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Added 12 mins ago
D
Advisor, Personal
Desjardins
Montreal, QC · Complexe Desjardins Montréal
- Full-time
Stay on top of the latest standards, products and services in your field
Added 12 mins ago
D
Personal Finance Advisor
Desjardins
Sainte-Julienne, QC
- Full-time
Stay up-to-date on the financial services industry, market trends and best practices in your field
Added 12 mins ago
OH
HVAC Service Technician (no on-call)
O’Dell HVAC Group
Coquitlam, BC
- Full-time
…with our contractors during installs, start-ups, and helping services run smoothly from day one. You’ll provide expert support in the field and over the phone, troubleshoot technical…
Added 12 mins ago
OH
HVAC Service Technician (no on-call)
O’Dell HVAC Group
Ottawa, ON
- Full-time
…with our contractors during installs, start-ups, and helping services run smoothly from day one. You’ll provide expert support in the field and over the phone, troubleshoot technical…
Added 27 mins ago
B
Regional Operations Manager, Cleaning Services
BGIS
Calgary, AB
- Part-time
…providing environmentally responsible and high-quality cleaning services. Our mission is to create healthier, cleaner environments for our clients while minimizing our ecological impact. As…
Added 42 mins ago
RH
Community Disability Worker, Full Time Day Hours - Sherwood Park
Robin Hood Association
Sherwood Park, AB
- $17.44 to $21.56 CAD / hour
- Full-time
Community Disability Worker - Sherwood Park Adult Services Day Program.
Added 42 mins ago
Nurse B - Community Mental Health Nurse
HealthCareersInSask.ca
Saskatoon, SK
Job Description: Provides intensive case management to individuals with chronic and persistent mental illness. These services are provided within an individual and/or group context.
Added 1 hour ago
RH
Community Disability Worker - Part-Time, Fort Saskatchewan.
Robin Hood Association
Fort Saskatchewan, AB
- $17.44 to $21.56 CAD / hour
- Part-time
…protocols, Alberta Accommodation Standards, Alberta Health Services standards, Municipal Fire Standards, Service Quality Policy and Management System, Occupational Health & Safety Standards…
Added 1 hour ago
WC
Outside Sales Representative (Cargo) - Lethbridge,AB
Wurth Canada
Lethbridge, AB
- Full-time
A day in the life of an outside sales representative:
Added 1 hour ago
BC
Sr. Asset Management Cost Analyst
British Columbia Rapid Transit Company
Vancouver, BC · Greater Vancouver, BC
- $84,480 to $126,720 CAD / year
- Full-time
…SkyTrain Lines from our central facilities in south Burnaby. Our services connect downtown Vancouver to the cities of Burnaby, New Westminster, Coquitlam, Port Moody and Surrey. With the…
Added 1 hour ago
GR
Business Development Representative
Goldbeck Recruiting
Delta, BC
- Full-time
Our client is a well-established organization offering a wide variety of products, services, and training to companies in need of handling, storing, or transporting Hazardous Materials that…
Added 1 hour ago
TH
MK Field Service Representative - Part-Time
The Hillman Group, Inc.
Toronto, ON
- Part-time
The Field Service Representative will serve as the primary contact with our retail customer locations. The Field Service Representative will be responsible for restocking kiosks, order…
Added 1 hour ago
D
Personal Finance Advisor
Desjardins
Levis, QC · Caisse Desjardins de la Chaudière
- Full-time
Stay up-to-date on the financial services industry, market trends and best practices in your field
Added 1 hour ago
D
Wealth Management Advisor
Desjardins
Sainte-Marie, QC · Caisse Desjardins de La Nouvelle-Beauce
- Full-time
Stay up-to-date on the financial services industry, market trends and best practices in your field.
Added 1 hour ago
WI
HSE Site Representative
WSP in Canada
Winnipeg, MB
- Full-time
Build the Future With Us - Take your health and safety expertise into the field and help support safe project delivery in Canada’s North.
Added 1 hour ago
RP
Temporary Customer Service Representative (Weekends) - Manulife Centre
Reimagined Parking
Toronto, ON
- $19.92 CAD / hour
- Contract
The Customer Service Representative (CSR) is responsible for delivering exceptional service to monthly parking customers, transient guests, and internal stakeholders. This role handles…
Added 1 hour ago
W
HSE Specialist - Night Shift
Worley
AB · Edmonton, AB
- Full-time
…employees enjoy exciting careers in fabrication, modularization, field installation, and professional support services for some of world's most challenging heavy-oil facilities, gas plants,…
Added 1 hour ago
DE
Technical Sales Representative
Dyna-Pro Environmental
Winnipeg, MB
- Full-time
Dyna-Pro Environmental is seeking a dynamic Technical Sales Representative to drive growth in Manitoba, Saskatchewan, and Northern Ontario. If you have a passion for engineered products and…
Added 1 hour ago
MC
Sales Merchandiser - Part Time
Merchandising Consultants Associates
North Bay, ON
- $18 CAD / hour
- Part-time
Installing eye-catching signage and performing additional merchandising services as required by the Company’s clients.
Added 1 hour ago
MC
Sales Merchandiser - Part Time
Merchandising Consultants Associates
Port Perry, ON
- $18 CAD / hour
- Part-time
Installing eye-catching signage and performing additional merchandising services as required by the Company’s clients.
Added 1 hour ago
Guest Services Representative
Grand Villa Casino
Burnaby, BC
A minimum one year of experience in a related field
Added 1 hour ago
IT Investment Planning & Financial Strategy Manager
Innovation and New Technology
Winnipeg, MB
Degree in Business, Finance, Economics, Information Technology, or a related field. An equivalent combination of education and experience may be considered.
Added 2 hours ago
LC
Case Manager_FT-Contract
LOFT Community Services
Toronto, ON
- $57,007 to $71,647 CAD / year
- Contract
Promote the services of the program and the image of the agency as a representative with clients, families, other supports, external agencies and others in a professional manner that…
Added 2 hours ago
V
Service Technician I
Vanderlande
Toronto, ON
- $44 to $52 CAD / hour
- Full-time
Electrical fault-finding and fault-rectification skills, including the replacement and configuration of field devices (inverters, sensors, scanners etc.)
Added 2 hours ago
A
Retail Sales Representative
Acosta
Edmonton, AB
- Part-time
We are currently recruiting a results-oriented Sales & Merchandising Representative to represent our clients. This is a great opportunity for someone looking to start and develop a career…

MutualONE

Licensed Customer Service Representative

Seaforth, ON, N0K 1W0, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 27, 2026

Original job description

Join MutualONE and Help Shape Exceptional Customer Experiences

At MutualONE, we're more than an insurance company. We're a people-first organization committed to protecting what matters most to our customers, communities, and employees. We're seeking a motivated, customer-focused professional who thrives in a collaborative environment and is excited to build a meaningful career in the insurance industry.

As a Licensed Customer Service Representative (CSR), you'll play a key role in supporting our Agency Team and delivering exceptional service to our policyholders. Working alongside experienced Agents and Underwriters, you'll gain exposure to multiple lines of insurance while developing valuable industry expertise and advancing your career.

If you're passionate about helping people, enjoy working in a fast-paced environment, and take pride in delivering outstanding customer experiences, we'd love to hear from you.

ONE Company, ONE Team, ONE Culture, ONE Insurance Solution for our Member’s Needs!

MutualONE has Agents and Independent Insurance Brokers, with business throughout Southwestern Ontario, serviced from office locations in Ilderton ON and Seaforth ON.

If you're passionate about helping people, enjoy working in a fast-paced environment, and take pride in delivering outstanding customer experiences, we'd love to hear from you.

What You'll Do

Deliver exceptional customer service by responding to inquiries and assisting with policy changes, coverage explanations, and insurance solutions
Conduct Personal Lines renewal reviews, including generating Insurance-to-Value (ITV) calculations
Monitor and manage policy expiry lists to ensure timely and accurate renewals
Prepare Commercial and Farm renewal packages for assigned Agents
Partner closely with Agents to provide proactive support and enhance the customer experience
Generate proofs of insurance, including Certificates of Insurance, Liability Slips, and Binders
Maintain accurate records and documentation while following established workflows and best practices
Update claims closing notices within our agency management system
Provide support to our Corporate Services Administration Team as needed
Contribute to a positive, inclusive, and collaborative workplace culture by living the MutualONE values every day
Travel is required in this role

What You'll Bring

Minimum one year of insurance industry experience
OTL General Insurance Agent License or RIBO License (with willingness to transition to OTL licensing if required)
Valid Ontario Driver's License
College diploma in Business Administration, Insurance, or a related field
Passion for delivering exceptional customer service and building strong customer relationships
Strong communication, organizational, and time-management skills
Excellent attention to detail and ability to prioritize multiple responsibilities
Experience with Applied Epic or other brokerage management systems is considered an asset
Ability to work both independently and collaboratively within a team environment
A growth mindset and desire to continuously learn and develop professionally
A commitment to showing relentless respect, kindness, and empathy in all you do
Must possess a valid driver's license
Criminal Record Check will be required

Why MutualONE?

At MutualONE, we believe great people deserve a great workplace. That's why we offer:

Flexible hybrid work arrangements that support work-life balance
Competitive compensation and comprehensive benefits package
Professional development, licensing support, and ongoing learning opportunities
Clear pathways for career growth and advancement
A collaborative, supportive team environment where your contributions are valued
A culture that prioritizes employee well-being, respect, diversity, and community involvement

Ready to Build Your Future with MutualONE?

If you're looking for a rewarding career with an organization that values people, relationships, and continuous growth, we'd love to hear from you.

Apply today and discover how MutualONE can help you grow your career while making a meaningful difference in the lives of our customers and communities.

We thank all applicants for their interest, however, only those considered for an interview will be contacted.

ACCESSIBILITY STATEMENT (AODA IN ONTARIO)

MutualONE is committed to providing a barrier-free work environment in concert with the provincial guidelines for accessibility (Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Ontario Only).

As such, MutualONE will make accommodations available to applicants with disabilities upon request during the recruitment process.

HUMAN RIGHTS STATEMENT

MutualONE strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, MutualONE will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.

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More about this job

Responsibilities

Respond to customer inquiries, assist with policy changes and coverage explanations, conduct renewal reviews, manage expiry lists, and prepare renewal packages and proofs of insurance. Support Agents and the administration team, maintain accurate records, update claims closing notices, and contribute to a collaborative workplace.

Requirements

Applicants need at least one year of insurance industry experience, an OTL General Insurance Agent License or RIBO License, and a valid Ontario driver's license. A college diploma in Business Administration, Insurance, or a related field is requested, along with strong customer service, communication, organizational, time-management, and attention-to-detail skills.

Skills

Customer Service
Insurance Policy Support
Policy Renewal Reviews
Commercial Insurance
Farm Insurance
Recordkeeping and Documentation
Applied Epic
Communication
Organization
Time Management
Attention to Detail
Prioritization
Teamwork
Customer Relationship Building

Benefits

Flexible Hybrid Work Arrangements
Competitive Compensation
Professional Development
Licensing Support
Ongoing Learning Opportunities
Career Growth and Advancement
Supportive Team Environment

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Customer Service
Personal Lines
Commercial Insurance
Farm Insurance
Policy Renewals
Policy Expiry Lists
Certificates of Insurance
Liability Slips
Binders
Claims Closing Notices
Agency Management System
Applied Epic
RIBO License
Ontario Driver's License
Business Administration
Insurance Brokerage
Policy Changes
Coverage Explanations
Customer Relationships
Documentation

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