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Added 11 mins ago
UI
Warehouse Manager
UAP Inc.
Toronto, ON · Scarborough, ON
- $83,700 to $104,600 CAD / year
- Full-time
Proficiency with warehouse management systems (WMS) and Microsoft Office.
Added 11 mins ago
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Temporary Sales Support Associate
Coach
AB · Edmonton, AB
- Part-time
Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product…
Added 11 mins ago
J
Intermediate Recruiter - Edmonton
Jardeg
AB · Edmonton, AB
- Full-time
…and relationship-driven recruitment practices. As a trusted business partner, this role helps establish recruitment best practices and develops identified sourcing pipelines for…
Added 11 mins ago
MS
Operations Supervisor (Afternoon Shift)
Metro Supply Chain
Elora, ON
- Full-time
…tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating…
Added 11 mins ago
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Facility Manager III
BGIS
Toronto, ON
- Full-time
Builds strong relationships with end users and is a trusted partner with the assigned line of business/client.
Added 11 mins ago
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Shipper-Receiver & Bottle Preparation Technician evg
Bureau Veritas
Bedford, NS
- $17 to $18 CAD / hour
- Full-time
Strong computer skills, including Microsoft Teams, Outlook, Excel, Word, and comparable workplace systems.
Added 11 mins ago
MS
Operations Supervisor
Metro Supply Chain
Montreal, QC
- Full-time
…tailoring integrated, data driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 22.5 million square feet operating…
Added 11 mins ago
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Product Support Expert
Meltwater
Toronto, ON
- Full-time
…resolving application and system issues that disrupt Meltwater's business-critical Media Intelligence Platform. Your collaborative approach and solution-oriented mindset are crucial for…
Added 11 mins ago
OW
Oliver Wyman - Senior Lead AI Engineer
Oliver Wyman
Toronto, ON
- Full-time
…technical projects and helping teams design and build AI/ML systems and pipelines that consistently drive solutions to be extensible and production quality. You are an expert in selected…
Added 11 mins ago
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Java Spring Boot Microservices Developer
Infosys
Mississauga, ON
- Full-time
…transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by…
Added 11 mins ago
LW
Compliance Officer
Leith Wheeler Investment Counsel Ltd. | Leith Wheeler Conseils en investissements
Vancouver, BC
- Full-time
The ideal candidate will bring strong investment management compliance experience or relevant business-line experience, and will be detail-oriented, collaborative, and passionate about…
Added 11 mins ago
PC
Cybersecurity Generalist Senior Associate
PwC Canada
Vancouver, BC
- Full-time
…across various domains, maintaining the protection of client systems and data. You will apply a broad understanding of cybersecurity principles and practices to address diverse security…
Added 11 mins ago
C
Temporary Sales Support Associate
Coach
Ottawa, ON
- Part-time
Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product…
Added 11 mins ago
VC
Underwriting Assistant (Fixed-Term, 12 Months))
Victor Canada
Canada
- Temporary
…accurate, timely, and compliant processing of new and renewal business. You will work closely with underwriters, brokers, and internal partners to help maintain data quality, support…
Added 11 mins ago
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Receptionist
Morguard
Ottawa, ON
- Full-time
…education, skills, certifications, internal pay equity and business…
Added 11 mins ago
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Finance Manager
BGIS
Markham, ON
- Full-time
…competing priorities while interacting and influencing both business leads and customers with financial insights that drive bottom line results or improve customer…
Added 26 mins ago
CE
Policy Analyst
Compass Early Learning and Care
Peterborough, ON · Administration office
- Full-time
Support the maintenance of policy management systems in collaboration with the Corporate Coordinator.
Added 26 mins ago
S
Business Analyst III
Seaspan
North Vancouver, BC
- Full-time
7+ years of experience in Business Analysis, Process Improvement, Digital Transformation, or Systems Implementation.
Added 41 mins ago
TU
Programmer Analyst II
The University of British Columbia
Vancouver, BC
- $8,810.92 to $13,202.5 CAD / month
- Full-time
AAPS Salaried - Information Systems and Technology, Level D
Added 41 mins ago
TI
Functional Area Lead - Woodroom
Tolko Industries
High Prairie, AB
- Full-time
Proficient with maintenance management systems, such as JD Edwards considered an asset.
Added 41 mins ago
A
Production Assistant
ADM
Windsor, ON
- Full-time
ADM offers opportunities for talented individuals who are ready to join the team and make a contribution to our business. Successful candidates will be graduating with a B.S. in Chemical,…
Added 41 mins ago
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Associate EI&C Engineer
Veolia | North America
Oakville, ON
- Full-time
…transformation. Within this framework, Veolia's Water Technology Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex…
Added 41 mins ago
CC
Specialist, Retention - Hybrid
Cogeco Connexion
Hamilton, ON
- Full-time
Efficiently handles, troubleshoots, and resolves escalated customer inquiries for all systems. Offers customized solutions and options while responding to questions and problems. while…
Added 41 mins ago
A
Power Infrastructure & Geotechnical Engineering Leader
Arup
Calgary, AB
- Full-time
Provide technical leadership for transmission lines, substations, renewable energy, battery energy storage systems, grid connections and related power infrastructure.
Added 41 mins ago
A
Senior Product Manager, Interoperability
Autodesk
Toronto, ON
- Full-time
You have a track record of owning a roadmap and strategy for a platform or developer-facing product, and of delivering measurable business outcomes

MutualONE

Licensed Customer Service Representative

Ilderton, ON, N0M 2A0, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

Join MutualONE and Help Shape Exceptional Customer Experiences

At MutualONE, we're more than an insurance company. We're a people-first organization committed to protecting what matters most to our customers, communities, and employees. We're seeking a motivated, customer-focused professional who thrives in a collaborative environment and is excited to build a meaningful career in the insurance industry.

As a Licensed Customer Service Representative (CSR), you'll play a key role in supporting our Agency Team and delivering exceptional service to our policyholders. Working alongside experienced Agents and Underwriters, you'll gain exposure to multiple lines of insurance while developing valuable industry expertise and advancing your career.

If you're passionate about helping people, enjoy working in a fast-paced environment, and take pride in delivering outstanding customer experiences, we'd love to hear from you.

ONE Company, ONE Team, ONE Culture, ONE Insurance Solution for our Member’s Needs!

MutualONE has Agents and Independent Insurance Brokers, with business throughout Southwestern Ontario, serviced from office locations in Ilderton ON and Seaforth ON.

If you're passionate about helping people, enjoy working in a fast-paced environment, and take pride in delivering outstanding customer experiences, we'd love to hear from you.

What You'll Do

Deliver exceptional customer service by responding to inquiries and assisting with policy changes, coverage explanations, and insurance solutions
Conduct Personal Lines renewal reviews, including generating Insurance-to-Value (ITV) calculations
Monitor and manage policy expiry lists to ensure timely and accurate renewals
Prepare Commercial and Farm renewal packages for assigned Agents
Partner closely with Agents to provide proactive support and enhance the customer experience
Generate proofs of insurance, including Certificates of Insurance, Liability Slips, and Binders
Maintain accurate records and documentation while following established workflows and best practices
Update claims closing notices within our agency management system
Provide support to our Corporate Services Administration Team as needed
Contribute to a positive, inclusive, and collaborative workplace culture by living the MutualONE values every day
Travel is required in this role

What You'll Bring

Minimum one year of insurance industry experience
OTL General Insurance Agent License or RIBO License (with willingness to transition to OTL licensing if required)
Valid Ontario Driver's License
College diploma in Business Administration, Insurance, or a related field
Passion for delivering exceptional customer service and building strong customer relationships
Strong communication, organizational, and time-management skills
Excellent attention to detail and ability to prioritize multiple responsibilities
Experience with Applied Epic or other brokerage management systems is considered an asset
Ability to work both independently and collaboratively within a team environment
A growth mindset and desire to continuously learn and develop professionally
A commitment to showing relentless respect, kindness, and empathy in all you do
Must possess a valid driver's license
Criminal Record Check will be required

Why MutualONE?

At MutualONE, we believe great people deserve a great workplace. That's why we offer:

Flexible hybrid work arrangements that support work-life balance
Competitive compensation and comprehensive benefits package
Professional development, licensing support, and ongoing learning opportunities
Clear pathways for career growth and advancement
A collaborative, supportive team environment where your contributions are valued
A culture that prioritizes employee well-being, respect, diversity, and community involvement

Ready to Build Your Future with MutualONE?

If you're looking for a rewarding career with an organization that values people, relationships, and continuous growth, we'd love to hear from you.

Apply today and discover how MutualONE can help you grow your career while making a meaningful difference in the lives of our customers and communities.

We thank all applicants for their interest, however, only those considered for an interview will be contacted.

ACCESSIBILITY STATEMENT (AODA IN ONTARIO)

MutualONE is committed to providing a barrier-free work environment in concert with the provincial guidelines for accessibility (Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Ontario Only).

As such, MutualONE will make accommodations available to applicants with disabilities upon request during the recruitment process.

HUMAN RIGHTS STATEMENT

MutualONE strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, MutualONE will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.

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More about this job

Responsibilities

The Licensed Customer Service Representative will manage policy renewals, generate insurance documentation, and provide proactive support to agents and policyholders. They will also maintain accurate records and contribute to a collaborative team environment while ensuring exceptional service delivery.

Requirements

Candidates must have at least one year of insurance industry experience and hold an OTL or RIBO license. A college diploma in Business Administration or Insurance and a valid Ontario driver's license are also required.

Skills

Customer service
Insurance industry knowledge
Policy management
Communication
Organizational skills
Time management
Attention to detail
Applied Epic
ITV calculations
Relationship building
Problem solving
Collaboration

Benefits

Flexible hybrid work arrangements
Professional development
Licensing support
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Customer Service
OTL License
RIBO License
Applied Epic
Policy Renewals
Underwriting
Commercial Insurance
Farm Insurance
Personal Lines
Certificates of Insurance
Liability Slips
Binders
Agency Management System
Business Administration
Hybrid Work

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