IT Product Manager

Position Overview

The IT Product Manager owns the strategy, delivery, performance and ongoing support of IT products serving one or more lines of business. Working closely with business product owners, project managers, architects, technical teams and vendors, this role manages the full product lifecycle, from demand and roadmap planning through feature releases, operational support and technical upgrades. The role ensures products remain secure, reliable, compliant, cost-effective and aligned with business priorities and enterprise architecture standards.

Your Role:

• Own the product roadmap and lifecycle, including demand intake, prioritization, release planning, feature delivery, run support, software currency and technical upgrades.
• Act as the primary point of contact for business stakeholders, IT teams and vendors on all matters related to assigned products.
• Partner with product owners, enterprise and solution architects, project managers and technical teams to translate business strategy into executable technology plans.
• Monitor the financial, technical and operational health of products, including budgets, actuals, forecasts, system performance, risks and product costs.
• Ensure secure and stable operations while supporting audit, compliance, disaster recovery and other corporate requirements.
• Identify opportunities to improve operational efficiency, customer experience and product performance.
• Coordinate internal teams, shared services, external vendors and technology partners to deliver and support IT solutions effectively.
• Support vendor selection, contract and statement-of-work development, delivery oversight and ongoing relationship management.
• Ensure technical, regulatory, compliance and training documentation is complete and current.
• Provide leadership, coaching and mentoring to product team resources, and resolve resource or operational issues across Agile and Kanban teams.

Your Profile:

• Bachelor's degree in information management, computer science, business, finance or a related field.
• 8+ years of experience in information systems or project management, including at least 3 years in delivery management or IT product management.
• Experience leading enterprise insurance administration solutions across underwriting, quoting, policy issuance or claims.
• Strong knowledge of the insurance lifecycle and related processes, including policy administration, business process management and finance.
• Proven experience managing enterprise IT solutions, SaaS platforms or cloud-based applications.
• Experience with IT financial management, including budget tracking, actuals and forecasting.
• Working knowledge of Agile, Scrum and/or Kanban delivery methods, with experience using Azure DevOps, JIRA or similar tools.
• Strong stakeholder and vendor management skills, with the ability to work across business, technical and global teams.
• Excellent communication, organization, problem-solving, negotiation and decision-making skills.
• Ability to work independently while contributing effectively in a collaborative team environment.

Preferred skills

• Experience with Guidewire Cloud and related policy or claims administration systems.
• Experience in the primary insurance or reinsurance sector, including relevant regulatory requirements.
• Knowledge of Microsoft and/or Java development, SQL Server, front-end technologies, APIs, data analytics, cloud integration, support and web analytics.
• Experience with systems integration, digital strategy, digital business architecture and customer-focused design.
• Knowledge of reinsurance processes, risk modelling, underwriting systems or claims management technology.
• Proficiency with Microsoft Office and the ability to quickly learn emerging tools and technologies.

About Munich Re

Together, we engage with everything we have and are, to help humankind act braver and better.

As the world’s leading reinsurance company with more than 40,000 employees in over 50 locations around the globe, Munich Re introduces a paradigm shift in the way you think about insurance. By turning uncertainty into manageable risk, we enable fundamental change. We recognize Diversity, Inclusion, and Belonging as a key priority with a culture that welcomes different thoughts and opinions. We dare to think big and are continuously innovating on behalf of our clients.

Our data, our technology, and our teams place us in a unique position to drive transformative change in the life insurance industry. We invest strategically in our world class talent, offering our employees a work experience that promotes professional development, innovation, and rewards high performance.

What Can We Offer You?

We are pleased to offer our employees great benefits and resources to support their mental, physical and financial wellbeing. These include:

• An engaging and collaborative environment that promotes continuous learning and development
• A hybrid work environment that combines weekly in-office and remote days
• A great compensation package including annual company bonus
• Market leading company-paid flexible health and dental benefits, starting on your first day
• Flexible dollars provided by the company to put towards Health Spending Account and/or Wellness Spending Account
• Immediate participation in DC Pension Plan with an automatic employer contribution, plus optional company match
• Generous time off including vacation, personal days, unplanned time, Statutory Holidays and company-wide early closure half-days
• Learning and development programs and resources, including unlimited access to LinkedIn Learning, Education Assistance Program and reimbursement for professional fees
• Maternity, Parental & Adoption Leave top-up program
• Employee Referral Program, Recognition & Rewards Platform

Our base salary range for this role is between $105,000 and $115,000 per year, plus an opportunity for an annual company bonus based upon a percentage of eligible pay. The salary estimate displayed represents the typical salary range for candidates hired in this position. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have and comparison to internal equity.

This role is located in our Toronto office on 390 Bay St, and we operate in a hybrid work model. This job posting is for an existing vacancy. 

We do not use AI in our recruitment process - applications are reviewed by our team to ensure a fair and personalized experience.

Please note that only candidates who are selected for interview will be contacted directly. We thank all candidates for their interest.

Munich Re is committed to providing a work environment that is inclusive and free of employment barriers and discrimination. Accommodations will be made for qualified applicants with a disability throughout the recruitment process. If you receive a request for an interview and you have a disability which will require an accommodation to support your participation, please contact AODARequestHR@munichre.ca as soon as practical so that suitable accommodations can be arranged.