Customer service jobs in Canada

Explore customer service jobs in Canada. Choose a role or place to find work that fits.

Counted Nov 4, 2026

Hiring at a glance

View jobs

Open jobs: 3,886
Employers: 775

Advertised starting pay

Average starting payCAD / hour: $18.79Across 549 listings
Average starting payCAD / year: $48,672Across 87 listings

Employer-advertised starting pay, not employee salaries. Currencies and pay periods stay separate.

Where work happens

Remote: 1%32 listings
Hybrid: 5%213 listings
On-site: 94%3,636 listings

Not specified: <1% (5 listings)

Employers hiring include LCBO (515), Farm Boy Inc. (419), Shoppers Drug Mart (366).

Sources & calculation notes

These figures describe the listings on this role page at the date shown, not the whole job market. Listings can change.

Employer-listed minimums from at least 10 listings per currency and pay period. These are advertised starting amounts, not employee salaries. Jobs without a minimum and unusual amounts are excluded.

Hybrid and on-site classifications may be inferred from descriptions. Check the original ad. How we count

Customer service jobs in Canada

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Added 7 days ago
EM
Customer Service Representative - Fort McMurray Airport
Enterprise Mobility
Fort McMurray, AB
- $19 CAD / hour
- Full-time
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide…
Added 7 days ago
M
Licensed Customer Service Representative
MutualONE
Seaforth, ON
- Full-time
As a Licensed Customer Service Representative (CSR), you'll play a key role in supporting
Added 7 days ago
M
Licensed Customer Service Representative
MutualONE
Ilderton, ON
- Full-time
As a Licensed Customer Service Representative (CSR), you'll play a key role in supporting
Added 7 days ago
Customer Service Representative
U-Haul
Moncton, NB
…in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team…
Added 7 days ago
CK
Customer Service Representative
Circle K
Corner Brook, NL
- Part-time
As a Customer Service Representative, you will enjoy:
Added 7 days ago
Customer Service Representative
Circle K
Dieppe, NB
As a Customer Service Representative, you will enjoy:
Added 7 days ago
CK
Customer Service Representative
Circle K
Bridgetown, NS
- Part-time
As a Customer Service Representative, you will enjoy:
Added 7 days ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 7 days ago
QM
Représentant(e) en service à la clientèle / Customer Service Representative
Quantum Management Services Ltd.
Laval, QC
- $52,000 to $55,000 CAD / year
- Full-time
Poste : représentant(e) en service à la clientèle
Added 7 days ago
A
Customer Service Representative
Altis
Toronto, ON · North York, ON
- Full-time
We are seeking a dynamic Customer Care Advisor with an active LLQP license in good standing to join our team. In this role, y
Added 7 days ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Saint John, NB
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 8 days ago
FB
Customer Service Representative
Farm Boy Inc.
Toronto, ON
- From $18 CAD / hour
- Part-time
Added 8 days ago
U
Brokerage Customer Service Associate
UPS
Fredericton, NB
- Full-time
Added 8 days ago
U
Brokerage Customer Service Associate
UPS
Fredericton, NB
- Full-time
Added 8 days ago
SD
Post Office Clerk, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Surrey, BC
- Part-time
To provide prompt and superior customer service at the retail postal outlet.
Added 8 days ago
IS
Customer Service Associate (Pittsburgh, PA, United States)
Industrial Scientific
Canada
- Full-time
The position of Customer Service Associate is based in Pittsburgh, Pennsylvania. The primary responsibility of the Customer Relationship Specialist is to answer product questions and…
Added 8 days ago
NC
Customer Service Representative - Prince George Airport
National Car Rental
Prince George, BC
- Full-time
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Service/Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will…
Added 8 days ago
TN
Customer Service Representative
Trouw Nutrition
St. Marys, ON
- Full-time
Get ready to Own your direction as a Customer Service Representative supporting our Poultry business at Trouw Nutrition, a Nutreco company. As global leaders in animal nutrition and…
Added 8 days ago
G
WPG - Customer Service Representative
Gardewine
Winnipeg, MB
- Temporary
We are currently seeking a Customer Service Representative (CSR
Added 8 days ago
TS
Customer Service Representative
Total Sanitation Services
Sarnia, ON
- Full-time
Added 8 days ago
AA
Customer Service Representative (South Barrie)
Assured Automotive
Barrie, ON
- Full-time
Added 8 days ago
Customer Service Agent (Kelowna) PT
Pacific Coastal Airlines
Kelowna, BC
Pacific Coastal Airlines is looking for a Permanent Part Time Customer Service Agent based in Kelowna. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and…
Added 8 days ago
Customer Service Agent (Kelowna) PT
Pacific Coastal Airlines
Kelowna, BC
Pacific Coastal Airlines is looking for a Permanent Part Time Customer Service Agent based in Kelowna. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and…
Added 8 days ago
U
Brokerage Customer Service Associate
UPS
Fredericton, NB
- Full-time
Added 8 days ago
U
Brokerage Customer Service Associate
UPS
Fredericton, NB
- Full-time

MutualONE

Licensed Customer Service Representative

Seaforth, ON, N0K 1W0, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

Join MutualONE and Help Shape Exceptional Customer Experiences

At MutualONE, we're more than an insurance company. We're a people-first organization committed to protecting what matters most to our customers, communities, and employees. We're seeking a motivated, customer-focused professional who thrives in a collaborative environment and is excited to build a meaningful career in the insurance industry.

As a Licensed Customer Service Representative (CSR), you'll play a key role in supporting our Agency Team and delivering exceptional service to our policyholders. Working alongside experienced Agents and Underwriters, you'll gain exposure to multiple lines of insurance while developing valuable industry expertise and advancing your career.

If you're passionate about helping people, enjoy working in a fast-paced environment, and take pride in delivering outstanding customer experiences, we'd love to hear from you.

ONE Company, ONE Team, ONE Culture, ONE Insurance Solution for our Member’s Needs!

MutualONE has Agents and Independent Insurance Brokers, with business throughout Southwestern Ontario, serviced from office locations in Ilderton ON and Seaforth ON.

If you're passionate about helping people, enjoy working in a fast-paced environment, and take pride in delivering outstanding customer experiences, we'd love to hear from you.

What You'll Do

Deliver exceptional customer service by responding to inquiries and assisting with policy changes, coverage explanations, and insurance solutions
Conduct Personal Lines renewal reviews, including generating Insurance-to-Value (ITV) calculations
Monitor and manage policy expiry lists to ensure timely and accurate renewals
Prepare Commercial and Farm renewal packages for assigned Agents
Partner closely with Agents to provide proactive support and enhance the customer experience
Generate proofs of insurance, including Certificates of Insurance, Liability Slips, and Binders
Maintain accurate records and documentation while following established workflows and best practices
Update claims closing notices within our agency management system
Provide support to our Corporate Services Administration Team as needed
Contribute to a positive, inclusive, and collaborative workplace culture by living the MutualONE values every day
Travel is required in this role

What You'll Bring

Minimum one year of insurance industry experience
OTL General Insurance Agent License or RIBO License (with willingness to transition to OTL licensing if required)
Valid Ontario Driver's License
College diploma in Business Administration, Insurance, or a related field
Passion for delivering exceptional customer service and building strong customer relationships
Strong communication, organizational, and time-management skills
Excellent attention to detail and ability to prioritize multiple responsibilities
Experience with Applied Epic or other brokerage management systems is considered an asset
Ability to work both independently and collaboratively within a team environment
A growth mindset and desire to continuously learn and develop professionally
A commitment to showing relentless respect, kindness, and empathy in all you do
Must possess a valid driver's license
Criminal Record Check will be required

Why MutualONE?

At MutualONE, we believe great people deserve a great workplace. That's why we offer:

Flexible hybrid work arrangements that support work-life balance
Competitive compensation and comprehensive benefits package
Professional development, licensing support, and ongoing learning opportunities
Clear pathways for career growth and advancement
A collaborative, supportive team environment where your contributions are valued
A culture that prioritizes employee well-being, respect, diversity, and community involvement

Ready to Build Your Future with MutualONE?

If you're looking for a rewarding career with an organization that values people, relationships, and continuous growth, we'd love to hear from you.

Apply today and discover how MutualONE can help you grow your career while making a meaningful difference in the lives of our customers and communities.

We thank all applicants for their interest, however, only those considered for an interview will be contacted.

ACCESSIBILITY STATEMENT (AODA IN ONTARIO)

MutualONE is committed to providing a barrier-free work environment in concert with the provincial guidelines for accessibility (Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Ontario Only).

As such, MutualONE will make accommodations available to applicants with disabilities upon request during the recruitment process.

HUMAN RIGHTS STATEMENT

MutualONE strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, MutualONE will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.

Apply About employer

More about this job

Responsibilities

Respond to customer inquiries, assist with policy changes and coverage explanations, conduct renewal reviews, manage expiry lists, and prepare renewal packages and proofs of insurance. Support Agents and the administration team, maintain accurate records, update claims closing notices, and contribute to a collaborative workplace.

Requirements

Applicants need at least one year of insurance industry experience, an OTL General Insurance Agent License or RIBO License, and a valid Ontario driver's license. A college diploma in Business Administration, Insurance, or a related field is requested, along with strong customer service, communication, organizational, time-management, and attention-to-detail skills.

Skills

Customer Service
Insurance Policy Support
Policy Renewal Reviews
Commercial Insurance
Farm Insurance
Recordkeeping and Documentation
Applied Epic
Communication
Organization
Time Management
Attention to Detail
Prioritization
Teamwork
Customer Relationship Building

Benefits

Flexible Hybrid Work Arrangements
Competitive Compensation
Professional Development
Licensing Support
Ongoing Learning Opportunities
Career Growth and Advancement
Supportive Team Environment

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Customer Service
Personal Lines
Commercial Insurance
Farm Insurance
Policy Renewals
Policy Expiry Lists
Certificates of Insurance
Liability Slips
Binders
Claims Closing Notices
Agency Management System
Applied Epic
RIBO License
Ontario Driver's License
Business Administration
Insurance Brokerage
Policy Changes
Coverage Explanations
Customer Relationships
Documentation

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