuracy
Open Order Reports
Discrepancy Reports
RMA
Warranty Claims
Service Level Agreements
OTIF KPIs
Customer Service
Team Leadership
Escalation Management
Inventory Allocation
Demand Planning
Logistics
Warehouse Operations
Quality Coordination
Process Improvement
Standard Operating Procedures
KPI Reporting
Consumer Goods
Manufacturing
Wholesale Distribution
Circular Manufacturing

Report this job