Front Desk Agent - Mysa Nordic Spa
- PE, Canada
- Saint Peters, PE, Canada
Full-time
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Job details
- Job type
- Full-time
- Posting language
- English
- Posted
Original job description
Mysa Nordic Spa & Resort is Prince Edward Island’s first Nordic Spa. Located in St. Peters, Mysa offers a wide range of spa and relaxation services including Scandinavian hot baths, essential oil steam rooms, cold water plunges, a Finnish sauna, massage therapy, meditation, and relaxation sessions. The resort also includes 17 water view accommodations, top-tier food and beverage service, and provide residents and visitors with a place to heal, rejuvenate, and refresh.
As a Front Desk Agent, You Will
As a Front Desk Agent, You Will
- Greet arriving guests in a friendly manner, provide our spa check in process, and explain spa procedures
- Resolve guest complaints and questions, referring to management for direction when needed
- Clerical duties required, such as responding to emails, answering the phone, and booking spa and accommodation appointments
- Comply with front desk procedures and perform assigned duties with attention to detail, accuracy, courtesy, and cooperativeness
- Process guests' departures, calculate charges, and receive payments
- Promote sales advice by communicating current promotions and offering products and treatments
- Daily laundry duties and folding of towels and robes, as required
- Light cleaning and inspection of locker rooms and common areas throughout shift
- Work alongside Mysa team to establish a safe and fun atmosphere
- A sociable and outgoing personality
- Effective interpersonal skills
- A positive and friendly attitude with a willingness to work within a close team orientated environment
- Self-motivated and reliable
- Ability to work with little supervision and maintain a high level of performance
- Prioritization and time management skills
- Ability to work under pressure in a fast-paced environment without compromising quality
- Reliable transportation and a flexible schedule (available for weekends and evenings)
- Currently living in Prince Edward Island
- Excellent verbal and written communication skills
- Previous customer service experience required: 1 year (preferred)
- Competitive wages
- Employee Family Assistance Program
- Growth and professional development opportunities
- Discounts at all MHG locations across Atlantic Canada as well as local shops and services
- Free access to the Mysa spa facilities outside of working hours
More about this job
Responsibilities
The Front Desk Agent is responsible for greeting guests, managing the check-in and check-out process, and handling clerical tasks such as bookings and inquiries. Additionally, the role involves maintaining the cleanliness of common areas and promoting spa products and services to guests.
Requirements
Candidates should possess a sociable personality, excellent communication skills, and the ability to work in a fast-paced environment. Previous customer service experience of at least one year is preferred, along with a flexible schedule for weekends and evenings.
Skills
- Customer service
- Interpersonal skills
- Communication skills
- Time management
- Prioritization
- Attention to detail
- Clerical duties
- Sales
- Problem solving
- Teamwork
Benefits
- Competitive wages
- Employee Family Assistance Program
- Growth and professional development opportunities
- Discounts at all MHG locations
- Free access to the Mysa spa facilities
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Customer Service & Support
- Administrative
- Food & Beverage
Keywords
- Front Desk
- Customer Service
- Hospitality
- Spa
- Resort
- Clerical
- Sales
- Scheduling
- Guest Relations
- Cleaning
- Laundry
- Communication
- Time Management
- Teamwork
- Promotion