Central Registration & Scheduling Clerk - Temporary Part-Time (Multi-Site)

Bracebridge, ON, Canada

Part-time

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Job details

Job type: Part-time
Apply by: Nov 8, 2026
Posting language: English
Posted: Sep 25, 2026

Original job description

Working together to provide outstanding integrated health care to our communities delivering best patient outcomes with exemplary standards and compassion, Muskoka Algonquin Healthcare (MAHC) is a multi-site organization that includes Huntsville District Memorial Hospital Site and South Muskoka Memorial Hospital Site.

ROLE

As a Central Registration and Scheduling Clerk at Muskoka Algonquin Healthcare you will;

Answer incoming telephone calls on main switchboard connecting callers to extension/area directing any complex inquiries to the appropriate individual or department after ascertaining the nature of the call
Greet patients/visitors to provide basic information and direction to appropriate contacts or services
Respond to inquiries regarding patient status utilizing hospital computer system and/or patient lists
Responding to and announcing Code Alerts
Directing calls in emergency situations
Assist individuals wishing to pick-up or drop-off packages etc. during off hours
Ensure patient registration functions (inpatient/outpatient) are carried out in an efficient manner by interviewing patients/family to collect and process registration information
Process admission and discharge/transfer
Receive and process appointment/test requisitions in accordance with appropriate procedure and protocols efficiently
Respond to telephone calls from patients to book appointments
Schedule appointments via telephone, and interview patient to collect/validate demographics, financial data, and other required information, advising patient of any information required and what items to bring when arriving for appointment
Provide preparation instructions for appointment
Call the patient’s physician office directly or notify the patient directly regarding scheduling changes and/or cancellations of procedures

Required Education & Certification(s)

Certificate in recognized Office Administration course or equivalent experience
Successful completion of Medical Terminology course

 

Required Skills & Experience(s)

Significant recent clerical experience including excellent organization skills
Excellent keyboarding and computer skills having worked with spreadsheets and word programs, including speed and accuracy - 60 wpm
Excellent interpersonal, verbal and written communication skills
Excellent customer service skills
Ability to organize and control all functions within the department
Knowledge of office equipment (computers, fax, photocopier etc.)
Ability to interpret instructions and fulfil as requested
Experience with Healthcare oriented software programs
Ability to exercise good judgement, take initiative and work independently
Previous Hospital experience
Must have the ability to exercise a high degree of diplomacy and tact; excellent customer service and interpersonal communication skills
Ability to effectively communicate via the telephone and in-person to serve the needs of patients/staff/visitors in a manner that is customer service oriented, efficient and productive, in a sensitive and caring manner
Must be highly flexible; able to accommodate changing needs of the department
Ability to work well under pressure with minimal supervision
Willingness to workdays/nights/weekends

Additional Perks At Mahc

Staff referral program (Earn up to $1000 for each successful Permanent Part Time and Permanent Full Time new hire you refer to MAHC)
Extended health benefits (Permanent Full-Time only)
Enrolment in the Healthcare of Ontario Pension Plan (HOOPP)
Collaborative and supportive team environment

Additional Information

Location: Multi-Site, working on site at both the South Muskoka Memorial Hospital (SMMH) located in Bracebridge and Huntsville District Memorial Hospital (HDMH) located in Huntsville. Applicants must reside within 125km of one of our hospital campuses or be willing to relocate prior to starting. *Exceptions will be considered on a case-by-case basis

Hours of Work: Must be available to work shifts including days, evenings, nights and weekends. Shifts and hours may change according to departmental requirements per the collective agreement.

Recruitment Process

Submit your cover letter and resume together as either a PDF or Word document(s) to this posting by 11:59 pm on the closing date. Please Note: Applicants must submit their application through this posting listed to be considered. Email and paper submissions will not be accepted unless otherwise indicated
If you are viewing this job posting on a website other than mahc.ca/careers, you may not be viewing the most up-to-date information. To see other opportunities or to view the most up-to-date version of this job posting, including rate of pay, please visit mahc.ca/careers
We thank all applicants for their interest in this opportunity. As much as we would like to reach out to every applicant, please note that only those selected for an interview will be contacted. Selection will be based on skills, abilities, experiences, and qualifications. MAHC reserves the right to conduct interview(s) or other applicable testing where required
Please note, AI (Artificial Intelligence) is not being used to screen, assess, or select applicants in our recruitment process

Conditions of employment for external hires includes;

Proof of immunization and vaccination records to the Hospital’s Occupational Health and Safety department
Legal entitlement to work in Canada
Satisfactory Criminal Record & Judicial Matters Check

Our organization: MAHC is committed to a selection process and work environment that is inclusive and barrier-free. We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identify as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ+.

Accommodation will be provided in accordance with the Ontario Human Rights Code. If you have accommodation needs for attendance at the interview, please advise us at time of the interview being scheduled

Looking for Housing?

Check out Housing for Healthcare for rentals in Muskoka!

Required Skills

Required Experience

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More about this job

Responsibilities

Operate the hospital switchboard, direct calls and visitors, respond to inquiries, and support emergency communications. Register patients, process admissions and discharges, receive requisitions, and schedule appointments while communicating preparation instructions and changes.

Requirements

Requires a recognized office administration certificate or equivalent experience and successful completion of a medical terminology course. Candidates need significant recent clerical experience, strong computer and communication skills, healthcare software experience, and availability for day, evening, night, and weekend shifts.

Skills

Patient Registration
Appointment Scheduling
Telephone Switchboard Operation
Customer Service
Medical Terminology
Keyboarding
Computer Skills
Spreadsheet and Word Processing
Healthcare Software
Patient Communication
Interpersonal Communication
Organization
Judgment and Initiative
Attention to Detail
Flexibility
Working Under Pressure

Benefits

Staff Referral Program
Extended Health Benefits
Healthcare of Ontario Pension Plan
Collaborative and Supportive Team Environment

Visa sponsorship

Not detected in the job text

Keywords

Office Administration
Medical Terminology
Patient Registration
Inpatient Registration
Outpatient Registration
Appointment Scheduling
Admission Processing
Discharge Processing
Transfer Processing
Medical Requisitions
Telephone Switchboard
Code Alerts
Healthcare Software
Patient Status Inquiries
Demographic Data
Financial Data
Keyboarding
Spreadsheets
Word Processing
Fax
Photocopier
Customer Service
Telephone Communication
Patient Communication
Clerical Experience
Hospital Experience
Confidentiality
Diplomacy
Shift Work

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