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Added 9 mins ago
F
Webber - Patrol Maintenance Technician - Infrastructure Management
Ferrovial
Kingston, ON · Morrisburg, ON · CAN - Webber - Infra - Kingston
- Full-time
…Webber also has an in-house engineering services department to help optimize building efficiency and quality while solving complex project challenges using field experience, innovative…
Added 9 mins ago
C
Digital Editor (French Services) (Telework/Hybrid)
CBC/Radio-Canada
Montreal, QC
- Full-time
Help organize, moderate and participate in interactive digital events (live panels, chats and discussion forums).
Added 9 mins ago
R
Vice President, Global Investment Banking (Syndicated & Leveraged Finance)
RBC
Toronto, ON
- Full-time
Take execution ownership of syndicated loan financings backing corporate M&A, LBOs, project financings, and general corporate purposes
Added 9 mins ago
UR
Outside Sales Rep - Trench Safety
United Rentals
Calgary, AB
- Full-time
Collaborate with general rentals representatives to promote cross selling to accounts wherever possible
Added 9 mins ago
Locomotive Attendant
VIA Rail Canada
Vancouver, BC
Join VIA Rail and help ensure the reliability and safety of our national passenger rail fleet.
Added 9 mins ago
Team Lead Retail Sales Representative - Calgary
Encore
Calgary, AB
The Role: Team Lead Retail Sales Representative for General Mills/Blue Buffalo - Calgary Territory - 40 HRS/WEEK - 62,000$/year
Added 9 mins ago
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Respiratory Therapist (Pulmonary/Diagnostic)-Chilliwack General Hospital
Fraser Health Authority
Chilliwack, BC
- $40.19 to $50.2 CAD / hour
- Full-time
We currently have an exciting opportunity for a Casual - Respiratory Therapist to join our team at Chilliwack General Hospital located in Chilliwack, B.C. We hire great people for…
Added 9 mins ago
TO
Registered Veterinary Technician (Veterinary
The Ontario SPCA and Humane Society
Barrie, ON
- $26.5 to $29 CAD / hour
- Full-time
No on-call! Enjoy a work/life balance in a career you love. As an RVT with the Ontario SPCA, you can help make a difference in the lives or animals without the long hours. Be part of an…
Added 9 mins ago
BL
General Litigation / Criminal LAA
BC Legal Management Association
Surrey, BC
- Other
…Administrative Assistant to work with a busy lawyer in our Criminal & General Litigation Department. This is a full time position working between the hours of 9 to 5 in our Surrey…
Added 24 mins ago
C
Supply Chain Support Associate
Co-op
Calgary, AB
- Full-time
Complete general administrative duties and assist with data entry as required.
Added 24 mins ago
C
Full-Time Bakery Clerk I
Co-op
North Battleford, SK
- Full-time
…that keeps 100% of its profits in your community. Our profits help to provide great jobs, build welcoming facilities and support local groups and charitable organizations that make our…
Added 24 mins ago
B
Change Delivery Manager
BMO
Toronto, ON · FCP
- Full-time
Applies change management methodology and general management skills and knowledge to plan, organize and execute change management in a variety of project sizes.
Added 24 mins ago
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Analyste des Marchés de Capitaux / Capital Markets Analyst
JLL
Montreal, QC · CAN-CORP Montreal-Montreal
- Full-time
…relevant experience to a new industry, join our team as we help shape a brighter way…
Added 24 mins ago
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Spécialiste manufacturier - quart de jour / Manufacturing specialist - day shift
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Varennes, QC · (HE)Office_QC, Varennes
- Full-time
Added 24 mins ago
Financial Service Representative
Money Mart
Toronto, ON
…creating a workplace where employees can grow, make an impact, and help customers navigate everyday financial needs. If you’re passionate about customer service, relationship building, and…
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Financial Service Representative
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Toronto, ON · Scarborough, ON
…people. At Aecon, you won’t just build your career - you’ll help build what matters to enable future generations to…
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Saskatoon, SK
- Full-time
…folding machines for final processing and packaging. You will help ensure products meet company quality and production standards. You will report to the Production…
Added 24 mins ago
Sales Representative
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Canada
…available to visit a store immediately when contacted by the NAM to help resolve any…
Added 24 mins ago
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Bilingual Care Coordinator, Temporary Full-Time, Community Float, Labelle
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Ottawa, ON
- Full-time
As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.
Added 24 mins ago
General Help, Part Time
Compass Group Canada
Toronto, ON · Etobicoke, ON
The General Helper will be responsible for preparing, presenting and serving meals, ensuring the quality of the food and overall presentation.
Added 24 mins ago
EC
AV Specialist
Emily Carr University of Art and Design
Vancouver, BC
- $38.22 to $40.9 CAD / hour
- Temporary
…responding with solutions, assistance and technical advice to CTS Help Desk tickets. Ensures that the University community receives repair progress updates, and provides seamless solutions…
Added 24 mins ago
T
Retail Floor Team Member - Langley (Part-Time)
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Langley (District), BC · Langley, BC
- Part-time
At Talize, we’re more than a workplace, we’re a movement for sustainable living. Every day, you help communities shop with purpose, combining fashion and environmental impact. We believe…
Added 24 mins ago
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General Help, Tim Hortons, Full Time
Compass Group Canada
AB · Greater Edmonton Metropolitan Area
- Full-time
Added 24 mins ago
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General Manager - Bayview Village
Gap
Toronto, ON · North York, ON
- Full-time
…next. If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join…

MutualONE

Licensed Customer Service Representative

Ilderton, ON, N0M 2A0, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

Join MutualONE and Help Shape Exceptional Customer Experiences

At MutualONE, we're more than an insurance company. We're a people-first organization committed to protecting what matters most to our customers, communities, and employees. We're seeking a motivated, customer-focused professional who thrives in a collaborative environment and is excited to build a meaningful career in the insurance industry.

As a Licensed Customer Service Representative (CSR), you'll play a key role in supporting our Agency Team and delivering exceptional service to our policyholders. Working alongside experienced Agents and Underwriters, you'll gain exposure to multiple lines of insurance while developing valuable industry expertise and advancing your career.

If you're passionate about helping people, enjoy working in a fast-paced environment, and take pride in delivering outstanding customer experiences, we'd love to hear from you.

ONE Company, ONE Team, ONE Culture, ONE Insurance Solution for our Member’s Needs!

MutualONE has Agents and Independent Insurance Brokers, with business throughout Southwestern Ontario, serviced from office locations in Ilderton ON and Seaforth ON.

If you're passionate about helping people, enjoy working in a fast-paced environment, and take pride in delivering outstanding customer experiences, we'd love to hear from you.

What You'll Do

Deliver exceptional customer service by responding to inquiries and assisting with policy changes, coverage explanations, and insurance solutions
Conduct Personal Lines renewal reviews, including generating Insurance-to-Value (ITV) calculations
Monitor and manage policy expiry lists to ensure timely and accurate renewals
Prepare Commercial and Farm renewal packages for assigned Agents
Partner closely with Agents to provide proactive support and enhance the customer experience
Generate proofs of insurance, including Certificates of Insurance, Liability Slips, and Binders
Maintain accurate records and documentation while following established workflows and best practices
Update claims closing notices within our agency management system
Provide support to our Corporate Services Administration Team as needed
Contribute to a positive, inclusive, and collaborative workplace culture by living the MutualONE values every day
Travel is required in this role

What You'll Bring

Minimum one year of insurance industry experience
OTL General Insurance Agent License or RIBO License (with willingness to transition to OTL licensing if required)
Valid Ontario Driver's License
College diploma in Business Administration, Insurance, or a related field
Passion for delivering exceptional customer service and building strong customer relationships
Strong communication, organizational, and time-management skills
Excellent attention to detail and ability to prioritize multiple responsibilities
Experience with Applied Epic or other brokerage management systems is considered an asset
Ability to work both independently and collaboratively within a team environment
A growth mindset and desire to continuously learn and develop professionally
A commitment to showing relentless respect, kindness, and empathy in all you do
Must possess a valid driver's license
Criminal Record Check will be required

Why MutualONE?

At MutualONE, we believe great people deserve a great workplace. That's why we offer:

Flexible hybrid work arrangements that support work-life balance
Competitive compensation and comprehensive benefits package
Professional development, licensing support, and ongoing learning opportunities
Clear pathways for career growth and advancement
A collaborative, supportive team environment where your contributions are valued
A culture that prioritizes employee well-being, respect, diversity, and community involvement

Ready to Build Your Future with MutualONE?

If you're looking for a rewarding career with an organization that values people, relationships, and continuous growth, we'd love to hear from you.

Apply today and discover how MutualONE can help you grow your career while making a meaningful difference in the lives of our customers and communities.

We thank all applicants for their interest, however, only those considered for an interview will be contacted.

ACCESSIBILITY STATEMENT (AODA IN ONTARIO)

MutualONE is committed to providing a barrier-free work environment in concert with the provincial guidelines for accessibility (Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Ontario Only).

As such, MutualONE will make accommodations available to applicants with disabilities upon request during the recruitment process.

HUMAN RIGHTS STATEMENT

MutualONE strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, MutualONE will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.

Apply About employer

More about this job

Responsibilities

The Licensed Customer Service Representative will manage policy renewals, generate insurance documentation, and provide proactive support to agents and policyholders. They will also maintain accurate records and contribute to a collaborative team environment while ensuring exceptional service delivery.

Requirements

Candidates must have at least one year of insurance industry experience and hold an OTL or RIBO license. A college diploma in Business Administration or Insurance and a valid Ontario driver's license are also required.

Skills

Customer service
Insurance industry knowledge
Policy management
Communication
Organizational skills
Time management
Attention to detail
Applied Epic
ITV calculations
Relationship building
Problem solving
Collaboration

Benefits

Flexible hybrid work arrangements
Professional development
Licensing support
Career growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Customer Service
OTL License
RIBO License
Applied Epic
Policy Renewals
Underwriting
Commercial Insurance
Farm Insurance
Personal Lines
Certificates of Insurance
Liability Slips
Binders
Agency Management System
Business Administration
Hybrid Work

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