Program Development & Operations Coordinator
- Richmond, BC, Canada
Part-time
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Job details
- Job type
- Part-time
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- Posting language
- English
- Posted
Original job description
Seniors Home Support Program Development & Operations Coordinator
Organization: Muslim Food Bank & Community Services (MFBCS)
Position Type: Full-Time
Position Overview
MFBCS is seeking a motivated and hands-on Program Development & Operations Coordinator to help establish and operate a new Seniors Home Support Program.
The program will function as a social enterprise, providing personal and eligible medical home support services while developing sustainable revenue through government-funded contracts and private fee-for-service clients.
The successful candidate will support the practical launch and day-to-day operation of the program, including business development, client recruitment, caregiver coordination, scheduling, community outreach, billing, and administrative systems.
Key Responsibilities
- Assist with establishing and launching the Seniors Home Support Program.
- Conduct market research and support development of service packages and pricing.
- Identify potential clients and build relationships with referral organizations.
- Promote services and help generate private-pay client revenue.
- Assist with government contract opportunities and funding applications.
- Coordinate client registration, caregiver scheduling, and service delivery.
- Support recruitment and onboarding of personal support workers and other care professionals.
- Track billable hours, client registrations, revenue, and operational expenses.
- Maintain service quality records and prepare regular performance reports.
- Support the program's progression toward financial self-sufficiency.
Qualifications
- Diploma or degree in healthcare administration, business, social services, or a related field.
- Two to four years of relevant experience in home care, healthcare coordination, community services, or business development.
- Strong communication, organizational, and customer service skills.
- Experience in client acquisition, outreach, and service coordination.
- Ability to work independently and take responsibility for practical program implementation.
- Familiarity with Canadian home care services is an asset.
Apply Now: Interested candidates are invited to apply through our Jotform application form: https://form.jotform.com/262994738639479
More about this job
Responsibilities
Help launch and operate the Seniors Home Support Program, including researching the market, developing service packages and pricing, recruiting clients, and building referral relationships. Coordinate caregivers and service delivery, support recruitment and funding applications, track billing and operational performance, and help the program become financially self-sufficient.
Requirements
A diploma or degree in healthcare administration, business, social services, or a related field is required, along with two to four years of relevant experience. Candidates should have strong communication, organizational, and customer service skills, experience in outreach and service coordination, and the ability to implement a program independently; familiarity with Canadian home care is an asset.
Skills
- Program Development
- Program Operations
- Business Development
- Market Research
- Client Acquisition
- Community Outreach
- Client Registration
- Caregiver Coordination
- Scheduling
- Service Coordination
- Recruitment and Onboarding
- Billing and Revenue Tracking
- Performance Reporting
- Customer Service
- Communication
- Organization
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Social Services
- Management & Leadership
- Administrative
- Sales
Keywords
- Seniors Home Support
- Social Enterprise
- Home Care
- Personal Support Services
- Healthcare Coordination
- Program Development
- Program Operations
- Business Development
- Market Research
- Service Packages
- Pricing
- Client Acquisition
- Referral Organizations
- Community Outreach
- Government Contracts
- Funding Applications
- Client Registration
- Caregiver Scheduling
- Service Delivery
- Personal Support Workers
- Recruitment
- Onboarding
- Billing
- Billable Hours
- Revenue Tracking
- Operational Expenses
- Service Quality Records
- Performance Reporting
- Financial Self-Sufficiency
- Private Fee-for-Service